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Reviews of Lion Peak Hotel Dickson by Zuzu

3.5 out of 5
Lion Peak Hotel Dickson by Zuzu
23 Dickson Road, Singapore, SIN

Reviews

6.8
Rating 10 - Excellent. 78 out of 599 reviews" "
Rating 8 - Good. 223 out of 599 reviews" "
Rating 6 - Okay. 187 out of 599 reviews" "
Rating 4 - Poor. 63 out of 599 reviews" "
Rating 2 - Terrible. 48 out of 599 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Mathilde Guldager

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Fauzi on 7 Apr 2019
Dear Mathilda, Thank you for your reviewed and stayed with Moon 23 Hotel during your recent visit. Regards Fauzi- Guest Relationships Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Fauzi on 7 Apr 2019
Dear Anonymous, Thank you for staying with us. Regards Fauzi- Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciate it
Maintain your service keep it up
Stayed 3 nights in Dec 2018
Response from Fauzi on 2 Jan 2019
Dear Anonymous, Thank you for your stayed with Moon 23 Hotel. Regards, Fauzi- Guest Relations Manager

8/10 Good

Ng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Moon 23 Hotel on 30 Dec 2018
Dear M/S Ng, Thank you for your reviewed. Happy New Year. Regards

4/10 Poor

Verified traveller

Paid 400 bucks for this room. Was expecting a cosy room. Aircond barely worked, bathtub was dirty and there’s no room service.
Stayed 1 night in Oct 2018
Response from Fauzi on 3 Nov 2018
Dear Anonymous, Can you tell us more e.g. room number? Thank you Fauzi- Guest Relations Manager

10/10 Excellent

Poly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Fauzi on 19 Oct 2018
Dear Poly, Thank you for your 5 Regards

10/10 Excellent

Sofi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Fauzi on 15 Oct 2018
Dear Sofi, Thank you for your 5 out of 5 review. Regards, Fauzi- Guest Relations Manager

6/10 Okay

Margaret

Liked: Cleanliness, room comfort
Room was very small, and staff was not very friendly. Booked on hotels.com an it was stated that there was 2h late check out, but staff said there was no late check out. Latest check out will be 1pm only, when it should have been 2pm. Room was very cozy, but lights was flickering, changed one bulb, but another bulb started flickering. Room was smaller than expected, but cozy and nice design.
Stayed 1 night in Oct 2018
Response from Fauzi on 8 Oct 2018
Dear Margaret, Sorry to hear that our staff disappoint you. Thank you for letting us your feedback. Regards, Fauzi- Guest Relations Manager

6/10 Okay

KirstinH, Los Angeles

Superficially cute hotel. Not very clean. Staff ok.
Stayed 1 night in Sep 2018
Response from Fauzi- Guest Relations Manager on 18 Sept 2018
Dear KirstinH, Thank you for your review. We'll work on your feedback. Regards, Fauzi- Guest Relations Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Not worth the price
For that price is possible to find hotels in better locations and condition. Rooms are a bit small, manageable, but isn't clean. Walls needs paint and small insects such ants are part of the design I guess. Stuff is nice and helping.
Stayed 6 nights in Apr 2018
Response from Fauzi on 2 May 2018
Dear Anonymous, Sorry to hear that you are not happy with your stayed. Can you provide us with the room number that you're put up during your stayed? Thank you, Fauzi- Guest Relations Manager

2/10 Terrible

Abdul , usa

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor no air condition, very poor service, no good lights in room, bathroom shower water falls out everywhere, ants in room no safetylocks in room, I will not recommend this hotel to anyone room very small no ventilation. The local authority should close this Hotel.
Stayed 5 nights in Apr 2018
Response from Fauzi on 18 Apr 2018
Dear Abdul, Thank you for your feedback. Fauzi- Guest Relations Manager

8/10 Good

calvin

Liked: Staff & service, property conditions & facilities, room comfort
Great Suite, but improvement for bedroom needed.
Great Suite. Good location. But more needs to be done regarding the bedroom. Saw others commented ants on bed and it's true. There were ants! Probably require curtain on the door too. Too bright during the day!
Response from Fauzi on 10 Apr 2018
Dear Calvin, Thank you for your feedback, We have noted of your comment and will improve on it. Regards, Fauzi- Guest Relations Manager

6/10 Okay

corinne, singapore

Liked: Cleanliness, staff & service
Staff are friendly and location is near mrt.
Friendly staffs and simple breakfast for the morning. Room and toilet are clean.
Stayed 1 night in Apr 2018
Response from Fauzi on 9 Apr 2018
Dear Corinne, Thank you for your valuable feedbacks. Fauzi- Guest Relations manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
the room was advertised as the mini hot tub outdoors filled up with water, however to my dismay it was not even close to what was advertised. spent nearly an hour trying to fill it up, the stopper kept opening up and releasing water. the entire reason i booked the room was because of that mini hot tub but was not able to use it in the end
Response from Fauzi on 4 Apr 2018
Dear, Sorry that our room was not up to your satisfaction. Thank you for letting us know. Fauzi- Guest Relations Manager

2/10 Terrible

randy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fauzi on 11 Apr 2018
Dear Mr Randy, Thank you for letting us know if your unhappiness. Can you elaborate more for us to improve on it. Thank you Fauzi- GUest Relations Manager

8/10 Good

Yue Xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay for stayca
Simple hotel, cozy
Stayed 1 night in Jan 2018
Response from Fauzi on 19 Feb 2018
Dear Yue Xi, Thank you for your review and stayed with us. Regards, Fauzi- Guest Relations Manager

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed infested with ants
Bed was infested with ants. Told the staff to change our sheets, she said that she will send her colleague to to check it out. Hours later when we returned, our bed was not touched at all. We ended up killing those ants ourselves.
Stayed 1 night in Feb 2018
Response from Fauzi on 14 Feb 2018
Hi Rachel, If its possible to let me know the room number? Thank you. Fauzi- Guest Relations Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoky rooms
A very disappointing stay. Terrible, smoky rooms. Avoid!
Stayed 1 night in Jan 2018
Response from FO on 3 Feb 2018
Dear Anonymous, Sorry that our room did not meet your standard. If is possible to let us know the room number? Thank you Front Office Agent

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely bad experience
Room was not clean, jacuzzi was very dusty and dirty, carpet was filthy. Shower head was broken. Balcony lights were flickering. For a room of highest calibre, $450 a night, a proper housekeeping and maintenance should be done and checked prior to check in. Check in was nothing to mention about, just a usual routine with no interaction, which i did not really care about, even if other similiar boutique hotels have done better. Staffs are leaning and chatting in front of the only check in counter. Was really a very bad experience. Could not even be bothered to request or feedback the issues to be rectified as it would take at least a couple of hours even if remedies were rendered effectively, which i doubt so. I was from the hotel industry, and have rotated through all departments of a hotel as an associate management. And i am confident to say that i am familiar with hotels in singapore, be it international chains or local boutique hotels. There are much better boutique hotels out there in singapore, with pricing only 70% of Moon23 in the same category, with exactly the same in room facilities and size and they are well maintained and at the very least, clean. Perhaps managment are only interested in ROI and cant be bothered about proper maintenance and discipline of a property. Not going to stay back there again, and would not recommend to friends.
Stayed 1 night in Dec 2017
Response from Fauzi on 19 Feb 2018
Dear Anonymous, Thank you for your review and your stayed with us. Regards, Fauzi- Guest Relations Manager

8/10 Good

edbert

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice room with weak aircon
Location is okay, very near to shopping centers. Room is also spacious but the problem is the weak air conditioning system. It is hot inside the room. Buffet breakfast is also nice.
Stayed 1 night in Dec 2017
Dear Elbert, Thank you for your feedback. We’ll look into it. Regards, Moon 23 Pte Ltd

8/10 Good

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A nice budget hotel. Still look new because is less than 3 years. Overall acceptable for the price. Location was fantastic for food and walking distant 5 to 10min to Mustafa, Bugis, Sim Lim Tower and Sim Lim Square.
Stayed 1 night in Oct 2017
Dear Ang, Thank you for your compliment. Regards, Moon 23 Hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jul 2017
Thank you for your feedback. Moon 23 Hotel

4/10 Poor

wtf, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst stay so far
decent and many room fr improvement
Stayed 1 night in Oct 2017
thank you

2/10 Terrible

panchamukhi

Disliked: Staff & service, property conditions & facilities, room comfort
Very small room and breakfast was not good.
I don't why you mentioned 4 star for this.... Looks like they don't meaning of 4 star hotel...
Stayed 3 nights in Oct 2017
Dear Panchamukhi, Thank you for your feedback, Regards, Moon 23 Hotel

8/10 Good

Chia Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017
Dear Chia Yung, Thank you for your feedback. Moon 23 Hotel.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Simply no windows, ants, shower, thin walls and toilet in same space. And as mentioned, very loud sudden noise when changing tv channels
Stayed 1 night in Sep 2017
Dear John, Thank you for your feedback. Moon 23 Hotel.

8/10 Good

Nurul Shahirah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room, Service
Booked the 'Romantic Suite with Outdoor Hot Tub, City View'. I personally thought it was a tad too pricey, but I guess it's alright if you want to splurge once in awhile. Probably because it was a last minute booking & I assume I had the last room(?). Service was on the down side. Seemingly rude Front Desk Receptionist who did not know how to basically smile. This made me think it was a total waste having to pick this hotel, for the amount I paid for only 1 night. Breakfast was nothing special either. Then again, my partner & I enjoyed our stay in our room - luckily.
Dear Ms Shahirah, Glad to know that you like our room and unfortunately my service team was rude during your stayed. My sincere apology to you and your partner for the service standard given to you during your stayed with us. Your feedback is important to us as we take your feedback seriously and the staff(s) concern will be spoken to and necessary action will be taken. Thank you and have a nice day ahead. Regards Fauzi- Guest Relations Manager

2/10 Terrible

Rachel Loh

Disliked: Cleanliness, staff & service, property conditions & facilities
Feedback on the hotel.
Will not recommend, for this amount ($150+) i can go for somewhere else nicer. Slept halfway and the electricity went off. No hot water at all. Slow staff, called the front desk so many times no answer when i needed help. Waste of my time. Definitely no way that I will come back.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
1st and 2nd comparison
my 1st stay and this stay was a huge different. room was small and not enough charging port. tv will sudden blast volume when changing channel
Response from General Manager on 14 Mar 2017
Dear Valuable Guest, Sorry to hear that you did not have a good stayed at Moon. We have work out the TV issue in the room and thank you for your valuable feedback. Moon 23

4/10 Poor

tim

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and a bit grotty
Not worth staying here for the price. Better alternatives nearby. Grotty room: caters to large groups on budget travel packages rather than individuals

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here...
Worst hotel I have ever stayed in. Why this place is rated at 3.5 I will never know.. whoever votes this higher than 1 is dillusional. Rude staff. Dirty and incredibly small rooms. Horrible bed. Unedible breakfast. Just an all round terrible experience. Not to mention the price at a 50% discount was still way too much for this place. I feel sorry for anyone who paid full price to stay here. Dont waste your time or money on this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 14 Mar 2017
Dear Valuable Guest, Thank you for your feedback. Moon 23

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 10 Jan 2017
Dear Anonymous, Thank you for your compliment. Regards. FO Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Staycation
Overall stay was a nice staycation experience, just that got a short shock when Moon n Hotel.com did not connect up on my booking when I arrive for check in, but that was settled promptly by the staff
Response from General Manager on 14 Dec 2016
Dear , Thank you for your compliment and feedback. Sorry for the delay during your check-in. Have a nice day.

8/10 Good

Jin, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact and Central
24 hours front desk means I didn't have to worry about arriving late. I requested for a wake up call and I got the call right on time. Room was compact but well equipped with towels and hairdryer.
Response from Marcom Dept on 7 Dec 2016
Thank you for staying with us. Is our pleasure to serve you during your stay with us. This is what we love to hear from our guest. We really appreciate your compliment and the team will continue to upkeep the standard and improve on our short fall. Have a nice day. Thank you

6/10 Okay

KHAIRUL FAZLI

Liked: Cleanliness, property conditions & facilities, room comfort
I LOVE THE BED & BREAKFAST!
Room is very clean. Bed is very comfortable as they are using duplex. Breakfast is simple yet delicious. Cafe area is extravaganza beautiful. Overall is good except the Front Desk Receptionist, she is slow in checkin us in. As the weather is hot that day and my wife is getting tired Appreciate if she would atleast gave us a smile so that atleast some professionalism is there.
Response from General Manager on 7 Dec 2016
Thank you for staying with us. Is our pleasure to serve you during your stay with us. Sorry to hear that our staffs performance is not up to standard. This is what we love to hear from our guest. We really appreciate your feedback and the team will continue to upkeep the standard and improve on our short fall. Have a nice day. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and a nice view personally..
Response from General Manager on 6 Oct 2016
Thank you for staying with us.

8/10 Good

Javy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean Hotel
Room was nice and tidy. Very friendly Staff. Wi-fi & buffet breakfast. Happy to stay in this Hotel again.
Response from reservations@moon.com.sg on 6 Oct 2016
Dear Javy, Is always nice to receive positive feedback from our guest like you. We welcome you back for our next stay with Moon 23 Hotel. Thank you.

2/10 Terrible

Vic, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Inconsistent service. Stayed for 11 days. Many times had to ask for shampoo, water, coffee and tea. Staff did not care. only one bathrobe and 1 pair of slippers provided. Room not made on many occasion. Very dirty.

2/10 Terrible

Meg, Seattle, WA USA

Disliked: Cleanliness, property conditions & facilities, room comfort
An airport chair is better than this hotel.
I am shocked this hotel received 3.5 stars as the condition of the hotel and the rooms is far below 3.5. I stayed here 1 night a left far earlier than necessary just so I didn't have to spend any extra time here. The Lobby entrance is perhaps a 3 but the rest of the hotel is a 2 at best. A standard room has NO WINDOW which is not specified anywhere. The door locks are flimsy at best which is cause for concern when, like me, you're awoken at 1:30 am to screaming hotel guests in the hallway - the lack of security caused me to be concerned for me personal safety. The bath towels were stained as were the slippers and no one answered the front desk phone when I tried alerting security to the disturbance in hallway.

10/10 Excellent

Swaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Oct 2016
Thank you for staying with Moon 23 Hotel.

4/10 Poor

Tiffany, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort
No window and poor lighting!
My friend and I stayed in a room with two twin beds. When we pulled the curtain back though we were surprised to see that it was still part of the wall! There was no window in the room at all! It poses a very dangerous threat if there happens to be a fire. The lighting in the room was also not good. If you don't mind romantic lighting all the time then it's good, but if you want to read or do your makeup it's not ideal. Location was good though; right in Little India, and less than five minutes away from Rochor MRT station on foot.

6/10 Okay

Pratik, Pune

Disliked: Cleanliness, staff & service, room comfort
Not too bad..
Wasn't very happy with the room size and breakfast options.

4/10 Poor

wanderlust

Disliked: Room comfort
Economical hotel, 2 stars max
Very small rooms, comfortable beds. The hotel itself was fine, but the walls are super thin and every single guest door slams shut loudly. Expect to be woken up multiple times from early birds or late night patrons. 10 minute walk from EW green line and 5 minute from DT blue line. 2 stars at most, but definitely not 3.5 stars.

2/10 Terrible

Dean A, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid, overpriced poor service
Dreadful night time staff, arrogant and deeply unfriendly. Hotel very hard to find at night, logo not lit up. All night time staff were sleeping on job. Room tiny and badly laid out, dangerous even

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money..

6/10 Okay

Kharees

Disliked: Cleanliness, room comfort

6/10 Okay

staycation, sg

Disliked: Property conditions & facilities
Everything is good except for the water heater
Water heater does not last long and it turns cold really fast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt service
Great location. Can walk to many shopping centres and cafes. Room had a few problems but front desk was fast to help and gave us a free upgrade to a bigger room. Small room but quite comfy. Liked the rain shower too.