Exterior

Reviews of Residence Inn by Marriott Seattle University District

3 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 675 out of 923 reviews" "
Rating 8 - Good. 194 out of 923 reviews" "
Rating 6 - Okay. 34 out of 923 reviews" "
Rating 4 - Poor. 12 out of 923 reviews" "
Rating 2 - Terrible. 8 out of 923 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe, and amazing hospitality. Staying there again very soon.
Stayed 1 night in Apr 2024
Response from Cass on 23 Apr 2024
We appreciate your feedback and we look forward to hosting you again soon!

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
It's within the walking distance to UW with lots of restaurants close by.
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Apr 2024
Dear Li, Thank you for your recent stay at the Residence Inn Seattle University District and for posting such a generous review. We are delighted to hear that you found our location convenient, with plenty of dining options nearby and within walking distance to the University of Washington. Thank you for highlighting this aspect of your stay, and we hope to welcome you back again soon.Justin Gaston,General Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was pretty good, room was spacious.
Stayed 1 night in Mar 2024
Response from Dear Lisa, Thank you for choosing Residence Inn Se on 10 Apr 2024
Dear Lisa, Thank you for choosing Residence Inn Seattle University District and for your nice rating. We are glad that you had a pleasant stay and loved our spacious accommodations as well as our fitness center. Thank you again; we look forward to your next visit.Justin GastonGeneral Manager

10/10 Excellent

Kevin, Pasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent Hotel. Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Kevin, It was a pleasure to read your fantastic review of the Residence Inn Seattle University District. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for choosing us; we look forward to your next visit.Justin GastonGeneral Manager

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself along with the staff was amazing. Just the surrounding area is a bit sketchy.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Nina, Thank you for staying at Residence Inn Seattle University District and for your nice rating. We are delighted that you loved our property and our associates. However, we regret not meeting all your expectations. Thank you again; we look forward to your next visit. Justin GastonGeneral Manager

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Janice, Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Residence Inn Seattle University District.Justin GastonGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cass on 14 Mar 2024
Thank you for your feedback!

8/10 Good

Mark, BREMERTON

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless encampment doesn’t feel safe along with filthy conditions
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Mark, We value guest feedback; therefore, we thank you for taking the time to share yours. We hope our associates served you well, but we are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. Thank you for choosing Residence Inn Seattle University District for your visit to Seattle, and we hope to see you again so we can provide you with the exceptional stay you deserve.Justin GastonGeneral Manager

10/10 Excellent

Margaret

Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Margaret, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon.Justin GastonGeneral Manager

10/10 Excellent

TIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Room very clean. Short drive to University Village Shopping Ctr. So clise to Neptune Theatre as we were going to see an artist perform. I would definitely recommend to stay here. Great choice of restaurants nearby by.
Stayed 1 night in Mar 2024
Response from Cass on 7 Mar 2024
Thank you so much for your feedback, we hope to see you again soon!

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Kimberly, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon.Justin GastonGeneral Manager

10/10 Excellent

Adele H.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Adele H., We appreciate you taking the time to leave your generous rating regarding your recent visit to the Residence Inn Seattle University District. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Justin GastonGeneral Manager

10/10 Excellent

Chi-Bao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, close to many restaurants.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Chi-Bao, Thank you for choosing Residence Inn Seattle University District and for the high rating. We are glad our location was convenient for everything you wanted to do on this visit. Thank you once more, we hope to see you again soon.Justin GastonGeneral Manager

10/10 Excellent

JACQUELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stayed in this hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Jacqueline, Thank you for choosing Residence Inn Seattle University District and sharing your feedback. We are delighted to learn that your expereince was exceptional. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another incredible visit.Justin Gaston,General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Jennifer, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon. Justin Gaston,General Manager

10/10 Excellent

Cathrine, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Cathrine, Thank you for rating your stay at Residence Inn Seattle University District. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Justin GastonGeneral Manager

6/10 Okay

Kate

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note to travelers. Property is completely pet friendly. For some, this will be amazing. If you have an allergy to pets, not so much. Had no idea when we booked that all rooms are pet rooms. Woke up with bites on my legs. Room itself is a good size, small kitchenette area, couch and desk. Area around the hotel is not super safe at night. Was disappointed we didn’t realize every room was a pet room until we went to leave to check out and noticed a sign hanging behind the privacy sign that said pet in room. I asked at front desk and they said all the rooms are per rooms due to the hotel being a residence inn. They can do a deeper clean if you call ahead and let them know you have allergies. Told The front desk about the bites and she indicated they would have a company come out and clean. They did remove our $30 parking fee as an inconvenience for the flea bites but not a place that I personally would Stay again. Breakfast was ok. Not many choices. Eggs, sausage, cereal and a breakfast sandwich.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Kate, Thank you for choosing us and for your valuable feedback. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you once more, please don’t hesitate to contact us at the hotel if you wish to discuss this further.Justin GastonGeneral Manager

8/10 Good

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Neighborhood not the best. Hotel and staff good.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Sean, Thank you for sharing your feedback regarding your recent stay at Residence Inn Seattle University District. Our dedicated associates are committed to providing excellent service, and we are glad you found our property and team up to your expectations. However, we regret any concerns regarding the neighborhood. We appreciate your understanding and look forward to welcoming you back in the future.Justin GastonGeneral Manager

10/10 Excellent

Daniel

Stayed 12 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Daniel, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon. Justin GastonGeneral Manager

10/10 Excellent

MUKUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Mukun, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon. Justin GastonGeneral Manager

10/10 Excellent

Jack, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Jack, Wishing you a Happy Holidays and Happy New Year! Thank you for choosing Residence Inn Seattle University District and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. We look forward to welcoming you back in the future.Justin GastonGeneral Manager

10/10 Excellent

Lian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Marriott quality
Very nice, like all Marriotts. Our room was clean and had an extra pull out bed. Questionable area..some homeless loitering around right outside but the security is good, they require key card entry into the lobby of the hotel. Parking is available if needed, but I did not use it
Stayed 3 nights in Sep 2023
Response from General Manager on 23 Dec 2023
Dear Lian, We are delighted you had a pleasant stay at Residence Inn Seattle University District. We are glad you appreciated our comfortable guest rooms and beds. Thank you for all your remarks, and we look forward to accommodating you again soon. Justin Gaston General Manager

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Ping, Thank you for sharing your feedback regarding your recent stay at Residence Inn Seattle University District. We are delighted to hear that you found our seamless front desk service to your liking. We look forward to welcoming you back soon.Justin GastonGeneral Manager

10/10 Excellent

Dee

Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Dee, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon.Justin GastonGeneral Manager

8/10 Good

Granville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Granville, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Residence Inn Seattle University District. We look forward to welcoming you back on your next visit.Justin GastonGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cass on 5 Dec 2023
Thank you so much for your review! We look forward to seeing you again soon!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 5 nights in Nov 2023
Response from Cass on 29 Nov 2023
Thank you for your feedback!

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff, maid staff, and breakfast area staff were all very friendly and polite.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Eric, Thank you for taking the time to share your feedback regarding your recent stay at Residence Inn Seattle University District. We are pleased to hear that your interactions with our associates have been so exceptional. We look forward to providing you with the same level of hospitality on your future visits.Justin GastonGeneral Manager

10/10 Excellent

Sandra

Stayed 2 nights in Nov 2023
Response from General Manager on 9 Dec 2023
Dear Sandra, We are thrilled you had an excellent stay at Residence Inn Seattle University District, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Justin Gaston

10/10 Excellent

DURAM

Stayed 6 nights in Sep 2023
Response from General Manager on 8 Dec 2023
Dear Duram, Thank you for rating your stay at Residence Inn Seattle University District. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Justin GastonGeneral Manager

10/10 Excellent

Ka Yue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: transportation is convenient. Room is clean and quiet. Cons: no restaurant/cafe in the hotel.
Stayed 2 nights in Nov 2023
Response from cass on 15 Nov 2023
Thank you for your review, we are happy to hear you had a wonderful stay and we appreciate the feedback provided. We hope to host you again!

10/10 Excellent

keola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everyone was great. The night shift front desk clerk (Cyril (?) red hair) and Lexie went out of their way to make our stay exceptional!!
Stayed 8 nights in Nov 2023
Response from cass on 10 Nov 2023
Thank you so much, we will let them know the good word you put in for them!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Dear Melissa, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon. Justin GastonGeneral Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and neat. The staff was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Randy, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our courteous hospitality; we will share your compliments with our team. We look forward to you choosing Residence Inn Seattle University District any time your travels bring you back this way.Justin GastonGeneral Manager

10/10 Excellent

ZU CHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to UE and light rail station
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Zu Chen, We appreciate the fantastic review of your stay at the Residence Inn Seattle University District. We are delighted you found our location to be an enjoyable part of your visit to Seattle and that we exceeded all of your expectations for a wonderful vacation. We look forward to your return.Justin Gaston

10/10 Excellent

Jaselyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Jaselyn, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Seattle University District, and we look forward to welcoming you back soon.Justin GastonGeneral Manager

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very aware of clients. Amenities were open and clean .
Stayed 1 night in Sep 2023
Response from General Manager on 24 Oct 2023
Dear Brenda, Thank you for staying at Residence Inn Seattle University District and for the high rating. We are delighted to learn that you loved our well-kept property, amenities and our attentive service. It was our pleasure accommodating you, and we look forward to your next visit.Justin GastonGeneral Manager

10/10 Excellent

Jolene, Aberdeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the proximity to Seattle Childrens. It feels very safe.
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Jolene, We appreciate the fantastic review of your stay at the Residence Inn Seattle University District! We are delighted you found our location to be an enjoyable part of your visit to Seattle and that we exceeded all of your expectations for a wonderful vacation. We look forward to your return.Justin GastonGeneral Manager

8/10 Good

SAHID

Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not clean upon check-in
Stayed 3 nights in Sep 2023
Response from General Manager on 16 Oct 2023
Dear Sahid, Thank you for choosing Residence Inn Seattle University District and for your positive rating. Please accept our sincerest apologies for the lack of upkeep of your accommodations, we will address this with our housekeeping team to ensure we can be proactive going forward. We understand your frustration and are grateful for your patience. Thank you again for your feedback, and we look forward to welcoming you back for the flawless stay you deserve.Justin GastonGeneral Manager

10/10 Excellent

Jennie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the proximity to the university and dining. Friendly staff, clean and well lit interiors.
Stayed 3 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Jennie, We are delighted you had a great experience at the Residence Inn Seattle University District. Thank you for mentioning how close we are to the University of Washington campus and the restaurants around; we are glad our location made your stay a complete success. We are also happy to know you enjoyed our hospitality and well-maintained accommodations. We hope you will think of us as your home whenever you come back to visit the University. Justin GastonGeneral Manager

8/10 Good

Manfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to U District line and plenty of dining options nearby
Stayed 3 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Manfred, It was a pleasure hosting you at Residence Inn Seattle University District. Thank you for mentioning how close we are to the University of Washington campus; we are glad our prime location, with easy access to a variety of dining and shopping venues, made your stay a complete success. Thank you once again for your feedback, and we look forward to your next visit.Justin Gaston General Manager

10/10 Excellent

Kimber

Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Kimber, Thank you for letting us know that your stay at Residence Inn Seattle University District has been outstanding, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Justin Gaston General Manager

10/10 Excellent

Hitesh, Cupertino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Friendly staff.
Stayed 3 nights in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Hitesh, Thank you for your generous compliments on your stay at the Residence Inn Seattle University District. Our goal is to ensure each guest's total comfort and satisfaction, and we are happy we exceeded your expectations. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We look forward to having you again whenever your travels bring you back.Justin GastonGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Love the kitchen and large room and free breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Sara, Thank you for staying at Residence Inn Seattle University District and for your kind review. We are pleased you loved our spacious accommodations and kitchenette and that you were able to start your day off right with our breakfast offerings. We look forward to being your first choice every time you are in the area. Justin Gaston General Manager

6/10 Okay

annette

Stayed 1 night in Sep 2023
Response from General Manager on 21 Oct 2023
Dear Annette, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations and disappointed you. We hope to have another opportunity to welcome you back again.Justin GastonGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 1 Oct 2023
Dear Donna, We appreciate you taking the time to leave your excellent rating regarding your recent visit to the Residence Inn Seattle University District. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to having a chance to host you again in the future.Justin GastonGeneral Manager

8/10 Good

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is pretty convenient to get to UW.
Stayed 16 nights in Aug 2023
Response from General Manager on 27 Sept 2023
Dear Sebastian, We are delighted you had a great experience at the Residence Inn Seattle University District. Thank you for mentioning how close we are to the University of Washington campus; we are glad our location made your stay a complete success. We hope you will think of us as your home whenever you come back to visit the University.We look forward to your return!Justin GastonGeneral Manager

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near the university of Washington. Easy paid parking access. Very good breakfast. Definitely would stay again. Also staff very friendly and helpful
Stayed 1 night in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Yolanda, Thank you for choosing Residence Inn Seattle University District and for your generous review. We are glad to read you had a great stay and that you especially enjoyed our complimentary breakfast offerings, courteous associates, and our proximity to the University of Washington campus. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Safe travels.Justin GastonGeneral Manager

10/10 Excellent

Luqman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Luqman, Thank you for the perfect rating of your time at Residence Inn Seattle University District. It is always a pleasure to see our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Justin GastonGeneral Manager

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Kelley, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you will make Residence Inn Seattle University District your home away from home whenever your travels bring you to our area. Justin Gaston General Manager