2 outdoor pools
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Reviews of Yotau All Suites Hotel

3.5 out of 5
Yotau All Suites Hotel
Av. San Martin No. 7, Santa Cruz

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 74 reviews" "
Rating 8 - Good. 27 out of 74 reviews" "
Rating 6 - Okay. 19 out of 74 reviews" "
Rating 4 - Poor. 8 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2023

6/10 Okay

Miklos

Stayed 1 night in Jan 2023

2/10 Terrible

luis

Stayed 2 nights in Sep 2022

8/10 Good

Manuel

Stayed 2 nights in Mar 2022

6/10 Okay

Andres

Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Feb 2022

10/10 Excellent

Marcial J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was clean and the restaurant had really good food
Stayed 1 night in Aug 2019
Response from Ventas on 28 Aug 2019
It was a pleasure offer you our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Ventas on 29 Aug 2019
Ha sido un gusto brindarle nuestros servicios. Hasta una próxima oportunidad.

10/10 Excellent

Verified traveller

Good hotel. Centrally located.
Stayed 3 nights in Aug 2018
Response from Ventas on 31 Aug 2018
Thanks for your comment, its a pleasure to offer our services

6/10 Okay

E, Texas

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs to improve the Bathrooms
The Bathroom was very old fashion, the vanity was broken, the bathtub had a big stain and the shower had a door? to a mechanical area? very disappointing for a 5-star Hotel! over all the bathroom was terrible!
Stayed 4 nights in Jun 2018
Response from Carlos on 6 Jul 2018
We are very grateful for your comment and we are in continuous improvement of our hotel and our services, we look forward to your prompt visit so you can notice the change, kind regards

4/10 Poor

Carolina, Santa Cruz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissapointed!!... price is too high for this hotel. Room smells musty. Air conditioning dusty. And beds (sheets and pillows) were not clean. Also, the electrical outlets were a bit loose. I am requesting a reduced rate per night to be Charged. Thank you.
Stayed 2 nights in May 2018
Response from Carlos on 6 Jul 2018
We are very grateful for your comment and we are in continuous improvement of our hotel and our services, we look forward to your prompt visit so you can notice the change, kind regards

2/10 Terrible

martinez, arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night not sure if I could have stayed longer. We found roaches in the bathroom and in the bedroom. My friends room was even worse, they had to change rooms. The kitchen was very old and falling apart. I didn’t use it but the pool looked nice at night.
Stayed 1 night in Nov 2017
Response from Marketing & Ventas on 10 Nov 2017
Good Afternoon; We really sorry that your experience with us weren´t the best, but we are working to improve our service. Thanks for comment.

4/10 Poor

Vivi, usa

Disliked: Cleanliness, property conditions & facilities, room comfort
Need maintenance, no clean, the breakfast is the best .
Stayed 1 night in Oct 2017
Response from Marketing & Ventas on 10 Nov 2017
Good Afternoon; We are working in the hotel maintenence to improve your experience.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location, adequate hotel
Fine hotel. Good bargain for the money.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Good location. Friendly staff Poor breakfast. Reasonable price but I doubt it is a 5 stars Overall isca nice hotel for a business trip

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Adrian, M

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again !
The hotel needs an urgent update and upgrade. Springs killing my back, wet carpet smelling horrible, bathroom arcaic, taps leaking and a poor breakfast. Nothing else...

8/10 Good

Nihad, Washington DC

Liked: Staff & service, room comfort
Nice hotel, spacious suite and helpful staff.
Overall, our experience was very good, with one qualification: limited number of staff spoke English, which made it a challenge for us to navigate through daily interaction with staff.

2/10 Terrible

Mikey, Bend,Oregon

Disliked: Staff & service, property conditions & facilities
Outdated hotel with poor amenities
Well as we already know when traveling,many countries idea of service is not up to par with USA,neither is Bolivia.But our complaints will be focused on the restaurant,the pool and the spa.1)Restaurant-on the menu it talks about the food prepared by their executive chef.LET ME TELL YOU-the dinner gave us Food Poisoning.I believe it was the ceveche,because it just wasnt as fresh as we are used to,but believed it was ok to consume.My wife threw up two hours later,and spent the next two days with feeling awful and having 911 emergency diarrhea.I can not throw up due to a stomach proceedure that prevents me from doing so.I spent the next several days with a low grade fevel,my skin feeling irritated,and waiting out the food going from my stomach to my intestines and finally out of my system.On top of all this,the next day was a holiday and all the pharmacies were closed.So we could not start an antibiotic until wednesday.As a side bar,our main dish that evening was beef.It was not prepared properly and was tough and did not taste very good.I can cook better than this.On top of it all,we had to pay for it.2) I ventered down to the pool on wednesday,there was no towel station,and the pool was dirty,all kinds of stuff floating on top and sitting on the bottom.3)Spa was no experience,you had to call for an appointment to get a massage,or a sauna.The masseuse came from her home,and we had to pay the desk clerk for calling her.WOW.The massage was good after feeling like CRAP

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel near to good Restaurants
This hotel seems to have a good history and now it definitely needs some renovation. Only receptionists speaks english as mostly with other Hotels in Santa Cruz. Had a bad air-conditioner in the room and was repaired after i asked to get them fixed. Breakfast is basic and nothing special.

8/10 Good

Lisiane, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable room
The room was very large and comfortable, including a balcony, kitchen, room, bedroom and bathroom (although the bathroom was a little old).

8/10 Good

John p, ormond beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice enough
great bellboy Benidicto nice guy , the front desk could be more efficient.Got stuck in the elevator. An older property but well located nice gardens recommended. good food good breakfast

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Second Stay
The hotel meets my requirements while doing business in Santa Cruz.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not for business!
Stayed 1 night for business and though an interesting hotel for its architecture did not meet my expectations for efficiency, practicality and common sense: No working WiFi, Elevators broken, nothing for a quick something to eat, no lobby to speak of, etc, etc. May work for the tourist exploring that area of Guadalajara but not for business.

6/10 Okay

Donald, San Diego

Liked: Cleanliness, staff & service, room comfort
Yotau Suites Good Location good hotel
This is my 3rd time staying at this hotel during a business trip to Santa Cruz. The arrival at the hotel was marred by the fact that the elevators don't go directly to all the floors, about ½ the rooms require walking up ½ a flight of stairs. This is not horrible, but no fun when you are carrying bags. The elevator closest to my room did not go to the 4th floor (requiring a walk up a ½ flight of stairs) because the 4th floor button was broken, so we went to the 5th floor and walked down a ½ flight of stairs. My impression is that this hotel is in need of upgrading because in general the facility is showing signs of age, worn carpets, banged up walls, etc. The room was comfortable and having a suite was nice because you had a nice kitchenette with a large table for eating and working. One of the A/C units had to be repaired because the fan made a loud clattering noise, but the facilities people repaired in about 30 minutes. Although I declined the offer to move to a new room, proper housekeeping procedures might have avoided this inconvenience. The lighting was OK, the bathroom was clean and there was a good selection of toiletries. One problem with the bathroom was that the shower controls were difficult to adjust and the hot water was extremely hot which is a potential scalding danger. I didn't eat at the hotel restaurant, so I can't offer any info there.

6/10 Okay

VINAY, Dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
Just Ok
The hotel lacks in cleaning. The hotel business center dosn't work at all. No computer, no printer. I won't recommend for business travellers

8/10 Good

Eduardo, Weston, Florid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very good location, excellent service and room. Will comeback soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The stay was not what I thought it would be.
When I first arrived, the hotel did not have my reservation. The receptionist suggested that I had the wrong hotel. They proceeded to create a voucher of my credit card in case that they didn't find my reservation in their system. The staff was not too friendly. On the way to the room, the elevator was small, when I reached my floor, the light of the hallway was burned. This made it very difficult to find my room. The room was steamy, I turned on the AC. It took a long while to cool down the room. I ordered room service. First they brought my glass of wine, then 20 minutes later they brought my burger and 20 minutes later brought the bill. A little stranger, seemed that they were not very organized. All in all, for the price I paid, I would just prefer staying at Los Tajibos.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great, however they need to update the furniture and mattress.

8/10 Good

Vladislav Remar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andre, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large room! Great restaurant and service.
Sure one of the best hotels to stay. The internet was not very good, but you can connect your laptop into a cable inside the business center.

4/10 Poor

oscar, houston

Disliked: Staff & service, property conditions & facilities
old style hotel
big room but internet was not that good. Not fast, weak signal and disconnected to offen

8/10 Good

R A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
work trip
The hotel staff was very very nice and helpful. The internet could be a little faster but still worked. Location is good and several restaurants on the same street however cabs are inexpensive.

8/10 Good

Mark, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yatau
Very nice hotel; good restaurant; large room; but some areas outdated

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First time in Bolivia
The hotel was in a convenient location. Nice view of the pool. The room was clean. The breakfast was good but the actual restaurant area was kept very warm and air conditioner not turned on until mid-morning.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Yotaú: Nice Hotel in a great location
During my stay in Santa Cruz, I stayed in 3 hotels in 3 nights and this hotel was by far the nicest and was close to good restaurants within walking distance. I did enjoy eating in the restaurant one night and the food and the service was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service
darum
Five stars Suite, but it is like three stars service

2/10 Terrible

KIYOSHI

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
2部屋予約、利用したが、一つはシャワーで熱いお湯が出たが、もう一部屋はほぼ水しか出なかった。　部屋の設備の状況がしっかりと確認されていない。
Stayed 1 night in Jun 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ventas on 3 Mar 2020
Ha sido un grato honor brindarles nuestros servicios. Saludos Cordiales

6/10 Okay

janny, geneve

Disliked: Property conditions & facilities
hotel 5 etoiles !!!! non 3
alors les suites, sont grande mais tout le reste est totalement dépassé !!!, je suis resté 17 jours, le matin même a 9h au petit-déjeuner, il y a pas grand chose et en plus c est toujours pareil !!! la literie sa va, j ai changé 2 fois de chambre !!! la premiere fois au 5 éme étage, au dessus il y a un club donc on entend tout !!!, 4 ème étage, on a eu un ronflement vibrant dans notre chambre !!! insupportable 3 jours pour réparé !!! sincèrement je voyage énormément mais la cela ne vaux que 3 *** !!! PISCINE PAS CHAUFFE ET JACUZZI EN PANNE !!!
Stayed 15 nights in Jun 2018
Response from Ventas on 31 Aug 2018
Your comments and suggestions allow us to improve our services

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para alojarse
Buena ubicación y excelente atención. La habitación muy cómoda pero la tv era muy pequeña para la distancia de mi cama al mueble . En los demás Excelente .
Stayed 3 nights in Jun 2018
Response from Carlos on 11 Jul 2018
Agradecemos mucho su comentario y nos motiva a seguir trabajando para ustedes nuestros huéspedes que son lo mas importante en nuestro hotel, lo esperamos pronto nuevamente.

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jun 2018
Response from Carlos on 11 Jul 2018
:)

6/10 Okay

Wenhai

Liked: Cleanliness, staff & service
应当添加遮光窗帘
Response from Carlos on 6 Jul 2018
We have BlackOut Curtains in all Suites, please excuse if your room doesn't count with that. We are very grateful for your comment and we are in continuous improvement of our hotel and our services, we look forward to your prompt visit so you can notice the change, kind regards

8/10 Good

Wenhai

Liked: Cleanliness, staff & service
可以配置加厚的窗帘

10/10 Excellent

Eber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yotau
Hotel antigo, mas muito bom. Ótima cama, quarto enorme. Ótima localização. Café da manhã com muita variedade e muito bom. Funcionários muito atenciosos. Por ser antigo, tem alguns detalhes que pecam.

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gusto el hotel por la tranquilidad, el estilo clásico y la localización . Fueron siempre muy amables

4/10 Poor

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente ubicación, habitaciones muy amplias y cómodas. Muy buen servicio en general
Response from Randdy Daza on 14 May 2017
Muchas gracias por su visita. Apreciamos sus comentarios. Lo esperamos pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otel 5 estrelas. Fica no segundo anel da cidade perto das principais ruas comerciais e do centro. O Atendimento é maravilhoso, os quartos confortaveis. Tem salão de chá inclusive para as pessoas que não estão hospedadas no hotel. As piscinas são maravilhosas, ja que Santa Cruz é uma cidade extremamente quente.