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The room assigned was in a part of the building that was not heated. After changing rooms to a warmer part of the building the room keys did not work. The staff was apologetic and promptly addressed our issues.
While this property is not as close to the airport as some we’ve stayed in, it was a great choice. Room clean and adequate (miss my Queen bed), with beautiful walk-in shower and delicious hearty breakfast. Transport to airport was easily arranged, arrived on time, was comfortable and efficient. Definitely would choose this hotel again.
Pauline
Stayed 1 night in Apr 2024
Response from Dritan D on 29 Apr 2024
Dear Guest,Thank you so much for your review. I am glad to hear that you were pleased with your choice to stay with us. On behalf of the team here I would like to thank you for your stay and for scoring us 5 out of 5.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Response from Guest Service Manager on 29 Apr 2024
Dear Guest,Thank you for your review. We look forward to welcoming you back if travel brings you. We will address you concerns directly. Sincerely,Dritan D, Front Office Manager
The Hotel was good,but the traffic etc was horrendous.
Colin
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager
6/10 Okay
Sue
23 Apr 2024
Liked: Amenities
Disliked: Property conditions & facilities
The toilet was difficult to flush and shower drain was blocked so we couldn't have a shower. Otherwise everything was fine as we needed a good night sleep after a 25 hour flight.
Sue
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager
Super easy to check in and customer service was excellent!
Jayde
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager
6/10 Okay
Paul
23 Apr 2024
Paul
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager
4/10 Poor
Gurinder
Travelled with family
22 Apr 2024
I have paid my parking with my stay and now I received £100 ticket to my rental company and they charged me £45 on top of it. My stay was from March 31 to April 01.
Gurinder
Stayed 1 night in Mar 2024
Response from Dritan D on 25 Apr 2024
Dear Guest,Thank you for your review. I am sorry to hear regarding the parking fine. I have submitted a cancellation request on the portal, Parking Eye Ltd. Should the parking fine have been paid by the Car Rental Company, they would normal receive a refund if the cancellation request is successful. Unfortunately, we do not have any access to monitor this process between Car Rental Company and the Parking Eye.Sincerely,Dritan D, Front Office Manager
I was put on second floor of hotel, I asked for higher floor. The road noise was horrible, lots of motorcycles. The room sound insulation is very poor. You can hear every noise. Breakfast was wonderful however.
Gary
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
2/10 Terrible
ann
21 Apr 2024
ann
Stayed 2 nights in Apr 2024
Response from Dritan D on 23 Apr 2024
Dear Guest,Thank you for your stay. We hope to serve you again in the future.Sincerely,Dritan D, Front Office Manager
Everything was fine except they did not have a usb connection in the room we stayed which is a little outdated for this time of age other than that it was excellent staff was very friendly and helpful super we really enjoyed our stay
Andrea
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Dear Guest,Thank you for your review and for scoring us 4 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
Dear Guest,Thank you for your review. We are pleased to hear that you found the location to be convenient to the airport.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
Response from Guest Service Manager on 16 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 Okay
Craig
14 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Craig
Stayed 1 night in Apr 2024
Response from Dritan D on 16 Apr 2024
Dear Guest,Thank you for your scoring. We hope to see you again.Sincerely,Dritan D, Front Office Manager
Good value for money hotel close to Heathrow airport. The low cost pre-book shuttle service to the airport is excellent value.
Thomas
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Did not have a complimentary shuttle to and from airport
angela
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 Okay
Jolani
9 Apr 2024
Jolani
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Lovely hotel, great room, clean, easy for legoland!
Peri
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 9 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Hotel is 10 mins away from airport but 45 minutes to downtown.
Room was quiet and clean. Breakfast was included and very good.
Had issues with the room phone, the keys and the safe but other than that everything went well.
Clara
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
I can't explain in words how friendly is the staff at this hotel. Breakfast was also absolutely great. We enjoyed our stay so much that we have already booked our next stay.
Rajesh
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
8/10 Good
Rosario
Travelled with family
5 Apr 2024
Room was clean, staff helpful
Rosario
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
8/10 Good
Claudia
2 Apr 2024
Liked: Cleanliness, staff & service
Claudia
Stayed 1 night in Mar 2024
Response from Dritan D on 3 Apr 2024
Dear Guest,Thank you for rating us. We hope to see you again.Sincerely,Dritan D, Front Office Manager
10/10 Excellent
Jonny
31 Mar 2024
Jonny
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Guest,Thank you for your review and for scoring us 5 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manage
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Response from Guest Service Manager on 30 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
2/10 Terrible
Darren
Business traveller
25 Mar 2024
Parking not included. £10 for 10 hours.
Darren
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
4/10 Poor
ROBERTO
Business traveller
25 Mar 2024
Liked: Staff & service
This property is not close enough to the airport to call itself an Airport hotel. It costs 30 to 40 pounds to get to and from the terminal.
ROBERTO
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
6/10 Okay
Maureen
Travelled with family
25 Mar 2024
Disliked: Amenities
Very basic, no wash rags, soap bar not even a refrigerator in room..breakfast can improve ..soppy scrambled eggs daily..make options for everyone. The restaurant food not very good
Maureen
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
4/10 Poor
Zandro
Travelled with family, Travelled with family and small children
Room don’t have microwave and service not as great as I expected with other IHG property
Zandro
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
The hotel is very convenient, clean, food are affordable and tasty, staff especially Sharon are friendly and accommodating. Will definitely recommend this place.
Camille
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 22 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
Response from Guest Service Manager on 21 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
It's just what you would expect from a Holiday Inn Express, clean comfortable room and a nice breakfast included in the price.
stuart
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 10 out 10 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
This was the most terrible holiday inn hotel i have visited, its very noisy, its like a night club all night music smell of Arabic smoking downstairs, the stuff were unprofessional unhelpful
hessamadin
Stayed 2 nights in Jan 2024
Response from Dritan D on 15 Mar 2024
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
Response from Guest Service Manager on 17 Mar 2024
Dear Guest,Thank you for scoring us 4 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
Really happy that I could check in after midnight.
Olga
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for scoring us 5 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
8/10 Good
Andrew
10 Mar 2024
Andrew
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 30 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
2/10 Terrible
Lisa
Business traveller
9 Mar 2024
Disliked: Cleanliness, staff & service
Average Hotel. Rooms were Motel quality. Staff was unfriendly with the exception of 1 staff member at front desk who assisted in charging my portable charger when I went to breakfast. Just a distasteful experience overall. Wi-Fi was poor. Liked nothing about it.
Lisa
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your review. I am sorry to hear your stay was not the one we aim to deliver to our guests. Please know that your feedback is very important to us. I have immediately shared all you concerns regarding staff, Wi-Fi connection with the whole team in the aim of improving. I hope that you would give us another opportunity to serve you better in the future. Sincerely,Dritan D, Front Office Manager
6/10 Okay
Lutfi
9 Mar 2024
Disliked: Property conditions & facilities
Lutfi
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your stay. We hope to see you again in future.Sincerely,Dritan D, Front Office Manager