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It’s a good hotel for one night. My only big problem is that it’s advertised as pet friendly but won’t take cats. Either cats are not considered pets or it should be dog friendly only. Trying to find a cat friendly hotel at 10 pm
Dear Candi,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
Dear Sarah,We are deeply sorry to hear about your disappointing experience with us. The issues you mentioned regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. Your feedback will be shared with our team to make the necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Management Team
Dear Mary,Thank you for allowing us to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon! Best regards,Management Team
Dear Pamela,Thank you for your review. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
Dear Anett,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
8/10 Good
Essie
Travelled with family
10 Apr 2024
It was ok just internet didn’t work properly
Essie
Stayed 1 night in Apr 2024
Response from M on 12 Apr 2024
Dear Essie,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
Dear Kadijah,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
We arrived late and they helped us get in and get settled
Rodney
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Rodney,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
10/10 Excellent
Ethan
6 Mar 2024
Ethan
Stayed 2 nights in Mar 2024
Response from M on 29 Mar 2024
Dear Ethan,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
2/10 Terrible
Melanie
Travelled with family
23 Jan 2024
Disliked: Staff & service
Not one I would recommend.
We ended up not staying here because they wanted a $150 deposit on the room once we got there. I understand that sometimes hotels do that but this is a hotel room for those of us on a budget. I 100% do not recommend this hotel. The lady at the front desk was rude as well.
Melanie
Stayed 1 night in Jan 2024
Response from M on 2 Feb 2024
Dear Melanie,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. Everyone deeply regrets the inconvenience you faced, and we can only assure you that all necessary course corrections will be made at the earliest. This is not the kind of hospitality standard we have set for ourselves, and in our quest to improve our quality services, we are indeed taking gradual steps in upgrading our property and enhancing our hotel room services. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team
The wasn't hot water just warm. The bath tub was very slow to drain.
Elizabeth
Stayed 1 night in Jan 2024
Response from M on 2 Feb 2024
Dear Elizabeth,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
Dear Joey,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Good
Whitley
Travelled with partner
21 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
There was an additional $150 deposits upon check in that wasn’t known before hand and the clerk acted as if he’d rather be anywhere but there. The room looked nice though and clean besides the microwave having burns inside of it. The shower had very low pressure and no hot water the room also didn’t provide any little soaps
Whitley
Stayed 1 night in Jan 2024
Response from M on 2 Feb 2024
Dear Whitley,Thank you for sharing your feedback. We apologize for any inconvenience caused by the unexpected deposit. We're addressing the clerk's attitude and appreciate your acknowledgment of the room's cleanliness. Our team is working to improve the microwave issue, and we're investigating the water pressure and hot water concerns. Your comments are valuable, and we hope to provide a better experience in the future.Best Regards,Management Team
The room was disgusting the bed cover had black ash stains and food debris all over it hole in the bathroom door hole ls in the bed sheets someones sock on the floor when entering there were roaches someones kids food in the fridge coffee pot had no pot to it booking stated service animals were exempt from fees upon check in they told me it didnt matter service animal or not i had to pay pet fees to check in or i wouldnt get a room or a refund they have a sign upfront stating if you dont like your stay you can leave with no refund we were forced to stay 3 nights instead of leaving upon check in due to a no refund option
Verified traveller
Stayed 3 nights in Jan 2024
Response from M on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
6/10 Okay
mark
Travelled with partner
7 Jan 2024
Owners r hard working trying to develop property
mark
Stayed 2 nights in Dec 2023
Response from M on 12 Jan 2024
Dear Mark,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team
I do believe I need a refund. Because the lady at the front was the only person. That Was really nice, and that's all I can say about that because.
I was so scared and didn't feel safe in So I was wondering if I could get a refund and say somewhere safer. Thank you
Christy
Stayed 1 night in Dec 2023
Response from M on 12 Jan 2024
Dear Christy,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
Dear Edward,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team
4/10 Poor
Richard
Travelled with partner
30 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Door didnt close tightly, let cold air in, had bugs in room, little red bugs on sink and bath tub
Richard
Stayed 1 night in Dec 2023
Response from M on 12 Jan 2024
Dear Richard,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
The staff was nice. However, the rooms are in bad shape, no blanket, bedspreadxas thin as sheet, heater didnt work properly, tv didnt work properly. Continental breaffastwcocoffe,vokley
Rebecca
Stayed 1 night in Dec 2023
Response from M on 12 Jan 2024
Dear Rebecca,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
8/10 Good
Dameion
Business traveller, Travelled with group
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
Rooms need better outlets to charge up their phones
Dameion
Stayed 2 nights in Nov 2023
Response from M on 8 Dec 2023
Dear Dameion,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team
6/10 Okay
steven
Travelled with family
12 Nov 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Available breakfast only included coffee, fruit loops and juice. Smokefree room had bathroom where smoke smell seemed to come in the vent.
steven
Stayed 1 night in Nov 2023
Response from M on 18 Nov 2023
Dear Steven,Thank you for bringing your concerns to our attention. We sincerely apologize for the limited breakfast options and the unpleasant odor in your smoke-free room. We value your feedback and will take immediate action to address these issues. We strive to provide our guests with a comfortable and enjoyable experience, and we regret that we fell short of your expectations.Sincerely,Management Team
2/10 Terrible
Anthony
27 Oct 2023
Anthony
Stayed 1 night in Oct 2023
Response from M on 18 Nov 2023
Dear Anthony,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
6/10 Okay
Andrea Marisa
17 Oct 2023
Liked: Staff & service
Andrea Marisa
Stayed 1 night in Oct 2023
Response from M on 27 Oct 2023
Dear Andrea Marisa,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
10/10 Excellent
Jasmine
7 Oct 2023
Liked: Cleanliness
Jasmine
Stayed 1 night in Oct 2023
Response from M on 13 Oct 2023
Dear Jasmine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
The staff were friendly. The room was clean. There were no hoodies hanging around, and I didn’t hear any gunshots or anything. It was perfect!
Keiwana
Stayed 1 night in Jul 2023
Response from M on 14 Oct 2023
Dear Keiwana,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team
I didn't like that when I ran out of toilet paper I wasn't able to get any from the front desk bc the manager wasn't in to provide it to me as a guest. I thought that was really strange.
Kammeshia
Stayed 1 night in Sep 2023
Response from M on 30 Sept 2023
Dear Kammeshia,We apologize for the inconvenience caused by our lack of toilet paper at the front desk. We understand that this is a necessity, and we should have had a system in place to provide it to guests even when the manager is not available. We have taken steps to address this issue, and we will now have toilet paper available at the front desk at all times. Thank you for your feedback. We appreciate your help in making our hotel a better place for all of our guests.Best Regards,Management Team
Dear Damien,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team
Dear Vanessa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
Dear Amanda,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
Dear Amanda,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
10/10 Excellent
Carl
1 Sept 2023
Liked: Staff & service
Disliked: Amenities
It is what i paid for! So my expectations were met and the Associate who help me, exceeded my expectations. She was courteous, friendly and forthcoming. She made my stay more pleasant then it would have been.
Carl
Stayed 1 night in Aug 2023
Response from M on 14 Sept 2023
Dear Carl,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
staff were very friendly, room smelled and looked exceptionally clean. visit there was great.
Terry
Stayed 2 nights in Aug 2023
Response from M on 14 Sept 2023
Dear Terry,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
6/10 Okay
Marie
26 Jul 2023
Liked: Staff & service
Roaches in bathroom...
A/C worked well..
Mattress was very thin and hard.
Marie
Stayed 1 night in Jul 2023
Response from M on 14 Sept 2023
Dear Marie,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.Sincerely,Management Team
Dear Patricia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
8/10 Good
Lakeisha
Travelled with family
23 Jul 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Liked:price
Didn't like: old, outdated, small pool, dead ug on wall
Lakeisha
Stayed 2 nights in Jul 2023
Response from M on 14 Sept 2023
Dear Lakeisha,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team
loud nasty crackheads every whe.. front desk lady invited two families to come swim in a lil pool.. front desk never cleaned room stayed two days..took towels and never returned.. phones didnt work awful stay
Angela
Stayed 2 nights in Jul 2023
Response from M on 14 Sept 2023
Dear Angela,We were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.Sincerely,Management Team
We were staying due to being displaced over a natural disaster and we couldnt go without ac because we have a 6yr old and a 5month old. When we got there they didnt have the room we reserved so we had to take a small single bed room which was horrible. They still charged us for the bigger room we booked instead of adjusting our price. We couldnt even get clean towels or trash bags i had to go buy cleaning products of my own. The last night we were there the ac wasnt working and they didnt even bother to come look at it or even give us a fan. The whole point if us renting a room was so we wouldnt have our babies in the heat but yet they still were and we were out 244 dollars
My stay was decent for the price. The bed was comfortable. The tv had fewer channels I remember from a weekend stay last fall. The water temp for shower was less than desired. Overall it was a fair value for the payment. This property is very close to the airport. I suspect the shower head could be removed and cleaned of sediment to improve pressure.
Stuart
Stayed 3 nights in May 2023
Response from Pete on 30 May 2023
Thank you for your recent stay at the Super 8 by Wyndham Shreveport. We strive for satisfaction and guest services. Although we are improving are day to day operations and preventative maintenance issues in each room. We appreciate your honest review at our hotel.