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Reviews of The Village Inn Hotel

2.5 out of 5
The Village Inn Hotel
Carr. 858 Sector Cacao Km 2.8, Carolina

Reviews

8.0

Very good

Rating 10 - Excellent. 115 out of 271 reviews" "
Rating 8 - Good. 87 out of 271 reviews" "
Rating 6 - Okay. 33 out of 271 reviews" "
Rating 4 - Poor. 16 out of 271 reviews" "
Rating 2 - Terrible. 20 out of 271 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edison

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Feb 2024
Response from The Village on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

maria

Disliked: Cleanliness
Stayed 10 nights in Apr 2024
Response from The Village on 25 Apr 2024
Thanks for staying with us Sorry for the inconvenience. We appreciate your feedback.

2/10 Terrible

winston

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Advertised having a restaurant that did not exist.Just a non-functional designated space! When I arrived they said only breakfast there, but didn’t serve breakfast the 10 days I stayed there. No coffeemaker in room. Nearest place to eat is 4 miles away- if you like fast food- longer if not! Totally isolated location - no shops, restaurants, gas station. Nothing to do or see in the area- not even a place to walk. Very busy, dark, narrow, winding road to hotel. Dangerous during the day. Wouldn’t recommend driving at night. I stayed in room 3 which had an ill fitting metal door which allowed insects in when it rained. Dripping condensation on the ceiling that they claimed was due to the A/C, that the staff helped clean up. No public transport so you must have a rental. No natural light in rooms on ground floor. You either have windows completely open with no blinds/privacy, or blackout curtains. I cannot recommend this hotel for any reason.
Stayed 10 nights in Apr 2024

10/10 Excellent

James, Fountain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and secluded. Always my favorite place to stay
Stayed 12 nights in Apr 2024
Response from The Village on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from The Village on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Neira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel not near any nightlife. Wish restaurant and bar were open all week not only on the weekend..
Stayed 1 night in Mar 2024
Response from The Village on 6 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel outside of the busy high rise areas with easy acess to airport.
Stayed 1 night in Apr 2024
Response from The Village on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edwin G

Stayed 2 nights in Mar 2024
Response from The Village on 24 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Village on 31 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

moriando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff, great out of the way location, nice quiet environment. Id recommend to anyone.
Stayed 3 nights in Mar 2024
Response from The Village on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback.!

10/10 Excellent

Luis

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from The Village on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mirta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra estadía fue solo para dormir dos noches , no usamos las demás facilidades pues estuvimos en actividades fuera todo el día. El estacionamiento es incomodo.
Stayed 1 night in Mar 2024
Response from The Village on 7 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

GARFIELD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and staff were very accommodating of our needs. Allowed early check in as our stay was going to end only 3 hours after official check in time. No cook available so manager prepared the lunch for us. Taxix not readily available. Rooms with 2 queen beds avilable on 3rd floor only. Pleasant, peaceful environment.
Stayed 1 night in Feb 2024
Response from The Village on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bryan

Travelled with family
Liked: Cleanliness
Clean and quaint property, but advertised on site restaurant. Could only get a cup of coffee on asking and that was so bad could not drink it and paid $7. Also book ended a week trip here, one night at each end and NO Hot water! Couldn't shower in cold water, no explanation
Stayed 1 night in Feb 2024
Response from The Village on 3 Mar 2024
Thank you for staying with us. We regret the inconvenience since some days of the week the restaurant is closed for supply and cleaning. Our heating system is solar panels, that is why it takes a few minutes to lower the water.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Village on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay over all
Stayed 1 night in Feb 2024
Response from The Village on 7 Mar 2024
Thanks for staying with us. We Appreciate your feedback.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Village on 27 Feb 2024
Gracias por hospedarse con nosotros. Agradecemos sus comentarios.

8/10 Good

Neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great, clean and pretty. Rooms are very basic. Warm water takes about 10 minutes to come out from shower head.
Stayed 2 nights in Feb 2024
Response from The Village on 23 Feb 2024
Thanks for staying with us. Sorry for the inconvenience. We appreciate your feedback!

8/10 Good

Lissette

Liked: Cleanliness, staff & service
Cozy
Stayed 5 nights in Feb 2024
Response from The Village on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service. Sebastián was awesome with helping me out as a new visitor. His bilingual skills were appreciated as I speak little Spanish.
Stayed 1 night in Feb 2024
Response from The Village on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
This is a multi-story facility (Four stories) with no elevator. Also, the room design had a step up into the bathroom. Which made nighttime visits hazardous. In addition, you have to climb an additional staircase from the parking lot.
Stayed 1 night in Feb 2024
Response from The Village on 20 Feb 2024
Thank you for staying with us. we're sorry for the inconvinience. The applications clearly state that the hotel does not have an elevator. But we do have an entrance for disabled people directly to the lobby, in addition to the staircase entrance. We appreciate your comments.

8/10 Good

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great staff. A little out of the way, which was to our preference
Stayed 3 nights in Feb 2024
Response from The Village on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Gail

Stayed 1 night in Jan 2024
Response from The Village on 26 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really peaceful and relaxing i would go back there again for sure! Thanks for the service!
Stayed 5 nights in Jan 2024
Response from Rhe Village on 29 Jan 2024
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Lashonda

Travelled with group
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from The Village. on 30 Jan 2024
Thanks for staying with us. Sorry for the inconvenience. We appreciate your feedback.

8/10 Good

Jodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. It does not have a hot tub.
Stayed 1 night in Jan 2024
Response from The Village on 22 Jan 2024
Thanks for staying with us. We regret your disagreement. Responsibly in our ads we only promote the pool since we do not have a jacuzzi, it is part of the pool's water source.Thanks for your feedback.

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Literally a gang of people yelling in the courtyard at 10pm. Manager didn’t even do anything about it. I have nicer doors at my storage shelter than they have on their hotel rooms. Don’t let the pictures fool you, no hot tub. Must be a baby pool. No one was there to take our order or seat us at the restaurant. Had to go into the kitchen to ask for help. Not impressed. Do yourself a favor and find a new place to stay.
Response from The Village on 21 Jan 2024
Thank you for staying with us, we are sorry for your dissatisfaction. The customer is not always right. Your comment just reached us and the time is 8:58 and there is no one shouting outside. But guests are always notified from 10pm that noise is not allowed so as not to disturb other guests. We do not offer or promote that we have jaccuzi as it is a fountain and part of the pool. The food is prepared at the moment, the employees were serving other guests. sorry for the inconvenience.

8/10 Good

Mikaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel if you’re looking for some peace and quiet place. You’ll wake up to the sound of the birds. The only thing is that the food needs to get better, the price didn’t match the quality of food I was looking for. Overall, great hotel!
Response from The Village on 15 Jan 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Hsiwei

Liked: Cleanliness, staff & service, room comfort
One big issue - no hot water for showering
The hotel is off the main area and the parking is decent. The hotel is clean but the room we stayed, there is no hot water so it was a little terrible for showering.
Stayed 2 nights in Dec 2023
Response from The Village on 13 Jan 2024
Thanks for staying with us. We regret the inconvenience since we have solar heaters and it only takes several minutes for the hot water to reach the room.We appreciate your feedback.

8/10 Good

Jeffery

Stayed 3 nights in Dec 2023
Response from The Village on 13 Jan 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Elba, Fernandina Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy accesible y el personal que alli labora, son muy eficientes y amables. Definitivamente, un excelente lugar para estar en familia. Love this place!!!☺️
Stayed 2 nights in Dec 2023
Response from The Village on 13 Jan 2024
Gracias por hospedarse con nosotros. Agradecemos sus comentarios. Fue un placer servirles.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
The property was cute. There is definite need for updating as the sheets were very scratchy and the bathroom smelled. The staff was very kind and double checked the bathroom for us. I’d say it wasn’t worth what we paid, but was a nice place to stay and would have been worth half of what we paid. The pool was very nice and clean! It is definitely in the forest so expect some loud birds.
Stayed 1 night in Dec 2023
Response from The Village on 31 Dec 2023
Thank you for staying with us. We regret your disagreement. We always try to provide the best service. Rooms are cleaned with deep cleaning products to disinfect rooms and bathrooms to ensure everything is clean. We are sorry that the smell of the cleaning products was not to your liking. The prices of our rooms are according to the number of people per room and you reserve the room for 8 people.Sorry for the inconvenience. We appreciate your feedback.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great days
Stayed 2 nights in Dec 2023
Response from The Village on 7 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

rajesh

Stayed 2 nights in Dec 2023
Response from The Village on 29 Dec 2023
Thank you for staying with us. We regret her disagreement.

2/10 Terrible

Pedro

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel ever
The place is not what they sell in pictures. The room was smallest than small, no hot water, no parking in the premises, there was a water leak in the bathroom, so the floor was always wet, the pool was dirty, there was not a hot tub, the service was terrible
Stayed 1 night in Dec 2023
Response from The Village on 18 Dec 2023
Thanks for staying with us.We are sorry for the inconvenience but the published photos are exactly what the rooms are like. We have two parking lots for guests, if there is any activity, the Hotel employees separate the parking lots for guests, as the service was provided. The heaters are solar but with a resistance system, which means that there is always hot water, it only takes a few minutes for the water to come down from the ceiling of the 4th floor to the first. I checked the room where he stayed and no leak was found. You should have notified all your disagreements immediately and they would gladly change your room and inform you that the area you refer to as a jacuzzi is not a jacuzzi but part of the pool fountain. The pool is cleaned every day, several times at different times of the day. We regret your disagreement and appreciate your comments.

10/10 Excellent

Jose, Brooklyn

Stayed 15 nights in Nov 2023
Response from The Village on 19 Nov 2023
Thanks for staying with us We appreciate your feedback.!

10/10 Excellent

Angela

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from The Village on 17 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

estrellita, Layton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, it was nice and quiet. We enjoyed the pool and the restaurant on site. The room was clean and had a comfy bed. Nice staff, courteous and friendly.
Response from The Village on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Raymond

Stayed 7 nights in Oct 2023
Response from The Village on 26 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosa

Stayed 1 night in Aug 2023
Response from The Village on 28 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ADRIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying there and they treated us like family. Especially Giselle that every night we came back to the hotel she was there to great us and talk to us. We love it there and we plan to return.
Stayed 9 nights in Aug 2023
Response from The Village on 28 Aug 2023
Thanks for staying with us. We appreciate your feedback.!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente limpieza, No buena accesibilidad para impedidos. Area de piscina acojedora. Pequeño estacionamiento.
Stayed 1 night in Aug 2023
Response from The Village on 20 Aug 2023
Gracias por hospedarse con nosotros.Lamentamos los inconvenientes. Tenemos 2 estacionamientos 1 al frente otro al lado del hotel. Tambien tenemos puerta para personas discapacitadas y rampa para la piscina . Agradecemos sus comentarios nos ayuda a mejorar.

4/10 Poor

Awilda

Travelled with family
Disliked: Amenities, property conditions & facilities
Upstairs floor had a puddle of water, dirty linens and garbage and it was on the floor next to our room and it was still there til when we left.
Stayed 1 night in Aug 2023
Response from The Village on 15 Aug 2023
Thanks for staying with us. Sorry for the inconvenience. The hotel is outdoors and if it rains constantly water could accumulate but the water is always being swept away. Regarding the clothing bags, rooms are always being cleaned but nothing is ever left in the corridors that bothers guests.Thanks for your comments. they help us improve.

8/10 Good

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Village on 31 Jul 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from The Village on 27 Jul 2023
Thanks for staying with us We appreciate your feedback

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was really impressed with this hotel near the airport. It’s only about three minutes away from the main highway. Nice place to stay for a couple of days. The pool was also really nice.
Stayed 1 night in Jul 2023
Response from The Village on 21 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay . The pool was beautiful and the highlight of our stay. The service was great . Check in and out was easy and fast. Rooms were cleans.mQueen bed is comfortable. My cons are few. We stayed in family room and the bunk beds were shaky and felt unstable, it made me nervous that it would fall apart. Otherwise everything was great .
Stayed 1 night in Jul 2023
Response from The Village on 21 Jul 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

alberto

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, property conditions & facilities
Comfortable for our group of 4 adults and 4 kids. Nice pool. Less than 30 minutes from El Yunque and less than 10 min from the outlets. Nice seating area next to the pool.
Response from The Village on 2 Jul 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Joseline

Liked: Cleanliness
Front desk wasn't that friendly or inviting to me and the drive up to it was crazy and not ample parking
Stayed 1 night in Jun 2023
Response from The Village on 12 Jun 2023
Thanks for staying with us. Sorry for the inconvenience, but we have two parking lots.

8/10 Good

Jesus

Stayed 1 night in Jun 2023
Response from The Village on 2 Jul 2023
Thanks for staying with us. We appreciate your feedback!