Outdoor pool, pool loungers

Reviews of M Social Singapore

4 out of 5
M Social Singapore
90 Robertson Quay, Singapore

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in May 2024
Response from Anthony Lim on 13 May 2024
Dear Jose,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Dennis

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Anthony Lim on 9 May 2024
Dear Dennis, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spaceship wasn’t working so my promised trip to mars didn’t happen
Stayed 1 night in Apr 2024
Response from Anthony Lim on 29 Apr 2024
Dear Richard,Your spaceship to Mars breakdown sound fairly serious. If you have any plan to reschedule another launch again. Please keep us posted. Thanks Best regards, Anthony LimGeneral Manager

10/10 Excellent

NAZIM, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anthony Lim on 2 May 2024
Dear Nazim,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very unique with loft style sleeping quarters, but the loft was a bit of a challenge at night if you needed the toilet. Rooms are small, shower toilet combo was very small. No iron in the room. Great location, good price, quiet and unique. Small challenges overall.
Stayed 3 nights in Apr 2024
Response from Anthony Lim on 29 Apr 2024
Dear Benjamin,Thank you for your detailed feedback! We're glad to hear that you appreciated the unique loft-style room, hotel's location and quiet atmosphere. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. Please note that you can easily request these items from our Housekeeping team, who will be more than happy to deliver them to you promptly. Your comfort is our priority, and we appreciate your understanding. We look forward to welcoming you back soon for another pleasant stay.Warmest regards,Anthony LimCluster General Manager

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness
The location is very good. No ironing board in room which I would expect to be the norm these days. It is a solid 3 star and good value.
Stayed 6 nights in Apr 2024
Response from Anthony Lim on 26 Apr 2024
Dear Anthony,Thank you for your feedback! We're glad to hear that you found our location to be very good and that you appreciated the value of your stay.Regarding the absence of an ironing board in your room, we apologize for any inconvenience caused. Please feel free to reach out to our housekeeping team, and they will be more than happy to promptly deliver an ironing board to your room.We appreciate your understanding and hope to have the pleasure of welcoming you back soon.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Sze-Yern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are cozy but very well appointed. Close to dining options and popular areas such as Clark Quay
Stayed 2 nights in Apr 2024
Response from Anthony Lim on 26 Apr 2024
Dear Sze-Yern,Thank you for your feedback! We're delighted to hear that you found our rooms cozy and well-appointed, and that our location close to dining options and popular areas like Clarke Quay suited your needs.We look forward to welcoming you back for another cozy stay in the future!Warm regards,Anthony LimCluster General Manager

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Anthony Lim on 26 Apr 2024
Dear Andre,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

6/10 Okay

kyara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are smaller than expected, little table space to keep belongings, lack of seating other than bed on the lower floor - for loft room. Aircon not strong.
Stayed 1 night in Apr 2024
Response from Anthony Lim on 26 Apr 2024
Dear Kyara,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the size of our rooms and the limited table space for belongings, especially in our loft room layout. Your comments are valuable to us, and we will certainly take them into consideration for future improvements.Regarding the air conditioning, we apologize if it did not meet your expectations. Our maintenance team will look into this to ensure that all our guests are comfortable during their stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Yannick, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price over quality ratio hotel. Ideally located along the Singapore river walk for. Pleasant strolls. Got upgraded to a loft room which was great from all aspects. The rooftop pool and fitness center were enjoyable. Highly recommended.
Stayed 3 nights in Apr 2024
Response from Anthony Lim on 23 Apr 2024
Dear Yannick,Thank you for your feedback! We're thrilled to hear that you found our hotel to offer excellent value for money and that you enjoyed the ideal location along the Singapore river walk. It's fantastic that you were upgraded to a loft room and that you found it great from all aspects. We're glad you enjoyed the rooftop pool and fitness center as well. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!Warmest regards,Anthony LimCluster General Manager

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anthony Lim on 9 May 2024
Dear Didier, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

XINGXING

Stayed 1 night in Apr 2024
Response from Anthony Lim on 6 May 2024
Dear Xing Xing, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Dan Xandro Soriano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Apr 2024
Response from Anthony Lim on 15 Apr 2024
Dear Dan,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on Robertson Quay, a short walk from many restaurants and transit options (MRT, bus). Staff were friendly and generally helpful. A/C worked well in our room. The shower tiles could have been cleaner.
Stayed 7 nights in Mar 2024
Response from Anthony Lim on 8 Apr 2024
Dear Jennifer, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's great location on Robertson Quay, with easy access to restaurants and transit options.We're glad that you found our staff friendly and generally helpful, and that the air conditioning in your room worked well to keep you comfortable.We apologize for any inconvenience caused by the cleanliness of the shower tiles. Please rest assured that we will address this promptly with our housekeeping team to ensure that such issues are rectified.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warmest regards, Anthony LimCluster General Manager

4/10 Poor

Noburo, Warnbro

Disliked: Amenities, property conditions & facilities
Unfortunately the lights in the bathroom didn't work properly and the power sockets lost power supply.
Stayed 3 nights in Mar 2024
Response from Anthony Lim on 8 Apr 2024
Dear Noburo-san,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the lights in the bathroom and the power sockets losing power supply during your stay.Ensuring that our facilities are fully functional is of utmost importance to us, and we regret that we fell short in this aspect during your visit. Please know that your comments have been duly noted, and we will work diligently to address these issues to prevent any recurrence in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warmest regards,Anthony LimCluster General Manager

10/10 Excellent

Kayser

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool
Stayed 1 night in Apr 2024
Response from Anthony Lim on 5 Apr 2024
Dear Kayser,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anthony Lim on 5 Apr 2024
Dear Daniel,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

6/10 Okay

Angela M

Liked: Staff & service
I think this is a great hotel for millennials and budget shoppers. Singapore is expensive! This place fit my budget and that’s why I stayed here, for 3 nights. I really like that it’s easy walking to the river and many restaurants. Not too far to walk to the subway, but feels far in the heat & humidity. It’s in a good neighborhood. I wouldn’t recommend M Social for anyone my age / in their 50s. It’s a very small room with very little space to move around in, nowhere to open or unpack your luggage and a tiny shower. Unfortunately, when I arrived, there were no bath towels, or toilet paper, housekeeping was happy to provide both to me, though upon my request. The hallway smells like someone poured cologne or perfume all over it to cover up some smell.
Stayed 3 nights in Mar 2024
Response from Anthony Lim on 31 Mar 2024
Dear Angela,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a good fit for your budget and appreciated its proximity to the river and various restaurants. Your comments about the convenience of the location and the neighborhood are appreciated.We apologize for any inconvenience you experienced due to the size of the room and the limitations it presented. We understand that different guests have different preferences and needs when it comes to accommodations, and we regret that our room layout did not fully meet your expectations, particularly regarding space and amenities.Your feedback regarding the initial lack of bath towels and toilet paper is concerning, and we apologize for the oversight. Rest assured, we will address this issue with our housekeeping team to ensure it does not happen again in the future.Regarding the hallway odor, we appreciate you bringing this to our attention. We will investigate this matter further and take appropriate measures to address any unpleasant odors promptly.We value your input and take your comments seriously as we continually strive to improve the experience for all our guests. We hope that despite the challenges you encountered, you were still able to enjoy your time in Singapore.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Gloria, PHOENIX

Stayed 3 nights in Mar 2024
Response from Anthony Lim on 15 Apr 2024
Dear Gloria,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

6/10 Okay

Nicole Julia

Stayed 1 night in Mar 2024
Response from Anthony Lim on 19 Mar 2024
Dear Nicole,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Dao Ming

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and would highly recommend it to solo travelers. Really nice area
Stayed 5 nights in Mar 2024
Response from Anthony Lim on 15 Mar 2024
Dear Dao Ming,Thank you so much for your kind words! We're thrilled to hear that you love our hotel and that you would highly recommend it to solo travelers.We're glad you enjoyed the area as well!Your recommendation means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Warm regards,Anthony LimCluster General Manager

8/10 Good

Jess

Travelled with partner
Liked: Amenities
Stylish hotel with a nice aesthetic and lighting ambience. Quiet area but easy enough to get to the main spots with a 8 min walk to the metro. Room had a strange drain odour and was a bit small but worth the reasonable price (reasonable for Singapore!)
Response from Anthony Lim on 14 Mar 2024
Dear Jess,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the stylish aesthetic and lighting ambiance of our hotel, as well as the quiet surroundings. We're also glad that you found our location convenient for accessing the main spots in Singapore, with just a short walk to the metro.We apologize for any inconvenience caused by the strange drain odor in your room and appreciate your understanding. Your comments will be shared with our team to ensure that we address this issue promptly.We're pleased to hear that you found the price reasonable, considering the context of Singapore. We look forward to welcoming you back for another enjoyable stay.Warm regards,Anthony LimCluster General Mamager

10/10 Excellent

Mrs Philippa Ceri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and a young, buzzy vibe
Stayed 2 nights in Mar 2024
Response from Anthony Lim on 5 Mar 2024
Dear Mrs. Philippa,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be very convenient and enjoyed the young, buzzy vibe.Creating a vibrant and welcoming atmosphere is at the heart of what we strive for, and it's fantastic to know that you experienced just that during your stay. If there's anything specific you loved or any suggestions you'd like to share, we're all ears.We appreciate your support and look forward to welcoming you back for another positive experience in the future. Safe travels, and see you soon!Best regards,Anthony LimCluster General Manager

6/10 Okay

Ann

Travelled with partner
Liked: Amenities
It was contemporary in style but room was small, not enough space to unpack case, electricity went off on our first evening so couldn’t use room, on final evening door lock was broken and we couldn’t get into the room until security arrived!
Stayed 3 nights in Feb 2024
Response from Anthony Lim on 27 Feb 2024
Dear Ann,Thank you for sharing your feedback with us, and we sincerely apologize for the inconveniences you encountered during your stay. We regret that your experience did not meet the standards we aim to provide.We apologize for the small room size and the lack of space to unpack your case. Your feedback is essential, and we will review the room setup to ensure a more comfortable and convenient experience for our guests.The disruptions you faced with the electricity and the broken door lock are indeed regrettable. We understand the frustration caused, and we are actively addressing these issues to prevent similar occurrences in the future.We appreciate your patience and understanding during these situations. Your feedback is crucial in helping us improve our services. We hope to have the opportunity to make amends and provide you with a more positive experience in the future.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Zamir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless check in as I have already did the pre-registration. Had the Alcove Terrace for my 1 night stay and it was super cosy , clean and comfort for me and my partner just escaping the fast paced working environment for one night. Thank you M Social for the experience. Definitely will come back for unwinding.
Stayed 1 night in Feb 2024
Response from Anthony Lim on 26 Feb 2024
Dear Zamir,Thank you for sharing your wonderful feedback with us! We are delighted to hear that your check-in was seamless, especially with the pre-registration. It's fantastic that you enjoyed the Alcove Terrace during your one-night stay and that it provided a super cozy, clean, and comfortable escape for you and your partner from the fast-paced working environment.Your kind words about your experience mean a lot to us, and we are thrilled to have been a part of your unwinding journey. We look forward to the pleasure of welcoming you back for another relaxing stay in the future.Thank you for choosing M Social!Warm regards,Anthony LimCluster General Manager

10/10 Excellent

shahid, Waynesboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Comfortable. Trendy. Great location.
Stayed 2 nights in Feb 2024
Response from Anthony Lim on 23 Feb 2024
Dear Shahid,Thank you for sharing your positive feedback with us! We're thrilled to hear that you found your stay to be of great value and that you enjoyed the comfort and trendy atmosphere of our accommodation. Our team works hard to create a welcoming and stylish environment for our guests, and it's wonderful to know that we succeeded in making your stay enjoyable.Additionally, we appreciate your mention of our great location. Providing a convenient and accessible setting for our guests is a priority for us, and we're delighted that our location added to the overall satisfaction of your experience.We value your feedback and look forward to the opportunity to welcome you back for another great stay in the future.Thank you for choosing us!Warm regards,Anthony LimCluster General Manager

6/10 Okay

Yushun

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Anthony Lim on 16 Feb 2024
Dear Yushun,Thank you for taking the time to share your feedback, and we appreciate your honesty in rating your experience. We are committed to continuous improvement and would like to learn more about your specific concerns to better address them.If you could kindly provide additional details or specific areas that you believe could be improved, it would be immensely helpful for us in enhancing our services. Your satisfaction is our top priority, and your insights play a crucial role in achieving that goal.We value your input and look forward to the opportunity to address any concerns you may have had during your stay. Please feel free to share more details, or you can contact us directly to discuss your experience further.Thank you for choosing us, and we appreciate your contribution to helping us provide a better experience for our guests.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

XINTAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anthony Lim on 15 Feb 2024
Dear XinTao,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

XINTAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Anthony Lim on 14 Feb 2024
Dear XinTao,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

XINTAO

Stayed 1 night in Feb 2024
Response from Anthony Lim on 15 Feb 2024
Dear XinTao,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Karen, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very adequate hotel in an excellent area, right along the river, where there are lots of restaurants, and cafés. The room was small but sufficient for one person. The staff at the front desk were fantastic and check in and out was easy. One area of improvement would be the breakfast. While it is available from 6 AM to 10:30 AM on weekends, the omelette station shuts down by 9 and they do not restock the food as it gets later.
Stayed 2 nights in Feb 2024
Response from Anthony Lim on 12 Feb 2024
Dear Karen,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel adequate and appreciated our excellent location along the river, surrounded by a plethora of restaurants and cafes. It's wonderful to know that the room, though small, was sufficient for your needs.We appreciate your kind words about our fantastic front desk staff and the seamless check-in and check-out process.Your feedback regarding the breakfast is invaluable, and we apologize for any inconvenience you experienced. We'll certainly address this with our team to ensure that our breakfast service meets the expectations of all our guests.We look forward to the opportunity to welcome you back.Thank you for choosing us, and we appreciate your insights.Best regardsAnthony LimCluster General Manager

10/10 Excellent

Roland Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Anthony Lim on 8 Feb 2024
Dear Roland, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Anthony Lim on 5 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback, and we appreciate your honesty in rating your experience. We are committed to continuous improvement and would like to learn more about your specific concerns to better address them.If you could kindly provide additional details or specific areas that you believe could be improved, it would be immensely helpful for us in enhancing our services. Your satisfaction is our top priority, and your insights play a crucial role in achieving that goal.We value your input and look forward to the opportunity to address any concerns you may have had during your stay. Please feel free to share more details, or you can contact us directly to discuss your experience further.Thank you for choosing us, and we appreciate your contribution to helping us provide a better experience for our guests.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Arezoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Anthony Lim on 30 Jan 2024
Dear Arezoo, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

4/10 Poor

Damien

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Good & Bad
Poor check in experience (3 attempts to get a working room key). Room smelled like mildew. Dated room decor and very small shower. Positives - the gym and pool are great. The location of the hotel is also excellent
Stayed 3 nights in Jan 2024
Response from Anthony Lim on 25 Jan 2024
Dear Damien,Thank you for taking the time to provide your feedback on your recent stay with us. We genuinely apologize for the inconvenience you experienced during the check-in process, and we appreciate your patience as we worked to resolve the issue with your room key.We're also sorry to hear about the concerns regarding the room, including the mildew smell, dated decor, and the size of the shower. Your comments are important to us, and we will be addressing these issues to ensure a more comfortable stay for our guests.On a positive note, we are pleased to hear that you enjoyed our gym and pool facilities. Additionally, it's great to know that you found the hotel's location excellent. We understand the significance of these aspects in enhancing the overall guest experience.We value your feedback and take it seriously as we continually strive to improve our services. If your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience.Thank you for choosing to stay with us.Best regards,Anthony LimCluster General Manager

10/10 Excellent

Shaunescy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Anthony Lim on 20 Jan 2024
Dear Shaunescy,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Gre

Stayed 1 night in Jan 2024
Response from Anthony Lim on 15 Jan 2024
Dear Gre,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is amazing. Very caring and helpful.
Stayed 2 nights in Jan 2024
Response from Anthony Lim on 11 Jan 2024
Dear Katherine,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Lim on 11 Jan 2024
Dear Micheal, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Laurence

Stayed 1 night in Jan 2024
Response from Anthony Lim on 11 Jan 2024
Dear Laurence,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Delsen

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 2 nights in Dec 2023
Response from Anthony Lim on 29 Jan 2024
Dear Delsen,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

6/10 Okay

Oren

Travelled with family
Liked: Cleanliness
Hotel is run down, room facilities were average. TV poor, reception poor. Had problems with the card to get into the room. Reception was always busy, lack of staff and had to wait half an hour in queue before we saw someone. Breakfast was good though and location as well.
Stayed 3 nights in Dec 2023
Response from Anthony Lim on 1 Jan 2024
Dear Oren,Happy New Year to you!Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you faced during your stay, and we appreciate your honest assessment.We're sorry to hear about the issues with the hotel facilities, TV, and reception. Your feedback is valuable, and we will thoroughly investigate these matters to ensure that necessary improvements are made.We understand the frustration you experienced with the card access and the wait time at the reception. Rest assured, we will address the staffing issues and work on streamlining our check-in processes to prevent such delays in the future.We're glad to hear that you found the breakfast and location to be good. Your positive comments in these areas are appreciated.We hope to have the opportunity to regain your trust in the future.Warm regards,Anthony LimCluster General Manager

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel staff could improve
Good location and good breakfast as well. Room was comfortable and quiet. Staff at check in just seemed disinterested in us and didn’t explain other things about the hotel like pool etc. overall decent stay for a couple of days.
Stayed 2 nights in Dec 2023
Response from Anthony Lim on 24 Dec 2023
Dear Alexander,Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient, enjoyed the good breakfast, and had a comfortable and quiet room during your stay.However, we sincerely apologize for any impression of disinterest during the check-in process and the lack of information about hotel amenities. Your comments are crucial in helping us improve our services, and we will address this with our team to ensure a more engaging and informative experience for our guests.We're glad to know that overall, you had a decent stay for a couple of days. If there's anything specific you would like us to focus on for your next visit, please feel free to let us know. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Warm regards,Anthony LimCluster General Manager

8/10 Good

Seifalla, London

Stayed 8 nights in Dec 2023
Response from Anthony Lim on 24 Dec 2023
Dear Seifalla,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

kiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great
Stayed 2 nights in Dec 2023
Response from Anthony Lim on 18 Dec 2023
Dear Kiran, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Levyne

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the stuff on duties, friendly and. Helpful . Great staycation.
Stayed 2 nights in Nov 2023
Response from Anthony Lim on 17 Dec 2023
Dear Levyne,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your staycation and that our staff left a positive impression. It's wonderful to know that you found our team friendly and helpful – they truly are the heart of our hospitality.Your kind words about the staff on duty have been shared with the team, and it has brought smiles to their faces. Creating a great staycation experience is what we strive for, and we're thrilled to have achieved that for you.We look forward to the opportunity to host you again for another memorable stay.Warm regards,Anthony LimCluster General Manager

10/10 Excellent

Xammy

Stayed 3 nights in Dec 2023
Response from Anthony Lim on 10 Jan 2024
Dear Xammy,Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

manoji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Anthony Lim on 18 Dec 2023
Dear Manoji, Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met or exceeded your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

8/10 Good

Hoon

Stayed 2 nights in Dec 2023
Response from Anthony Lim on 1 Jan 2024
Dear Hoon,Happy New Year!Thank you so much for taking the time to rate your recent stay with us. We are absolutely thrilled that we have met your expectation!We strive to provide exceptional service and create memorable experiences for all our guests, and it's truly rewarding to know that we succeeded in delivering that to you. Your satisfaction is our utmost priority, and your positive feedback serves as great encouragement for our team.We appreciate your support and look forward to welcoming you back for another outstanding stay in the future. Thank you again for your kind rating and for choosing M Social Singapore. We can't wait to have you back!Warm regards,Anthony Lim Cluster General Manager

10/10 Excellent

Kenneth J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M Social business trip
The bed an pillows are super comfortable Little noise experienced from other rooms, maybe its the concrete construction, wifi just connects with a check box, great, and it stays connected. The location is amazing Restaurants close by Zion Rd food court is a must for my visits and its only 800 metres walk along the Singapore river. Would definitely stay again. I have grab taxi app , if you dont have cash the taxi drives sometimes dont take credit card, only cash so make sure you have cash or grab ride share because there osnt an atm near by. Incidentally, i witnesses such an event and this hotel helped out the guest and paid the taxi in cash and charges it to the room for the frazzled guest, not normal practice but i though it was tremendous service, my first trip to Singapore in another hotel was not so good, i basically had to ask the driver to come back the next day when i had cash , he was not happy at all , i had to promise to pay for his ride fare back to me the next day . Wow, The hotel is highly recommended by me for my business trip
Stayed 5 nights in Dec 2023
Response from Anthony Lim on 11 Dec 2023
Dear Kenneth,We are genuinely grateful for your detailed and glowing feedback. It's heartening to hear that you had such a positive experience during your stay with us.We are thrilled that you found our beds and pillows super comfortable, and that the minimal noise disturbance allowed for a peaceful rest. It's wonderful to know that our location, along with the nearby dining options, contributed to the overall excellence of your stay.Your recognition of our efforts in assisting guests, such as paying for a taxi and charging it to the room, is truly appreciated. We believe in going the extra mile to ensure our guests' comfort and safety.Thank you for highly recommending us for business trips. We look forward to the pleasure of welcoming you back for another exceptional stay. Safe travels, and thank you for choosing our hotel!Warm regards,Anthony LimCuster General Manager