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Reviews of Comfort Inn & Suites Santee

2.5 out of 5
Comfort Inn & Suites Santee
221 Britain St, Santee, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 314 out of 834 reviews" "
Rating 8 - Good. 276 out of 834 reviews" "
Rating 6 - Okay. 133 out of 834 reviews" "
Rating 4 - Poor. 76 out of 834 reviews" "
Rating 2 - Terrible. 35 out of 834 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Ok
Stayed 1 night in Apr 2024

6/10 Okay

Cassie

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, convenient to I-95 but not too close.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is ok
Stayed 1 night in Apr 2024

8/10 Good

Matt

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient and easy to find
Stayed 2 nights in Jan 2024

4/10 Poor

Megan Catherine

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and smelly. Multiple areas of the room needed renovation due to breakdown.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was nice and large as their were 6 of us. The pull out couch was comfy. And the room and hotel were very clean. Staff were friendly.
Stayed 1 night in Mar 2024

8/10 Good

Paula

Stayed 1 night in Mar 2024

6/10 Okay

Titus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn't very clean.
Stayed 1 night in Mar 2024

4/10 Poor

John

Old tech plus curtains in the room, do not close hence the parking lot light shines through the window all night…
Stayed 1 night in Feb 2024

8/10 Good

Edraina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great

10/10 Excellent

Michael

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have stayed here a couple of times, its gotten worse over the years
Stayed 1 night in Feb 2024

10/10 Excellent

Laraine D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very easy. The desk clerk was polite and friendly and handled everything efficiently. The property is newer and nice and clean. This is the second time I’ve stayed here traveling down to Florida, and will do so again.
Stayed 1 night in Feb 2024
Response from Theresa on 22 Feb 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Santee I-95 and the services we provide for our valued guests. We are so glad you enjoyed your stay. Thank you for choosing to stay with us. We look forward to seeing you again soon.

4/10 Poor

Kristin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poorly insulated walls that let sound in from outside the door, the building, upstairs and downstairs. The curtains were not blackout curtains that overlapped and let a lot of outdoor lighting in. Rooms were very poorly maintained and nothing was cleaned or updated
Stayed 1 night in Feb 2024
Response from Theresa on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Santee I-95. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Property conditions & facilities
Employees were very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access with friendly dtaff and coffee was available when I needed it.
Stayed 1 night in Feb 2024

6/10 Okay

Saffiroon

Travelled with family
Average hotel, not bad and not amazing either. Beds and room were clean and overall the property was in neat condition. The microwave in the room was functional although it had rotary controls and one was missing! The bathroom could use some TLC. Water pressure from the shower was very minimal. The vanity/sink/mirror look old and lighting not very good. The space in the bathroom was great but just needed more to it to be quite par with the rest of the hotel’s overall pretty good allure. Breakfast was free but sad tbh, very limited and you have to make your own waffles and toast. The hot water dispenser did not have clear looking water, couldn’t come to drink it based on how it looked. The person who checked us in was very friendly and helpful. The rest of the staff was pretty quiet.
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Santee I-95. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to properly host you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Theresa Hickman, GM on 17 Feb 2024
Thank you for taking the time to share your experience with us.Your feedback is important to us. We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean. Good breakfast. Friendly staff.
Stayed 1 night in Feb 2024
Response from Theresa Hickman, GM on 9 Feb 2024
Thank you for taking time to share your thoughts about your stay with us. It is our goal to provide our guests with a pleasant experience, and are so glad you enjoyed your stay. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The convenient location and cleanliness helped my travels enjoyable.
Stayed 1 night in Jan 2024
Response from Theresa Hickman, GM on 9 Feb 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Santee I-95 and the services we provide for our valued guests. We are so glad you enjoyed your stay, and look forward to seeing you again soon.

10/10 Excellent

Thomasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad I Tried It
It was surrounded by a variety of tourist services but was calm and quiet. The staff was perfect.
Stayed 3 nights in Jan 2024
Response from Theresa Hickman, GM on 9 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay. We sincerely appreciate and value your feedback.. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Thank you for staying with us. Please visit us again soon!

8/10 Good

Jane

Stayed 1 night in Jan 2024

8/10 Good

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Mary Lou

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Joan

Travelled with partner
Disliked: Amenities
Property was old. The breakfast was horrible. The woman overseeing the breakfast was i different and rude. Would not stay there again.
Stayed 1 night in Dec 2023
Response from Theresa Hickman, GM on 9 Feb 2024
On behalf of our team, we would like to take this opportunity to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using your feedback to make improvements, so we can provide exceptional experiences for all of our guests. We hope for another opportunity to host you in the future.

10/10 Excellent

Gordon

Stayed 1 night in Dec 2023
Response from Theresa Hickman, GM on 9 Feb 2024
Thank you for taking time to share your feedback concerning your stay with us. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Linda, Laurel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023
Response from Theresa Hickman, GM on 9 Feb 2024
Thank you for sharing your thoughts concerning your stay with us. We are happy to hear that you enjoyed your stay. Thank you for choosing to stay with us. We hope to see you again soon.

2/10 Terrible

MICHAEL, BRIDGEPORT

Disliked: Cleanliness
Travelocity is a rip off. Period. Will never use them again.
Stayed 1 night in Dec 2023
Response from Theresa H. General Manager on 15 Dec 2023
We are sorry to hear that you had issues with Travelocity, but Travelocity is a third party reservation system, and the hotel has no control over that aspect. We sincerely hope your stay at the hotel was an enjoyable stay, and that you will not hold any harsh feelings towards the hotel for any issues you may have encountered with Travelocity.

10/10 Excellent

maria

Liked: Amenities, property conditions & facilities
I like everything
Response from Theresa Hickman, GM on 9 Feb 2024
We appreciate you taking time to share your feedback concerning your stay with us. We use your feedback to continually improve, with the goal of providing the best possible experience for our guests. Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Asia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay
Stayed 2 nights in Nov 2023

6/10 Okay

Renee

Disliked: Property conditions & facilities
Bathroom was “not” nice. Mold & dirt in several areas. Drapes would not function. Door to room would not close & latch unless you pulled it hard. Sad that this is the norm for a $150 room.
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Very courteous staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

James Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Comfort Inn was excellent. The staff was on point with guest service, check-in, and breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The breakfast pastry options were not adequate.
Stayed 1 night in Oct 2023

10/10 Excellent

James h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, could not be better
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Room is extremely dirty
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Santee I-95. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for another opportunity to host you in the future.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Perfect for our overnight stay as it’s just off the highway and near to good restaurants
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to let us know how your stay went. Your feedback is important to us, as we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We appreciate your business, and hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for choosing to stay with us. We hope to see you again soon

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely comfortable visit & friendly.
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for staying with us. Please visit us again soon

8/10 Good

Bonnie gene

Liked: Cleanliness, staff & service, room comfort
The facility needs updating … big room but no table and chairs. Staff was very friendly, breakfast staff was very efficient and made sure everything was freshened. Could use upgrading.
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
We are in the process of renovations, and hope you will stay with us again the next time you are in town

8/10 Good

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked us in was very nice. Joked with us. Room clean and comfortable. Lobby decorated nicely for fall and Halloween. Loved the smell of baked cookies when we came in. Also cookies were pretty tasty.
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for staying with us! We hope to see you again soon

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 25 Oct 2023
Thank you for staying with us. Please visit us again soon

8/10 Good

Renata

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Management on 25 Oct 2023
Thank you for choosing to stay with us. We hope to see you again soon

10/10 Excellent

Juan N

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. no complain
Stayed 1 night in Aug 2023
Response from Management on 25 Oct 2023
Thank you for choosing to stay with us. We look forward to seeing you again soon