Lake House Pool View | Premium bedding, free minibar, in-room safe, individually decorated

Reviews of ELA Excellence Resort Belek - All Inclusive

5 out of 5
ELA Excellence Resort Belek - All Inclusive
Iskele Mevkii, Serik, Antalya

Reviews

9.2

Wonderful

Rating 10 - Excellent. 89 out of 127 reviews" "
Rating 8 - Good. 27 out of 127 reviews" "
Rating 6 - Okay. 5 out of 127 reviews" "
Rating 4 - Poor. 4 out of 127 reviews" "
Rating 2 - Terrible. 2 out of 127 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initial communication proved to be difficult
Stayed 5 nights in Apr 2024
Response from Ela Excellence Resort Belek on 18 Apr 2024
Dear Guest,Thank you very much for your valuable feedback.We hope to host you again.Regards,

10/10 Excellent

Bernard Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the varied meal options 24hrs a day. Staff friendly polite and very hospitable and welcome. Resolved any issues very quickly. Grounds were beautiful as was the scenary
Stayed 7 nights in Nov 2023
Response from CRM Department on 15 Nov 2023
Dear Guest,First of all, thank you very much for sharing this wonderful review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Excellent

barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2023
Response from CRM Department on 3 Nov 2023
Sevgili Misafirimiz,Değerli geri bildiriminiz için çok teşekkür ederiz. Bu güzel puanı aldığımız için ve sizleri ağırlamanın ayrıcalığına sahip olduğumuz için çok mutluyuz. Yeniden bir araya gelmek dileği ile..

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from CRM Department on 1 Nov 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to have the privilege of hosting you.Hoping to meet again..Kind Regards,Ela Excellence Resort Belek

10/10 Excellent

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 9 nights in Oct 2023
Response from CRM Department on 31 Oct 2023
Dear Guest,Thank you for your feedback. We hope to welcome you back to our hotel as soon as possible with our usual smiling face and unique service.Kind Regards,Ela Excellence Resort Belek

10/10 Excellent

Baldeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with two children. Cannot fault it. Will come again next year
Stayed 5 nights in Oct 2023
Response from CRM Department on 30 Oct 2023
Dear Guest,First of all, thank you very much for sharing this wonderful review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Excellent

Noa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Sep 2023
Response from Ela Excellence Resort Belek on 4 Oct 2023
Dear Guest,We would like to thank you for your evaluation.Hoping to welcome at our resort again.Kind RegardsEla Excellence Resort Belek.

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m giving it a 5 because everything the resort provided was amazing. Only complaint was that we did not know this is one of the top resorts for families. The kids out numbered the adults and sometimes it was overwhelming. We did not know this and I went with my partner to have a romantic getaway. It was really hard to have it be romantic. So great for families ! Bad for couples !
Response from Ela Excellence Resort Belek on 4 Oct 2023
Dear Guest,In order to make our guests' trust in our brand permanent, we are growing day by day together with our teammates and we are working hard to give you the best experience.Thank you very much for your kind feedback, your valuable comments will be shared with our management and all our colleagues.Hoping to meet again.Kind Regards,Ela Excellence Resort Belek

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort for family break
The resort surprises positively in every aspect, and they look after the small details. Would highly recommend for a family trip.
Stayed 4 nights in Sep 2023
Response from Ela Excellence Resort Belek on 26 Sept 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to receive these nice comments and to have the privilege of hosting you.Hoping to meet again..

10/10 Excellent

Darko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ! We had a wonderful stay here. Exceptional Service
Stayed 6 nights in Sep 2023
Response from Ela Excellence Resort Belek on 26 Sept 2023
Dear Guest,Thank you very much for your valuable feedback. We are very happy to receive these nice comments and to have the privilege of hosting you.Hoping to meet again..

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff food activities and facilities
Stayed 4 nights in Aug 2023
Response from Ela Excellence Resort Belek on 4 Sept 2023
Dear Guest,Thank you very much for your valuable feedback.Hoping to welcome you again.Kind regards,

10/10 Excellent

Bhavik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The
Stayed 6 nights in Jul 2023
Response from Ela Excellence Resort Belek on 15 Jul 2023
Dear Bhavik,First of all, thank you for choosing us.Ela Excellence Resort is one of the most luxurious and comfortable resorts in the Belek region. We are very happy that you had an unforgettable holiday experience in our hotel.We will be happy to welcome you againRegards,Ela Excellence Resort Belek.

6/10 Okay

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has it's own private beach with ample umbrellas and chairs and plenty of pools for adults and / or children. The evening entertainment was good except we didn't care for the loud music in the center of the complex that went to midnight each night. The food was adequate but nothing memorable. I would not bother going back to this place primarily because of the average food, poor quality beef and poor quality cooking oils for sauteed and fried foods. The best we can say, the service was quite good by considerate staff.
Stayed 11 nights in May 2023
Response from Ela Excellence Resort Belek on 12 Jun 2023
Dear Kerry,First of all, thank you very much for sharing this review with us.We want you to know that we are motivated towards our guest satisfaction-oriented goals with your feedback.As Ela Excellence Resort Belek, our basic policy is to keep the satisfaction of our guests at the highest level. We know very well that we need to take into account the wishes, requests, suggestions and criticisms of our guests in order to continue this,Our aim is to provide a service that always aims to be even more perfect, and to make you, our esteemed guests, experience unforgettable moments for a lifetime.Hoping to meet again.Best regards,Ela Excellence Resort Belek

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing seemed too much trouble for the staff. Hotel has loads of good food and drink options including 24 hour access. Plenty of pool space but as usual, people putting towels out and not turning up until late, or using beds for the morning then leaving but not clearing towels away so no else knows they're free. Wish the hotels would be more active in clearing these away if the people cant clean up after themselves.
Stayed 9 nights in Oct 2022
Response from Guest Experience Manager on 27 Oct 2022
Dear Guest,Thank you for sharing your comments with us regarding the time you spent in our hotel.Every guest we host in our hotel is unique for us and we attach importance to constantly improving our service standards, which we always try to keep at the highest quality, in order to satisfy our guests.Knowing the positive opinions of our guests about our services, which we aim to maximize guest satisfaction, always encourages us for new initiatives.We would like to thank you for your suggestion regarding the towels.Currently we are stratagizing a way to being more active towards towel reservations.Thank you for your nice comments and we hope to see you again at Ela Excellence Resort Belek as soon as possible.Kind RegardsEla Excellence Resort Belek

10/10 Excellent

Hani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very friendly staff. Thank you for the great holiday
Stayed 5 nights in Sep 2022
Response from Ela Excellence Resort Belek on 30 Sept 2022
Dear HaniWe would like to thank you for your evaluation.Hoping to welcome at our resort again.Kind RegardsEla Excellence Resort Belek

10/10 Excellent

Isis

Travelled with family and small children
Amazing place very highly recommended, we were with 3 kids , the place is agreat choice for family or couples , there is an option for babysitting or kids to stay under observation in avery big section which includes play grounds in and out door, as well bedrooms for naps and restaurant for kids meals .. The pools and spa are amazing too with endless options Food is great! Not standard at all and you wont get board, there is alot of options for all ages even little babies.. The staff is very polite, helpful and friendly.. they try to help in every way possible definitely will come back again!
Stayed 5 nights in Aug 2022
Response from Guest Experience Team on 1 Sept 2022
Dear Guest, First of all, we would like to thank you for choosing Ela Excellence Resort, and we want you to know that the time you have taken to share your experience is extremely valuable for us. We are very happy that you were satisfied with our services, and your valuable opinions have been a source of motivation for all Ela Excellence Resort employees. We would like to thank you for your interest in our hotel and hope to be able to say "Welcome" to you again as soon as possible. Kind Regards, Ela Excellence Resort Belek

4/10 Poor

Karam

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived 2:30 pm and had to wait 3 hrs to get our rooms, Showers had no water for half a day, there is a couple of rude employees at the reception, Food not tasty, air conditioning doesn’t work properly in the rooms, toilets beside the beach were closed because they had a problem, rooms not clean and pools are dirty.
Stayed 6 nights in Aug 2022
Response from Guest Experience on 31 Aug 2022
Dear Guest, First of all, we would like to thank you for taking your valuable time to share your comments about our hotel with us. We are very sorry that we were not able to meet all your expectations during your stay. Negative ones are as important to us as positive evaluations. Your evaluations are important in order to improve our hotel and service quality. We would like to offer our sincere apologies for being affected by the setbacks you have experienced due to the newly opened hotel. You can rest assured that your evaluations will be forwarded to our Department managers. Hoping to have you again in our hotel Kind RegardsExcellence Resort Belek

8/10 Good

Firas, Beirut

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, needs some renovation especially in some rooms. Friendly staff but had some problems in the reception service while checking in and checking out as they made me waiting with my families to get the late check out although i pay for it and it was mention when i did the reservation that the late check out is guaranteed
Stayed 6 nights in Aug 2022
Response from Guest Experience Team on 31 Aug 2022
Dear Guest, First of all, we would like to thank you for taking your valuable time to share your comments about our hotel with us. We are very sorry that we were not able to meet all your expectations during your stay.Your evaluations are important in order to improve our hotel and service quality. You can rest assured that your evaluations will be forwarded to our Department managers. Hoping to have you again in our hotel .Kind RegardsExcellence Resort Belek

10/10 Excellent

Sammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best that you will ever see in any hotel.
Stayed 10 nights in Jun 2022
Response from Guest Experience Team on 15 Jul 2022
Dear Sammy, First of all, we would like to thank you for choosing us for your holiday and sharing your comment with us. On behalf of all our team members, we would like to thank you again for being the source of our enthusiasm and perseverance for our work, which we maintain thanks to your nice comments. The health, safety and well-being of our guests is always our priority. We would like to state that we will be honored to welcome you again. Kind Regards, Ela Excellence Resort Belek

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

harlee

Stayed 5 nights in Jun 2022

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Guest Experience on 22 Sept 2021
Dear Mohammad, First of all, we would like to thank you for your rate. It was a pleasure having you with us, and we hope to welcome you back in our Resort. Best Regards, Ela Quality Resort Belek

4/10 Poor

Ebrahim

Liked: Staff & service
Disliked: Property conditions & facilities
The Room-was used before to some one els and was dirty when we got to the room
Stayed 4 nights in Jul 2021
Response from Ela Quality Team on 10 Aug 2021
Dear Ebrahim. Thank you for your high rating on this site. We apologize for any inconvenience caused on the day of arrival. Nevertheless, we have always been in touch with you and we know that you were satisfied with your stay at our hotel, as evidenced by your high rating. And this is the best reward for us. We look forward to seeing you again.

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Everything is impeccable-location, beach, hotel design, food, service. I’d definitely recommend. Thank you very much Ela team!
Stayed 1 night in Oct 2020
Response from Ela Quality on 15 Oct 2020
Dear Alexandra, Thank you for staying at Ela Quality Resort Belek recently and for taking the time to share this kind review afterwards. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved our service. It would be a pleasure for us to welcome you back again soon. Best Regards, Ela Quality Resort Belek Team

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only stayed for 2 days, hotel was very nice but we did not receive sea view rooms. all of the kids facilities were closed (kids club and bowling) only the swimming pool was open and even then had to get some extra slides open by staff. reallt left us nothing to do which is so disappointing. Food was not the best standard. the bedding was all wrong and the hotel was empty so can not understand how this could not be arranged, its not as though they were super busy. would have been nice to get a proper holiday resort, felt we did not get the experience we deserved.
Stayed 3 nights in Jul 2020
Response from Ela Quality Resort Team on 29 Jul 2020
Dear Guest, Firstly, we would like to thank you for finding time to write the review. It's severely disappointing to hear that we were not able to satisfy one of our valued guests, we strive to meet and to exceed our guests’ expectations each and every day. We appreciate all the feedbacks from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. Furthermore, we would like to take an immediate action to any comment made in order to provide the service you and our guests expect from us. We hope you will reconsider visiting us again to give us a chance to prove ourselves as better hosts. Best regards,

10/10 Excellent

sarp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hamam and spa was very crowded how ever the entertainment activities were great
Stayed 1 night in Nov 2019
Response from Ela Quality Resort Belek Team on 21 Dec 2019
Dear Mr. Sarp, Thank you so much for sharing your review and positive feelings with us. We are pleased to know that you have enjoyed your stay in our hotel. Your opinion is very important and we feel motivated and full of excitement when we know that our guests are satisfied with our services. We will be pleased to welcome you and your family again in Ela Quality Resort Belek. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! amazing! amazing! - Resort has everything you could possibly need. The staff all where polite, coute
Stayed 7 nights in Oct 2019
Response from Ela Quality Resort Belek Team on 21 Dec 2019
Dear Guest, First of all, we would like to thank you for choosing our Resort and the review that you have wrote. We were pleased to welcome you as our guests. And we will be glad to see you and your family among our guests again. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Sep 2019
Response from Guest Relations on 3 Oct 2019
Dear Guests, Thank you for your assessment. We wish you all the best and are hoping to welcoming you again at our hotel. Kind regards, Ela Quality Resort Belek

10/10 Excellent

Jawad, Riyadh, saudi arabia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and quick serving. The cleaness is impressive. The overall stay was amazing. Mr. Mustafa from Sales Dept. Was very supportive.
Stayed 4 nights in Aug 2019

8/10 Good

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel .. nice food .. good stuff Nice room
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great vocation, staffs were professional and very friendly. Thanks for everything.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
hi.i must say staying for few days in ELA resort was a wonderful experience......I have never seen the way guests were taken care of......I enjoyed it a lot.....it was a wonderful experience
Stayed 2 nights in Dec 2018
Response from Alican on 28 Dec 2018
Dear Valued Guest, Thank you for sharing you nice and positive comments about your stay with us. It is always a big pleasure for us to receive our guests feedbacks. Looking forward we hope to be able to welcoming you at Ela Quality Resort once again with a unique experience. Best Regards,

10/10 Excellent

Antoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ela Quality is Top Quality!
It‘s an amazing hotel!!we stayed in a lot of hotels in Belek!this is my top 3 with top quality!nice clean and very friendly staf! My special regards to Güldeniz guest relations !
Stayed 1 night in Dec 2018
Response from Alican on 27 Dec 2018
Dear Antoon Schonkeren, Warm greetings from Ela Quality Resort Belek. Thank you very much for sharing your nice and positive comments about your vacation with us.It is a pleasure for us to receive your comment. We hope to be able to welcoming you once again at Ela Quality Resort Belek with a unique experience. Best Regards,

8/10 Good

Abdo

Liked: Cleanliness, staff & service, room comfort
Relaxtion destination
The purpose of my visit was attending an exhibition so I was busy all the time. Honestly, I had a good impression of the place and the concept, decided to go back for vacation
Stayed 2 nights in Nov 2018
Response from Alican on 20 Dec 2018
Dear JamalAbdo, Warm greetings from Ela Qaulity Resort Belek. Thank you for your nice comment.It is a pleasure for us to hear that you wish to stay again with us. Please feel free to contact us for any further requires. Best Regards,

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing resort - the food was incredible. The guests relataions ladies were amazing!!!
Stayed 2 nights in Nov 2018
Response from Alican on 20 Dec 2018
Dear JamalAbdo, Warm greetings from Ela Qaulity Resort Belek. Thank you for your nice comment.It is a pleasure for us to hear that you had a lovely stay with us. Please feel free to contact us for any further requires. Best Regards,

6/10 Okay

Sina

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2018

6/10 Okay

jackie, New York

Disliked: Staff & service, property conditions & facilities
Average hotel for the price. I was there on my birthday, no upgrade was given to my room. Just some cheep Champaign with cheap cake the next day. Not the best hotel in Belek.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay with my family
It was a good stay we like this hotel very much but we notice that the waiters in the main restaurant act a little bit rudely not once but several times and for the food they served it was nice and delicious but sometimes they do not refill the empty plates in general it was a good stay
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ela Quality Resort, Belek
From the moment we arrived to the moment we left we were VERY conscious how helpful and friendly ALL of the staff are. Going the extra mile seems to be part of their staff culture. The hotel itself is immaculately presented and very, very spacious which gives an overwhelming relaxing vibe around the whole place. We visited in January, so too cold to enjoy the outdoor areas but everything looked like it would be in keeping with the hotel when the weather warms up. Would HIGHLY recommend :)

8/10 Good

Albaraa, Saudi Arabia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
beautiful hotel
the hotel is amazing and it has nice activities and atmosphere. we have enjoyed our stay at Ela resort. the only bad thing that the staff were rude and tough in dealing with guests. I was given a partial seas view room despite the fact that I booked for a full sea view room. I called the supervisor and he changed my room after a long argument.

10/10 Excellent

victor, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel closeto beach
Nice quality one problem the room tv don,t have accses to sport canal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect ،nice , clean , it was amazing I hope visit it soon

8/10 Good

Robert, Kuwait/U.S.A./Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great second stay.
Was not disappointed again. Spent a week in Apr 2014, this time 11 days. Was as good as expected. If you are an American or English speaking, you may not want to stay here. Many eastern Europeans and Russians. My 7 and 4 year olds had a blast. Staff is awesome as well as the food. Would stay again.

10/10 Excellent

Rob, Kuwait/U.S.A./Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Resort
The facilities were excellent and if you had any complaints or suggestions, the staff were ready to help. The Family Suite (Sea View) was great. Niced size balcony and had more than enough room for Dad, Mom, 6 and 5 y.o.. Not that we stayed in the room but to sleep. We had a terrific time and meet great people.
Kids Trampolines
View From Deck
Gokhan Zoroglu
Great Upkeep

10/10 Excellent

Gokan Koybasi, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something for everyone!
Great hotel with great staff. Welcoming, very clean and attention to details!

8/10 Good

Majeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and resort
The wireless internet service was poor and almost non-existent in the rooms.

2/10 Terrible

ozcan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not impressed
I think this hotel more fun for family with kids not for single couple any where you turn kids were all over, second I received some kind of red rush on my body and could not go out from my room for two days so I try to explain this to manager she was very nice but I lost 2 days for nothink I wish she was offer me some think better then not eat this and not do this

10/10 Excellent

Ivan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hoiday! Cant wait to go back!
The hotel is amazing! It`s got all sorts of facilities and the service is great. The food is unbelievable and all drinks are free!! You can drink adn eat all day long. They probably serve the best Turkish coffee in Turkey.