Lobby sitting area
Check availability

Reviews of Hotel Puerto Valdes

4 out of 5
Hotel Puerto Valdes
100 Calle Valdés, San Juan, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 187 out of 285 reviews" "
Rating 8 - Good. 58 out of 285 reviews" "
Rating 6 - Okay. 21 out of 285 reviews" "
Rating 4 - Poor. 12 out of 285 reviews" "
Rating 2 - Terrible. 7 out of 285 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the property, the staff was so kind, and the terrace view was so cute! Uber drives from hotel were so affordable, but if you don’t mind walking, the walk into old San Juan is not bad at all!
Stayed 4 nights in Apr 2024

8/10 Good

Vincent

Travelled with family
Liked: Staff & service, amenities
Bathroom's hot water system needs to improve.
Stayed 3 nights in Apr 2024

8/10 Good

Vincent

Liked: Staff & service
Generally，not like I expected.

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

Ellese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time n the 24hr rooftop is amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service
We so appreciated the kindness of the staff, Joel,Joy, Viviana, & and really everyone was so kind!
Stayed 7 nights in Apr 2024

10/10 Excellent

Martin Jean

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the property, it was the perfect place to stay!
Stayed 3 nights in Apr 2024
Response from Joy on 20 Apr 2024
Dear Martin Jean, thank you for your review. We're very happy to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay definitely will stay again!!!
Stayed 6 nights in Apr 2024
Response from Joy on 20 Apr 2024
Thank you so much for taking the time to share your wonderful experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

8/10 Good

richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had free shuttle too Old San Juan, large apartment (about 500 sq ft), friendly helpful staff. Only problem someone was breaking tiles for flooring nearby at 4:30 am.
Stayed 6 nights in Apr 2024
Response from Joy on 20 Apr 2024
Dear Richard, thank you for sharing your concerns regarding the noise issues during your stay. We apologize for the inconvenience caused by the disturbances caused by the construction nearby. We understand the importance of a peaceful environment for our guests and are actively working on improving so this no longer is an issue. Warm Regards.

10/10 Excellent

HENRY J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Odes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is close to old San Juan and has a shuttle to and from.
Stayed 2 nights in Apr 2024
Response from Joy on 20 Apr 2024
Dear Guest, thank you so much for taking the time to share your experience. We are glad to hear you found comfort in our accommodation. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Nerleidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joy on 11 Apr 2024
Dear Nerleidy, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

8/10 Good

Mariela

Travelled with family
It was a beautiful suit But no one check of the room is clean or not I ask for towels nothing happen I ask to take the garage nothing happen
Stayed 4 nights in Apr 2024
Response from Joy on 11 Apr 2024
Dear Mariela, thank you for sharing your feedback. We always strive to provide exceptional service, and we regret that we fell short of your expectations. Your concerns will be addressed to our team to ensure that such incidents are not repeated. We hope you give us a chance to redeem ourselves in the future. Warm regards, Hotel Puerto Valdes Management.

10/10 Excellent

Wilmer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Joy on 11 Apr 2024
Dear Wilmer, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so nice. And courteous. Great location.
Stayed 4 nights in Mar 2024
Response from Joy on 11 Apr 2024
Dear Adriana, thank you so much for taking the time to share your experience. We're thrilled to hear you enjoyed your stay and found comfort in our accommodation. We strive to provide each guest with a memorable stay and are delighted by your wonderful review. Our staff looks forward to welcoming you back in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next stay even more special. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazingly comfortable and the staff was very accommodating and friendly. I wouldn’t recommend the breakfast but Tostados is right around the corner and is amazing.
Stayed 4 nights in Mar 2024

4/10 Poor

Damaris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in a very unpleasant community. When the taxi driver dropped off my friend and I from the airport we were honestly hesistant to get off the van. There’s tagging right in front of the hotel, abandoned buildings and cleanliness in the area is very poor. The view to our balcony were tagged buildings and trash. I was honestly very, very disappointed especially since it’s not cheap. First of all, there was no phone in the room, only one mirror in the bathroom but unfortunately the power outlet didn’t work so it was hard to do our hair. If we had to call the front desk we had to use our personal phone. Also, the room only gets cleaned every other day. Not enough staff. The water pressure is not the greatest since its affected by the cruise ships according to staff. The cleanliness in the bathroom was very poor, noticing mold and bacteria which I think is unacceptable. Water bottles are not provided as courtesy to guests but instead sold for $2 each. Prior to assigning guests to a room, each room should be inspected throughly. The couch cushions looked dirty and when we sat down the cushions came forward. I also noticed sections of the laminate flooring coming off. I honestly do not recommend this hotel. Do your research prior and please stay somewhere else. Administration really needs to work on improvising the hotel in every aspect.
Stayed 4 nights in Mar 2024

6/10 Okay

CHRISTOPHER James

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The pictures were deceiving. The lobby was the nicest part about this place. We stayed 4 days- not once did anyone come clean, or give new sheets or towels. The walls need to be redone. The stick on floors need to be replaced- badly. Almost every night the wayer was cold and the water pressure was barely there. This morning the water came out very cold and the water was dripping out. Not a way to end the trip. Also the faucet/shower head was spraying out wasting water. The entire time we did not know, nor were we told the hotel had a shuttle. Each day we paid for an Uber to get to Old San Juan and the day before we left we saw the shuttle downstown and the guy driving recognized us. We stated we did not know they would shuttle us- he gave us the shuttle phone number and told us to call and he would pick us up. We called when ready to be told the driver did not have the phone and they had no way to contact him to pick us up. We walked back to see the shuttle driver sitting there pretending he just got there. The Wi-Fi was horrible; it kept kicking us off during movies.
Stayed 3 nights in Mar 2024
Response from General Manager Puerto Valdes on 28 Mar 2024
Hello Christopher, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with us. Your satisfaction is our top priority, and we're committed to addressing your concerns. We apologize for the inconvenience you faced and understand your frustration. Rest assured, we're actively investigating the issue you've raised to ensure it doesn't happen again in the future.

8/10 Good

pamela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
super walkable location. We had a car for the first 24 hours and then none for 3 days
Stayed 3 nights in Mar 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good hotel just the food they serve to us as breakfast was expired besides that it was good place
Stayed 5 nights in Mar 2024

8/10 Good

Diane

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Linda Rose

Stayed 3 nights in Mar 2024
Response from Joy on 11 Apr 2024
Dear Linda Rose, thank you so much for taking the time to share your experience. Warm regards, Hotel Puerto Valdes

10/10 Excellent

Delmeshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Feb 2024

10/10 Excellent

Troy A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the hospitality
Stayed 3 nights in Mar 2024

10/10 Excellent

Ayaan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size rooms, modern, a bit pricey and no towel refreshes or quality breakfast plus overpriced on-site restaurant but friendly staff and excellent suite.
Stayed 4 nights in Mar 2024

8/10 Good

Di

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was not an issue. Lobby smelled bleach all the time. Our room was spacious ay#9. Bedroom lights was half on and half out, need a fix. Free breakfast was fresh for half items and half are not with very limited items. Not many eaters. There’s free laundry diy which is great although the laundry area is not maintained well. There’s no recycling if you’re trying to be eco conscious. Staffs are friendly but most have no knowledge of tourist attractions. There was staff to check us in at midnight but no staff to check us out around 8am ish with a 10 minute wait, so we just left the room keys on counter and left. The location is 20 minutes walk to Old San Juan that saved us from the hassle of driving and parking. Overall we feel it’s a good place to stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Richelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The steakhouse restaurant was wonderful and the staff and food there was top tier. Our room was beautiful and had a wonderful outside balcony. The only thing I would improve is the breakfast since it was lacking.
Stayed 4 nights in Mar 2024

10/10 Excellent

MANUEL GARDUNO

Stayed 3 nights in Mar 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, guys! Keep doing it like this.
Stayed 2 nights in Feb 2024

4/10 Poor

Jody Michael

Travelled with family
Disliked: Staff & service, amenities
I booked this hotel based on the 10/10 reviews. People need to pay more attention to the not so great reviews. They are more accurate. I would not stay at this hotel again. Pros: Walking distance to Old San Juan Spacious suite Cons: Surrounded by abondened run down buildings Breakfast was way below par We stayed six nights and only received housekeeping once We felt staff wasn't very welcoming Had possibly the worst room in this hotel - Room #1. Felt like you were in a cave. Only had a small high up window you couldn't see out of unless you stood on the sleeper sofa.
Stayed 6 nights in Feb 2024

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, helpful and accommodating. Room was comfortable and clean. Terrible breakfast set up with not enough food for everyone, but there’s a lovely cafe a short walk away.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ginger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, our room , the restaurant and staff. We normally stay in 2 different 5 star hotels in old San Juan but planning this to be our new home base when on island. This is more basic without some of the luxury trapping and without the extra expense.
Stayed 2 nights in Feb 2024

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautifully renovated, tastefully decorated boutique hotel, with exceptional food in the on-site restaurant. A shuttle was available for guests, although we did not take it, as we enjoy walking. (We also noted a bus stop right down the street.) Rooftop patio had wonderful views and a hot tub, with plenty of seating. TV offered many streaming services, but no local channels. We did experience some issues with lack of water pressure, but that was to be expected based on other reviews. If another room had been available, we would not have switched though, as we totally enjoyed our two balconies. Vinyl flooring was coming up in some areas, creating a trip hazard(but I was aware of this in advance, as I had read other reviews that mentioned it). It was nice to have a free breakfast, but it was just adequate, with attention to detail needed to make this on par with the rest of this wonderful establishment.
Stayed 5 nights in Feb 2024

2/10 Terrible

TERESA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Melissa

Disliked: Property conditions & facilities

10/10 Excellent

Lidiana Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience the hospitality was unbelievable. Will stay here every time I come to Puerto Rico. The hotel offers a restaurant that is a hidden gem. A must go property
Stayed 3 nights in Feb 2024

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Sonji Sharnell

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst experience I've ever had.
Stayed 3 nights in Jan 2024

10/10 Excellent

carlos antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure
Stayed 4 nights in Jan 2024

10/10 Excellent

Angel Ismael Palomares

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente decoration
Stayed 4 nights in Jan 2024

8/10 Good

Antonia monica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was cold even when we had got there early..
Stayed 3 nights in Jan 2024

10/10 Excellent

Angelica Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Todd

Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Rooms worked but wouldn’t stay there again.
Great room setups for family stays but obviously amateur run hotel. Our room had floorboards coming up. Free breakfast was not done well at all. No plates left after first hour and not always someone there to help. Area is up and coming but def outside of the main Old San Juan area. Would not stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the hotel. The lobby was very nice. The staff during the check-in process was courteous. The room was spatious. Have a mini fridge, microwave and nesspresso machine was a plus. It also hade a stove top which we didn’t use. Kitchenware, glasses, mugs, silverware also available. Breakfast was included which was ok which is the reason I’m not giving 5 stars. The breakfast attendant was not up to the task. Both mornings the attendant had to be reminded to fill out everything that was running out (juice, milk from espresso machine, bacob, etc) if asked for silverware she would just say that there are no clean one instead of going saying that she will find us clean knives. The hotel has transportation (golf cart) to and from the hotel to the old city if you don’t want to walk(walkable distance) or are tired from walking all day. It also has a Stakehouse which unfortunately was booked all weekend and couldn’t try it but a friend told me it’s very good. I would recommend this hotel and would stay again in the future.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rhonda

Stayed 2 nights in Jan 2024

2/10 Terrible

Robert H

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Times and Fraudulent Transactions
Had a uniquely horrible experience at this hotel. Not only was I unable to sleep and surrounded by cheap trappings, but they put a recurring fraudulent charge on my credit card that I'm having to work with my bank to get resolved. To start with, the floors are cheap and coming up, the showers are very hard to get hot water in, and the breakfast is a joke. Cold eggs, limp, palid bacon, and stale bread await you in an un-airconditioned sweatbox that passes as their "breakfast area". Then, there's the surroundings. This place is sketchy, and I didn't feel safe walking around. Worse still, my last night there, a fire alarm was going off at a neighboring building, something that nobody seemed to be in a hurry to rectify. After lying awake for an hour and a half, I requested to be moved - which, to their credit, they obliged. At that point, this was a lukewarm experience, trending towards bad. My experience at the physical hotel was easily the worst hotel experience I had in 2023, but I wasn't furious, just frustrated. However, that changed when I found that they'd set up my one-time payment for my room as a recurring one on my credit card. I'm unsure if this was from malice or incompetence, but fraud is fraud. I called them to ask for a refund, emailed them the requested data, and have yet to receive one a week later. I've paid twice now for a hotel room I hated, and had to spend 40 minutes on the phone with my bank getting the charges disputed. DO NOT STAY HERE
Stayed 3 nights in Dec 2023
Response from ManuelV on 23 Jan 2024
Dear Robert,I'm shocked to read your comments and your lack of empathy in unexpected situations. But I want to take the time to clarify some of the points you mention: First Hotel Puerto Valdés is located in Old San Juan, and unfortunately there are abandoned buildings as well as in all historic cities around the world. Our property was designed with the highest quality materials and our floors, walls and decorations are "Italian" of very good quality. No doubt the huge number of positive reviews that our property receives every day. Second you mention that you didn't like our breakfast. Your reservation included continental breakfast. In our property and as a gesture to impress our guest we offer hot items during our continental offering in a fully air-conditioned area with (2) 24,000 BTU AC units, that raises the question of how was this area a "sweatbox." Third you blamed our property because there was a fire on a property next to us, that triggered their alarm and made you uncomfortable, which is not our fault or issue. Fourth you are, accusing our property of over-charging you when it was explained to you that a system error occurred because of the new reservation created when you moved rooms, but this was corrected. So, in short, I can only apologize to you and assume that your comments are only trying to damage our reputation, because I see no other reason to take the time to write such a false and derogatory note.Thank you !

10/10 Excellent

Charles

Stayed 4 nights in Jan 2024

10/10 Excellent

Tarvis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room hospitality and upper dining.
Stayed 4 nights in Jan 2024
Response from ManuelV on 23 Jan 2024
Thanks for taking the time to share your experience with us. We look forward to seeing you again.