V.4 Payao (3 Bedroom Villa) | Minibar, in-room safe, individually decorated, individually furnished
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Reviews of Khum Wang Nuea Villa

5 out of 5
Khum Wang Nuea Villa
188 M.8 T. Tonpao, San Kamphaeng, Chiang Mai Province

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 1 out of 11 reviews" "

9.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, property conditions & facilities
Love love it but getting to Chiang Mai I felt could’ve been easier
Stayed 3 nights in Feb 2024

10/10 Excellent

Chris

Stayed 3 nights in Feb 2024

2/10 Terrible

Michael Simon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was small, well outside the city, and it’s nothing walkable or nearby. The hotel failed to have their promised shuttle service available on time and made us almost miss a flight. They didn’t have much available for breakfast whatsoever. They billed us for a dirty towel, yes a dirty towel. They never replaced our towels in the room that were left out to be replaced and got billed literally minutes before we had to leave. We not only asked for a shuttle prior to arrival and a chefs cooking class 3x but never got a response nor was an answer ready when we arrived. The shuttle service we booked the night before departure was not only not ready, the driver arrived 15min late and ruined our morning. You cannot expect to have any coffee or breakfast before 8:00am. We Couldn’t resolve this as no manager available to escalate or discuss these issues, especially the extra billing for a dirty towel at time of check-out was not acceptable and this wasn’t the first time. Numerous times we were told they could help with requests we made as they had too little staff on site. The room was nice and pool was clean but would not recommend.
Response from reservation on 6 Feb 2024
Thank you for your comments. We will use your comments to improve. Thank you.

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As mentioned in previous reviews, the property is quite far from the city center, but if you don’t mind the commute, it’s a very nice place to stay. The detail in the architecture is pretty remarkable. Would have loved to stay a bit longer. Only gripe was the lack of amenities. The restaurant was closed at 7pm?, so we had to order delivery from grabapp, which was a bit of an inconvenience, but otherwise no complaints. Hotel staff were very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Lior

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far one of the most beautiful and peaceful hotels I have stayed at. Room was amazing! Staff was incredibly friendly and helpful! I wish it was closer into the city or had a restaurant open for dinner. However don’t let that keep you from staying here!
Stayed 4 nights in Nov 2023
Response from ์Nirinda on 30 Nov 2023
Dear Value Guest Thank you for choosing to stay with us at Khum Wang nuea Villa and hope you have a very wonderful stay.I hope to see you again next time in Chiang Mai.

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were exceptional. Property was immaculate and comfortable. Pool was fantastic. We spent the day by the pool then rode into town to tour the Night Market. It was a bit of a drive to get into Chiang Mai and transportation wasn't easily accessible. Nearby road noise could be heard during the early morning hours and evening, but wasn't overly disruptive. It is on the outskirts of town. That being said, the staff were very helpful in arranging transportation, including a tour and transfer to our hotel in Chiang Rai. I would absolutely stay here again.
Stayed 2 nights in Mar 2023
Response from Yo. / Manager on 31 Mar 2023
First of all, the hotel would like to thank you for taking the time to give your opinion and give our hotel is good comment. I hope to see you again next time in Chiang Mai and choose our stay for your holidays

10/10 Excellent

MANON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem!!!
Lovely place...
Stayed 3 nights in Feb 2020
Response from Ms.Julie on 3 Mar 2020
We sincerely thank you for taking the time to write a review about your stay with us.We do hope you will consider returning again in the future. Best regards, Management

6/10 Okay

Adil

Liked: Cleanliness, room comfort
Disliked: Staff & service
The rooms are beautiful and spacious, made in wood, the hotel employees are nice, the manager didn’t want to allow us a late check out until 3pm, even though the hotel was almost empty and asked us to pay 50% of the price .. not cool
Stayed 5 nights in Jan 2024
Response from ืีัReservation Team on 7 Feb 2024
Thank you for your comment. We must collect a late check-out fee as a property rule. Hope you have a better understanding of your stay. Thank you.

10/10 Excellent

jiaoyang

Stayed 2 nights in Jul 2023
Response from noom on 1 Aug 2023
Dear Value GuestThank you and appreciated for your rate score us and hope you have very wonderful stay with us and hope to see you again

10/10 Excellent

Yim Mui Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, polite people and always helpful. Quiet area and relax place. Just need transportation to go out.
Stayed 4 nights in Apr 2023
Response from NATPICHAN on 28 Apr 2023
I'm very glad that your vacation was happy and have used the services of our hotel. I hope that joining the Songkran festival at the hotel make you impressed. Thank you that our hotel make your impressed and welcome to visit again and again. We ask you to recommend your friends to use our hotel service as a place to stay when visiting Chiang Mai.