Staff were excellent, exceptional customer service from a young girl in the bar serving a wheelchair user- cleared the cluttered bar area of signs so the lady could see better. A service provider in the breakfast restaurant was lovely - think she was from Glasgow. Lovely young lass in the leisure centre, helpful and very chatty.
On the downside as soon as you leave the ground floor it’s grubby, even my 7 yr old commented on the state of the bathroom door…… it was disintegrating from the bottom up!