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Reviews of Satis House

Satis House
Yoxford, Main Road, Saxmundham, England

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 80 reviews" "
Rating 8 - Good. 19 out of 80 reviews" "
Rating 6 - Okay. 18 out of 80 reviews" "
Rating 4 - Poor. 11 out of 80 reviews" "
Rating 2 - Terrible. 6 out of 80 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Chriistopher

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else.
What a poor hotel. Do NOT stay here if offered the Attic room. On approaching the hotel there is no signage. I arrived in the evening and it was dark. I eventually found the potholed driveway unlit and not even a security light on outside the entrance. I walked in and nobody was there. Reception was dark and uninviting with nobody there. I shouted for someone still nobody came. After hanging around for 15 minutes a lady turned up to check me in only to ask why I hadn’t rang the bell. What bell? It was hidden on the desk. Walking down a smelly corridor She took me to my room up a very very narrow steep staircase 28 steps no lift no help with my bags. This is your room, this is the bedroom, this is the mini bar she said and left. The carpet was filthy how she didn’t see it I don’t know. I went down stairs and told her to get it vacuum for my return. On further inspection of the room items in the mini bar were past their use by dates extension lead over door was a trip hazard empty toilet roll left in the draws. The door closer wasn’t fixed to the door. The bathroom was discussing mould around the bottom of the shower. The shower glass was smeared and dirty which really didn’t matter because there was no hot water in the morning to have a shower. The tap in the sink was nothing like the photo on the website. No wardrobe to hang your clothes. The menu is limited to 2 starts and 2 mains. I ate out. In the morning there was no one there to complain to. Awful hotel.
Dirty carpet
Narrow stairs poor banister
Out of date peanuts
Broken door closer
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satis - factory
The building is old (!), so the rooms are high ceiling and large. The decoration is highly original and eclectic. Our room was ready on time and well appointed and clean and comfortable. We dined in on our first night. The meal wassail good and tasty, although there was a limited menu not he night. Breakfast was good and wholesome with a large choice, pleasantly served in another eclectically decorated room. The entrance to the hotel, off the main road is slightly difficult to see and the signage is not clear. The staff were all very friendly and went out of their way to be of assistance.
Stayed 3 nights in Oct 2023

10/10 Excellent

Aleida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a 5 star experience! The Satis House is a beautiful property. It’s an old English home and when staying there you feel like you’re experiencing the quintessential English manor. The owners are so welcoming and accommodating! Join them in the restaurant and share a glass of wine and you will be regaled with stories of the property. Breakfast was made to order and fabulous! We can’t wait to go back!
Stayed 1 night in Oct 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky place but we loved it, Sarah was a complete star, doing everything herself
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Jane

Business traveller
Disliked: Staff & service, property conditions & facilities
No signage spent 30 mins finding hotel, not as rural as suggested, not very cleN
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good
Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated and furnished but the rainfall shower head didn't work and water spilled out of the spray shower head. Apart from that perfect
Stayed 1 night in Sep 2023

2/10 Terrible

Chris

Disliked: Property conditions & facilities
We booked this as a dog friendly stay, after we had booked they advised that they had no dog friendly rooms available, we immediately contacted Expedia who have been no help in helping us get accommodation or refund our money. The hotel have apologised and agreed they will refund our money but their hands are tied until Expedia contact them…Expedia advise they have been unable to contact the hotel so cannot refund… we had to book alternative rooms an more cost
Stayed 2 nights in Sep 2023

6/10 Okay

Linda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property doesn’t have a lift I am disabled and had to climb a flight of stairs to get to my room was told no other room was available so had to go upstairs on hands and knees the banister was unstable and I felt a good push and it would give way I don’t think it would pass a health and safety inspection
Stayed 1 night in Sep 2023

8/10 Good

ELI

Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Smriti

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast Very helpful and accommodating staff, I was able to book a slightly earlier breakfast as I needed to head off early Room was extremely comfortable, spacious and quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in friendly staff location beautiful accommodation
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
On arrival staff were friendly and the building/grounds appear very nice. However our room was a bit disappointing. The decor was old and tired, with curtains that were half falling down and difficult to open or close. The room was not very clean. There were multiple cobwebs and spiders sharing the room! There was a dog barking through the night also which I believe belongs to the hotel owners. Overall felt the room was very expensive for what it was and could benefit from a good clean and refurbishment.
Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
This is an elegant house in quiet surroundings. Naturally on account of its age it is not for those who prefer off-the-shelf modernism. The prorietor is very attentive and helpful. The breakfast was excellent
Stayed 1 night in Jun 2023

10/10 Excellent

Angel

Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Stayed 1 night in Jun 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property was in a good and quiet location. The floors in the garden room bathroom is collapsing to the point that I almost went through it going for a shower.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this quirky, slightly camp, peaceful place. Sarah, who was doing everything while we were there (the owners were away) was magnificent and couldn't do enough to make our stay pleasant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Lesley

Liked: Staff & service, room comfort
Disliked: Cleanliness
Weekend break
Faded glory. Comfortable and spacious room but could have been cleaner. Shower in bath should have been made safer with grab handles.
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disappointing!
The property was obviously a lovely in it’s day, however it is very tired now and really needs a refurbishment. Our room was tired, dusty and smelt of damp, however the bedding was clean and fresh. We was woken at 6am with dogs constantly barking in a building next to our room. The only person we saw was a young man, who checked us in upon arrival, served us drinks in the bar and then waited on us in the restaurant for dinner. The food was not a good quality either and was not value for money. The next morning at breakfast it was the same young man that waited on us. He then went on to check us out on our departure. I feel this poor chap deserves a helping hand !
Stayed 1 night in Aug 2022

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lovely host, allowed us to check in early for a wedding which was really helpful! Great bed and super comfortable!
Stayed 1 night in Jul 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Therese

Stayed 1 night in Mar 2022

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay for business
Was disappointed that they tried to charge £15 for breakfast when it was free booking through hotel.com website. This was quickly waived but if you are charging that gor breakfast, i would expect fruit juices, cereal and more than 1 piece of toast! I will be staying again as was comfortable.
Stayed 1 night in Feb 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
It was very pleasant staying there, very friendly staff, very comfortable room, food very good, service very good, good situation, very good all over.
Stayed 1 night in Oct 2021

6/10 Okay

Kathryn

Travelled with partner
Liked: Staff & service
Ideal position for touring around the area. Lovely garden. Quirky decor. Spacious room but it was deluxe so to be expected. The main complaint would have to be the noise from the main A12, we were very aware of it. However the hotel has garden rooms that would be much quieter.
Stayed 3 nights in Sep 2021

10/10 Excellent

AJITH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful hosts.
Stayed 1 night in Sep 2021

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Was good and nice, but overpriced. The bed wasn't so comfortable, felt it was divided in the middle. I had a burger for dinner and was one the best burgers and breakfast was sooo good too.
Stayed 2 nights in Sep 2021

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satis House
Terrible hotel to stay at and very poor value for money. Arrived early only to be ignored and the room itself was tired, dirty and cramped. Constant barking of dogs outside the window and the front office was never staffed. Very disappointing considering the price and to be avoided at all costs.
Stayed 2 nights in Aug 2021

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel. Very friendly & professional host.
Stayed 1 night in Jun 2021

2/10 Terrible

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building work made the hotel dirty and unpleasant
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Andy, Cambridgeshire

Travelled with partner
Liked: Staff & service
Restaurant was very good. Waitress was outstanding.hotel really needs a bit of work to bring up to scratch.
Stayed 1 night in Aug 2020

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Staycation
We stayed at this hotel for 2 days and it was enjoyable as it was our first nights away from home since lockdown. The staff were very helpful and the food was good... The restaurant and bar area could be more relaxing but I suppose on these unprecedented times it's not so easy.
Stayed 2 nights in Aug 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

8/10 Good

Neil, North London

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Top quality room and interior to the hotel. The owner and his wife seem to do all the work and struggle to keep up. There was a long wait for each meal during dinner and this was not warned about or helpful to our time schedule. We hear the owner was the chef and he cooked everything fresh with no preparation to save time! Covid laws meant a cut in kitchen staff but this was not fully to blame. Idiosyncratic!
Stayed 1 night in Jul 2020

8/10 Good

Neil

Liked: Cleanliness, staff & service
Decent break
Very helpful staff, room upgraded.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satis House and Ben were really welcoming. Clean and tidy, well presented rooms. Very friendly people and atmosphere, would definitely stay here again.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very much a 2* Hotel with slightly odd manager
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting atmosphere. Excellent dinner, though wines were a trifle expensive for what they were.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
The hotel is obviously being renovated but the shower power so very poor and to half fill the bath took 40 minutes. Cooked breakfast was not brilliant either. The biggest fault was dog f
Stayed 3 nights in Jul 2019

10/10 Excellent

Ieuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019