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Reviews of SM Boutique Hotel

2.5 out of 5
SM Boutique Hotel
291-1, Cheonho-daero, Dongdaemun-gu, Seoul

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 43 reviews" "
Rating 8 - Good. 20 out of 43 reviews" "
Rating 6 - Okay. 7 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 4 out of 43 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Sans

Travelled with group
Disliked: Amenities
Decent hotel and price!
Stayed 1 night in May 2024

6/10 Okay

Katlyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fine, but not worth the money
I paid for a room with a bathtub, but they placed me in a room without one. When I went to the front desk to tell them, they didn’t apologize and just yelled “Key!” And put a new keycard on the counter. The room had no remote for the air-con or heat control so even though it was 65 degrees Fahrenheit outside, the heat was on full blast with no working air conditioner to use to cool the room down.
Stayed 2 nights in Dec 2023

4/10 Poor

LiTonya

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience 😕
First off, when I arrived, no one spoke English even though their website stated otherwise. Also, I had to move my luggage three times because each of the rooms smelled. Upon entry of the third room, I just decided to stick it out and get some rest. I completed my stay, checked out and moved to a cleaner hotel. This was not a good experience at all. I understand building are old. But, remodel them and update them so that it doesn’t smell like mold and mildew. Wasn't impressed at all.
Stayed 3 nights in Jun 2023

6/10 Okay

Eunice

Stayed 15 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from 이실장 on 13 Jan 2020
깨끗한곳으로 배정하겠습니다

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from 안천2 on 21 Nov 2019
불편드려 죄송합니다 환기후 모시겠습니다 이용해 주셔서 감사합니다

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is located right next to the train station which is exist no. 4 and close to the convenience store. The room is very big and very comfortable. However, the staffs cant speak English and not very helpful and not that friendly. The location of the hotel is kinda far from the center. Further than I thought. Just because there are not many stops from the centers, doesnt mean that it will be closed to the center. Anyways, its a perfect place for a family because it can 3 people in the rooms with 2 beds. Also a good place for couple because the shower is see through.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

TOMOKO

Stayed 2 nights in Dec 2023

4/10 Poor

MAYUMI

Travelled with group
Disliked: Cleanliness, property conditions & facilities
衛生面は少し気になりますが、スタッフの方は親切でした。 フリードリンクがよかったです。
Stayed 2 nights in Dec 2023

6/10 Okay

Shuhei

Stayed 2 nights in Dec 2023

10/10 Excellent

KAZUSHIGE

Stayed 4 nights in Oct 2023

8/10 Good

WENWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Joonsik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

YASUHIRO

Liked: Staff & service, property conditions & facilities
部屋にPCがあって助かりました。
Stayed 3 nights in Oct 2023

2/10 Terrible

HOANYOUNG

Stayed 3 nights in Oct 2023

10/10 Excellent

myung hee

Stayed 1 night in Aug 2023

10/10 Excellent

Ria Roida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, me and my husband a foreigner who needs accommodation nearby my nephew's apartment. My nephew recommended this hotel because the location is also close to public transportation (Dapsimni subway station directly goes down with stairs, less effort. And Dapsimni Bus Stop with a lot of bus routes.) Although the staff can't speak English, my nephew help to communicate with them for check in, check out or asking for glass and water. No problem. Overall, we enjoyed stay here. Thank for all the things~~
Stayed 6 nights in Jul 2023

2/10 Terrible

KUM

Disliked: Cleanliness, property conditions & facilities
予約時は記載がなく分からないのですが、全室喫煙です。禁煙部屋をお願いしたところ、禁煙部屋はないので、なるべく匂わない部屋を用意してくださるとのことで、確かにタバコ臭さがほぼない部屋でした。その点はありがたかったです。 最寄駅から近いため、女性の一人旅に選ばれる可能性が高いと思うので、以下参考にされてください。 シャワーの温水などは十分出てきますが、施設が古いのもあり、部屋に清潔感はありません。 元々モーテル（ラブホ）だったようです。仕事で長期滞在だったのですが、午後の時間帯になると決まって明らかな喘ぎ声が聞こえてきます。（ほぼ毎日） 滞在中ダニに腕を何か所も噛まれてしまい、部屋を変えてもらえるか尋ねたところ別の階の部屋に快く変えてくださりありがたかったのですが、部屋自体がタバコ臭い上に、空調からずっとタバコの臭いが入ってきて、持参した強力なリセッシュでも太刀打ちできませんでした。 ここでも午後の時間は喘ぎ声。 とても気持ち悪かったです。 変えてもらった部屋は壁がさらに薄く、最初の部屋ではお隣りのいびき、変えてもらった部屋では午後は喘ぎ声、夜は普通に話している声が筒抜けという状況でした。

10/10 Excellent

Karim, FRANKFURT AM MAIN

Liked: Staff & service, amenities, property conditions & facilities
The hygiene in the washroom was lacking but apart from that everything else was great, 24hour laundry was right round the corner, and staff tried to help with other little things. The area has a metro right in front of it
Stayed 2 nights in Apr 2023

2/10 Terrible

jae yoon

Stayed 1 night in Apr 2023

10/10 Excellent

kim

Stayed 1 night in Mar 2023

2/10 Terrible

YUNJEONG

Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
그냥 모텔이에요 근데 스파욕조도 있고 창문은 반만 열리지만 남산도 보여요~
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
카운터 친절. 청결 최악.
빠른시간에 예약하고 들어갔는데, 청결상태 너무 안좋고, 더러움. 하룻밤을 편안하게 자기에는 괜찮은데, 청소상태가 너무 너무 최악입니다.
Stayed 1 night in Apr 2021

8/10 Good

Ty, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, with everything you need in a hotel room
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
깨끗합니다
숙소는 깨끗합니다. 바닥이 너무 뜨거웠어요. 방온도 조절이 안됩니다. 화장실이용이 좀 불편했어요
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から1分と聞いてたのですぐ分かるかと思いましたが出口反対車線に出てしまい迷いました。出口3番、4番が近いです。普通のオフィスビルでエレベーターで3階がホテルフロント。その階からホテル客室になっていました。日本語は通じませんが女性の受付の方が帰りのリムジンバスのバス停の場所も親切に教えてくれて時間も調べてくれました。有り難かったです。
Stayed 3 nights in Dec 2019

8/10 Good

Taeha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
좋아요
좋았어요
Stayed 1 night in Nov 2019
Response from 이실장 on 28 Nov 2019
항상 저희 호텔을 방문해 주셔서 진심으로 감사드립니다. 오늘도 만족하신 것 같아 다행입니다. 앞으로 더욱 청결과 친절함으로 편안한 쉼터 포근한 잠자리가 되도록 열심히 노력하겠습니다. 다음에도 방문 부탁드립니다. 늘 좋은하루 되세요.^^

6/10 Okay

Min Gyu

흡연이 가능해 냄새가 많이나고 창문이 작거나 막혀있어 매우 답답함
화장실이 넓어서 좋음. 그러나 흡연이 가능해 냄새가 심하고 침대가 딱딱해서 조금 불편함. 실수였겠지만 이전 사람이 사용한 쓰레기들이 의자에 남아있어 찝찝했음.
Stayed 1 night in Oct 2019
Response from 이 on 2 Dec 2019
불편드려 죄송합니다

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

6/10 Okay

MJ, Seoul

Travelled with group
Liked: Cleanliness, property conditions & facilities
평범한 모텔입니다. 청소가 깔끔하게 되어있어서 만족했어요. 다만 로비에서부터 전체 건물에 담배 냄새가 많이 납니다. 제 방에서는 안 나서 그나마 다행이었어요.
Stayed 1 night in Feb 2019
Response from 이미애 on 18 Feb 2019
이용해 주셔서 감사합니다 더욱 더 노력하겠습니다 소중한 리뷰 감사합니다

8/10 Good

ミーちゃん, 東京都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
６０歳若者には負けない買い物好き、買い物三昧、の３日間を過ごしました。。１５回以上韓国に行っています。今まで高級ホテルからシャワーだけで浴槽がないホテルにも宿泊しましたが、このホテルは駅前でホテルから１分の所に垢すりできる地元住民の行く銭湯もあり、コンビニ、スーパーもあり便利でした。部屋も広く，浴槽も完備、床暖。夜は暑くて窓を少し開けて寝たくらいです。フロントは日本語は通じませんが、身振り手振り、簡単な英語の単語で通じました。価格も安く、これからは毎回利用しようと決めました。
Stayed 3 nights in Jan 2019
Response from 이소련 on 18 Feb 2019
이용해 주셔서 감사합니다 항상 행복하세요 소중한 리뷰 감사합니다

8/10 Good

yakko

Liked: Staff & service
Disliked: Room comfort
駅から近くて便利。今回の部屋は浴槽もありました！
Stayed 1 night in Dec 2018
Response from 이미애 on 18 Feb 2019
이용해 주셔서 감사합니다 항상 행복한 하루하루 보내세요 소중한 리뷰 감사합니다

8/10 Good

jae jung

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
找不到訂位資料根本是常態
（下面有中文版心得）최악입니다. 체크인 시간은 3시고 숙소에 체크인은 6시에 하려했으나 처음에 데스크에서 안내하시는 직원이 제 리스트를 찾는데 한 10분 허비하고 나서야 사장님이 등장하였습니다. 거기서 끝이 아니라 몇 번이고 제이름을 확인하였고 제이름을 친구 부르듯이 저 앞에서 자연스럽게 ‘ㅇㅇㅇ이’라고 하시더군요. 그리고 방은 꽉찼다고하고 변명으로 하는 소리가 주중에는 hotels닷컴을 열어두고 주말에는 닫는다고 하더군요. 근데 고객의 입장에서 그런거까지 알리가 있나요.. 암튼 알아듣지 못할 인터넷 시스템 상의 문제를 변명으로 늘어놓고 미안하다는 사과나 대책은 없구요. 그냥 30분 동안 기다리랍디다. 청소하시는 분들 식사시간이라구... 환불하고 싶었지만 방법이 없어 꾹참았습니다. 큰 기대 없이 가시는게 좋겠네요. 辦理入住當時社員找不到我們的訂房資料，後來社長來了之後才解釋飯店週末在訂房網站上是鎖起來不讓人訂的（社長解釋假日只想接休息的客人，而不是過夜的客人），後來才說會讓出一間剛給客人使用完的房間，所以要我們坐在沙發上等半小時打掃。僅僅告知都是訂房網站的錯。尤其我們從頭到尾都用韓文對話，但對方認為我們年紀小所以用非敬語的方式跟我們對話及稱呼（照理講與客人對話應該用敬語），房間其實很寬敞，但可惜味道的確有煙味，如果對煙味很敏感且無法用韓語溝通的話建議選擇其他旅館。畢竟出遊時間寶貴，如果跟我一樣遇到訂房問題加上社長無法用英文對話，真的會孤立無援。首爾其實有更好的選擇，真的不用一定要住在離觀光景點皆遠的旅館。
Stayed 1 night in Nov 2018
Response from ㅋㅋ on 20 Nov 2018
이런 악의적인댓글은 당황스럽네요 저희도 당신같은 고객은 다시는 오지 말기을 기도합니다

8/10 Good

Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Fannycheung, 香港

Liked: Cleanliness, room comfort
近鐵路出口
Check in 時找不到我們的資料，和職員不懂英語，只有一個清潔員工識點普通話，溝通困難，房間尚算清潔，只是沒有窗，踏十里4號出口，一出就到
Stayed 4 nights in Apr 2018

8/10 Good

ｋｅｎｚｏ, 台灣

Liked: Cleanliness, room comfort
環境幽靜，小而美，交通方便
距離明洞首爾等區雖有幾個站的距離，但出了飯店大明下了樓梯就是捷運站，交通很便利。附近吃東西都很方便且價格實惠。房間雖不大，但整潔，小而美。
Stayed 4 nights in Jan 2018

8/10 Good

Miwa, JAPAN

Liked: Staff & service, room comfort
一つだけ
ジャグジーバスを期待して行ったので、浴槽がなくシャワーのみだったのが残念でした。 あとは言うことないぐらい良いホテルでした。
Stayed 1 night in Jan 2018

8/10 Good

Jusina, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體算不錯的酒店
酒店都既新下，衛生整潔都好好，社長係講韓文唔係好識英文，因為一開始訂錯房後尾加返錢轉大房，位置闊落好多舒服好多。酒店附近買嘢食既地方比較少，但係附近都有7仔cs咁，行遠啲仲會有魚餅嗰啲食，地鐵站5號線踏十里4號出口附近就係。
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
답십리
가성비 만족입니다. 다만 식사 할 주변이 별로입니다.
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
전체적으로 좋았습니다.
직원 분들도 친절하고 매우 청결 했습니다. 주변에 편의점, 카페, 올리브영, 약국 등이 있어서 편리 했고 답십리역 3,4번 출구와 바로 옆에 있어서 무거운 짐 들고 오기에도 정말 좋았습니다. 다만 한 가지 아쉬운 건 화장실 환풍기로 다른 방의 담배 연기가 자꾸 들어와서 비흡연자인 저로서는 정말 너무나 힘든 1박이었습니다. 화장실 문과 중문을 다 닫아놔도 머리카락이며 입고 있던 옷에까지 담배 냄새가 날 정도로 담배 냄새가 들어오고, 화장실 문을 열면 담배 냄새로 자욱 해서 정말 힘들었습니다. 비흡연 객실과 흡연 객실을 구분해서 비흡연자 고객들에게 조금 더 쾌적한 환경이 조성 되었으면 좋겠습니다.
Stayed 1 night in Sep 2017