Exterior

Reviews of Budgetel Inn

2 out of 5
Budgetel Inn
23945 John T Reid Pkwy, Scottsboro, AL

Reviews

6.6
Rating 10 - Excellent. 30 out of 131 reviews" "
Rating 8 - Good. 39 out of 131 reviews" "
Rating 6 - Okay. 22 out of 131 reviews" "
Rating 4 - Poor. 19 out of 131 reviews" "
Rating 2 - Terrible. 21 out of 131 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were super nice and friendly. This was a great place to stay. I was able to back my boat right up to the door to my room which was great for being down here for fishing.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Charita, Fort Payne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quiet
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,Honest appreciation from our beloved guests is what we yearn for. Thank you for your sweet feedback that reflected our values truly. We are eager to see you again.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had an easy check-in experience. Providing a smooth and efficient check-in process is a priority for us, and we're pleased to know that we met your expectations. We hope to see you again soon!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice hot shower with great water pressure. Comfortable mattress. Nice convenient location. Clean room.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

6/10 Okay

Big

It was alright
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Bob

it was truely OK
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Allen

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful room Smokey left went got in truck and trying to get resr
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Dia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Sophia CSR on 4 Oct 2023
Hi Dia,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

roger

Liked: Staff & service
Got there , had to climb stairs to room! Too old for that, rooms upstairs not as good or clean as downstairs
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 15 Sept 2023
Dear Guest,Your comfort and satisfaction are important to us, and we apologize for any inconvenience you experienced. We appreciate your feedback and will certainly take it into consideration as we work to improve our accommodations. Thank you for bringing this to our attention.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 28 Aug 2023
Hi Brian,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jul 2023
Response from Sophia CSR on 7 Jul 2023
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
Booked a Non-smoking room. Arrived and the room smelled of a freshly smoked cigarette. Towels, bedding all stained. Cigarette holes in bedding. Clumps of hair on floor. Dirty toilet. Flys coming from the nasty hole in sink. Got email from hotel that we wouldn't get room service. Came back to our room after leaving for a couple hours someone came in took dirty towels and again smoked in the room. No pool. Advertised there's a pool but nope it hasn't worked in years apparently. AC didn't work properly.
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Dear Guest,I want to assure you that your experience does not reflect the level of service and quality we aim to provide. We appreciate your patience and understanding, and we would like to make it right for you and hope to serve you better with our improved conveniences in the future.Thank you for bringing these issues to our attention. We value your feedback and will take immediate action to address and rectify these shortcomings.

4/10 Poor

Ronnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sophia CSR on 4 Jun 2023
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean place to stay.
Stayed 2 nights in May 2023
Response from Sophia CSR on 23 May 2023
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

Clarence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and well maintained.
Stayed 1 night in Mar 2023

4/10 Poor

Shannon

Stayed 1 night in Feb 2023

10/10 Excellent

Charita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Feb 2023

10/10 Excellent

Charita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 1 night in Feb 2023

2/10 Terrible

Kendall

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Sheets were stained and dirty. Went to the desk and they gave us another room. It was worse than the first room. I had already checked in. I told them we weren’t staying there. She said her manager would have to give a refund on my card. I hope they are honest enough to do it. No way anyone should stay there.
Stayed 1 night in Dec 2022

6/10 Okay

Peter

Stayed 1 night in Dec 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2022

8/10 Good

Olice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Oct 2022

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything seemed okay to me. Only thing was I got woken up about 2 am with some loud guests but other than that I have no complaints.
Stayed 1 night in Oct 2022

10/10 Excellent

joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was algood
Stayed 1 night in Sep 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay there. We appreciated the comfortable beds and were glad for the shampoo, clock, note pad, pen, and hangers which were missing in the hotel we stayed in the previous night.
Stayed 1 night in Sep 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Randell

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
False advertisement. No operational pool. No continental breakfast. No coffee in rooms. Supposedly last pack given out. Room service was okay.
Stayed 2 nights in Sep 2022

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not first time to stay here! Economical, quiet clean! Did see one water bug but every place gets then every so often! Will go back!
Stayed 1 night in Sep 2022

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Tuhin Patel, GM on 1 Sept 2022
Thank you Andrew for staying with us and for your fair and honest review. We really appreciate your business.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable, comfortable, and clean
Stayed 1 night in Aug 2022
Response from t on 1 Sept 2022
Thank you Stacy for staying with us and for your fair and honest review. We really appreciate your business.

4/10 Poor

Cheri

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The housekeeping staff were wonderful! The property has closed its pool, and apparently do not intend to reopen. The sites that assist with booking should know that they don’t allow the pool to be used & that pets are not free to stay. When I booked this 1 reason we chose this location was the advertised pet friendly and there was no mention of additional charges for pets. However, they billed me an additional $200 for our pets.
Stayed 8 nights in Jul 2022
Response from Tuhin Patel, GM on 10 Aug 2022
I'm so sorry to hear that you were not made aware of our pool being permanently closed. We do accept pets with pet fees.

6/10 Okay

Debbi

Travelled with family
Liked: Staff & service
It is fine for a quick over night stop. Happy it was clean!
Stayed 1 night in Jul 2022
Response from Tuhin Patel, GM on 10 Aug 2022
Thank you for staying with us. We appreciate your business and feedback.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

2/10 Terrible

Benjamin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muy buena atencion de la recepcionista, Las habitaciones sucias, Las camas mal tendidas y sabanas manchadas, Piscina cubierta con una lona, fuera de servicio y no habia desayuno. tube que cancelar las habitaciones y buscar otro hotel.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing to like ..if was dirty...bugs flying in room...no breakfast as stated
Stayed 2 nights in May 2021

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better
I have stayed there before and was not pleased with service or rooms. This time was much better due to the remodeling. I will stay there on my next trip.
Stayed 2 nights in May 2021

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
........
Stayed 1 night in Apr 2021

8/10 Good

Stacey

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

2/10 Terrible

Destiny

Stayed 1 night in Mar 2021

2/10 Terrible

katelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST PLACE EVER
roaches!! dirty walls, dirty bed sheets, terrible unprofessional service. hated it. actually left as soon as i got there without a refund bc it was so nasty.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good But no soap or shampoo had to go to the office
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was excellent for my travels . Room was dirty . Trash behind the bed !! Stains and cigarette holes in linen . Water pressure was great and plenty of hot water . Towels were very clean and white . Some lights were broken and didnt work .
Stayed 1 night in Mar 2021

4/10 Poor

ThiccVicc, Nashville, TN

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room had one of the drawers ripped off the cabinet and the TV didn’t work. They moved us next door to another room and there was a dead roach in the bathtub and the toilet didn’t work well at all. Staff was very kind and helpful though. I wouldn’t stay there again though. The roach was too much... these were also supposedly just remodeled also. They didn’t do a great job remodeling...
Stayed 1 night in Dec 2020

4/10 Poor

Stuart

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

4/10 Poor

Ronnie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It should be called a roach hotel , will never stay there again the room was nasty
Stayed 1 night in Sep 2020