Gentile Giusy,La ringraziamo per la recensione.Contiamo di rivederLa nuovamente.Cordiali saluti.Loredana SaturnoDirettore

Dear Susan,we would like to thank you for review.With kind regards,Loredana SaturnoGeneral Manager

Gentile Sandra,La ringraziamo per la recensione,Contiamo di rivederLa presto.Cordiali saluti.Loredana SaturnoDirettore

Dear Philip,we are sorry if the assistance was not as expected.We specify that in the case of promotional rates, discounted compared to ordinary rates, cancellation or modification of the reservation is not allowed.We hope to be able to host you in the future.Best regardsLoredana SaturnoGeneral Manager

Dear Maria,thank you very much for your comment, glad you enjoyed the location and room.We also took a good note of your pointed out about the restaurant, although the F&B service is subject to the rigorous protocols set by our standards.We look forward to have you back as our Guest.Best regardsLoredana SaturnoGeneral Manager

Dear Franco,thank you very much for your feedback.We're happy that your stay was fully satisfying.We hope to welcome you again.Best regards,Loredana SaturnoGeneral Manager

Dear Kim,thank you very much for share you opinion with us.We're glad that you enjoyed the stay.We hope to welcome you again.Kind regards,Loredana SaturnoGeneral Manager

Dear Mehmet,we would like to thank you for your feedback.With kind regardsLoredana SaturnoGeneral Manager

Dear Joseph,we're really happy that your stay fully satisfying.We hope to see you next time.With kind regardsLoredana SaturnoGeneral Manager

Dear Alby,we're really happy that you enjoyed the stay.We hope to see you soon.Loredana SaturnoGeneral Manager

Dear Guest,thank you very much for your feedback.We're sorry that your stay wasn't satisfying.We hope to see you next time.With best regardsLoredana SaturnoGeneral Manager

Dear Guest,thank you for sharing your experience with us, we would like to apologize in the first place for the issue with the Air conditioner in the first room assigned to you, in such cases we always recommend to contact the reception desk as soon as possibile in order to find the quickest solution to the problem, which can be the intervention of our maintenance staff or, in the event the issue could not be promptly fixed, we can immediatly propose a room change.We hope to have you again as our guest,Kindest regards

Dear Robert, thank you for having taken the time to leave such a wonderful review , which we will certainly share with our team, following your stay at the UNAHOTELS Bologna San Lazzaro. We take great pride in being in your mind for your next visit to Bologna, and we do hope the have the pleasure to welcome you back in the future. Kind regards

Dear Guest, thank you very much for your feedback. Kind regards. Michele Testa Hotel Manager

Gentile Ospite, La ringraziamo per il Suo prezioso e positivo feedback. Siamo molto contenti che abbia apprezzato la nostra Struttura, e La ringraziamo, inoltre, per averci comunicato gli aspetti che ritiene suscettibili di miglioramento. Ci auguriamo di poterLa accogliere di nuovo. Cordiali saluti Michele Testa Direttore

Gentilissimo Mirko, La ringraziamo per aver condiviso la Sua esperienza di soggiorno, In merito alla rete wifi, il servizio è affidato ad un programma di alta sicurezza, che richiede l’autenticazione dell’utente proprio tramite l’indirizzo della posta elettronica. Per alcuni computer portatili l’accesso non è immediato a causa di autorizzazioni private impostate dal proprietario del pc. Il nostro staff è sempre disponibile per poter aiutare un’Ospite in difficoltà, nel suo caso Le abbiamo proposto di utilizzare il nostro business center assistendola per la connessione. teniamo molto alla manutenzione ed alla pulizia di tutte le nostre camere e di tutte le nostre aree comuni, motivo per cui, è per noi, indispensabile proporre ed offrire il medesimo servizio a tutti i nostri graditi Ospiti , indipendentemente dal canale utilizzato. Augurandoci di averLa presto nuovamente nostro gradito Ospite, Le porgiamo i più cordiali saluti. Michele Testa Direttore

Dear Guest, we would like to thank you for taking time to review our structure. Hoping to welcome you again soon as our guest, Best regards Michele Testa General Manager

Dear Caterina, many thanks for your review. We are happy to see that your stay was satisfying. We hope to welcoming you back again in our Unaway Congress Hotel Bologna San Lazzaro. With best regards

Dear Guest, we would like to thank you for taking time to review our structure. We are pleased to see that you have a favourable opinion of our Hotel and Restaurant service, and that we have managed to satisfy all your needs. Hoping to welcome you again soon as our guest, Best regards

Dear Guest, thank you for review. Kind regards Michele Testa Hote Manager

Dear Guest, thank you for your reviews. We take a good note of what you pointed out. We hope to welcoming you back again in our UNAWAY Congress Hotel Bologna San Lazzaro. With best regards Michele Testa Hotel Manager

Dear Guest, thank you for sharing your experience with us, we take good note of what you pointed out. Our mattresses have a special air system that is in the upholstery, allowing the consistency adjustment and the choice of the degree of rigidity. Following your real-time feedback your comment has been shared with the Service Manager and Housekeepng Manager for proper checks on the setting. We would like to inform your that no anomaly has been found. We look forward to welcoming you soon, best regards. Michele Testa Hotel Manager

Dear Guest, thank you for feedback. We really hope to have a chance to host you again in the next future. With our best regards. Michele Testa Hotel Manager

Dear Georgios, we are glad to see your stay was satisfying. We hope to have you back to our Unaway Hotel Bologna San Lazzaro, Best regards Michele Testa Hotel Manager

Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest. Best regards Michele Testa Hotel Manager

Dear Guest, thank you very much for your review and, most of all, for pointing out what you think it is likely to be improved. We take good note of your remarks on breakfast items and we will work through with F&B department, that serves every day many fresh and homemade products and others from leading labels in the food industry, this is a service we are strongly focused on, responding to highest standards for 4 star business hotel category. We look forward to welcoming you again. Best regards Michele Testa Hotel Manager

Dear Guest, thank you for your reviews. We are happy to see that your stay was satisfying. We hope to welcoming you back again in our UNAWAY Hotel Bologna San Lazzaro. With best regards Michele Testa Hotel Manager

La ringraziamo per aver espresso la Sua opinione e siamo molto contenti di leggere che abbia apprezzato la nostra struttura. Un caro saluto. Michele Testa Direttore

Dear Guest, thank youfor your reviews. We are happy to see that your stay was satisfying. We hope to welcoming you back again in our UNAWAY Hotel Bologna San Lazzaro. With best regards Michele Testa Hotel Manager

Dear Guest, we would like to thank you for taking time to review our structure. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards Michele Testa General Manager

Dear Guest, we fully understand your feeling for loosing your shoes, nevertheless, we will not accept any allegation. In addition to a well – defined Lost & Found procedure, as part of our Company standard, we must emphasize that all our Staff are reliable people whose integrity and honesty we have no doubts. Once informed about the issue, our staff immediately supported you for the searching and finally suggesting to report to the Police and sending us a copy, which we have not received yet With best regards,

Dear Ken, thank you for sharing with us your comments and helping us to improve in what we do. We are glad to see that your stay was overall satisfying. The online travel agency portal you booked through allows you to show the total amount as well as all details concerning your reservation, such as taxes and daily rates that of course may change from a day to another, depending the period they are referring to. Specifically, there was an important Fair that last until the first day of your stay, with higher rates. We are sorry to understand that you felt someway disappointed, even though we feel it was not depending from us. Hoping to welcome you again soon as our guest, Best regards Michele Testa General Manager

Dear Guest, we fully understand your feeling for loosing your shoes, nevertheless, we will not accept any allegation. In addition to a well – defined Lost & Found procedure, as part of our Company standard, we must emphasize that all our Staff are reliable people whose integrity and honesty we have no doubts. Once informed about the issue, our staff immediately supported you for the searching and finally suggesting to report to the Police and sending us a copy, which we have not received yet With best regards Michele Testa General Manager

Dear Guest, we thank you for sharing with us your experience to our UNAWAY Hotel Bologna San Lazzaro, We have noted your comments that is really important for constantly improve our services, for us is very important to offer a cozy and pleasant stay and our staff is usually appreciated. We hope to welcome you again and meet all your expectations during your next stay, Best regards, Michele Testa General Manager

Dear Guest, thank you for sharing your comments with us. We are sorry to realize that you were not completely satisfied with your stay. We take note of what you pointed out, especially as far as breakfast is concerned: this service is generally much appreciated for variety and general quality of its items, that meet the highest standard for 4 star hotel. We offer a wide range of fresh products like eggs, milk, fruit, other ones made by our Chef, such as plum cakes, cakes, muffins, together with lots of other ones of major food brands. Our Staff advices guests at the arrival that second set of towels is in the desk, according to our standard to be ready in case of single or double occupancy of the room. We apologize if we were not able to fully meet your expectations: we shared your comments with our departments. Should you come back for a visit in Bologna we hope to have you here once again. Best regards, Michele Testa Director

Dear Guest, we would like to thank you for sharing your comments, allowing us to verify the quality of our services. We hope to have you back at our hotel soon. Kind regards Michele Testa General Manager

Dear David, thank you for sharing your experience and your opinion regarding our Hotel. Kind regards Michele Testa The Management

Dear Kai, thank you for sharing your experience and your opinion regarding our Hotel. Kind regards Michele Testa General Management

Dear Vilma, we would like to thank you for sharing your comments, allowing us to verify the quality of our services. We hope to have you back at our hotel soon. Kind regards Michele Testa General Manager

Dear Guest, thank you for sharing your comments, allowing us to verify the quality of our services . We are glad to inform you that we are going to replace the carpet in the common parts of the hotel. We are sorry we did not meet your fully expectations with our front-desk service: we shared your comment wuth our staff. We also took good note about the issues you pointed out to verify and improve the quality of our service. We hope to have you back to our Unaway Bologna San Lazzaro: we would be very glad to welcome you again. Best regards,

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Best regards

"Dear Guest, we would like to thank you for taking a time to share your review. We are glad to acknowledge that your stay at our Hotel was pleasan.We look forward to welcoming you again and we send our, Best regards "