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Reviews of The Vistas

2.5 out of 5
The Vistas
1850 E Wilcox Dr, Sierra Vista, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 88 reviews" "
Rating 8 - Good. 22 out of 88 reviews" "
Rating 6 - Okay. 8 out of 88 reviews" "
Rating 4 - Poor. 11 out of 88 reviews" "
Rating 2 - Terrible. 12 out of 88 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Zena

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon checking in to the room assigned there was someone living in it. Called got switched to a room with a smaller bed, thankfully noone living in the next room. The hallways smell of Marijuana which comes into the room. Unsafe and poorly ran location. Couldnt even trust to leave items in room as we went out to visit family. Had to take everything with us.
Stayed 2 nights in May 2024

6/10 Okay

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I disliked the check in. Check in was all on the phone and required us to take a picture even after loading one of our ID. I personally don't like to share much info or pictures if not needed. That's just a personal preference that others might like. Rooms were impeccable and to my liking.
Stayed 1 night in May 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the path quite
Stayed 1 night in Apr 2024

10/10 Excellent

juana

Liked: Cleanliness, staff & service, property conditions & facilities
The unit was very clean and towels for shower smelled freshly laundered.
Stayed 1 night in Apr 2024

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Would have liked hair dryer… otherwise would have given 5 stars.
Stayed 1 night in Apr 2024

2/10 Terrible

Kaleo

After putting in a reservation, there was no way to get into the building to check in! I had to leave and stay somewhere else and still pay the extra fees!
Stayed 1 night in Apr 2024

4/10 Poor

Megan

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities
The property was fine but a little sketchy and we were unaware that there are people that live there full-time instead of the entire property being available to stay like a usual hotel, airbnb etc. Seemed like all the tenants smoked which was very inconvenient since the smoking area is the same area where the grills are located so if you wanted that as an option for cooking your own meal be prepared to smell the 2nd hand smoke. The tenants were very nice though but still a little awkward. Our room was cute and clean except when we looked under the beds. There was about a years worth of dust balls and clumps residing under there to which my husband took the broom and dust pan and cleared it out. Which got me thinking, if that was never taken care of for god knows how long, what else was left undone or only taken care of with minimal effort?! Not to mention the beds were futons and not actual beds. The front desk person is nice but everything is taken care of online so there is no point for a person in the lobby. When we asked her questions she was unable to assist and just referred to our booking. For an extra fee which was not worth the amount they are requesting, you can check in early which is a rip off if you ask me so plan on getting there right at 4pm as your door code will not work otherwise. We will never be staying here again as there were just too many things for us to say "well it wasn't that bad".
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Stayed 4 nights in Feb 2024

8/10 Good

shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and very affordable!! Quiet. Room was clean and had a kitchenette for an affordable price! Close to everything!
Stayed 2 nights in Feb 2024

6/10 Okay

Andrea

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Decent place with no human help
It was nice to have a whole apartment for the price of a motel room. Most things were working although the ceiling fan and light could only be operated together and the bathroom vent was noisy. The first thing we did upon arrival was to sweep the floors because it was necessary. And for some reason there were dishes but no silverware. But there was NO service. I tried to extend our stay for another night and had to do another booking, including the cleaning fee. But what really annoyed me was the STRICT 10 am checkout time. At 10 am your access code stops working, and if you made the mistake to take some but not all stuff to your car YOU ARE LOCKED OUT. Fortunately, my husband was still in the apartment and somebody opened the exterior door for me, otherwise it would have beeen a lot of time and money to retrieve my suitcase.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except the flushing mechanism chain broke...
Stayed 1 night in Feb 2024

10/10 Excellent

Karla

Stayed 2 nights in Jan 2024

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty used room
I was given a dirty room. Dishes in the sink, bed used, towels all used and actually one with feces wipes all over. The leasing office is closed all weekend so just had to stay in that disgusting room. I couldn't use the shower as no clean towels. I couldn't even sleep on the bed. I slept on the couch.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Very comfortable. Staff was friendly and helpful
Stayed 2 nights in Feb 2024

6/10 Okay

Khanh, Waco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in took a lot of time over the phone and text in the dark because the office was closed with a sign to come back at 8pm. Besides, I already paid full amount with Expedia, the Vista still asked for a $100 deposit. That showed me they didn't trust the partner business they were working with or customers, either way. No way I can give 5 stars when compared with other hotels I experienced on the same trip.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Disliked: Room comfort
Could use improvement on the Hotel front.
Stay in general was average. Nothing special but also nothing gross. But with how the Vistas run as a hotel/air B&B/apartments the quality of the rooms leave room for improvement in the hotel aspect especially for the pricing. The advertised "Queen Beds" are definitely not Queen size, more on the Full size side, it was hard for my partner and I to sleep together with how small it was. The linens and towels were homely and not the typical white sterile of other hotels, which sometimes makes it hard to tell if they are as clean as you'd like for something that multiple people use per stay. Again, overall it was fine, average, not gross, but not the most comfortable experience.
Stayed 2 nights in Feb 2024

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and very comfortable and functional.
Stayed 8 nights in Jan 2024

10/10 Excellent

Sharee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had all I needed when traveling for work. Would definitely stay again. Quite, clean and safe.
Stayed 3 nights in Jan 2024

4/10 Poor

Rose

Stayed 5 nights in Dec 2023

8/10 Good

falabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in , check out
I enjoyed my stay but : I did not like you cant check in till 4pm , in my opinion if room is ready check in should be right away after 12 Check out, was also way too early is 10 , most places let you chekc out at 12.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Michael Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was excited to find a location near the military base that also had a one bedroom for privacy. The place was fairly clean with basic amenities. It suited our needs and the front desk staff were nice and helpful. Pros: Close to drive to fast food, grocery shopping, and general shopping area. Large space that can sleep multiple guests. Two Queen beds and a pull out sofa. Kitchenette with microwave and regular size fridge. Air conditioner worked very well once I figured out to manually change the temp and not use the wall thermostat. Cons: Neighbors were kind of loud (kid running back and forth constantly above our unit) The bedroom had no outlets on the walls, just a master outlet behind the TV. Couldn’t turn off just the light and run the fan in the bedroom. Had to sleep with the light on, since we wanted the fan because it was hot. (Maintenance will hopefully figure this out and update the bedroom light fixture) - Katie from the front desk loaned us a floor fan to help. Thank you to her!
Stayed 2 nights in Nov 2023

2/10 Terrible

India

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I was very excited to stay here until I entered a dirty room that was not in acceptable order. There was dirty dishes, dirty laundry, the beds were unmade and had definitely been slept in, there was garbage all over the room. I requested a new room and they sent me to 2 other rooms then back to another room making me change rooms a total of 4 times at midnight. Then was charged for the large apartment when I was not given that room. The lack of service was aggravating. I will not be staying here for future visits.

10/10 Excellent

Humberto

Stayed 2 nights in Nov 2023

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Complicated to Finalize Reservation & Poor Comm.
Collected extreme amount of personal information including photo of drivers license before finalizing reservation. Lack of communication regarding room. Door code for outside entrance was incorrect. Hsd to call in the evening to get access into building. Accommodations were OK.
Stayed 1 night in Nov 2023

8/10 Good

Jarad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable suite
I was pleasantly surprised with the size of the suite. It included a full size fridge, microwave stove top and dishwasher. Beds were okay and clean. TV in each room. Many of the apartments house full time residents. While it was mostly quiet, we could hear the neighbors (and I'm sure they heard us too).
Stayed 2 nights in Nov 2023

10/10 Excellent

Tao

Liked: Cleanliness, property conditions & facilities
Clean and have everything you need. But it use code to unlock door which makes me feel very unsafe. Mattress is just okay. Service is almost not available.
Stayed 1 night in Oct 2023

10/10 Excellent

Dewey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Whenever we walked in the room for the first time you could tell how clean it was.
Stayed 2 nights in Oct 2023

8/10 Good

Dominick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar
Nice neighbors
Stayed 1 night in Oct 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Rotonya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Rotonya

Stayed 1 night in Sep 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for the money. Nice kitchen amenities.
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Those micro fiber sheets were so comfortable.
Stayed 2 nights in Aug 2023

6/10 Okay

Lynnette, broomfield

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Lots of shady people hanging around and entering at all hours. Slamming doors all night long and screaming baby starting at 6 am and didn’t stop until we checked out. Asked for a blanket/pillow was told would check and never contacted back.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not satisfied with cleanliness
Place was not properly clean. There was trash left behind from previous people, dishes in sink. Bed looked like there was someone sitting there before we arrived. Bed sheets were dirty.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Great communication with all the room information. Precheck-in made it easy and received our room info to get in.
Stayed 1 night in Jul 2023

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming friendly and knowledgeable about the area a perfect place for out of town or state visitors. The rooms are kept very clean and in top condition.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sergio

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jul 2023

4/10 Poor

Jessica

Travelled with family
Disliked: Cleanliness
I’ve stayed here at least 3 times prior to this most recent visit and was so disappointed this time. During my 1 week stay, the fire alarm went off not one time but two times requiring us to leave the building for about an hour and a half each time. The second time was at 12:45 AM. Not a single explanation, courtesy or apology was given by the staff. Only later did I find out it was from the laundry room both times. The guests at the Vistas are sketchy , the area around is dirty and the decor/cleanliness of the room itself was questionable. 2 times I saw bugs in the linens.
Stayed 7 nights in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The email advertisment for a cheaper rate is a false advertisment and will actually raise the rate which is a violation of the truth in advertising law's applicable and when contacted directly from the Metro property number provided the rate is then increased by $40.00 more as it seems to be a ethical issue that the property team hope's to avoid by
Stayed 1 night in Jun 2023

8/10 Good

Robert

Business traveller
Liked: Staff & service
Large room small TV
Stayed 3 nights in Jun 2023

4/10 Poor

Eric

Business traveller
Disliked: Property conditions & facilities, room comfort
Several rooms in this facility need a face-lift
I’ve stayed at this property multiple times. Room condition are inconsistent. Some of the rooms are very dated and other are remodeled and modern. It’s always a hit and miss on which one is assigned to you. Quite unfortunate
Stayed 3 nights in Jun 2023

8/10 Good

Dominick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

John

Stayed 3 nights in May 2023

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was disgusting. Room had tr
Stayed 1 night in May 2023