Hallway
Check availability

Reviews of Travel Inn

2 out of 5
Travel Inn
26225 Pacific Highway South, Des Moines, WA

Reviews

4.0
Rating 10 - Excellent. 3 out of 41 reviews" "
Rating 8 - Good. 0 out of 41 reviews" "
Rating 6 - Okay. 10 out of 41 reviews" "
Rating 4 - Poor. 8 out of 41 reviews" "
Rating 2 - Terrible. 20 out of 41 reviews" "

3.8/10

Cleanliness

5.0/10

Staff & service

5.4/10

Amenities

3.6/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible desk service, did not honor reservation
They did not honor our reservation from Hotels.com. Place felt dirty from the lobby. Front desk was not helpful and gave us false information about room availability causing us to waste hours of our time waiting to see if a room would open. Up.
Stayed 1 night in Jun 2021

6/10 Okay

shelby

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Carl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay.
It sucked. The room was too small, outdated furnitture. The bathroom light work only part of the time and was horrible.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service
The owner is rude they charge you if they even allow you any guest at all day or night other that the people that stay there pretty much love there and help each other if needed the owner is rude speaks little English it wasn't the cleanest but felt like home..if they got some better start and stop extorting money from their guest I'd stay there again 4sure..
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Kimbra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019

2/10 Terrible

Florine, Bogalusa Louisiana

Business traveller
Disliked: Property conditions & facilities
I fell in the room- the rolling chair rolled out from under me injuring my back and left hand. I am still sore. I informed the person on duty as I checked out . NO RESPOBSE
Stayed 1 night in Jun 2019

4/10 Poor

Lucy, San Diego, CA

Disliked: Property conditions & facilities, room comfort
The property was was located in a scary part of town and there were some sketchy people loitering around. The inside hallway was quite dirty and had sizable stains on it. At one point, there was a stained mattress leaned up against the front of the building and an employee was using a hose and soap to wash it. The room itself was mostly clean but had not been thoroughly inspected after the previous guests because we found items left in the refrigerator. The staff was friendly but did not speak much English so it was difficult to understand the rates and regulations.
Stayed 2 nights in Jul 2018

6/10 Okay

Colby

Disliked: Cleanliness, room comfort
Did not have high expectations but this hotel was survivable for a one night stay. Everything is just in mediocre condition and has a very used appearance. However there were no bugs found which was a plus.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

We found a bug in the bed. but everything else quiet thank for your service.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
This was a horrible hotel. the place was gross. the chandelier in my room was falling off wiring showing. I was scared to even crawl in bed. I left after an hour of being their. and was still charged $50.
Stayed 1 night in Jul 2016
Response from Kumar on 1 Apr 2018
Always report the issue and ask for the different room in such case.

4/10 Poor

Peter, Sultan Washington

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The bedspread was dingy the sheets didn't fit the bed and they didn't seem to be all that clean the walls were marked up and didn't look like they've been cleaned that well bad wasn't that comfortabl
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
scetchy
I thought this was a travel lodge, it certainly wasn't, after they charged me for the room, adding 10 bucks for my daughter, they demanded a 20 cash deposit for the plastic key card for the room key. Will never stay here again.

6/10 Okay

Verified traveller

Call if your check in is after 9 PM
This hotel has the strange rule that you need to call if you are going to check in after 9 PM. I was on the road dealing with traffic and I forgot about the rule so when I got there they have rented my room. I made a reservation for 2 beds and since they have rented my room the only room available was a 1 one bed so it was not a comfortable night before a day of flights.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
disgusting. Dirty. Useless staff. Far from everything. Cigarette burns in the sheets even though a nonsmoking room. This place should be shut down. Had to complain before they would even clean the room

2/10 Terrible

Trevor, Las vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here! Bed bugs!!
This place is terrible! There was bed bugs and they refused to give my whole deposit back! Horrible stay I have bed bug bites everywhere don't stay here!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I knew.
OK I love to save money but the savings were not worth it. Really needs a remodel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clerk, very nice
Young man, hotel clerk very nice. But then the housekeeper was accusing us of having a dog in our room, but we didn't have any animals with us. She kept going on, until I offered her to search my room.

2/10 Terrible

m l , san diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
see it to believe it
I checked in late and my rooms were given to other guests. I was not disappointed as I was not able stand the smell of food spice and cigarette smoke.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Called & said would be arriving late(several hrs after check in time on website) was told its ok. My plan got delayed & arrived even later, 2 uber drivers canceled on a 5mile fare so i had to find a bus at 12pm. Got there and they gave my room away & didn't tell me of a room cancelation after a certain time when i called. Nor was it in anything that was emailed to me. They called another hotel (horrible room experience there, nice staff) only good thing is owner drove me to the 2nd hotel cause i would have had to walk 32 blocks or attempt an uber again.

10/10 Excellent

jennifer, Bellingham,WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Lovely quieter area

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok for a quick one night stay
It was ok... A little expensive for what it looks like.

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from James on 28 Jun 2016
Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible rooms. Electrical wires were undone (no tape) was too dangerous
Response from James on 28 Jun 2016
Thank you. Please explain yourself.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
you reap what you sew
My husband and I just wanted to have a place to crash after a concert so we weren't looking for anything fancy... and that's exactly what we paid for. Beds were hard, pillows were hard, blankets were thin, curtains weren't long enough. The staff act like factory workers and you literally can't understand a word some of them say. The lady at the front just stared at me waiting for my card and I didn't even know what I was supposed to be paying for so she said she would call her boss, but what for? Very confusing.

2/10 Terrible

Dick, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Go There Unless You are Desperate!
Dissapointing: Poor Service; Dirty Carpets; Holes in the blankets; patches on the sheets; mold around the sink and the tub; cigarette burns on the tub and furniture, Duct Tape used to hold the carpet together in the hallway; no change of linens or towels for the 3 days we were there; food crumbs in the "bible" drawer; drapes falling down - also had holes in them; kleenex holder hanging from the facing of the sink - no kleenex; dirty furniture; shower curtain hem had been trimmed off to get rid of the mold (speculation); bathroom was not serviced the whole time we were there; one bar of soap for three days for two people; wife received 5 spider bites while trying to sleep on mattresses that were no better than sleeping on the ground; staff only evident during check-in time; worst value for money that we've ever experienced in a motel!!!
Response from James on 9 Jul 2016
Thank you for your review. I am sorry that you did not receive housekeeping, but remember that you also had the "do not disturb" sign on your door for the duration of your stay.

2/10 Terrible

Jaime, Monmouth, Oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel that was available due to last minute booking. This was the worst hotel I've stayed at. Service was poor. Carpets were disgusting in hallways. Whole hotel smelt of smoke. Room was clean but overall hotel was disgusting. Do not stay here.

2/10 Terrible

Jessica, Boise, ID

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend this hotel. When we arrived the neighborhood was not the greatest and there were questionable people staying there. The entire hotel smelled bad. The room was pretty bad as well. There were several cracks in the tub and the sink wouldn't drain. The only plus was the guy at the front desk. He was extremely nice.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs attention to maintenance
Lamps next to bed weren't functional, heating/cooling unit was missing the temp control,and towels were very thin. Coffee was available only at the front desk. We were expected to leave an extra cash key deposit at time of checking in.

6/10 Okay

DJ, Blaine, WA

Disliked: Staff & service, room comfort
Older hotel, no elevator, steep stairs.
Older hotel, picture on web makes it look a lot larger than it actually is. Two story, stairs fairly steep, no elevator. Location was actually fine, just that being upstairs was very difficult. Clerk changed price we were charged after we checked in, and was rude when questioned about it. We will never stay here again.

2/10 Terrible

Sean, Regina, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price!
Rooms were old and in disrepair. I would not stay there again.

4/10 Poor

ola, ola ola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Room dirty, asked for non smoking room and was put next to smoking room. The room smelled of bad odor. The mattress had seen the last of the springs. The bedsheets had blood stains. Did not look like they were clean

2/10 Terrible

Jane , M.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Much farther from airport than stated ,by hotel rep. And advertised. This place is a dump. No working phone, 1 towel in room, TV did not function well, not convenient to airport, restaurants, bus line or entertainment. Hotel Office Rep. Barely spoke English. Not helpful with directions to anywhere. Run away from this establishment!!!

6/10 Okay

Verified traveller

Good for an overnight stop. Clean and good working wifi
Response from Kumar on 18 Jun 2015
We are here to help if you have any problems while stay. Thank you for visiting.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thin walls, old and not well maintained. Ok if looking for a cheap place to crash, but it wasn't cheap either.
Response from Kumar on 18 Jun 2015
We promise to keep our price lower than around other hotel. If you have any issue, we offer 24/7 front desk service when you have any problem. Thank you for your stay.