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Shuttle driver a little wild better hold on! Breakfast if you're diabetic nothing to eat not even sugar substitute for coffee . Strange noises at night.
Pillow was stained, a tequest for coffee maker topk 45 minutes and did not include coffee packet until rewuested. In AM discovered only coffee was decaf. Jacuzzi was broken. I was surprised at the quality of service because Fays Inn has usually been satisfactory.
John
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
We are sorry to hear that you did not enjoy your stay. We hope for you to stay with us again and we would be happy to serve you better.
This hotel was ok. Served it’s purpose for our flight the next day.
Shawna
Stayed 1 night in Mar 2024
Response from Manager on 29 Apr 2024
We are sorry to hear that you did not enjoy your stay. We hope for you to stay with us again and we would be happy to serve you better.
8/10 Good
TAKESHI, Ageo-shi
30 Mar 2024
Liked: Cleanliness, staff & service
Location is very good: walkable distance from SeaTac Airport, just next door to Seven Eleven store, several restaurants around the hotel..
I couldn't take hot shower in my room at my second stay (after having returned from Canada): Even when I turned handle to right over the center, water was not warmed.
TAKESHI
Stayed 1 night in Mar 2024
Response from Manager on 29 Apr 2024
Thank you for your response. We are glad to know that you enjoyed your stay. We look forward to serving you again soon.
I had a layover and decided to get a room here they have complementary shuttles .
Yadissa
Stayed 1 night in Mar 2024
Response from Manager on 29 Apr 2024
Thank you for your response. We are glad to know that you enjoyed your stay. We look forward to serving you again soon.
8/10 Good
Charles
17 Mar 2024
Charles
Stayed 1 night in Mar 2024
Response from Manager on 29 Apr 2024
Thank you for your response. We are glad to know that you enjoyed your stay. We look forward to serving you again soon.
8/10 Good
Jessica
15 Mar 2024
Jessica
Stayed 1 night in Mar 2024
Response from Manager on 29 Apr 2024
We are sorry to hear that you did not enjoy your stay. We hope for you to stay with us again and we would be happy to serve you better.
6/10 Okay
Maureen
13 Mar 2024
Maureen
Stayed 1 night in Jan 2024
Response from Manager on 29 Apr 2024
We are sorry to hear that you did not enjoy your stay. We hope for you to stay with us again and we would be happy to serve you better.
8/10 Good
Alexis
Travelled with partner
6 Mar 2024
Staff and shuttle service was excellent. Breakfast could be improved with a better selection for guests. There was a hair in my bathroom that was not mine and it stayed the whole trip because i wasnt willing to touch it.
Alexis
Stayed 5 nights in Feb 2024
Response from Manager on 29 Apr 2024
Thank you for your response. We are glad to know that you enjoyed your stay. We look forward to serving you again soon.
First driver good. Driver back to airport not so good. He liked stepping in the gas quickly. My room after locking it I could see right through to the hall outside my room. I was so tired from the day I just used my suitcase raised handle and jacket to block out the outside. Bedcover had some dark stain on it. But it was clean. And elevator was not working. Needs renovated. But hey it had a fancy mirror!
It is supposed to be a 3-star hotel? There is no functioning elevator for a third floor room. Hallways are dirty. Rooms are depressing. Neighborhood is dicey.
The breakfast consisted of mini muffins, yogurt, cereal that has sat too long in the dispenser, tang and the weakest coffee possible. Our tv didn't work the first night and they said they would try and figure it out but never returned. Our second night a guy figuredout how to connext it to cable but then every 2 minutes it would go into screensaver mode and we'd have to reset it over and over again. Eventually we just gave up. As a place to lay your head it met the base criteria of having decent beds and the hallway was quiet but that's it.
The room was fantastic. Other than the ppl upstairs who seem to not want to sleep and all and yell at each other nonstop up until I decided to leave at 3am.Breaksfast was lackluster. But I Don't do much breakfast anyway.
Was disappointed not having in room coffee as advertised. Fire alarm was set off during my stay. My second day i went down for breakfast at 8:30am and there was basically nothing available and NO coffee at all even tho it was supposed to be available until 9:30am.