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Reviews of PRIMUS Hotel Shanghai Hongqiao

4.5 out of 5
PRIMUS Hotel Shanghai Hongqiao
No. 100, Lane 1588, ZhuGuang Road, Xujing Town, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 70 reviews" "
Rating 8 - Good. 20 out of 70 reviews" "
Rating 6 - Okay. 3 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 3 out of 70 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

ROLANDO

Business traveller
Disliked: Staff & service
I stayed at the hotel for 5 days, to begin with, I asked for a non-smoking room and I had to be transferred on day two to another one because the people above me were smoking and the smoke came into my room. The entire staff speaks very poor English and it is truly hard to communicate with them. Although I encountered the above issues, the quality of the food was excellent, and the chef's staff was truly cordial and knowledgable.
Stayed 5 nights in Sep 2023

10/10 Excellent

YAMIL, PTO ORDAZ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to train station
Stayed 7 nights in Aug 2023

10/10 Excellent

Sam

Liked: Cleanliness, property conditions & facilities
Overall great Hotel to stay. Staff wasn’t very nice other then that it was good
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

SWEE TIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Hiran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel to get to the exhibition
highly recommended place for exhibitions
Stayed 4 nights in Dec 2019
Response from Quality Specialist on 17 Dec 2019
Dear valued guest, Thank you for taking the time share your positive experience. we certainly look forward to welcoming you back for another wonderful stay. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

FRANK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent location if attending a convention at the international convention center. Food options at the hotel are excellent (although a little pricey).
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location,Good Amenities,Co-operative Staff value for Money !
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from 宾客体验 on 19 Jun 2019
尊敬的宾客，十分感谢您选择入住上海虹桥绿地铂瑞酒店并与我们分享您的宝贵意见。 非常期待您的再次光临并祝您生活愉快！致以诚挚的问候！宾客体验

8/10 Good

jacobus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Congress hotel
Nearby NC
Stayed 1 night in Jun 2019
Response from Alice Feng on 13 Jun 2019
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards Guest Experience

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay luxurious and comfortable with friendly staff. Would definitely stay again
Stayed 2 nights in Apr 2019
Response from Alice Feng on 15 May 2019
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards Guest Experience

10/10 Excellent

Thongyoot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Alice Feng on 17 Mar 2019
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Alice Feng on 17 Dec 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is nearest to the hong qiao airport and train station. It is an ideal hotel for any transit passenger.
Stayed 3 nights in Dec 2018
Response from Alice Feng on 14 Dec 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Amazing
Stayed 1 night in Nov 2018
Response from Alice Feng on 3 Dec 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Alice Feng on 3 Dec 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

10/10 Excellent

Verified traveller

Great location, nice hotel
Stayed 1 night in Nov 2018
Response from Alice Feng on 22 Nov 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Alice Feng on 19 Nov 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

Thi Tieu Linh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The wether was very good. It was so cold and comfortable but the local area so far from center. It very difficult to take a taxi. Staff could not speak English, just somebody can speak English
Stayed 4 nights in Sep 2018
Response from Alice Feng on 8 Oct 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

R, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Lobby is very nice. Italian restaurant has good set dinner and excellent paired wine at reasonable price
Stayed 1 night in Sep 2018
Response from Alice Feng on 8 Oct 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

Agha, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for expo exhibiting or visiting clients
Stayed 7 nights in Aug 2018
Response from Alice Feng on 5 Sept 2018
Dear Agha, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

8/10 Good

zhefei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Everything about the hotel is perfect except the location. The staffs are friendly. The room is huge and very clean. The price is much cheaper than average hotel in city center. I stay in this hotel as it is near the National Convention & Exhibition center. The price is reasonable because the National Convention & Exhibition center is far from city. So basically it is in the middle of nowhere. You cannot find any restaurant or shopping mall or supermarket nearby. And the distance to exhibition center is not as near as it seems. You have to walk under the sun for 15 minuets. Maybe I rather stay a bit far and took a cab everyday.
Stayed 6 nights in Jun 2018
Response from Alice Feng on 12 Jun 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

10/10 Excellent

Faranak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice & helpfull staf
Response from Alice Feng on 11 May 2018
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience

6/10 Okay

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Barely Speak English
I stayed in this hotel 4 days . It has beautiful facilities and excelent room . Breakfast also very good . But I want to leave this msg to the German staff who rules the hotel: People at Reception , Concierge and Bellboys ; they barely speak english ; and the personal who really does ; have a heavy chinesse accent , this means that our way to communicate and try to have a pleasant stay was maddening . It feels terrible ; such an impotence not to understand, read or try to be understood in this class of hotel who is supposed to be very good. I strongly suggest the people who wants to go to Convention Center in Shanghai think twice in choosing this hotel . Please give urgent english lessons and soft their Chinese accent!! It’s a Must !!!
Response from Alice Feng on 17 Apr 2018
Dear guest, thank you very much for choosing to stay at Primus Shanghai Hongqiao and sharing your valued feedback with us. I am sorry that you experience didn't meet your expectation, please be assured that your comments will be discussed with our team for the further improvement. I would like to thank you again for your feedback and it is our hope to have the opportunity welcoming you back and allowing us to provide you the better experience in the future! Kind regards, Alice Feng Director of Guest Experience

4/10 Poor

Leo, San Francisco, US

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
cigarette smoke smell in room
There was heavy cigarette smoke smell in the room, although the hotel claims no smoke for all rooms. The room was hot, and its air conditioner wasn’t working properly for whatever reason.
Stayed 1 night in Mar 2018
Response from Alice Feng on 1 Apr 2018
Dear guest, thank you very much for choosing to stay at Primus Shanghai Hongqiao and sharing your valued feedback with us. I am sorry that you experience didn't meet your expectation, please be assured that your comments will be discussed with our team for the further improvement. I would like to thank you again for your feedback and it is our hope to have the opportunity welcoming you back and allowing us to provide you the better experience in the future! Kind regards, Alice Feng Director of Guest Experience

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No more.....
The air conditioning was set to 26 degrees, no matter what does your control device says in your room....you just can't change it. It was sert centrally. It made me and my wife so uncomfortable to sleep in such a high temperature. Complained to the front desk but was told nothing they can do but offering us a FAN in stead...what a joke. From the moment you stepped off the MTR train, then you would be required at least 20 mins of walk until you can get to the hotel. Also, the pool wasn't really ready yet and it is not mentioned on the website when I was making my booking
Response from Alice Feng on 1 Apr 2018
Dear guest, thank you very much for choosing to stay at Primus Shanghai Hongqiao and sharing your valued feedback with us. I am sorry that you experience didn't meet your expectation, please be assured that your comments will be discussed with our team for the further improvement. I would like to thank you again for your feedback and it is our hope to have the opportunity welcoming you back and allowing us to provide you the better experience in the future! Kind regards, Alice Feng Director of Guest Experience

8/10 Good

LINA

Liked: Cleanliness, staff & service, property conditions & facilities
Good condition
Stayed 2 nights in Aug 2023

10/10 Excellent

yu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

yuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
铂瑞
多次入住 地理位置和酒店设施还可以
Stayed 1 night in Jun 2020

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
klasse Hotel für den besuch des messezentrums, Service sehr gut
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適滿意的住宿體驗
鉑瑞酒店有著豪華旅館的風格 , 實際入住的體驗也是很好的 , 乾淨的整理 , 舒適的布置 , 精緻的用品 , 沒有太多可以挑剔的!!
Stayed 3 nights in Jan 2020

10/10 Excellent

YOULWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
크고 편안한 호텔
홍차오 공항 근처에있고, 상하이 홍차오 전시장 바로 아래있습니다. 비수기여서 그런지 사람이 별로 없어서 한적하게 이용했습니다. 상해의 약간 외곽에 위치하다보니 가격이 저렴하나 저렴한 가격대에 비해 퀄리티가 아주 좋습니다. 클럽룸으로 예약했기때문에 라운지도 무료로 잘 이용했고, 레이트 체크아웃도 아주 좋았습니다. 그 근처에 먹을만한 식당이나 이용할만한곳이 없기때문에 택시타고 20분정도거리에 한인타운이 있으니 거기서 먹을것을 좀 사가셔도 좋을듯합니다. 호캉스로는 제격인 호텔입니다.
Stayed 1 night in Jan 2020
Response from Mary on 13 Jan 2020
Dear guest, Thank you for taking the time share your positive experience. we certainly look forward to welcoming you back for another wonderful stay. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
鄰近虹橋車站不錯的酒店
大廳看起來挺豪華的! 房間有浴缸可泡澡舒緩一天的疲勞! 整體說起來住的蠻舒適的!
Stayed 1 night in Dec 2019

10/10 Excellent

Harry Chi Yao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Hüseyin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Hung Wei

Stayed 1 night in Nov 2019

10/10 Excellent

KueiYuan, Taichung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務出行
這次入住是為了去上海國家會展中心參加國際五金展覽，展場毗鄰飯店，是除了洲際飯店外的相較出行便利的住居。 飯店整體設施質量甚佳，而本次入住行政樓層房，尚可免費使用行政酒廊與健身房，其中行政酒廊餐點供應質量尚稱精緻，雖種類較少但份量足夠，彌補了飯店周遭餐飲機能的不足。
Stayed 1 night in Oct 2019

10/10 Excellent

KueiYuan, Taichung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務差旅
本次出遊係赴上海國家會展中心參加國際五金展覽，飯店甚近展場，是便利住居。飯店設施質量可以，另由於本次入住為行政房型，可免費使用行政酒廊與健身房，行政酒廊餐點供應質量不錯，種類少但份量足夠，彌補了飯店周遭餐飲機能不足之缺點（但是以後應該會慢慢改善，這次入住期間發現周遭店面均屬餐飲類店面裝修中）。
Stayed 1 night in Oct 2019

10/10 Excellent

jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
菸味很重
每次出差我都住這間，但這次住的房間菸味非常重
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Apr 2019
Response from 宾客体验 on 30 Jun 2019
尊敬的宾客，十分感谢您选择入住上海虹桥绿地铂瑞酒店并与我们分享您的宝贵意见。 非常期待您的再次光临并祝您生活愉快！致以诚挚的问候！宾客体验

10/10 Excellent

LIjuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from 宾客体验 on 28 Jun 2019
尊敬的宾客，十分感谢您选择入住上海虹桥绿地铂瑞酒店并与我们分享您的宝贵意见。 非常期待您的再次光临并祝您生活愉快！致以诚挚的问候！宾客体验

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from 宾客体验 on 19 Jun 2019
尊敬的宾客，十分感谢您选择入住上海虹桥绿地铂瑞酒店并与我们分享您的宝贵意见。 非常期待您的再次光临并祝您生活愉快！致以诚挚的问候！宾客体验

8/10 Good

JIN KANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
새로 생긴 호텔이라 깨끗하고 내부 시설도 예쁘고 좋습니다. 다만, 와이파이가 원활하지 않습니다.
Stayed 1 night in Apr 2019
Response from Alice Feng on 22 May 2019
Dear guest, thank you very much for choosing to stay at Primus Hotel Shanghai Hongqiao, we are very much looking forward to welcoming you back soon, on your next trip to Shanghai. Kind regards, Alice Feng Director of Guest Experience