Exterior
Check availability

Reviews of Holiday Inn Express Ft Payne, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ft Payne, an IHG Hotel
112 Airport Rd W, Fort Payne, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 434 out of 680 reviews" "
Rating 8 - Good. 186 out of 680 reviews" "
Rating 6 - Okay. 42 out of 680 reviews" "
Rating 4 - Poor. 11 out of 680 reviews" "
Rating 2 - Terrible. 7 out of 680 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rl on 23 Apr 2024
Thank you so much for staying with us!

10/10 Excellent

Richard

Travelled with partner
Property was under construction
Stayed 1 night in Apr 2024
Response from rl on 19 Apr 2024
Thank you for staying with us!

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lots of things around the hotel, but it is not walkable.
Stayed 1 night in Apr 2024
Response from rl on 19 Apr 2024
We are 1/4 a mile from the interstate, so seeing the restaurants are a shorter distance, it is walkable to restaurants. We have restaurants next to us and across the road next to us. If you want something else to eat, then a car is preferred.

10/10 Excellent

Shirley

Stayed 1 night in Mar 2024
Response from rl on 19 Apr 2024
Thank you so much for staying with us!

8/10 Good

Victoria, Fort Worth

Stayed 1 night in Dec 2023
Response from rl on 12 Mar 2024
Thank you so much for staying with us, we appreciate your kind review!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from rl on 6 Mar 2024
Thank you for staying with us, we appreciate your review!

10/10 Excellent

Mary Ann

Travelled with group
We loved everything about this property. The beds are very comfortable the shower is fantastic. Love that all products needed in the bathroom are provided 💕
Stayed 1 night in Jan 2024
Response from rl on 31 Jan 2024
Thank you so much for staying with us, we appreciate your wonderful review!

10/10 Excellent

James, White

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CURTIOUS FAST FRONT DESK CHECK IN STAFF.
Stayed 1 night in Dec 2023
Response from rl on 31 Jan 2024
Thank you for staying with us, we appreciate your review!

10/10 Excellent

Jerry

Travelled with family
Liked: Amenities
Very friendly and helpful staff. They were patient and thorough in performing their duties. The rooms were excellent in that they were clean and comfortable. The breakfast was excellent and the staff gave great attention to details of upkeep.
Stayed 1 night in Jan 2024
Response from rl on 31 Jan 2024
Thank you so much for staying with us, we appreciate your review!

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from rl on 18 Jan 2024
Thank you so much for staying with us, we appreciate your feedback!

10/10 Excellent

HOLLIE

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING WAS GOOD.
Stayed 1 night in Jan 2024
Response from rl on 18 Jan 2024
Thank you so much for staying with us, we appreciate your wonderful review!

10/10 Excellent

Slava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from rl on 9 Jan 2024
Thank you for staying with us, we appreciate the wonderful review!

10/10 Excellent

donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to every thing. We enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from rl on 9 Jan 2024
Thank you so much for staying with us!

10/10 Excellent

Jeannie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rl on 28 Dec 2023
Thank you so much for staying with us, we appreciate your review!

6/10 Okay

Randal

Stayed 1 night in Dec 2023
Response from rl on 18 Jan 2024
Thank you for staying with us!

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from rl on 26 Dec 2023
Thank you so much for staying with us, we appreciate your wonderful review!

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel; clean, quiet, safe. Nice front desk clerks and housekeepers. Very comfortable beds
Stayed 1 night in Nov 2023
Response from rl on 20 Nov 2023
Thank you so much for staying with us and the wonderful review!

8/10 Good

Keith

Stayed 1 night in Nov 2023
Response from rl on 20 Dec 2023
Thank you so much for staying with us, it's appreciated!

10/10 Excellent

Lindsey

Stayed 1 night in Oct 2023
Response from rl on 14 Nov 2023
Thank you for staying with us, we appreciate your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No issues. Nothing Fancy.
The hotel staff were kind and courteous. No issues checking in. The room was a double queen suite. It was fine overall, a little weird because it was a larger than normal size. Overall, no negatives to highlight.
Stayed 1 night in Oct 2023
Response from rl on 24 Oct 2023
Thank you for staying with us.

10/10 Excellent

Marvin

Stayed 1 night in Oct 2023
Response from rl on 14 Nov 2023
Thank you so much for staying with us, we appreciate your business!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent time--i am a 'low needs' patron, but even so, my time there was wonderful
Stayed 2 nights in Oct 2023
Response from rl on 24 Oct 2023
Thank you so much for staying with us!

10/10 Excellent

Todd

Stayed 1 night in Oct 2023
Response from rl on 27 Oct 2023
Thank you so much for staying with us, we appreciate your wonderful review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from rl on 29 Sept 2023
Thank you so much for staying with us, we appreciate your great review!

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it here. Clean, convenient. Breakfast was great!!! ONLY,one thing,,, the slamming of the doors from the neighbors down the hallway, why can't the doors close softly instead of slamming ( @ all hours). Otherwise, awesome..
Stayed 1 night in Sep 2023
Response from rl on 18 Sept 2023
Thank you so much for staying with us! Whenever you have a problem with neighbors/noise, call down to the front desk and we will try to help you. I hope your next stay with us will be quieter!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from rl on 14 Sept 2023
Thank you so much for staying with us!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We requested a late check out due to being in town for my husband's grandfathers funeral. We were asked what time we wanted to check out, and after making our suggestion of 1:00 (or possibly 1:30), we were told no. The staff said they could only go to 12:30. If that were the case, why didnt the staff simply say 12:30 from the beginning? Additionally, we could have checked in at 3pm, but did not arrive until 11pm.
Stayed 1 night in Aug 2023
Response from rl on 2 Sept 2023
I am so sorry for your loss. As for the time you are to check out, if you make the reservation through a 3rd party, then you only get to noon. If you make it through us,and are a member you get until 2pm. If you made it through Expedia, then you get till noon, regardless of what time you arrive. I hope you will try us again in the future.

2/10 Terrible

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a run down hotel, which wouldn’t be a big deal if they priced themselves appropriately. But I paid $170 for a room that needed a facelift years ago. Total rip off.
Stayed 1 night in Aug 2023
Response from rl on 2 Sept 2023
I'm sorry you felt that way. We've had new furniture installed and new TVs the last time we were renovated, three to four years ago. We are due for another one the end of this year! We are only one of two hotels like us. The other motels are much less expensive, if that is what you wish to pay. I hope you will give us another try in the future!

8/10 Good

John

Travelled with family
Liked: Cleanliness, room comfort
Starting to show signs of aging.
Stayed 1 night in Aug 2023
Response from rl on 11 Aug 2023
It's almost time to do a facelift. We are due at the end of this year!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rl on 11 Aug 2023
Thank you for staying with us!

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from rl on 7 Aug 2023
Thank you for staying with us!

10/10 Excellent

Sara

Stayed 1 night in Jul 2023
Response from rl on 22 Aug 2023
Thank you so much for staying with us!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from rl on 28 Jul 2023
Thank you so much for staying with us, we appreciate your review!

10/10 Excellent

Jasn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from rl on 14 Jul 2023
Thank you!

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from rl on 14 Jul 2023
Thank you for staying with us!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late and had no problems with check in. Everything was very comfortable and very clean. Would recommend it.
Stayed 1 night in Jun 2023
Response from rl on 3 Jul 2023
Thank you so much for staying with us, we appreciate your great comments!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk was very helpful to suggest restaurants in the area and very friendly. Breakfast was great-we loved the pancake machine.
Stayed 1 night in Jun 2023
Response from rl on 29 Jun 2023
Thank you so much for staying with us! Looking forward to your return.

10/10 Excellent

William

Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Stayed 1 night in Jun 2023
Response from rl on 14 Jul 2023
Thank you so much for staying with us!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. Seemed fairly new and had lots of attention to detail like the delicious cookies at check in. Several restaurants very close by and the free breakfast was delicious.
Stayed 1 night in Jun 2023
Response from rl on 22 Jun 2023
Thank you so much for staying with us, we appreciate your kind words!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from rl on 29 May 2023
Thank you so much for staying with us!

10/10 Excellent

Elisia R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from rl on 29 May 2023
Thank you for your review and for staying with us!

10/10 Excellent

Emily, Abingdon

Stayed 1 night in May 2023
Response from rl on 20 Jun 2023
Thank you so much for staying with us!

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from rl on 29 May 2023
Thank you so much for staying with us!

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Not The Best Stay
Our stay here was just for the weekend, but the house keeping was not up to par. The cleaning lady came in daily and grabbed the garbage and gave us fresh towels, but the beds weren’t made and supplies weren’t replenished. We ran out of things such as toilet paper. On top of that our room was near an area where you could hear the water pipes banging all day and night.
Stayed 2 nights in May 2023
Response from rl on 16 May 2023
I am so sorry your stay wasn't relaxing. Whenever you have an issue, call down to the front desk so we can make it right. I hope you will give us another try in the future and your stay was just an exception.

6/10 Okay

Zack

Stayed 1 night in May 2023
Response from Rl on 4 Jun 2023
Thank you!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I love the stay everything was perfect the bed was a little stiff but other than that it was a great stay,
Stayed 2 nights in May 2023
Response from rl on 13 May 2023
I'm sorry you did not care for our mattresses. The beds were replaced and they are not saggy like some hotels. I hope you will give us another try in the future. We appreciate your comments.

10/10 Excellent

John

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & as advertised, staff was helpful & friendly, hotel was well maintained with promised amenities. Would stay again.
Stayed 1 night in Apr 2023
Response from rl on 28 Apr 2023
Thank you so much for staying with us! We look forward to your return.

10/10 Excellent

Rodney B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2023
Response from rl on 27 Apr 2023
Thank you so much for staying with us!

8/10 Good

Richard

Stayed 1 night in Apr 2023
Response from rl on 13 May 2023
Thank you so much for staying with us!