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Reviews of Hotel Arbol De Sueños

3 out of 5
Hotel Arbol De Sueños
89 Ave Norte No. 719 Colonia Escalón, San Salvador, SS

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 6 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

2.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Former private house converted into a very small hotel. Staff are very friendly and go out of their way to help, however manager is nowhere to be found and therefore problems can not be solved promptly. Stayed 3 nights, only one of them with hot water. Also faucet from lavatory broke on day 2. Once I stayed 20 mins ringiing the bell to enter and no answer. Location is good and staff are friendly, but supervision is lacking. Think twice before staying here.
Stayed 3 nights in Oct 2019
Response from Manager on 26 Oct 2019
Muy buenos dias Estimado Sr. Juan Saenz, Agradecemos por sus comentarios y como lo hicimos en el momento de su estadía le ofrecimos cambiarle de habitación a lo cual se negó, incluso ofrecimos una noche de cortesía la cual fue rechazada por su persona. Agradecemos sus comentarios pues siempre sirven para mejorar, hacemos todo lo posible por solventar los problemas con los recursos que tenemos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente for the price, clean and comfortable. Friendly personal.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We hope to serve you soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff in safe hotel
Loved my stay here - the town is sketchy, but it was good tonnage a secure and friendly base
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
San Salvador - quick trip
Very efficient and helpful staff. Conveniently located hotel and in a nice area.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

10/10 Excellent

HERMES A.

Liked: Cleanliness, staff & service, room comfort
Wonderful Trip
The Hotel is very nice and clean. I will greatly recommend to stay in Arbol De Suenos. Thumbs up! .

6/10 Okay

Ralph

Liked: Cleanliness, staff & service, room comfort
nice safe location in san Salvador
Nice safe location.good size room.pleasant staff.good breakfast.only negative thing is very low water pressure.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. They help us to improve. We hope to serve you soon

10/10 Excellent

Ernesto, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place for budget travel
Nice attention. Nice personal.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

10/10 Excellent

Salvador, Downey, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Service and Cleanliness
Everything great.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

10/10 Excellent

Jason, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in San Salvador
Nice friendly hotel with great staff in a good location. Owner Nuria is fantastic and happy to help with all travel plans, she even took me herself on a trip to the mountains to visit some markets and towns, a very pleasant and enjoyable day.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was great. Staff goes far and beyond to assist you.
Response from Hotel Arbol de Sueños on 2 Apr 2019
We appreciate your comments. We hope to serve you soon

8/10 Good

Bteresa

Liked: Cleanliness, staff & service, room comfort
It all worked out!
The only major issue was the language barrier which was really only a problem when they were unable to locate my reservation. Luckily my friend is local and I asked him to call for me to ask a question so we realized the mix up before I arrived and after a few hours the problem was resolved. Granted, I arrived at 8:00pm and checked out at noon the following day but I didn't meet a staff member who spoke English. However, they were especially sweet and accommodating with everything. The included breakfast was absolutely delicious and there is a lovely terrace used for the dining area. Everything was very clean, the decor is new and contemporary and the wifi connection was strong. I had a single room which was large with a remodeled bathroom and the bed was sufficiently comfortable. As with most hotels the lighting in the rooms is energy efficient but these are the bulbs with the blue/green tint which could possibly be problematic if you were doing a lot of work in the room after sunset. The location is excellent! The Colonia Escalon is a lush and safe neighborhood and the hotel is located across the street from the Plaza Futura which includes many new restaurants and occasionally live music. If you are looking for an authentic Salvadorian experience the Plaza Futura would not be your thing as all of the restaurants are (or could be) located in North America. The hotel was listed as having an airport shuttle (which usually means they will arrange a cab for you unless it says "free") but I was advised to just pick up a cab at the airport so I arranged my own cab beforehand. I have stayed at another hotel not too far from there that was a little nicer and slightly cheaper but this location made the slight differences worth the choice.

8/10 Good

Jose, Republica Dominicana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice on details
I arrived late to hotel and was very well welcomed by person in charge. Since it was almost midnight I noticed they let some of the usual paperwork for next morning so that I could go rest. I was really impressed by how clean room is and well decorated.
Response from Hotel Arbol de Sueños on 2 Apr 2019
Thanks for writing, your comments help us improve. We hope to serve you soon

10/10 Excellent

Sara, Tegucigalpa, Honduras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For single people and business travellers
It is located in the best area of San Salvador, less than a block from Plaza Futura which is a wonderful place to dine, it has a couple of casual dinning restaurants and some fast-food chains, in an open terrace, here is also access to ATMs and a drugstore. Right infront of the hotel there are private Taxis that are very safe and reliable. The staff is amazing, definitely recommend it.
Response from Hotel Arbol de Sueños on 2 Apr 2019
Thanks for writing, your comments help us improve. We hope to serve you soon

6/10 Okay

Javier

Disliked: Room comfort
Response from Hotel Arbol de Sueños on 2 Apr 2019
Esperamos servirle pronto

8/10 Good

Jose, Mty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Muy buen hotel para cualquier tipo de estancia, la habitación muy agradable, siempre estuvo limpia, el personal muy atento.
Response from Hotel Arbol de Sueños on 2 Apr 2019
Muchas Gracias Estimado José, agradecemos por su visita y esperamos poder servirle pronto

6/10 Okay

Luis Fernando

Response from Hotel Arbol de Sueños on 2 Apr 2019
We hope to serve you soon

6/10 Okay

Oscar

Disliked: Cleanliness, staff & service
Response from Hotel Arbol de Sueños on 2 Apr 2019
We hope to serve you soon

10/10 Excellent

Victor Picado, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar acogedor
me pareció buena,
Response from Hotel Alrbol de Sueños on 2 Apr 2019
Esperamos poder servirle pronto

6/10 Okay

Verified traveller

Liked: Cleanliness
Confortable
La habitación y el Hotel por dentro está bastante bien. Mi única sugerencia para los dueños del Hotel es mejorar la presión del agua de la regadera, que en mi caso fue muy baja.
Response from Hotel Arbol de Sueños on 2 Apr 2019
Muchas gracias por escribirnos, sus comentarios nos ayudan a mejorar. Esperamos servirle pronto

6/10 Okay

charlemagne, sweden

Disliked: Staff & service
myccket oengagerad receptionist-chef
Jag rekommenderar inte detta hotell, chefen var sa ointresserad av , halsade inte och hade bara tid for sjalv. Vi var bara nagra fa gaster dar sa tid skulle hon, mildt sagt for oss gaster.Bo aldrig i detta hotell, eller om ni inte vill ha nagon service, prova det. Inga ombaddade sangar, dlig frukost och som sagt forfarlig kvinna som var boss dar.