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Reviews of Hotel Cumbres San Pedro de Atacama

4 out of 5
Hotel Cumbres San Pedro de Atacama
Avenida Las Chilcas S/N, Lote 10 Parcela 2, San Pedro de Atacama, Antofagasta

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 347 reviews" "
Rating 8 - Good. 86 out of 347 reviews" "
Rating 6 - Okay. 28 out of 347 reviews" "
Rating 4 - Poor. 16 out of 347 reviews" "
Rating 2 - Terrible. 9 out of 347 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely getaway. Great staff. Beautiful property. On site restaurant was delicious. Overall great experience. Atacama is a special place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mijin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed bag, but too expensive for the experience
Good points: - The hotel itself is lovely - we loved the rooms and the decor in the common areas. - massage at the spa was fab! - our receptionist who checked us in was so friendly Bad points: - if you are vegan they say they have options but they weren’t available especially for dinner. We complained as we booked dinner and couldn’t get anything to eat, which was frustrating after messaging the hotel and emailing the chef - some of the staff are very unfriendly - particularly one waitress who told us she couldn’t help us as ‘there was a big group dining in’ Overall I don’t think this was worth the money. For a luxury hotel they should really look after ALL guests, not just big groups and those without dietary requirements
Stayed 2 nights in Jan 2024

8/10 Good

KYONG A.

Travelled with group
Liked: Staff & service
Good
Nice hotel with nice staffs but strange bad smells (sewer system ) around hotel couldn't even sleep cause of that.
Stayed 3 nights in Oct 2023

8/10 Good

kyong a

Travelled with group
Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, stuff very friendly
Stayed 2 nights in Sep 2023
Response from Agradecimiento on 23 Sept 2023
Estimada Gabriela:Muchas gracias por tus comentarios.Estamos muy felices de que su experiencia con nosotros haya estado a la altura de lo que deseaba y esperamos volver a contar con uds en el futuro.Saludos cordiales.Diego Larrain

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!! Would love to come back and stay longer next time.
Response from Thanks on 23 Sept 2023
Dear Shane:Thank you very much for your comments.We are very happy that your experience with us has been great.We hope to see you again in the future.Best regards. Diego Larrain

10/10 Excellent

Jin Kun Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Aug 2023
Response from Thanks on 23 Sept 2023
Dear Jin:Thank you very much for your comments.We are very happy that your experience with us has been great.We hope to see you again in the future.Best regards. Diego Larrain

10/10 Excellent

MAURICIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort for a break in the desert
Great place to rest after four days of hectic activity going to Uyuni from Chile and back! Beautiful pool, great rooms and excellent facilities to hang out!
Stayed 3 nights in Apr 2023
Response from Gracias on 9 Apr 2023
Estimado Mauricio:Muchas gracias por sus comentarios. Estamos muy felices de que haya tenido una grata experiencia junto a nosotros.Esperamos volver a verlos en una futura estadia y poder disfrutar de su compañia.Saludos cordiales.Diego Larrain

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flexibility and arrangement
Stayed 2 nights in Feb 2023
Response from Thanks on 24 Mar 2023
Dear Kevin:Thank you for your comments, we are very glad that you enjoy your experience with us and hope to see you again to enjoy our services.Best regards.Diego Larrain

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Thanks on 29 Dec 2022
Estimado huesped:Muchas gracias por sus comentarios. Esperamos verlo en una futura oportunidad.Saludos cordiales

10/10 Excellent

DOROTA, LINDEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was in good location.
Response from Thanks on 29 Dec 2022
Estimado Dorota:Muchas gracias por sus comentarios. Esperamos verlo en una futura oportunidad.Saludos cordiales

4/10 Poor

Connor

Liked: Cleanliness, room comfort
Disliked: Staff & service
We were looking forward to this stay on our travels but unfortunately it was a disappointment. We emailed prior to our stay for a transfer from town, the email was ignored resulting in us walking for 30 minuted with 20kg rucksacks on our back. When we arrived and complained about the lack of transfer, we were met with laughter and the receptionist telling us it isn't a long walk. No one helped with our bags, when we were clearly tired, warm and struggling. No one showed us to our room, we were told "it's down there
Stayed 2 nights in Nov 2022
Response from Disculpas on 7 Dec 2022
Estimada Connor, muchas gracias por sus comentarios los valoramos mucho y revisaremos cada uno de los detalles mencionados para ver que fue lo que paso y poder hacer los ajustes para brindar un mejor servicio en una próxima oportunidad.Atentamente

10/10 Excellent

Mariette, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and really nice!!!! The room was what I was expecting. The reception staff could be a little nicer. But the property was really comfortable and walking distance to town. Be ready for a lot of sand and dust, but it is part of the experience.
Response from Thanks on 7 Dec 2022
Dear Mariette, thank you very much for your comments and for your preference, we greatly appreciate your loyalty and we hope to see you again very soon.Best regards

8/10 Good

marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, willing to assist
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel & staff!
Stayed 4 nights in Dec 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but not for vegans
Hotel itself was good however the lack of vegan food and no wifi in rooms (despite hotels.com showing wifi is in fact in rooms) was extremely disappointing. Wifi is only available in common areas which isnt convenient at all. The ac started blowing out hot air on day 2 of our 4 day stay.. which wasnt fixed on day 3.... and in 30 deg heat this wasnt good at all.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really chilled out and nice atmosphere at the resort. Was able to relax during my stay. Rooms were big, breakfast was nice, some nice touches (such as suncream, water and snacks provided). Only negative was I was in a room 1900 which was a 10 minute walk to reception.
Stayed 2 nights in Jan 2020

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Amazing service! very friendly staff. Great food! Property and rooms are awesome!
Stayed 2 nights in Dec 2019

6/10 Okay

William

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Johanna

Stayed 4 nights in Oct 2019

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly wonderful place to stay
Staying here was one of our most blessed and favourite experiences, everything was utterly wonderful, the service, the good and the most incredible location, quiet and away for the hustle and bustle of San Pedro but so easy to get into the centre of town if we wanted, the spa was an added bonus, we thought we would go into town every night for dinner but staying in the hotel as the food was so good and the experience so very wonderful, we would recommend the Cumbres every time
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hot tub was filthy with cloudy water an just warm. The pool was like an above ground pool that they tried to put in the ground. I’ve cold water and tiny. There were stray dogs roaming the property everywhere. The food was awful and barely edible. If your looking for extra low lux at a high price this is for you!
Stayed 4 nights in Apr 2019

10/10 Excellent

Sophia, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great spa services, nice property.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Clean and unique desert setting. The food was just ok.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019

10/10 Excellent

Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

WorldTravel, Los Angelea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely. They have a shuttle to and from the town until 11:30pm (last pick up from town). The people (David, the gentleman who works nights at the front desk, the waiters in the restaurant, the cleaning crew) go out of their way to cater to your needs. My room had an indoor and an outdoor shower. If you’re into that, you can shower looking up at the stars. Breakfast is great. Now word to the wise: 1. I arranged a pick up from the airport through the hotel. They never showed up and when I called from the airport they didn’t even apologize and I was almost charged for the pick up. 2. The restaurant is priced as would a restaurant in the US. 3. The tours are more expensive at the hotel than the ones in town. Did I love my stay at cumbres? Yes, I did, despite the above. P.S. use the Spa!
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, a bit on the expensive side for what it offers. Reception service not very friendly but rest of staff was.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
This was a beautiful hotel, one of the nicest in the area. Beautifully designed and very peaceful. Rooms are stunning, bathroom is fab (indoor and outdoor shower!), and the pool area is wonderful, with 3 different temperature pools (small), and 2 jacuzzis. I had a massage st the spa which was out of this world. The free peanuts and raisins in the lobby are a nice treat. Breakfast was decent and also free. Would definitely stay there again! They make and use their own energy, a completely sustainable hotel.
Stayed 2 nights in Dec 2018

10/10 Excellent

COSTAKIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
fantastic
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel where it’s nice to rest between excursions. Staff very helpful
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The shower was backed up. The bathroom cleanliness was so so. The complain to front desk did not help.
Stayed 2 nights in Nov 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chose this over Explora and was glad
This is a gorgeous property and actually preferred it to the more expensive options as it's on a very human scale, has everything you need, a lovely spa, attentive and gracious staff, and superb excursions. We took their bikes and rode all around. Made use of the outdoor shower. Did not care for dinner menu but breakfast was wonderful. Stargazing right at hotel with excellent guide. Superb.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2018

8/10 Good

Cate

Liked: Cleanliness, property conditions & facilities, room comfort
We had a great time, with the tours and tour guides being excellent. Food was very good, with pastries at breakfast ( esp. elephants ears) a highlight. Views of mountains and sunsets fantastic. Pools, spas and hot and dry saunas were great. Massages were okay to good, but value for money in massage prices is questionable. One problem in room 803: at night shower drain emitted smell of sewers, which suspect is due to sewerage pumping at night creating air gaps in pipes that drain trap could not handle. Might be specific to room 803 or more general and needs to be fixed.
Stayed 5 nights in Sep 2018

8/10 Good

LB, Greenwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2018

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Cumbres
This place is awesome! I didn’t mind that it was just a tad far from the town but I didn’t care; that’s the whole purpose of this place... off the beaten path but offering many activities for what the guest desires. The three waiters in particular made dinners & breakfast an treat unto its own; Sylvania, Alvaro, & Edgardo! You three rock! Tamara by the poolside is super cool! In fact, the entire staff go out of there way to make you feel welcome. I hope to return someday soon to Atacama and without a doubt this will be the place I will book my hotel stay!!!
Stayed 3 nights in May 2018

2/10 Terrible

Nora, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of overcharges
I was charged twice for lodging. At check out I was told the internet was not working but that everything was in order and an e mail receipt would be sent to me that showed the extra charge. I tried to resolve the issue with the hotel but got no where. I had to resort to my credit card company to help me. My advised is if you stay at this hotel make sure you check your receipt before you leave. I was extremely disappointed by the fact that a hotel as reputable as this was very unresponsive and fraudulent in overcharging their customer for services already payed for.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel at the edge of San Pedro
This is a beautiful hotel just at the edge of San Pedro. Our room was amazing - spacious and stylish - with a an outdoor shower and patio. The staff are very experienced in the area's attractions and are able to provide detailed information and instructions. The restaurant is excellent!
Stayed 2 nights in Apr 2018

6/10 Okay

David, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facilities, poor service
-nice big rooms, huge beds, good indoor and outdoor showers -hotel is mainly geared to groups. -our rooms were a long way from reception and there was effectively no buggy service -staff are poorly trained/motivated and the hotel needs much better management. Compared to other hotels in Chile (and in Atacama itself) the standard of english was extremely basic, the willingness to help low and they were simply hopeless at some basic requests such as ordering a snack lunch at the pool
Stayed 4 nights in Feb 2018