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Reviews of Santorini Village - Hotel Boutique

2.5 out of 5
Santorini Village - Hotel Boutique
Kilometro 42.5 Carretera Litoral, Playa el Tunco, Tamanique, Libertad Department

Reviews

5.0
Rating 10 - Excellent. 8 out of 51 reviews" "
Rating 8 - Good. 7 out of 51 reviews" "
Rating 6 - Okay. 6 out of 51 reviews" "
Rating 4 - Poor. 11 out of 51 reviews" "
Rating 2 - Terrible. 19 out of 51 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

morena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting the homeland with my family we decided to stay at Santorini given the proximity to the popular local beaches and restaurants as well as short drive to La Libertad. Santorini has all the basic amenities and Alex the grounds keeper was a wealth of knowledge and hospitality making our 4 nights stay a delight. My only concern was the lack of flexibility offered by the kitchen staff who only served breakfast between 8-9am, no before or after, which cause me to go without breakfasts 1 of the days there since I was 10min late returning from my morning run. Still Alex was amazing and offered me a cup of coffee to help me out on the missed breakfast
Stayed 5 nights in Mar 2024

4/10 Poor

Amber

Travelled with partner
Disliked: Amenities
DO NOT book this place unless you are showing up within their check in hours. I had messaged Santorini through Expedia & WhatsApp a few days prior to check in to inform them we would be showing up at 11pm to ensure someone would be there to check us in. No response. Our Uber driver brings us there and had to help us unlock the gates as no one there, property completely dark. There was a nice woman staying at the property long term who said it’s a very loose show they are running. She shouted for the groundskeeper for us, no one around. So we tried a door and the first door we tried was open and seemed to be clean so between us and the woman, we decided we would just go to sleep there because it was late and would just deal with it in the morning. ABRUPTLY at 3am, there is a bang on the door, the groundskeeper had finally woken up and was yelling at us that we had no right and we are intruding and he was going to call the cops on us. I was trying to explain to him we had a reservation but he was not listening to me. Eventually after 10 minutes, he said we will discuss it in the am. At 6am, another bang on the door. So we go speak with him, he finally accepted we had a reservation and let us stay? I tried reaching out to Expedia for a refund and long behold, they couldn’t get a hold of the property (because they don’t respond). SUM UP - place has potential, no management present, unorganized loose process, OH and they tell you no breakfast incl when it is. WOULD NOT RECOMMEND.
Stayed 4 nights in Apr 2024

10/10 Excellent

Yohanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
La señora que recibe a los huéspedes es sumamente pesada e ignorante no debería estar en ese puesto, no dan ganas de volver a ese lugar .
Stayed 1 night in Mar 2024

2/10 Terrible

Alfonso, los angeles

Disliked: Cleanliness, amenities, property conditions & facilities
pool very dirty and filthy…..
Stayed 1 night in Mar 2024

10/10 Excellent

GABRIELA, San Salvador

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Have walk to beach not beach front Friendly staff Breakfast Included ,they say it's not So I don't wanna game they are playing Spacious Clean and neat
Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a 2 minute walk from El Tunco gate entrance! There is a lovely man that watches over the place and is there for whatever you need and he is so kind and wonderful! AC is awesome! Pools & lounging area are great! King size bed I picked was great and comfy! Sheets don’t fit perfectly but honestly it was fine to fix in the morning with no other issues! Great quiet area for the price! Would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Franklin

Stayed 2 nights in Feb 2024

6/10 Okay

Romeo

Stayed 1 night in Feb 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty place
This place is dusty no soap no tv dirty the manager is not very helpful a complete waste of money is not a clean place couldn't wait to get out bed is uncomfortable
Stayed 5 nights in Jan 2024

8/10 Good

Isabel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jairo

Travelled with family
Liked: Cleanliness, amenities
Nice and open facility, very outdated and WiFi signal is very weak
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023

10/10 Excellent

Adelaido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Mario

Disliked: Cleanliness, amenities, property conditions & facilities
Please check the fine print, this place was good in the past. Only the pictures look good. No restaurant the grass was high the room had fleas. I don't recommend this place sorry but no guest came during the time I was there.
Stayed 9 nights in Nov 2023

2/10 Terrible

Eliazar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived about 5:pm in the airport, picked up my car rental, 5:30 pm, then head it to have dinner, I arrived at the hotel 7:pmt, doors gate, gas locked, so we call just to say policy is to be in the hotel before 6:pm they told me to wait for 30 minutes until someone can come to unlock the gate & checking, I get penalized with a fee, not big deal of the fee, They told me I have to pay $30 more from my original booking, no problem with that, But no shower, no toilet, one twin bed with filty bedsheets, no tv, tiny room no chair or table to place my stuff. I will make it clear to any guest it’s your decision, make sure you pay cash what you think is fair, don’t fall for this hotel, it will show they don’t have rooms but they alway do, 5 minutes walk is many hotels in el tunco with so much to do inside. Don’t stay here unless you have no other choice.
Stayed 2 nights in Nov 2023

2/10 Terrible

maria

Stayed 5 nights in Nov 2023

2/10 Terrible

Eunice

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay here. It’s so expensive for what they offer which is basically four walls and beds. We paid near $400 US dollars for 1 night, 2 tiny rooms where the bathrooms were not working well and very nasty sewer smell and not clean. The towels were too old and crunchy. They didn’t really want to give us more towels which I’ve never had an issue at hotels with this. A motel 6 is better than this. The pictures are misleading. Anything we asked for they couldn’t accommodate. There’s better and less pricey places to stay at el tunco. Why did I stay here? Because online it was only showing this place or farther options as available. Next time I am calling establishments themselves because when we got to el tunco there were plenty other places that had availability but online don’t show it. Anyways, lesson learned and hope this place does better or stops scamming people.
Stayed 1 night in Oct 2023
Response from Att : Gerencia on 1 Dec 2023
Buenas tardes amiga no entendemos el motivo de tu comentario con falsa información porque la plataforma no quizo hacerte devolución de tu dinero . Jamás te quedaste ni usaste nuestro establecimientos y las acusaciones que estás haciendo son muy delicadas porque en ningún momento ni la plataforma de expedía a robado esa cantidad de dinero sino fueron 152 Que no fueron devueltos porque no cancelaste en el tiempo requerido tú reservas políticas que todos huésped al reservar tienen en conocimientos . No acostumbrados a contestar mensajes pues tratamos de ser imparciales con los gustos y experiencias de los clientes pero decir información falsa es incorrecto y más cuando hablas de cantidad de dinero señorita Eunice lamentamos la situaciones y esperamos que en posteriores visitas podamos ser de tu agrado y brindarte el servicio que tú te mereces

4/10 Poor

Antonia G

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I didn't like it because they charge over the silly things. They charge me because i checked in at 7:30 pm. They said it was a late checkin. Even though it says 24 hours receptionist. Their was water around the toilet as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

2/10 Terrible

luis

Disliked: Staff & service, property conditions & facilities
Disorganized, person in charge did not know what she was doing. No reception to ck in. Dirty old rooms,leaking plumbing but the main problem rooms were full of mosquitos. We left and did not stay.
Stayed 1 night in Jun 2023

2/10 Terrible

Alondra

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Walter

Stayed 1 night in May 2023

2/10 Terrible

Josseline

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hise una reservación para un fin de semana el cuarto era una doble bed, llegando al lugar me cambiaron el cuarto a una cama regular y sin aire acondicionado, por la razón que no encontré mas cuartos el mismo día accedí, el desayuno no me lo ofrecieron porque salí 5 min pasada la hora, un amigo decidió estar en el hotel con nosotros solo por unas horas cuando pregunté si estaba bien me dijeron que si, cuando me tocó hacer el check in me cobraron $23 dólares por que según mi amigo se quedó la noche cosa que no fue así, igual lo pague pero esta es primera y última vez que vengo a este lugar. Pésimo servicio conste que cuando llegue a hacer mi check in la muchacha súper amable pero cuando ella cambio de turno fue horrible el servicio
Stayed 2 nights in May 2023

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My booking was cancelled the day I arrived to the property
Stayed 8 nights in Apr 2023

4/10 Poor

Chaya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared to get a charge for every step you take. Swim with bugs. Shower in the dirt. And sleep with unclean sheets and towels
Stayed 6 nights in Apr 2023

2/10 Terrible

mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the pool, AC in the room and the close proximity to Tunco. Unfortunately my dislikes are longer! I arrived to be told that the price that Expedia had sold me the room on was wrong and I had to pay a substantial amount more - this is really bad as I based my stay on the Expedia price and made the stay seem even more of a rip off! The room and site are outdated and need investment: the bathroom had no flushing toilet (despite telling this to reception twice) so we had to fill a bucket up to flush the toilet via the shower; the electrical system in the room was ancient - the tv kept shorting out and different lights had to be turned on to allow plug sockets to work! - it felt potentially dangerous; sheets and covers were ripped and dirty; the WIFI didn't work in the room ...
Stayed 2 nights in Apr 2023

6/10 Okay

Ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs improvement
Needs improvement many things are broken example the deck at the restaurant area is missing part of the floor(wooden floor) and is a safety hazard. Faucet, shower and drains are not working properly. Such a beautiful place with potential a lot of potential. The balcony deck in one of the cabin has missing wooden pieces as well overall nice place
Stayed 1 night in Apr 2023

6/10 Okay

Guissell

Disliked: Cleanliness, staff & service, property conditions & facilities
No había cable en la TV porque no habían pagado el servicio, piscina descuidada, habitaciones sin piso es de concreto
Stayed 1 night in Mar 2024

4/10 Poor

Sonia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
mala informacion
Stayed 1 night in Feb 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities
Service is a bit inefficient, they say breaksfast included but no breakfast was served to me. Amenities are fairly simple and nondescript but otherwise peaceful and enjoyable.
Stayed 2 nights in Jan 2024

2/10 Terrible

BENJAMIN ANTONIO

Stayed 1 night in Jan 2024

8/10 Good

Stephannie

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Karla Andrea

Liked: Room comfort
El lugar muy bonito y tranquilo, solo que por la noche no hay vigilancia ni restaurante.
Stayed 1 night in Dec 2023

6/10 Okay

Georgina

Cuando reservé me dejé llevar por las fotos del lugar y la información sobre las instalaciones. Al llegar vi que le hace falta mantenimiento al lugar. Nuestra estadía era de varios días , solo desayunamos una vez, decepcionados con el desayuno. Nos la pasamos más en otros lugares del tunco porque no nos sentíamos cómodos en las instalaciones. La TV en la habitación cómo que la pantalla tenía una sombra que no dejaba ver bien nada. El día del check in nos cobraron más de lo que decía mi reservación, viendo reviews ahorita veo que no fuimos los únicos con cobro extra. Siento que para las instalaciones y el servicio los precios no concuerdan.
Stayed 3 nights in Dec 2023

8/10 Good

Lisabell

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación.
Stayed 2 nights in Nov 2023

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Carlos

Stayed 1 night in Sep 2023

2/10 Terrible

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Yancy

Travelled with group
Disliked: Staff & service
Mala atencion de recepcion, terminaron cobrando de mas.
Stayed 1 night in Jul 2023

4/10 Poor

Mariana

Stayed 1 night in Jul 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lindo, pero deberían indicar si la habitación tiene baño o no jajaja la mía no tenia
Stayed 1 night in Jul 2023

4/10 Poor

Markus

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, unfriendly staff

4/10 Poor

Gustav

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unfriendly staff, dirty pool with dead frogs inside, dead cockroach was lying for 3 days in the dining area
Stayed 1 night in Jun 2023

4/10 Poor

Anaid

Travelled with family
Stayed 2 nights in May 2023

2/10 Terrible

Abigail

Business traveller, Travelled with group
Sin acceso a la playa
Stayed 1 night in May 2023

2/10 Terrible

Facely

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Necesitan mejorar muchos las instalaciones y mucho más limpieza y entrenar al personal a usar las plataformas y ser más eficientes y amables
Stayed 1 night in Mar 2023