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Response from Courtyard by Marriott on 22 May 2024
Thank you for your valuable feedback.
2/10 Terrible
Tiffany
Travelled with family and small children
19 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Worst night sleep in a hotel. The pillows were really soft and I could feel the springs from the mattress. While sleeping I heard toilets flush which woke me up. Also, heard other guests speaking in the hallway which woke me up as well. I did not receive the free breakfast that I had paid for during my booking.
Tiffany
Stayed 1 night in May 2024
Response from Courtyard by Marriott on 19 May 2024
Thank you for your feedback. We apologize for any inconvenience you experienced and wish we'd been made aware of it during your stay. The booking you chose did not have complimentary breakfast as apart of it's rate. Your third-party booking agent should be able to verify that information for you. Again, we apologize for any inconvenience you experienced.
No one answers the front desk phone, there were children completely out of control running down the hallway and all over the hotel at almost 3am. A man tried to get into my hotel room and was banging on my door at midnight saying “let me in”
I wouldn’t feel comfortable staying again. None of my complaints were heard from staff
Kourtney
Stayed 1 night in May 2024
Response from Courtyard by Marriott on 13 May 2024
We are sorry to hear of your unsatisfactory experience, and apologize for not meeting your expectations. This information is being shared with staff to review policy on noise issues and any reports of suspicious entry to rooms.Thank you for your feedback.