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Reviews of Gran Estanplaza Berrini

5 out of 5
Gran Estanplaza Berrini
Rua Arizona 1517, São Paulo, SP

Reviews

9.2

Wonderful

Rating 10 - Excellent. 572 out of 882 reviews" "
Rating 8 - Good. 238 out of 882 reviews" "
Rating 6 - Okay. 42 out of 882 reviews" "
Rating 4 - Poor. 15 out of 882 reviews" "
Rating 2 - Terrible. 15 out of 882 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and food
Stayed 3 nights in Mar 2024

10/10 Excellent

Shawn, Colorado

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. There was an issue with my reservation and the front desk (Michelle) was tremendous in getting the issue solved. Fantastic breakfast. Will stay again.
Stayed 4 nights in Feb 2024
Response from Gerente Geral on 18 Apr 2024
Mr. Shaw,We hope you are well.Thank you for sharing your experience with us! We hope to welcome you again.Best Regards,

8/10 Good

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Stayed 6 nights in Dec 2023

10/10 Excellent

Victor Andres Venegas, Santiago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy completo, conveniente, inmediato al sector financiero. Buen restaurante!
Stayed 3 nights in Nov 2023

8/10 Good

Martijn

Liked: Cleanliness, staff & service
Rooms old and noisy
Stayed 2 nights in Oct 2023

10/10 Excellent

DANIELA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a five star property with a fabulous staff. The restaurant folks are incredible.
Stayed 3 nights in Aug 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 6 nights in Apr 2023

10/10 Excellent

Lingying

6/10 Okay

Arthur, Reno

Stayed 4 nights in Jan 2023

8/10 Good

Andre, Sao paulo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location and good staff

8/10 Good

Royce

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and incredible views !!!

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

mark, boca raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an old world charm. I enjoyed my visit.
Stayed 6 nights in Oct 2022

8/10 Good

WILSON, miami

Travelled with family
Liked: Cleanliness, staff & service
My room was ok with a few things that i didn't like it. Mattress wasn't right for my back, tv small and bad quality, image not sharp. I stayed in a high floor but felt super noisy. Staff was the high note specially at the breakfast , i would stay again just for the breakfast. However i stayed in 3 hotels in the same area, 500 yards apart and this one would be my 2nd option.
Stayed 4 nights in Aug 2022
Response from Abel Feris Jr. - General Manager on 4 Nov 2022
Dear Mr. Wilson,Thanks for share your oppinion with us!We hope see you again in your next visit do Brasil

10/10 Excellent

Christian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to be in Sao Paulo, great customer service from Gabriela and Michael
Stayed 4 nights in Aug 2022

8/10 Good

JEFFERSON

Stayed 1 night in Aug 2022

10/10 Excellent

Luis Felipe Baptista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Nicely done, good-sized room. Staff was helpful and food was good.
Stayed 1 night in May 2022
Response from Abel Feris – General Manager on 12 Jul 2022
Dear Guest, Thanks for share your oppinion

8/10 Good

Shamie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location in a quiet neighborhood. Room size is good, but not sufficiently clean and room furniture rather old.
Stayed 1 night in May 2022

8/10 Good

Luis Felipe Baptista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2022

10/10 Excellent

Luis Felipe Baptista

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, top notch service.
Stayed 1 night in Apr 2022
Response from Abel Feris – General Manager on 11 May 2022
Dear Mr. Luis Felipe, Thanks for share your opinnion with us! We hope see you back soon

8/10 Good

VICTORIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Dimy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 7 nights in Feb 2022
Response from Abel Feris – General Manager on 15 Mar 2022
Dear Mr. Dimy, Thanks for share your oppinion with us!

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The style of the hotel is very pretty as one can see by the pictures. However, upon visiting you start noticing the details: stained chairs in the dining room, chipped teapots (with its chips ending up in you coffee cup), dried milk on the lip of the milk jug even though you're the first person at breakfast (raising the question of how often the milk jug is cleaned), holes in the bed sheets and rusty shower heads to mention a few. The service was nice and the tapioca pancakes and fresh fruit offered at breakfast were delicious. However, the hotel is def not in the 4*-5* range.
Stayed 3 nights in Jan 2022
Response from Abel Feris – General Manager on 20 Jan 2022
Dear Mrs. Maria, Thanks for share your oppinion with us!

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot talk enauph about Michelle. At frint desk. A Trully lovely lady. Thank you. Staff extremely kind and helpful. Will return.
Stayed 3 nights in Nov 2021
Response from Abel Feris – Gerente Geral on 6 Dec 2021
Dear Mr. Alexandre, Thanks for share your oppinion with us, it´s really important! We´ll extend your comments and congrats with our front desk employee. Abel Feris – General Manager

10/10 Excellent

pia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nathanan, Patricia and Sergio were so good to us. I loved the service. Very nice place to stay. The food is amazing. Will come back next year 🤗🙏
Stayed 7 nights in Oct 2021
Response from Abel Feris – Gerente Geral on 16 Nov 2021
Dear Guest, thanks for share your opinnion about the services, food and team!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location, comfort, service. Understandably breakfast buffet not as rich as before pandemic, but still good.
Stayed 1 night in Sep 2021
Response from Abel Feris – Gerente Geral on 8 Nov 2021
Dear Mr. Martin, Thanks for share your opinion with us! Abel Feris Gerente Geral

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, breakfast, rooms, everything was great about this place. I have stayed at other more expensive places in São Paulo but this place is the best. I will stay there again, and probably every time I visit São Paulo.
Stayed 2 nights in Jul 2021
Response from Abel Feris – General Manager on 12 Aug 2021
Dear Guest, Thanks for share your opinnion with us! We are really Happy to know that you enjoyed your stay! Will be a great pleasure receive you every time you came to São Paulo.

10/10 Excellent

Wency

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

MAURICIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was good and as you would expect. The staff were super friendly and helpful. They printed a few pages for me without a problem. The gym equipment was a bit dates
Stayed 1 night in Nov 2020

10/10 Excellent

Carlos H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for SP visit
Great!!!
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

João

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very professional and kind!
Stayed 1 night in Feb 2020

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel has always been fantastic, and I book it for my boss each time he visits Sao Paulo.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice rooms, good gym and good breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2019

8/10 Good

OSCAR PINTO DA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Josr, İstanbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, neraby shopping centers and restaurants in a residential area.
Stayed 2 nights in Nov 2019

10/10 Excellent

Mr.B., Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Complimentary breakfast is out of this world.
Stayed 6 nights in Nov 2019

10/10 Excellent

Kdm, New York

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel. I travel all over the world, and what separates a good hotel from a great one is the service. The service here was amazing, from Natalia and the staff (including the pianist) in the breakfast area to the staff at the front desk, everyone went out of their way to make us feel pampered and special. The buffet is wonderful, too. The area is a business area, so it’s quiet and clean, and close to the domestic airport. And both the hotel’s rooms and the public areas are beautiful. I’d go back in a heartbeat!
Stayed 4 nights in Oct 2019

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

MairaViana, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing! Breakfast is great and the rooms are very comfortable and clean!
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was reasonably clean but definitely not 5-star
Stayed 2 nights in Sep 2019

8/10 Good

Evandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019