Garden

Reviews of The Ivy Hotel San Juan

3 out of 5
The Ivy Hotel San Juan
1149 Magdalena Ave Condado, San Juan, PR

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.4/10

Cleanliness

8.8/10

Staff & service

5.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

DeAndre

Travelled with partner
Disliked: Cleanliness, amenities
I paid for a double queen bed and when we got there the beds had pee stains on it and the bathroom was nasty and they didn’t want to move us to another room until I took a photo of the bed and then they moved us to a better room and that room was good but the staff attitude was terrible.
Stayed 4 nights in Apr 2024
Response from Alexander Calderon on 11 May 2024
I'm terribly sorry to hear about your disappointing experience with your room. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please accept my sincerest apologies for any inconvenience caused. We take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and professional staff and safe area!
Stayed 4 nights in Apr 2024
Response from Lara Rodriguez on 11 May 2024
Hello, Ronald! Thank you for taking the time to share your feedback. We are so thrilled to hear that you enjoyed your recent stay with us! Our team appreciates your kind words on our service; providing exceptional service is at the core of what we do, and it's always rewarding to hear when our efforts are appreciated.We hope to welcome you back to our hotel in the future. Have a wonderful day!

6/10 Okay

David

Travelled with family
Disliked: Amenities
Not a lot of staff. Pool never cleaned
Stayed 3 nights in Apr 2024
Response from Alexander Calderon on 11 May 2024
I'm terribly sorry to hear about your disappointing experience with your room. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please accept my sincerest apologies for any inconvenience caused. We take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place was clean and great location. The front desk was super nice and helpful.
Stayed 1 night in Apr 2024
Response from Joshua on 30 Apr 2024
Thank you very much for taking the time to leave us a review. We are delighted to hear that you found our establishment to be clean and conveniently located. Our team at the front desk strives to provide exceptional service, and we're thrilled that you found them to be super nice and helpful.We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Chirisse Nikole

Travelled with group
Disliked: Staff & service, property conditions & facilities
I didn’t get the room I booked. I stayed for 4 nights and never received fresh towels or any housekeeping services.
Stayed 4 nights in Apr 2024
Response from DM on 27 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Gricel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and polite. The rooms were a little small but clean. The “chat with me” option did not work so we had to go all the way downstairs to get toilet paper each day. No parking lot so it was an inconvenience but overall the staff made up for the shortcomings.
Stayed 4 nights in Apr 2024
Response from DM on 27 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Gorkem, Rosamond

Stayed 2 nights in Apr 2024
Response from Lara Rodriguez on 12 May 2024
Hello, Gorkem!Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a great experience during your stay with us. Your glowing review truly means the world to our team. We strive to create a comfortable and welcoming environment for all our guests, and we are delighted that we exceeded your expectations.We look forward to welcoming you back on your next visit to Puerto Rico. If there is anything more we can do to make your next stay even more memorable, please don't hesitate to let us know.

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
I loved the place, the only issue I had was that check in was at 4pm they didn’t give us the room till 4:30pm due to them cleaning it.
Stayed 3 nights in Apr 2024
Response from DM on 27 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Wanda T.

Liked: Cleanliness, staff & service, property conditions & facilities
No chairs to sit in the room, the AC was good also.
Stayed 3 nights in Apr 2024
Response from DM on 18 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Sharnella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ivy Hotel was nothing but great. I have no complaints. The staff were super helpful & friendly. I would definitely recommend this hotel. 10/10 will stay again!!!!
Stayed 7 nights in Apr 2024
Response from DM on 18 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean.
Stayed 3 nights in Apr 2024
Response from DM on 10 Apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

4/10 Poor

Ny-Asha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The pool was filthy
Stayed 4 nights in Apr 2024
Response from DM on 10 Apr 2024
I'm terribly sorry to hear about your disappointing experience with your room. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please accept my sincerest apologies for any inconvenience caused. We take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly.

8/10 Good

Elena Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ok
Stayed 3 nights in Feb 2024
Response from Lara Rodriguez on 11 May 2024
Hi, Elena! Thank you for choosing us and for taking the time to leave us your wonderful rating. We truly appreciate it!Have a great day!