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The staff here were super nice and friendly. This was a great place to stay. I was able to back my boat right up to the door to my room which was great for being down here for fishing.
John
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.
Dear Guest,Honest appreciation from our beloved guests is what we yearn for. Thank you for your sweet feedback that reflected our values truly. We are eager to see you again.
Dear Guest,Thank you for your feedback! We're glad to hear that you had an easy check-in experience. Providing a smooth and efficient check-in process is a priority for us, and we're pleased to know that we met your expectations. We hope to see you again soon!
Friendly staff. Nice hot shower with great water pressure. Comfortable mattress. Nice convenient location. Clean room.
Keith
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
6/10 Okay
Big
21 Mar 2024
It was alright
Big
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
6/10 Okay
Bob
17 Mar 2024
it was truely OK
Bob
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Awful room Smokey left went got in truck and trying to get resr
Allen
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
Dia
30 Sept 2023
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Dia
Stayed 1 night in Sep 2023
Response from Sophia CSR on 4 Oct 2023
Hi Dia,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
roger
13 Sept 2023
Liked: Staff & service
Got there , had to climb stairs to room! Too old for that, rooms upstairs not as good or clean as downstairs
roger
Stayed 2 nights in Aug 2023
Response from Sophia CSR on 15 Sept 2023
Dear Guest,Your comfort and satisfaction are important to us, and we apologize for any inconvenience you experienced. We appreciate your feedback and will certainly take it into consideration as we work to improve our accommodations. Thank you for bringing this to our attention.
Hi Brian,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
Booked a Non-smoking room. Arrived and the room smelled of a freshly smoked cigarette. Towels, bedding all stained. Cigarette holes in bedding. Clumps of hair on floor. Dirty toilet. Flys coming from the nasty hole in sink. Got email from hotel that we wouldn't get room service. Came back to our room after leaving for a couple hours someone came in took dirty towels and again smoked in the room. No pool. Advertised there's a pool but nope it hasn't worked in years apparently. AC didn't work properly.
Verified traveller
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Dear Guest,I want to assure you that your experience does not reflect the level of service and quality we aim to provide. We appreciate your patience and understanding, and we would like to make it right for you and hope to serve you better with our improved conveniences in the future.Thank you for bringing these issues to our attention. We value your feedback and will take immediate action to address and rectify these shortcomings.
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Room was dirty. Sheets were stained and dirty. Went to the desk and they gave us another room. It was worse than the first room. I had already checked in. I told them we weren’t staying there. She said her manager would have to give a refund on my card. I hope they are honest enough to do it. No way anyone should stay there.
We enjoyed our stay there. We appreciated the comfortable beds and were glad for the shampoo, clock, note pad, pen, and hangers which were missing in the hotel we stayed in the previous night.
The housekeeping staff were wonderful! The property has closed its pool, and apparently do not intend to reopen. The sites that assist with booking should know that they don’t allow the pool to be used & that pets are not free to stay. When I booked this 1 reason we chose this location was the advertised pet friendly and there was no mention of additional charges for pets. However, they billed me an additional $200 for our pets.
Cheri
Stayed 8 nights in Jul 2022
Response from Tuhin Patel, GM on 10 Aug 2022
I'm so sorry to hear that you were not made aware of our pool being permanently closed. We do accept pets with pet fees.
6/10 Okay
Debbi
Travelled with family
4 Aug 2022
Liked: Staff & service
It is fine for a quick over night stop. Happy it was clean!
Debbi
Stayed 1 night in Jul 2022
Response from Tuhin Patel, GM on 10 Aug 2022
Thank you for staying with us. We appreciate your business and feedback.
Muy buena atencion de la recepcionista, Las habitaciones sucias, Las camas mal tendidas y sabanas manchadas, Piscina cubierta con una lona, fuera de servicio y no habia desayuno. tube que cancelar las habitaciones y buscar otro hotel.
I have stayed there before and was not pleased with service or rooms. This time was much better due to the remodeling. I will stay there on my next trip.
roaches!! dirty walls, dirty bed sheets, terrible unprofessional service. hated it. actually left as soon as i got there without a refund bc it was so nasty.
Location was excellent for my travels . Room was dirty . Trash behind the bed !! Stains and cigarette holes in linen . Water pressure was great and plenty of hot water . Towels were very clean and white .
Some lights were broken and didnt work .
First room had one of the drawers ripped off the cabinet and the TV didn’t work.
They moved us next door to another room and there was a dead roach in the bathtub and the toilet didn’t work well at all. Staff was very kind and helpful though. I wouldn’t stay there again though. The roach was too much... these were also supposedly just remodeled also. They didn’t do a great job remodeling...