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Reviews of Desert Inn

2.5 out of 5
Desert Inn
201 West Fry Boulevard, Sierra Vista, AZ

Reviews

6.8
Rating 10 - Excellent. 21 out of 90 reviews" "
Rating 8 - Good. 29 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 15 out of 90 reviews" "
Rating 2 - Terrible. 10 out of 90 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Ashley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place is more like low rent apartments. No ice machine, no vending, rooms are outdated (even though remodeled) more than half the rooms are lived in full time.
Stayed 1 night in Jun 2020

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would just recommend another place for a visit to Sierra Vista. Place is old and run down
Stayed 1 night in May 2020

8/10 Good

paula

Liked: Cleanliness, staff & service, room comfort
1st stay
The area isn't the best. Friendly. Nice bed
Stayed 1 night in Mar 2020
Response from ShanShan on 9 Mar 2020
Thank you for staying with us. We are a work-in-progress.

8/10 Good

Michael, Indiana

Liked: Cleanliness, staff & service, amenities
Full disclosure: There is room for improvement, and they are fixing the place up. Their price, courtesy, and professionalism more than made up for a noisy toilet (just kept the bathroom door closed) or the iron burn on the carpet. They are renovating a few rooms at a time, and I will be happy to stay there again next time I'm in town.
Stayed 4 nights in Mar 2020
Response from ShanShan on 9 Mar 2020
Thank you for staying with us. Yes we are a work-in-progress in a positive way.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Shannon on 3 Mar 2020
thank you for your review we hope you will stay with again soon.

10/10 Excellent

jon, niagara falls ny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great bang for the buck. Beds were clean and staff was friendly
Stayed 1 night in Jan 2020
Response from Shannon GM on 1 Feb 2020
Jon, Thank you for your review we appreciate your feedback and our pleased to know you enjoyed your stay with us

2/10 Terrible

Frusterated

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee maker in room. Manager came and pounded on the door twice before 9am.
Stayed 1 night in Jan 2020
Response from Shannon on 22 Jan 2020
I am sorry we had to ask you to leave. you have made numerous posts on several sites. I understand you were upset but the hotel has rules one being you must not bring 4 or 5 people in a single room, 2 no drugs are permitted on the property. I am truly sorry if this was a problem for you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from shannon on 22 Jan 2020
Once again I am sorry we asked you to leave for not following standard hotel policies.

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service, room comfort
Check in process... Got a call that no one was going be in the office and if I could check in early. I dropped what u was going to go check in. Room smelled like cigarettes. Cheap room guess you get what you pay for.
Stayed 1 night in Dec 2019
Response from Shannon on 3 Jan 2020
I am sorry your room smelled of cigarettes, I would have been more than happy to change your room. I gave you a call after 9pm as we are not open 24 hours, I offered you my cell number and told you I would come at your convenience. Again sorry your room smelled of smoke I would have been more than happy to move you.

8/10 Good

Angel

Stayed 1 night in Nov 2019

6/10 Okay

michael

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
very outdated and all around old furnishings
Stayed 2 nights in Nov 2019
Response from Carolyn Averitt General Manager on 20 Nov 2019
Thank you for your feedback. All our guest are very important to us. your feedback helps us, in what we need to do to make our property better. We are in the middle of upgrading the Hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I paid for room and continental breakfast but when I checked in the two ladies at the reception told me they stopped serving breakfast last week. The ladies were very nice and welcoming so I did not want to argue, since it was obviously not their decision, but the owner's. The toilet in my room began backflowing, not very nice. On the other hand, the rate was cheap, and I just needed a place to sleep for the night, and I did.
Stayed 1 night in Nov 2019
Response from Carolyn Averitt General Manager on 20 Nov 2019
Thank you for your feedback. I apologize you had a bad experience. I want to thank you for letting us know about the toilet. the issue has been fixed.

8/10 Good

Roger

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from Carolyn Averitt General Manager on 15 Nov 2019
Thank you for your review.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
You get what you paid for, wasn’t expecting much but me and my wife slept so comfortable and water was nice and hot, only complaint was that I couldn’t find the remote but I was only there to sleep. I would stay again in the future.
Stayed 1 night in Oct 2019
Response from Carolyn Averitt General Manager on 6 Nov 2019
Thank you for your Great review. We are looking forward to your return stay with us.

2/10 Terrible

Chris, Madison, WI

Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at the hotel about 6:00 pm the lobby was locked and there was a note saying be back soon. When we checked in the room was dirty. There was hair in the bed. The bed itself was so uncomfortable I didn't sleep at all. The bathroom was dingy. Throughout the night people were yelling outside the door. Not a good experience at all.
Stayed 1 night in Oct 2019
Response from Carolyn Averitt General Manager on 6 Nov 2019
Thank you for your review. We appreciate all our guest feedback. This helps us in continuing to improve on our property. We want you to feel comfortable while you are staying with us.

6/10 Okay

Roomster, Riverside

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was a low rate motel so I knew it wasn't a 4 star but it was way more ghetto than I thought. It had roaches and I wasn't even given a fresh clean towel or soap in the room. I had to ask there desk clerk for it as they did not have it provided up front. The bed sheets were not cleaned even and I had to ask them to please replace. Overall, I am very dissatisfied with the grounds, housekeeping and overall cleanliness. The staff were nice though
Stayed 3 nights in Oct 2019
Response from Carolyn Averitt General Manager on 19 Oct 2019
Thank you for your feedback. I apologize for your bad Experience. We are in the middle of upgrading the hotel and the housekeepers are new. I have taken care of the issue of no service while you were staying with us. There is no excuse for not having what you need in your room.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst hotels I have stayed at in years! Between trash in the room, no toliet paper, TV inoperable, potholes in parking lot and breakfast that was a complete waste of time plus it did not start until 8:30 AM.
Stayed 1 night in Oct 2019
Response from Carolyn Averitt General Manager on 14 Oct 2019
Thank you for your feedback. We value all our guest. I apologize for your inconvience. unfortunately I have been short handed. my guest likes having the later breakfast, and i am constantly filling in the holes in the parking lot, but the big trucks keep breaking it back down.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Carolyn Averitt General Manager on 14 Oct 2019
Thank ou for your review.

2/10 Terrible

Dave, Sahuarita, AZ

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting place we have ever stayed. >Lousy door lock. Only a dead bolt and had to shove on the door to get it open. No night security latch. >No ice machine. Had to buy a bag of ice from the store down the street. >Poorly maintained parking lot. Huge pothole in center. Car up on blocks behind strip mall but in motel area. >Almost abandoned strip mall in front. >No access to pool except through lobby and lobby locked many times during the day and nobody there. >No door on bathroom. >Dirty threadbare carpet. >Stained couch. >No remote for TV. Maintenance brought one. >No coffee maker. Ditto above. >No chairs at kitchen table. >Stove was not plugged in. Had to crawl under sink to plug in. >Nobody in office at check out so could not try the breakfast. >Telephone would only work from one jack near couch. >Paint residue in sink from painter. >Entire area was littered with cigarette butts and dog poop. >Smokers outside made lots of stink.
Stayed 3 nights in Sep 2019
Response from Carolyn Averitt General Manager on 14 Oct 2019
Thank you for your review. We value all our guest concerns.

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Sep 2019
Response from Carolyn Averitt General Manager on 26 Sept 2019
Thank you for your great review. We appreciate all our guest. Come back and visit again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
While this is an older property, it is neat, clean, and well maintained. I felt very safe here. The staff was wonderful. When we asked about a place for dinner, she said there were several within walking distance; what did we like. After a short discussion, she suggested a Korean Restaurant. Great food. We would definitely stay here again.
Stayed 1 night in Sep 2019
Response from Carolyn Averitt General Manager on 26 Sept 2019
Thank you for your great review. We value all our guest. We are looking forward to your next visit.

6/10 Okay

Daniel, Alamogordo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The price was cheap but people are living in this hotel. There was a car in the parking lot bricks with no wheels.
Stayed 1 night in Sep 2019
Response from Carolyn Averitt General Manager on 24 Sept 2019
Thank you for your review. We value all our guest concerns. Our property does have 1 bedroom suites available to rent daily or weekly. We are just a 1/4 mile from the military base and have several families staying until they get their housing on base. the car is in the space of the building across from the hotel. it is very difficult to have remove since it is sitting on private property. We are trying our best to have it removed.

10/10 Excellent

Jodi, Benson Az

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge the people were nice I enjoyed the view the breakfast was alright no bacon and sauce but good enough to fill you up very nice
Stayed 1 night in Sep 2019
Response from Carolyn Averitt General Manager on 24 Sept 2019
Thank you for your great review. We look forward to you your stay with us.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the parking space was not a t good Conditions
Stayed 2 nights in Sep 2019
Response from Carolyn Averitt General Manager on 24 Sept 2019
thank you for your review. We value all our guest concerns. We are in the process of fixing the parking lot.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. You had to ask for anything if it was needed to be done including replenishing towels.There were permanent renters who were noisy and loud. there were no signs around except for check in time. No one knew when the office was open including the time for the "free" breakfast. We went for the breakfast at 8 am and the door to the office was locked. We had to ask when we could eat or have coffee.
Stayed 3 nights in Aug 2019
Response from Carolyn Averitt General Manager on 5 Sept 2019
Thank you for your feed back. I apologize for your inconvenience, our office opens at 8:30am, and breakfast is from 8:30am to 10:30am I have spoken with my Employee in regards to this issue.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Room was kinda rundown but looked freshly painted.. No Kleenex, no ice bucket or access to an ice machine. The soaps must have been old, they crumbled when opened.Breakfast was included but they reranaout of almost everything. Manager was apologetic.
Stayed 1 night in Aug 2019
Response from Carolyn Averitt General Manager on 5 Sept 2019
Thank you for your feedback, We value all our guest concerns. our Ice machine is in the breakfast room. I still apologize for being out of breakfast and kleenex. I had been gone traveling and did go shopping that day. I hope you will try and come back to see us again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the AC was awesome hdjjrjnfjsjdjfjfjdjskdkfdkdkfkfj
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotels I have ever stayed at by far so bad ...
Stayed 1 night in Aug 2019
Response from Carolyn Averitt General Manager on 24 Aug 2019
We Apologize for you experience, We strive to make all our guest feel at home here at the Desert Inn.

8/10 Good

Tonya P

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Carolyn Averitt General Manager on 24 Aug 2019
Thank you for your review we appreciate all our guest.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Too many cops around to feel safe. AND shower water temperature couldn't be controlled. AND I had to go to the office at 7am to get more toilet paper.
Stayed 4 nights in Jul 2019
Response from Carolyn Averitt General Manager on 24 Aug 2019
Thank you for your review, we appreciate all our guest and want you to feel safe. that is why whenever, there is a problem we have the police here to get it resolved right away. so you can feel safe while staying with us.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location comfortable room exterior needs painting but they are working on that
Stayed 6 nights in Jul 2019
Response from Carolyn Averitt General Manager on 10 Jul 2019
Thank you for your great review. all reviews are very important to us. We hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Bugs in Bed So Disappointed and Still No Refund Ater Over A Damn Week!!!!! I Know They Are Renovating But,Come On Now
Stayed 2 nights in Jun 2019
Response from Carolyn Averitt General Manager. on 4 Jul 2019
thank you for your review. your refund was put on your mothers credit card, since she was the one who paid the bill. I spoke with her on the phone. I closed down my hotel and had it treated, and cleaned everything from top to bottom. I also had the Health department come and inspect the rooms. there were no signs of bugs.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Carolyn Averitt General Manager on 9 Jul 2019
Thank you for your review. We appreciate all our guest and value your opinion

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't expect the Ritz considering the budget price but this was the worst place I've stayed in my entire life. First though, let me say the young lady who checked me in was pleasant so I have nothing negative to say about her, but the room...There was one deadbolt to hold the door closed, all other mechanisms were either missing or non-functional/broken. They use keys for entry. When I put water in the coffee maker it came pouring out of the bottom. The toilet didn't flush properly. Thankfully there was a plunger but this tells me they know there's a problem and haven't fixed it. This apparently isn't something that only my room has an issue with because another person who was checking out on the same morning as me [and who also said "never again"] said the toilet in her room didn't flush right either. I was able to drown out the sound of the loud music someone was playing with the noise of the room's ventilation system in order to get to sleep. The property description says there is someone in the office at 8am but it's actually 8:30 and nobody showed up until about 8:40. I had a 9am appointment so I had no time to grab anything from their breakfast area so I can't provide an opinion on their options. Bottom line is if you want a safe and peaceful night's sleep in a room where everything works as it should, spend a few more dollars and stay elsewhere.
Stayed 1 night in Jun 2019
Response from Carolyn Averitt General Manager on 5 Jun 2019
Thank you for your feedback. We value all our guest concerns. We are in the middle of upgrading our rooms, With you letting us know what the issues are in the rooms, we can fix the issues.

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019
Response from Carolyn Averitt General Manager on 27 May 2019
Thank you for your feedback. We value all our guest reviews.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is very old and in disrepair. The bottom rooms are being redone for guests but upper level are rented out as apartments. Electronic keys are not active you use a regular key for a deadbolt. Apartment guests are very loud and disrespectful they double park forcing overnight guests to park further down. Breakfast is scant waffles and toast with pigs sweet rolls coffee no juice or cereal etc outside is cluttered with debris and dirty
Stayed 2 nights in May 2019
Response from Carolyn Averitt General Manager on 22 May 2019
Thank you for your feedback. We value all our guest opinions. We are in the middle of upgrading the hotel, and property.

8/10 Good

Edwin

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2019
Response from Carolyn Averitt General Manager on 21 May 2019
Thank your for your review. We appreciate all our guests, and hope you will return again soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Jocelyne the Manager was very pleasant to deal with, we accidentally booked the day prior to our arrival and I received a phone call, I apologized and she said no problem, that she would have a room for us the next day when we arrived and allowed us to check in early. Property in general was good based on the price, room door would only look with dead bolt, main latch was not latching, door could also be sealed better with weather stripping to keep noise and insects out. Room was clean, could use a new carpet. The parking area could be kept a lot cleaner as the a is the first thing you see upon arrival.
Stayed 1 night in May 2019
Response from Carolyn Averitt General Manager on 15 May 2019
Thank you for your review. We value all our guest opinions this helps us in improving our property. We are still working on the Hotel and will address the door problem.

8/10 Good

J.Dale, Home Sweet Home

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Pulled out breakfast even when checking out close to check out time. Room was clean, basic supplies and amenities needed were there. Great mini fridge and microwave. Very efficient A/C window unit. Quiet and Peaceful, even on a Friday night. Great parking space, didn't have to hunt to find spaces near our room. Front desk was not reachable by in-room phone, saw a couple roaches in a drawer, but know that they are common in the southern states.
Stayed 1 night in May 2019
Response from Carolyn Averitt General Manager on 15 May 2019
Thank you for your positive feedback. we have addressed the issues you listed above.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019
Response from Carolyn Averitt General Manager on 9 May 2019
Thank you, for your positive feedback. We Appreciate all our guest and value your opinions.

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Carolyn Averitt General Manager on 12 Apr 2019
Thank you for your great review. we value all our guest feedback and hope you come back to visit us soon

8/10 Good

Gail E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Carolyn Averitt General Manager on 8 Apr 2019
Thank you for your positive review. I am so pleased you enjoyed your stay with us. We strive to make all our guest fell welcomed and at home. We are looking forward to your return stay with us again in the future.

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great "no frills" hotel, very welcoming
For a "no frills" hotel, this is a great option. Carolyn made us feel welcome right away. The room was clean and comfortable, breakfast was basic but good with better hours than most (8:30-10:30am), and the pool looked inviting (too cold for us to swim this trip). We will definitely be staying again next time we are in Sierra Vista.
Stayed 5 nights in Mar 2019
Response from Carolyn Averitt General Manager on 7 Apr 2019
Thank you for your positive review. We are looking forward to your return, hopefully the pool will be warmer by the time your return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel. Wonderful friendly and capable manager. Very helpful and kind.
Stayed 1 night in Mar 2019
Response from Carolyn Averitt General Manager on 29 Mar 2019
Thank you so much for your positive feedback, and review. Please come back and visit us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There isnt anything I can think about. Everyth8ng was.fjne.
Stayed 1 night in Mar 2019
Response from Carolyn Averitt General Manager on 29 Mar 2019
Thank you for your positive review. We value all guests feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2019
Response from Carolyn Averitt General Manager on 7 Apr 2019
Thank you for your review. We value all our guest and hope you will return soon