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Reviews of Hotel Grad

4 out of 5
Hotel Grad
Safeta Hadzica 19, Sarajevo, Bosna i Hercegovina

Reviews

9.0

Wonderful

Rating 10 - Excellent. 49 out of 83 reviews" "
Rating 8 - Good. 29 out of 83 reviews" "
Rating 6 - Okay. 3 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mehdi

Travelled with family
Great location. Clean. Quiet.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nermin

Travelled with family
Nice area and very friendly people
Stayed 1 night in Nov 2023

10/10 Excellent

Sasa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. Right outside of the hotel there was an option to take the bus into town, to avoid trying to find parking and it was great. Their included parking was easy and safe.
Stayed 1 night in Jul 2023

10/10 Excellent

Shaun, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, very friendly staff.
Stayed 3 nights in Jun 2023

6/10 Okay

KunChang, Douliou

Stayed 1 night in Jun 2023

10/10 Excellent

Flordeliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 4-night stay at Hotel Grad was an excellent experience. Very good breakfast. The room was always clean. All the staff are very helpful and very friendly. We couldn't ask for more.
Stayed 4 nights in May 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

2/10 Terrible

Britney

Disliked: Amenities, property conditions & facilities
The worst hotel that I've booked this far in Sarajevo! The room is facing the road! The bed is uncomfortable, the pillows are horrible, most of the tv channels don't work , there is a crack in the bathroom mirror AND THERE IS NO SOAP IN THE SHOWER DISPENSER!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Lejla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2023

10/10 Excellent

Ismail

Stayed 1 night in Oct 2022

6/10 Okay

Adel, Fairport

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First, pros. The room was large (one queen bed and 2 singles, in a 2 rooms suite). It was very clean, modern, the bathroom was very nice. Location was good, midway between the city center and the airport. Cons, once we got into the room, we discovered that the AC was working only in one room. When trying to open a window to let some air in, it fell on our head. Thank God no one was seriously hurt. Very dangerous situation. Spoke to the receptionist, she came immediately and said that the AC was not working because the window is not properly closed. She tried to see what is wrong with the windows and had another one fall on top of her head. Eventually she could not properly close windows (because they were broken) and could not make the AC work because the windows were not completely shut. No resolution as they were supposedly fully booked. Parking is very limited. No cafe/restaurant on site (or it was not open that day). We didn’t try breakfast because we had an early flight. Over all definitely not worth the price of over 250km, there are much better options near by. We stayed at Ibis Styles previous and had a much better experience for half price.
Stayed 1 night in Aug 2022

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean, the staff is amazing… Excellent overall.. Def coming back
Stayed 3 nights in Jun 2022

10/10 Excellent

Selmir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2022

10/10 Excellent

Mitja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel for business travel
Small hotel, outside of city center, good for business travels, maybe not so much for tourism as center and main attractions are not in walking distance. Rooms are spacious, clean and modern. Breakfast is more or less basic, could some more choice.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting Sarajevo. The staff is friendly and assist with everything needed.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2021

8/10 Good

Marwan

Liked: Property conditions & facilities, room comfort
No frills stay
I stayed frequently for convenience reasons at this hotel since new. It is very basic in every aspect but the service is ok and so are the rooms.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel to stay when you visiting Sarajevo
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Safir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel and the service of the receptionist staff was brilliant
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel not far from the center
The hotel is literally 5-8 minutes from the center, new, large rooms with helpful personnel. Excellent for singles or couples. Transport from and to the centre is approximately 6BAM per way.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

FAHAD M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Mr.X

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one
Nice and quite new hotel. Friendly staff. Fast and reliable WiFi.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, but a ways from the city center...if you don’t want to figure out transit, (which is confusing in Sarajevo) find a place closer to the city center.
Stayed 3 nights in Jun 2018

4/10 Poor

Ravia, arizona

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
renovated hotel, nothing else
Hotel is beautiful, but not enough staff. Bad location. AC didn’t work, had to open windows. Close to airport
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent above expectations
Really beautiful hotel and the staff are super nice and accommodating. It’s new and you can see this. The breakfast is good and simple but everything you would want. The only thing I would add to the rooms are kettles to make tea or instant coffee in the morning. Regardless, I will definitely be staying here whenever I’m in Sarajevo. Don’t worry about the location it’s not unsafe and near Grbavica, which is a nice part of town.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff
Excellent hotel and staff. A bit away from old town but was at the perfect location for my business meetings. Do try chevapi at a nearby restaurant called Zmaj. Breakfast can be improved.
Stayed 6 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Haven in Sarajevo
This Hotel is super friendly and very clean. The main reason I stayed there originally is because it is a non-smoking Hotel. Sarajevo is a heavy smoking society and I had to leave my other hotel because of the cigarette smoke. The breakfast was pretty good and the coffee was excellent. If you don't want to live in an ashtray definitely stay at Hotel Grad. I loved it. There are non smoking restaurants in Sarajevo but hard to find. Klopa is one but a terrible place with the worst service and bad treatment from the staff. My friend got food poisoning there Look for others if you can.
Stayed 7 nights in Dec 2017

8/10 Good

Wing Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds!!
Stayed 2 nights in Sep 2017

10/10 Excellent

Medical

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel. Very helpful staff. Distant from the main center. 10-15 mins drive. Female travelers may want somewhere closer to the center. Double bed is single bed joined together and hence a gap in the middle. Can be problematic for those with back problems. Nonetheless highly recommended hotel.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again
Great place! Awesome service
Stayed 1 night in Jun 2017

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sarajevo stay!
It was a good experience, When I booked it, I chose the full board option which I was charged $89+. The room rate was $70.00 and they do not offer full board. It was on Hotels.com web site advertising next day. Just disappointed with Hotels.com. The location was very difficult to find as no GPS acknowledged the address. I would look for a different location in the future, closer to city center and activities.
Stayed 1 night in Jun 2017

8/10 Good

noor39, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay.
My husband and I stayed 4 nights in Hotel Grad from 15th May till 18th May. Although the room is small, it is very well carpeted you can actually walk bare-footed as it's thick and soft. The bed is comfortable too, the bathroom is well-fitted with good quality Grohe products. Wifi is very good and the flat tv screen is big with many cable channels. Breakfast is good too. The hotel staff are very friendly especially Biljana. Our only gripe - the house rules which states 'in the room are not allowed to consume food' which is rather ridiculous. Assuming you bought something outside and need to consume it urgently when you feel hungry. So it's forbidden? The rule should be re-looked and amended if necessary otherwise it won't sit well with the hotel guests. Nevertheless overall it's a pleasant hotel stay. Ask for a room away from the city view due to the noisy traffic. Do take note this hotel is out of the city ctr. You can take the public bus to the old city. The bus stop is within walking distance from the hotel, abt 200 metres away. The hotel can also arrange tours with a private car and a guide. We booked 2 tours over 2 days - The Prokosko Lake tour and The Boracko Lake tour with stopover at Konjic city. These tours are highly recommended for its beautiful scenery. And the guide is very friendly too.

10/10 Excellent

Dia Deis, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
very nice hotel 5 mint driving to the city center and 2 mint to Sarajevo shopping center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God hotel, nice room
Room was very nice and free parking is available. Breakfast buffet was decent. Local bus stop is nearby with quick access to Old Town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and spacious hotel
The neighborhood is not so great, so we were a bit worried, but when we arrived saw that Hotel Grad was new, clean and very secure. The room was large by European standards and very comfortable. There were toiletries and even slippers. The only drawback was that the (large) shower could have used a shower curtain. The breakfast had great variety, although I would encourage you to go down early if you want your food really hot. The staff was helpful and welcoming.

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel
Excellent hotel. Newly constructed and super clean. The staff is very friendly and the free hotel pickup is a good bonus.

10/10 Excellent

baris, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally new hotel, would definitely recommend
This is a superb hotel 5-10 minutes busride from Bascarsija. Everything is new, they have modern looking spacy and clean rooms. Very helpful staff. Plus, they gide you free Ride from and to AirPort. One of the best choices in Sarajevo. Thank you

10/10 Excellent

Anthonyswamy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
It was indeed amazing as the hotel is new and the staff were extremely good. Best for the price. But I have an issue. when I booked I selected "1 room for 2 persons" but the hotel owner showed me a receipt which showed "1 room for 1 person" and I had to pay additional amount of 25 euros. It is only the mistake of hotel.com. In fact I should get the refund from hotel.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and impressive
Help us with everything lovely staff and service not so close to the city center but its even better to be apart from the crowd

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Selim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

ONUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Miro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Eren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr sauber und sehr schön . Es ist sehr empfehlenswert.
Stayed 1 night in Aug 2023

10/10 Excellent

Ismeta

Liked: Cleanliness, staff & service, property conditions & facilities
Ist von der Innenstadt etwas entfernt, für mich passend, weil ich die Ruhe genießen konnte. Mondern eingerichtet. Sehr freundliches Personal.
Stayed 5 nights in Jun 2023

10/10 Excellent

Ali

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Bosnia Sarajevo , un gran país
Excelente , limpia , buen servicio y buena ubicación
Stayed 5 nights in Oct 2022

10/10 Excellent

Jungeum

Stayed 4 nights in Aug 2022