Hi Albert,Thank you for your review on Expedia! We're delighted to hear that you found Hotel Platino comfortable and quiet, and that you enjoyed a good night's sleep on our comfortable bed. We appreciate your feedback and hope to welcome you back again in the future for another comfortable stay.Best regards, Hotel Platino.

Hi John,Thank you for your review on Expedia! We're glad to hear that you found Hotel Platino to be a top-notch hotel at a reasonable price. We strive to provide excellent value for our guests, and we're pleased to know that you enjoyed your stay with us. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards, Hotel Platino.

Dear Valued Guest:Thank you so much for taking the time to share your review. Guest ServicesPlatino Hotel & Casino

Dear Valued Guest:We appreciate you taking the time to share your feedback. What an amazing review, thank you so much.Guest ServicesPlatino Hotel & Casino

Hi Catalina,Thank you for sharing your experience on Expedia. We are glad to know that you found the location of Hotel Platino convenient and that you felt safe in the area. We apologize for any inconvenience you experienced during check-in due to the wait and request for a refrigerator deposit. We appreciate your comments about the spaciousness of the room, the cleanliness and the good internet service, especially important when traveling with children.We are pleased to know that you found the nearby restaurant an advantage and that you enjoyed your stay overall. We will take into account your suggestions to improve our services and we hope to have the opportunity to welcome you again in the future.Best regards, Hotel Platino.

Dear Valued Guest:It is awesome to have read your review. Guest ServicesPlatino Hotel & Casino

Dear Valued Guest:What an amazing review, thank you so much. We hope to welcome you back soon.Guest ServicesPlatino Hotel & Casino

Dear Valued Guest:What an amazing review, thank you so much.Guest ServicesPlatino Hotel & Casino

Dear Jean:We sincerely appreciate you taking the time to leave us your opinion. We are very sorry to hear that your experience did not meet your expectations. We are saddened to hear that you found our hotel in need of renovation and that you experienced communication problems with our staff.Please accept our sincerest apologies for any inconvenience you experienced during your stay. Please rest assured that we take your feedback very seriously and will pass it on to the relevant team to address and rectify the issues mentioned.We would love the opportunity to regain your trust in us. If you decide to return, please feel free to contact us directly so we can ensure your next stay is exceptional.Kind regards,Lowel Leon General Manager Platino Hotel & Casino

Dear Roberto:Thank you so much for taking the time to leave us such a wonderful review! We are very happy to know that you had a pleasant experience with us.We are pleased to know that you found our check-in process easy and that our staff provided friendly service. It's also great to know that you were satisfied with the cleanliness of our rooms.Your kind words truly motivate us to continue providing exceptional service to all of our guests.We look forward to welcoming you back to Platino Hotel & Casino in the near future!Kind regards,Platino Hotel & Casino Customer Service

Dear Belkis:We sincerely appreciate your kind words and your time to leave us a review. We are glad to know that your overall experience was good.We are very sorry to hear that the casino did not meet your expectations. We value your feedback and will pass it on to the relevant team so we can improve and offer you an even better experience in the future.We hope to have you back soon and provide you with a complete and satisfactory experience at Platino Hotel & Casino.Kind regards,Platino Hotel & Casino Customer Service

ANSWER:Dear Roger:We appreciate your feedback and the time you took to share your experience with us. We are pleased to know that you found our hotel to offer good value for the price.We sincerely regret any inconvenience you experienced during your stay. We value your comments about the age of the hotel and will take your comments into account for future improvements.We are glad to know that you appreciated the spaciousness of the rooms, the operation of the air conditioning, as well as the presence of a refrigerator and safe in the rooms. We also appreciate your praise for our front desk and breakfast staff.However, we are very sorry to hear about the incident with our security guard. We understand how frustrating this must have been for you and offer our sincerest apologies for any inconvenience caused. We will take steps to address this situation and ensure it does not occur again in the future.We hope to have the opportunity to welcome you again and provide you with a much more satisfactory experience in the future.Kind regards,Platino Hotel & Casino Customer Service

Thank you for your great review!

Dear Valued Guest:Thank you so much for your amazing review.Guest ServicesPlatino Hotel & Casino