Free WiFi, bed sheets

Reviews of Motel 6 Silver City, NM

2 out of 5
Motel 6 Silver City, NM
1040 Highway 180 E, Silver City, NM

Reviews

5.8
Rating 10 - Excellent. 124 out of 827 reviews" "
Rating 8 - Good. 187 out of 827 reviews" "
Rating 6 - Okay. 168 out of 827 reviews" "
Rating 4 - Poor. 149 out of 827 reviews" "
Rating 2 - Terrible. 199 out of 827 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Jose

Disliked: Amenities, property conditions & facilities
Toilet not flashing. Reported to employees and no body did any thing
Stayed 4 nights in Apr 2024

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Annex building had dog do-do on hallway carpet, sink faucet missing aerator, toilet leaking into bowl causing periodic filling all night, Motel 6 sign was off at night, had to drive by several times to find entrance. Good for construction workers, not so much with wife.
Stayed 1 night in Apr 2024

6/10 Okay

Julia

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Wendell

Disliked: Cleanliness, property conditions & facilities
You get what you pay for! At the price I paid, I figured I could tolerate the conditions for one night…fortunately if was just one night. Toilet flushed very slowly, shower faucet had no stop controls for either cold or hot, lavatory faucet was loose and required two hands to operate (my wife could not turn it on even with two hands), privacy window shade was broken, floor was filthy and had not been mopped (our feet had dirt residue FROM THE FLOOR that required us to clean our feet before retiring). My wife had to mop the floor to be comfortable. The room smelled of stale curry, The bed was comfortable but the mattress kept sliding askew on the frame when climbing into bed. Joint caulking and tub caulking was dirty and peeling, Tom Bodet would not have stayed there and would not have endorsed it as a room to “leave the light on”. I would have expected such a room in a third world country but not in America! Wendell Wright
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Wendell,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Julia, We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

2/10 Terrible

David

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People knocking at my door and the person staying on the room on top making a lot of noise
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi David, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Quay

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

GARY

Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Funniest

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didnt have a light in the bathroom and we couldnt get a hold of anyone. Beds were still messy when we came as well. Staff was nice though
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Driving up this place is shady at best. Motel 6 has never been prestigious but it's sad to see it fall to this level. We walked into our building and it immediately smells like cigarette smoke and prostitutes. Walls are paper thin, the toilet runs loudly and constantly & I'm pretty sure my next door neighbor is dealing drugs. I was pretty nervous all night that my car was going to get broken into. People were coming and going at all times of the night with seemingly no respect for other's sleeping quarters, playing music or talking loudly. The bed is pretty stiff & awful, the sheets are like toilet paper and there are just three sad thin lumpy pillows to lay your head on. The window opens but there is no screen to keep the animals out (both bipedial and quadrepedial), but at least it locks, that's a plus. There's a comfort in right next to this place on a higher hill that is way nicer, stay there instead, even if it might be double the price. I'm looking to get a full refund for this; not the worst stay I've ever had, but it's really close.
Response from Brand Experience Team on 25 Mar 2024
Hi Matt,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Well, I arrived & went to the front desk showed them my itinerary # & they had no record of booking. I ended up paying regular price for a room with two king size beds, 1 light that was working where the beds were at one bed, the main light just inside the door had to bulb in it & no microwave or refrigerator like the pictures on their website showed. It was noisy & wasn't that clean. But you get what you pay for. Motel 6 has gone to the dogs. The only good thing was the Internet.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi David,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

Zhihui

Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Mark

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Karina

Liked: Staff & service
Disliked: Property conditions & facilities
Furniture looks old and chipped. Blinds should be washed
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Kathleen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room didn't have the items I had requested refrigerator microwave the bed backboard was loose and fell. People were coming and going out of rooms constantly . I'm pretty sure there were drug deals happening. They moved me to another room to make sure that I had what I needed the refrigerator didn't work. Overall horrible!
Stayed 4 nights in Jan 2024
Response from Nancy Y. on 5 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

April

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Who doesn't like a low price just to sleep. That doesn't qualify for a room with mold in it and a ceiling falling apart, that was the first room we were given. The second room was not swept - there was trash on the floor. TV was set to Roku and no instructions on how to change. The housekeeping note was dated two days before our stay. There was hair left on the walls of the bathtub, the toilet didn't flush well or fill in a timely manner. The heater did not want to set and work, it kept stopping. If maintenance was working on units then they shouldn't be rented until all repairs are completed and inspected.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb 2024
Hi April,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Marylou

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No comments
Response from Brand Experience Team on 20 Feb 2024
Hi Marylou,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

James

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
The staff was very curious and helpful
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi David,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Cheap room in Silver City
Your basic room with a TV/bed/night stand. Room was clean, the hotel itself was fairly dated it it was Ok no issues definitely worth the cheap price
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Joseph, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

2/10 Terrible

Craig

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away.
Toilet has to be flushed 6 times to take anything down . Vanity faucet not working. A concrete pad would be as comfortable as the bed was super hard. Booking showed room with microwave and fridge. Nope not in my room . Had to move rooms and still no microwave . Office staff said he would have to find me one!! Hour and a half later he finally shows up with one . Oh yea rinse out the tub before using mine was not cleaned prior to my arrival. 45 dollar price for room made me feel like i paid too much. HaHa. DON'T RECOMMEND EVEN FOR LOW PRICE.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Craig,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Richard

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Stephen,Your perfect 10-rating is greatly appreciated! We prioritize your satisfaction, and we're delighted to know you had an outstanding experience with us. Thank you for selecting our services, and we look forward to welcoming you back in the future!

6/10 Okay

Kevin

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for.
People at the counter were friendly. The room was okay for the price. The heater worked well. The TV was small but okay as it is not that important to me. The bathroom was disappointing in that the ceiling above the bathtub was falling apart and had signs of mold. However the water was hot and the pressure good. The toilet worked but needs adjustment as it used way too much water.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Kevin,We're pleased to hear you found our staff friendly and appreciated the room amenities. However, we regret the issues in the bathroom and assure you we're addressing them promptly. Your insights help us improve. We hope to welcome you back for an even better experience.

4/10 Poor

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Facilities need to be blown up and built new. Horrible maintenance on facilities and run down.
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi John,Thank you for taking the time to share your feedback about your recent stay. We are sorry to hear that your experience with us did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short in this instance. Please know that we take all guest comments seriously and we will use your feedback to improve our services and facilities. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Silver city motel
The staff was very friendly and helpful but the beds were not very good and the pillows were very uncomfortable. The back door, which should require a key, is accessible by anyone, which makes it feel a bit unsafe.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 16 Dec 2023
Hi Jason,Thank you for taking the time to share your feedback! We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Rebecca,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Eugene

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Saw the conditions. Very dirty. Several room lights not working. A random wanderer casing my truck in the lot. NOT a safe vibe. We just left. Did not spend the night.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Thank you for sharing your valuable feedback! Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We will investigate your feedback immediately and take appropriate action to rectify the situation. Your feedback is valuable to us, and we assure you that this will be addressed with utmost seriousness. Please accept our apologies for any inconvenience caused, and we hope you will give us another chance to provide you with a better experience in the future.

6/10 Okay

Irene

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff tried hard to please. The conditions were just not good
Stayed 1 night in Nov 2023
Response from Sophia CSR on 30 Nov 2023
Hi Irene,I appreciate your acknowledgement of our staff's efforts to please. However, I regret to hear that the overall conditions did not meet your expectations. Your feedback is valuable, and we will use it to address and improve the areas that fell short. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Shelby

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Kinda dirty. No elevator. TVs we’re old, small and almost broken. But the location of the hotel was convenient and the bed was super comfy.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Hi Shelby,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Room comfort
Coo
Coo
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 17 Nov 2023
Dear Guest,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ghostly struggle
Didnt even stay the night and had scheduling issues
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Dustin, Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terrible

Cynthia

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Several lights didn’t work, ceiling area by bathroom needed repair. Nosy
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the maintenance issues promptly. Your comfort is important to us, and we're committed to making improvements.

6/10 Okay

Chris, Las Cruces

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air conditioner did not work so front desk switch rooms ASAP, but second room was run down. The room door did not close unless it was closed very hard, otherwise the door did not latch. The bathroom floor tiles were not cemented down and can be a cut hazard on the feet. The showers facet was very loose. The toilet did not flush properly, had no pressure, had to flush several times for the toilet water to go down. Hand sink faucet worked 50/50. And worse issue was the Hallways smelled of Marijuana. Not very good impression when my children had to smell that smoke in the hallways.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Chris,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.

2/10 Terrible

Connie

Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was cheap, but tub was dirty... Staff were very friendly though.... But, I'd have to be desperate to stay there again...
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Hi Connie,We regret the disappointment you experienced with the cleanliness. Your feedback is valuable, and we take this matter seriously. Rest assured, we will address this issue immediately to ensure a more pleasant experience for our future guests.

2/10 Terrible

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place ever ever one will always come on here say this and that but I’m being honest this was horrible experience and I was still charged full amount for a reservation we didn’t ended up staying went all night searching for a hotel and finally found one four hours later I had three rooms prior to showing up and I canceled those two based off family unable to make it. You guys made it a point to state I will not get refunded based off the other two cancelled reservations. This would be considered trap house in my eyes with a paint job
Response from Sophia CSR on 9 Nov 2023
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

4/10 Poor

Daniel

Stayed 2 nights in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Timothy

Stayed 1 night in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Hi Timothy,We regret that your recent visit did not meet your expectations. We would greatly appreciate it if you could provide us with more details about the issues you encountered. Your feedback will enable us to address the specific areas that need improvement and take appropriate measures to prevent similar situations from occurring in the future.

6/10 Okay

Cynthia

Stayed 2 nights in Oct 2023
Response from Sophia CSR on 7 Nov 2023
Hi Cynthia,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Sophia CSR on 17 Oct 2023
Hi Amanda,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

6/10 Okay

William

Disliked: Staff & service, property conditions & facilities
Not your typical Motel 6
Stayed 1 night in Oct 2023
Response from Sophia CSR on 12 Oct 2023
Hi William,Thank you for choosing us for your recent stay. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Dianne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like loading an app on my phone to open my room door. I stayed in a nonsmoking room but there were lots of smokers on the floor. The room was extremely nasty and in need of plumbing repairs as well as other repairs. The lights above the bed were held together with tape. My best suggestion is to bring in a bull dozer and demolish the place. I have never stayed at a Motel 6 and had problems like this.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Dear Guest,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 Terrible

edward

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was Comfortable
Stayed 5 nights in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Angela,We're delighted to hear that you were comfortable during your stay. Your comfort is our priority. We look forward to welcoming you back for another pleasant stay.

2/10 Terrible

Carlos

Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Roy

Disliked: Cleanliness, property conditions & facilities
Run Down Second Rate
The room was run down. Had holes in the wall. Had hard time turning on the shower. There was blood strains on the bed spread and on sink countertop. Front desk did not have key card, had to download a app, then found the door open.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 22 Sept 2023
Hi Roy,I'm truly sorry to hear about the disappointing experience you had during your stay. This is not the standard we aim to uphold, and your feedback is extremely valuable. We take this seriously and will address these issues immediately. Please accept our sincerest apologies for the inconvenience you faced. We will do everything we can to provide a much-improved experience in the future.

4/10 Poor

Christina M

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 28 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Add some pride on your hotel.
No security, had to call desk clerk TV doesn't turn on, he complety replaced it. Very nice about it.. shower knob getting ready to fall off, hard turning it on. No extra, needed to ask for towels after two day stay. Coffee very cold and old lobby area. For the price I paid. Didn't expect quality. Check out clerk...whoa! Rude, unfriendly, attitude...no good morning respond. Overall some staff. Tried their best.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 15 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team