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Reviews of Holiday Inn Express & Suites Slave Lake, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Slave Lake, an IHG Hotel
1551 Main Street SE, Slave Lake, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 119 out of 291 reviews" "
Rating 8 - Good. 118 out of 291 reviews" "
Rating 6 - Okay. 36 out of 291 reviews" "
Rating 4 - Poor. 11 out of 291 reviews" "
Rating 2 - Terrible. 7 out of 291 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jakob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chill
Stayed 1 night in Jan 2024
Response from General Manager. on 18 Apr 2024
Thanks Jakob. we are glad you enjoyed your stay.

10/10 Excellent

June

Liked: Staff & service, property conditions & facilities
The lady at the reception was very kind and welcoming! The mattress/beddings were very comfortable!
Stayed 1 night in Mar 2024
Response from General Manager. on 11 Mar 2024
Thank you June. We appreciate your feedback and we are glad you enjoyed your stay with us

8/10 Good

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was grrat
Stayed 5 nights in Feb 2024
Response from General Manager. on 11 Mar 2024
Thank you Sarah. We appreciate hearing from you and we are glad you enjoyed our breakfast. We hope you choose to stay again soon!

8/10 Good

Faiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager. on 26 Feb 2024
Thank yo Faiz. We appreciate your feedback and we are glad you enjoyed your stay

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from General Manager. on 1 Feb 2024
Thank you Kevin, We appreciate your feedback and we are glad you enjoyed your stay

10/10 Excellent

Mayanne

Stayed 1 night in Jan 2024
Response from General Manager. on 26 Mar 2024
Thank you MaryAnne. We truly appreciate your feedback, and we are glad to hear you enjoyed your stay.

8/10 Good

Faiz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I would change is the shower head. Otherwise it was a pleasant stay and good breakfast.
Stayed 1 night in Jan 2024
Response from General Manager. on 29 Jan 2024
Thank you Faiz. We appreciate your feedback, we are glad to hear you enjoyed our breakfast. Our breakfast hosts will be thrilled.

8/10 Good

Colby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from General Manager. on 29 Jan 2024
Thank you Colby. We appreciate your feedback and we are glad to hear you enjoyed your stay.

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager. on 29 Jan 2024
Thank you Robin. We appreciate your feedback and we are glad you enjoyed your stay

6/10 Okay

Sochima

Travelled with family
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from General Manager. on 29 Jan 2024
We appreciate your feedback, we apologize that we did not meet your stay expectations.

10/10 Excellent

Dennis

Stayed 1 night in Dec 2023
Response from General Manager. on 18 Dec 2023
Thank you Dennis. We appreciate your review and we are glad you enjoyed staying with Holiday Inn Express Slave Lake.

2/10 Terrible

Carli

Stayed 2 nights in Dec 2023
Response from General Manager. on 29 Jan 2024
We apologize that we did not meet your expectations. We hope for a chance to make it up to you in the future.

10/10 Excellent

MARK

Liked: Amenities, property conditions & facilities
Room was fine and no issues.
Stayed 3 nights in Nov 2023
Response from General Manager. on 18 Dec 2023
Thank you for your feedback Mark, we are glad to hear you enjoyed your stay with us.

2/10 Terrible

Darcy

Stayed 1 night in Nov 2023
Response from General Manager. on 18 Dec 2023
We apologize that we did not meet your expectations. We will be sure to review with our team.

10/10 Excellent

Trish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful sleep!!!
Stayed 1 night in Nov 2023
Response from General Manager. on 23 Nov 2023
Thank you Trish, We are glad to hear you had a great sleep. We also appreciate your feedback. We hope you choose to stay with us again.

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager. on 20 Nov 2023
Thank you Stephen. We are glad to hear you enjoyed your stay. We appreciate your feedback.

6/10 Okay

Drew

Stayed 2 nights in Nov 2023
Response from General Manager. on 20 Nov 2023
We apologize that we did not meet your expectations. We hope you choose to stay with us again.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from General Manager. on 18 Dec 2023
Thank you Daniel. We appreciate your review.

10/10 Excellent

Lori

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel… clean and comfortable.. great beds and pillows!!
Stayed 3 nights in Nov 2023
Response from General Manager. on 8 Nov 2023
Thank you Lori. We appreciate your feedback and we are glad to hear you enjoyed your stay.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
My stay there was awesome, check in was a breeze, staff was very helpful.
Stayed 2 nights in Oct 2023
Response from General Manager. on 2 Nov 2023
Thank you Miranda. We appreciate your feedback and we are glad you enjoyed staying with us.

10/10 Excellent

Donald, LEDUC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite, spacious. Nice complimentary breakfast
Stayed 2 nights in Oct 2023
Response from General Manager. on 16 Oct 2023
Thank you for your review Donald. We are glad you enjoyed your stay.

8/10 Good

Amber

Stayed 1 night in Oct 2023
Response from General Manager. on 16 Oct 2023
Thank you Amber, we are glad you enjoyed your stay.

8/10 Good

Deval

Liked: Cleanliness, staff & service, property conditions & facilities
The place was good
Stayed 1 night in Oct 2023
Response from General Manager. on 16 Oct 2023
Thank you Deval, we are glad you enjoyed your stay.

10/10 Excellent

Doug

Stayed 1 night in Sep 2023
Response from General Manager. on 2 Nov 2023
Thank you Doug. We are glad you enjoyed your stay.

10/10 Excellent

Luke

Stayed 3 nights in Sep 2023
Response from General Manager. on 16 Oct 2023
Thank you Luke. We appreciate your feedback.

10/10 Excellent

sanja

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager. on 16 Oct 2023
Thank you Sanja. We appreciate your feedback.

6/10 Okay

Paul, Laguna Hills

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Does not live up to the brand in any aspect. Looks neglected and has not been cleaned right for a long, long time.
Stayed 2 nights in Sep 2023
Response from Sarah on 25 Sept 2023
We are sorry to hear that your stay with us did not live up to your expectations. Please know that we take all our reviews quite seriously and we will look into it to see what we can do to improve our hotel. We hope that you will give us another chance to show you that this was not our usual standard of hospitality.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from General Manager. on 16 Oct 2023
Thank you James. we appreciate your feedback.

10/10 Excellent

Lori

Stayed 7 nights in Aug 2023
Response from General Manager. on 11 Sept 2023
Thank you Lori. we appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager. on 22 Aug 2023
Thank you Nicole. We appreciate your feedback, and we are glad you enjoyed staying with us.

10/10 Excellent

Carrie

Stayed 1 night in Aug 2023
Response from General Manager. on 11 Sept 2023
Thank you Carrie. We are glad you enjoyed your stay

10/10 Excellent

Bayani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service
Stayed 1 night in Aug 2023
Response from General Manager. on 15 Aug 2023
Thank you Bayani. We appreciate your feedback and we are glad to hear you enjoyed your stay.

10/10 Excellent

leah

Travelled with partner
Liked: Amenities
Very clean and the bed was very comfortable
Stayed 1 night in Aug 2023
Response from General Manager. on 15 Aug 2023
Thank you Leah. We are glad to hear you enjoyed your stay with us. We appreciate your feedback.

10/10 Excellent

solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Aug 2023
Response from General Manager. on 11 Aug 2023
Thank you for sharing feedback Solomon. We are happy to hear you enjoyed your stay.

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was a little steep but overall happy with last minute reservation.
Stayed 1 night in Aug 2023
Response from General Manager. on 9 Aug 2023
Thank you Graham. We appreciate you sharing feedback. And we are glad you enjoyed your stay.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff at the desk. Excellent beds
Stayed 1 night in Aug 2023
Response from General Manager. on 7 Aug 2023
Thank you Frank. We really appreciate the time you shared to give us feedback, and we are happy to hear you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice customer service
Stayed 1 night in Jul 2023
Response from General Manager. on 1 Aug 2023
Thank you Michael, We are very proud to hear our staff demonstrated true hospitality, we will congratulate them on a job well done.

10/10 Excellent

Michel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great .
Stayed 2 nights in Jul 2023
Response from General Manager. on 1 Aug 2023
Thank you for sharing your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Kenda

Liked: Cleanliness, staff & service, property conditions & facilities
Slept great ! Comfortable and clean
Stayed 1 night in Jun 2023
Response from General Manager. on 25 Jul 2023
Thanks Kenda. We appreciate your feedback and we are glad to hear you enjoyed staying with the Holiday Inn Express Slave Lake.

8/10 Good

Kimberley

Stayed 2 nights in Jul 2023
Response from General Manager. on 25 Jul 2023
Thank you Kimberly, We are glad you enjoyed staying with Holiday Inn Express Slave Lake.

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Jul 2023
Response from General Manager. on 17 Jul 2023
Thank you Adriana, We are glad you enjoyed your stay.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager. on 17 Jul 2023
Thank you for sharing feedback.

10/10 Excellent

Daytona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we come to slave to visit family! Really nice hotel & we love the breakfast
Stayed 2 nights in Jul 2023
Response from General Manager. on 10 Jul 2023
Thanks Daytona. We appreciate your review and we are glad to hear you enjoy staying with us.

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, like that breakfast is included
Stayed 1 night in Jul 2023
Response from General Manager. on 10 Jul 2023
Thank you Wes. We are glad you enjoyed your stay

8/10 Good

Nina

Stayed 1 night in Jul 2023
Response from General Manager. on 10 Jul 2023
Thank you Nina. We appreciate your feedback.

10/10 Excellent

Shena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 4 nights in Jun 2023
Response from General Manager. on 10 Jul 2023
Thank you Shena, we are glad you enjoyed staying with us.

6/10 Okay

Stephen

Stayed 1 night in Jul 2023
Response from General Manager. on 25 Jul 2023
Thank you for your review Stephen. We apologize that we did not meet your expectations, we will share your feedback with our team.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager. on 4 Jul 2023
Thank you for sharing feedback.

10/10 Excellent

Leah

Stayed 1 night in Jun 2023
Response from General Manager. on 25 Jul 2023
Thank you Leah. We appreciate your feedback and we are glad to hear you enjoyed staying with the Holiday Inn Express Slave Lake.

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from General Manager. on 30 Jun 2023
Thank you John. We are glad to hear you enjoyed staying at the Holiday inn Express Slave Lake.