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Reviews of Hyatt House Shanghai Hongqiao CBD

3.5 out of 5
Hyatt House Shanghai Hongqiao CBD
9 Shenhong Road, Hongqiao CBD, Shanghai, Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 124 reviews" "
Rating 8 - Good. 40 out of 124 reviews" "
Rating 6 - Okay. 8 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 3 out of 124 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

SUKJIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low service level than money paid.
Location is next to airport. But there are no shuttle service not loke others.. Also there are fungus around shower booth. Not very friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Staff is very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Meng Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk bilingual, very helpful staff, housekeeping was excellent
Stayed 8 nights in Jan 2024

10/10 Excellent

Mahir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always good to be back here. Very convenient staff is friendly and helpful close by to the NECC and restaurants.
Stayed 5 nights in Oct 2023

10/10 Excellent

kim

Liked: Staff & service, property conditions & facilities
Everything was great experience
Stayed 5 nights in Jun 2023

8/10 Good

KOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10 not bad
Room is very big and clean. walking distance to a mall with many eateries. the staffs of hotel are helpful and polite. Breakfast is perfect. The only con is the room turned blackout suddenly for two times during my stay, the explaination is blackedout if sensor detect motionless of guest in the room. Quite speechless to hear this.
Stayed 3 nights in Jun 2023

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel, very comfortable large room
Three night business trip, Hyatt was fabulous Hotel Friendly staff, quick check in, very spacious King Suite, super quiet, clean and comfortable room The location is okay, although it is indeed a long walk 10-15mins from Hongqiao Railway station / Line 2 Metro). The nearby shopping area HUB has many good restaurants to cover all tastes. I will certainly stay here again, highly recommended
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location, near Hongqiao airport, convenient.
Stayed 2 nights in Nov 2019

8/10 Good

Siu Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is clean and quiet
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very spacious
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and stuff are very helpful!
Stayed here for a business trip. The people in the front desk were very helpful with my trip and organising taxis for me around the city! Highly recommend if you’re in Shanghai on a business or just traveling. Super save area as well!
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location is good and the room is nice and clean.
Stayed 2 nights in Aug 2019

8/10 Good

Kin Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location new hotel
location is great. just take 5 mins shuttle bus to the airport and train station. Room is new and clean. Air conditioner is great. WiFi signal is excellent.
Stayed 1 night in Aug 2019

10/10 Excellent

HYC, Salem, New Hampshire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Clean room and bathroom. Nice kitchen and sitting area. Friendly staff and good service. We needed an extra blanket and it was delivered very quickly. Great location near the Hongqiao railway station (about 10 mins walk). Buffet breakfast was very good. Highly recommended.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel. Home from home. Staff were super helpful and kind. Breakfast was great - huge variety of foods. Would definitely stay again. Room was very spacious and comfortable.
Stayed 4 nights in Jun 2019

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the stay in Hyatt! Room is very clean and quiet. The shower room equipment is updated so it’s good and comfortable.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The suite is good for 3 people. But it would be better if the room is bigger.
Stayed 3 nights in May 2019

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Carmen Ka Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
The hotel is clean and nice. Next to a shopping mall The Hub which you can find lots of restaurants there. Very near to the airport and train station.
Stayed 3 nights in Mar 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location near shopping and restaurants.
Stayed 1 night in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Super clean, so close to Hongqiao Train Station 5 minute walk. Breakfast many selections delicious and included. Bartender in bar area (lights too bright, lower them please!) spoke no english not so good. Good internet. Otherwise check in, check out smooth and efficient. Highly recommend for business.
Stayed 1 night in Feb 2019

4/10 Poor

Ammar

Liked: Cleanliness
Good hotel but horrible service staff
I stayed here for a few nights. The hotel was great and location although far from city but was close to the main railway station. But they have not returned my security deposit and it has been over 3 weeks. I had a good stay there but this lack of professionalism has ruined my overall experience of the hotel
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the train station. Easy walk or there is a shuttle bus every hour on the hour. I did have a little trouble finding the hotel at first. There is currently construction going on during the day, but I was gone before it began in the morning. Overall good stay!
Stayed 1 night in Dec 2018

10/10 Excellent

Jason, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge island kitchen, clean and chic setting. Staffs are friend and available.
Stayed 2 nights in Oct 2018

10/10 Excellent

Charing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Mette B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice comfortable hotel.
A nice convenient hotel. Near the station and airport. Perfect for a business trip. Many staff did not speak English, but they always found someone to help me.
Stayed 2 nights in Sep 2018

8/10 Good

Cat1114, Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
Problem with unclean robes!
The property and rooms are great but I had a bad experience with using an unclean robe where I had big bites after using it.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located for foreigners
It’s 6 months old and a walk to the bulletin train and the very new Hub, a place for foreigners to feel more at home on a business trip with a wide choice of Anglo/Australian/American cuisine. English is limited but good in a few of essential staff members, breakfast had a good buffet selection. The rooms were a really good size for a business trip with a kitchenette using it as a makeshift office area in the room. Lots of USB ports for charging devices.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
1, Check-in slow, and not first come first sever. 2, Buffet dinner is the worst I ever had. 3, Shower drain was partially blocked, when finished the shower, you get 1 inch water on the floor. 4, Sink drain was also partially blocked. 5, Location is miss-leading. During the booking it says ~10 minutes by walk from airport but when I landed at T1, it takes 20 minutes by taxi because it has to go a big circle. 6, You can see many staff just standing there doing nothing. 6, Buffet breakfast, you need to pay extra if you want the noodle, crazy practice. 7, not allowed to check-out at 2 pm (many hotels can negotiate but not this one). When checked out they didn't like you to stay inside the hotel anymore. 8, The working desk got the power socket but if you are a UK traveller, you can not use it because the slot is not wide enough to let you plug in. 9 If you have heavy luggage, better not use this hotel because as soon as you come out the elevator, the long corridor is covered with soft carpet, suitcase wheels will struggle or can be easily damaged (I got one wheel broken in a similar hotel before so this time I lifted the suitcase to the room).
Stayed 1 night in Jun 2018

8/10 Good

Simone, Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is the swimming pool
If you want a property with a pool it will be ready next year! On the web site it says it has one when I asked for the location and opening times I was told “ next year” A very new very well located property. Walk to Hongqiao Teain station for the bullet train. The new Hub makes being a foreigner in China very comfortable to get a good choice of food and coffee!!!
Stayed 1 night in Jun 2018

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyatt House the place to stay in Shanghai
The hotel is near the airport, but you don't get the airport noise. The hotel and the amenities are reasonably and the dinner buffet is excellent. The room is spacious, clean with a good view. I will definitely
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
The process at the front desk was extremely slow. Hope it can be improved.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near NECC
The hotel was very clean and modern. Breakfast was excellent and it's located near a shopping mall. Very good choice if you have business in NECC. Free shuttle to NECC was also a plus!
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Stayed 1 night in May 2018

10/10 Excellent

CHUN FAI CHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Yi Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, efficient and lovely stay at Hyatt house. Super convenient as there is a large mall with many dining options nearby. Would definitely come back again!
Stayed 1 night in Jan 2024

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom o hotel, quarto e café da manhã.
Stayed 1 night in Dec 2023

8/10 Good

Shin Young

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

JORDI

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

LI-LING

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間電壓不穩跳電與環境衛生不好
房間跳電讓自己帶的NB損壞,還有許多果蠅,經反映還是無法改善與更換房間,飯店外車水馬龍交通吵雜聲又無法好好休息,是一個很不好的出差飯店選擇
Stayed 5 nights in Jun 2023

10/10 Excellent

Teruki

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is near some mall. it was easy to go to restaurants ans buy something there. it was spacious room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Shenghsi

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

Mansoo

Business traveller
Liked: Cleanliness, property conditions & facilities
Facility is good and breafast is not good.
Stayed 2 nights in Mar 2023

10/10 Excellent

SUNG YONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

SUNGKYUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2021

10/10 Excellent

Dorian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
L’hôtel est neuf et à 10mn à pied de la gare d’Hongqiao, très pratique. Le petit déjeuner est de qualité chinois/occidentale. Autour il y a des centres commerciaux et quelques restaurants/ brasserie. Hotel Très pratique pour un budget très raisonnable comparé aux prestations de l’hôtel.
Stayed 3 nights in Jun 2020

8/10 Good

M.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage in der Nähe von Hongqiao Airport/Bahnhof. Das Personal ist sehr hilfsbereit und freundlich.
Stayed 2 nights in Jan 2020