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Reviews of Kewadin Sault Ste Marie Hotel

3 out of 5
Kewadin Sault Ste Marie Hotel
2186 Shunk Rd, Sault Ste. Marie, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 397 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 175 out of 1002 reviews" "
Rating 4 - Poor. 69 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable. They are doing some nice upgrades to exterior of building that look nice so far.
Stayed 2 nights in May 2024
Response from Patty on 9 May 2024
Thank you for staying with us, we hope you come back and see us when the new rooms are ready. We are very excited about the renovations. Thank you for your understanding during this time.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Patty on 6 May 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Jon

Stayed 1 night in Apr 2024
Response from Patty on 10 May 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Patty on 22 Apr 2024
Thank you for staying with us, we hope to see you again soon.

2/10 Terrible

Char

Disliked: Staff & service, property conditions & facilities
There wasn't ANY HOT WATER TO SHOWER AND NO COLD WATER TO BRUSH YOUR TEETH
Stayed 1 night in Apr 2024
Response from Patty on 22 Apr 2024
We are very sorry to hear you did not enjoy your stay. We are replacing those auto faucets with the renovations, that will take care of the water issues. We hope you will come back after renovations are done and give another chance.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking lot and driveway have a lot of potholes
Stayed 1 night in Apr 2024
Response from Patty on 15 Apr 2024
Thank you for staying with us, we hope to see you again.

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service
Very nice property, but it did take forever for the water to heat up in the bathroom. I wish there were some late night dining options as well.
Stayed 1 night in Apr 2024
Response from Patty on 12 Apr 2024
Thank you for staying with us and providing your feed back, we will pass this on to appropriate departments.

2/10 Terrible

Cari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was horrible with smoke smell asked for new pillows and was told no. Dust was horrible had construction on borh sides of room. Allergies we bad after stay. Staff unhelpful and said it is what it is but when construction is done they will be smoke free in room's. Definitely would ot stay there again
Stayed 1 night in Apr 2024
Response from Patty on 22 Apr 2024
We are very sorry about your stay, we have addressed these issues, some can't be helped due to the renovations. We hope you will give another change when renovations are done.

6/10 Okay

Ashly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patty on 9 Apr 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Gary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was unfriendly and have to wait 10 minutes for someone to come back to the desk to check us in
Stayed 1 night in Apr 2024
Response from Patty on 8 Apr 2024
We are very sorry about that and will address it with the team

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Wade

Stayed 1 night in Mar 2024
Response from Patty on 8 Apr 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Bailey

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot an item at the hotel and they shipped it to my home free of charge!! Great experience they definitely went the extra mile!!
Stayed 5 nights in Mar 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Leslie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff were very nice. The hotel is quite lovely. It was under construction so minor inconveniences were understandable. The room itself could have been cleaned a little better. The vent in particular was not well maintained. The room was large and afforded us space for moving around without feeling cramped. We will stay there again.
Stayed 2 nights in Mar 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

2/10 Terrible

Katy

Stayed 3 nights in Mar 2024
Response from Patty on 12 Mar 2024
Thank you for staying with us, we are sorry you did not enjoy your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would recommend and we will definitely be back.
Stayed 2 nights in Mar 2024
Response from Patty on 11 Mar 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is undergoing a multi million dollar renovation that will not be completed until into 2025. Be prepared for some noise and dust as everything will be dirty due to construction. Looking forward to everything being renovated and new once this project is done as it is long overdue.
Stayed 2 nights in Mar 2024
Response from Patty on 11 Mar 2024
Thank you for staying with us, we hope to see you again. We are very excited for the renovations, it was long over due.

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs tlc on the rooms restaurant open monday Tuesday and a better menu
Stayed 2 nights in Mar 2024
Response from Patty on 8 Mar 2024
Thank you for staying with us. We are in the process of lots of TLC to our rooms, they will be completely brand new when completed.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patty on 5 Mar 2024
Thank you for staying with us, we hope to see you again soon

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patty on 29 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

bruce

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patty on 26 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like staying at the Casino. It has everything you need with lots to do.
Stayed 2 nights in Feb 2024
Response from Patty on 26 Feb 2024
Thank you for staying with us, we can't wait to see you again

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things to do
Stayed 1 night in Feb 2024
Response from Patty on 21 Feb 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable place to stay
Stayed 1 night in Feb 2024
Response from Patty on 26 Feb 2024
Thank you for choosing us, we hope to see you again

8/10 Good

Alicia

Travelled with partner
Liked: Amenities, property conditions & facilities
I liked the atmosphere
Stayed 1 night in Feb 2024
Response from Patty on 21 Feb 2024
Thank you for staying with us we hope to see you again

6/10 Okay

Christina

Travelled with group
Liked: Staff & service
I liked the grill place. Good food fast and reasonable
Stayed 3 nights in Feb 2024
Response from Patty on 13 Feb 2024
Thank you for staying with us, we hope to see you again soon

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. With the exception of being able to smell cigarette smoke throughout the hotel.
Stayed 2 nights in Feb 2024
Response from Patty on 13 Feb 2024
Thank you for staying with us, we hope to see you again soon

10/10 Excellent

Windy

Stayed 1 night in Feb 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and friendly staff
Stayed 2 nights in Feb 2024
Response from Patty on 9 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

Stephanie

Stayed 1 night in Jan 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

2/10 Terrible

Kim, Redford

Travelled with partner
Disliked: Staff & service
Room we booked had a very strong terrible odor coming through bathroom vents smelling like pot! Sickening smell!!! Took a bit of negotiating to have room moved because I booked through Expedia. They told me I couldn’t be moved due to Expedia booking. - and this hotel wasn’t even close to 1/2 full!!! Very frustrating!!!!!!!!
Stayed 1 night in Feb 2024
Response from Patty on 6 Feb 2024
We are very sorry for the misunderstanding on your room change. We are a zero tolerance for marijuana, I hope security was notified.

4/10 Poor

Joey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
First room had mold in the walls and the wall paper was peeling off. Someone tried to use scotch tape to hide it. second room still had the smell but it was a tad bit better looking. Staff was helpful but there wasn’t much they could do due to how busy they were.
Stayed 2 nights in Jan 2024
Response from Patty on 6 Feb 2024
We are very excited for the remodeling to complete and these issues to be taken care of. We hope you come see us again and enjoy our new rooms

8/10 Good

Michael

Hotel was under remodeling. Very Noisey!!!!!!
Stayed 1 night in Jan 2024
Response from Patty on 6 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Hima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

HENRY

Stayed 1 night in Jan 2024
Response from Patty on 25 Mar 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly
Everyone of your staff were extremely nice from the security guards..to the staff at the restaurant for breakfast. So friendly
Stayed 3 nights in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kewadin is a nice place to stay if you want entertainment or just sit around and relax
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One stop shop
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Stacy, Carp Lake

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricey. Late check in time. Great pool, jacuzzi, and sauna.
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

8/10 Good

Willie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
Pervasive smoky smell. This casino allows smoking.
Stayed 2 nights in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

4/10 Poor

Britany

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

Paula

Liked: Cleanliness, staff & service
The room esp bathroom was needing a redo. Broken and chipped tiles, caulk needing replacement etc.
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we are very excited for our remodel to be complete

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was a little far, but other than that, a great experience.
Stayed 2 nights in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

10/10 Excellent

Jane

Stayed 2 nights in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

Kelsey

Stayed 1 night in Jan 2024
Response from Patty on 6 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

Kimberley

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Hotel smelled like smoke but the room was clean. A little outdated but not bad. They had a great restaurant in the hotel and very nice gift shop. It was my first time going to a casino. It was a fun experience getting my players card and checking everything out in the casino. I might come back for the casino part but may get a different hotel to stay at.
Stayed 2 nights in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Patty on 1 Feb 2024
Thank you for staying with us, we hope to see you again