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Reviews of Hotel Miramar

3 out of 5
Hotel Miramar
606 Ponce de Leon Avenue, San Juan

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Larry

Liked: Cleanliness, amenities
I have not received my $100.00 back for incidents yet
Stayed 3 nights in May 2024

6/10 Okay

Elvert

Travelled with family, Travelled with group
I liked the area, I didn’t like the small room.
Stayed 5 nights in May 2024

4/10 Poor

James

Travelled with group
Disliked: Amenities, property conditions & facilities
I would not recommend this hotel. The pictures online are great for marketing purposes only. The hotel is right next door to a burned out church. There is no open restaurant/bar within the facility. There were no outlets near the bed to charge your electronics- we had to unplug lamps. The locks on the doors were very weak- we placed a chair up to the door nightly. Some of our group didn’t have blackout curtains, only sheer. The shower water pressure was very low. At night, taking a shower with the lights on, you risk outsiders being able to have a visual. There was no coffee/coffee maker provided in the room. There’s only 1 ice machine, which is on the 2nd floor. The staff was very courteous and accommodating. But the best things this hotel has to offer are the rooftop and it’s centrally located near restaurants. On our first night, we decided to enjoy the rooftop. The next day we all received an email stating the rooftop was only open from 6am-11pm. Please note, there were no signs posted indicating this. When we inquired about it, we were told the owner lives on the 8th floor and didn’t appreciate the ‘noise’ of us laughing and talking. What a joke!! Our party consisted of 6 people ranging from ages 44-59. If we didn’t risk losing money, we all would have left on night one!!
Stayed 5 nights in May 2024

6/10 Okay

Lesleigh

Stayed 5 nights in May 2024

6/10 Okay

Katie

Liked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nicholas

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The parking across the street was inconvenient since every time you wanted to access the gated parking, you had to call the front desk and have them press a button to let you in. You also have to call them to get out once you park your car you can't just walk up to the gate and get out. It's a pain when it's raining or you have your hands full. Also, they charged a $100 deposit that they did not return or cash and is just sitting as pending in my account for almost a month.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgardo

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 1 night in May 2024

10/10 Excellent

Alexander Vincent

Stayed 6 nights in Jan 2024

10/10 Excellent

ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 2 nights in Apr 2024

4/10 Poor

javier

Disliked: Staff & service, property conditions & facilities
Needs a serious remodel. Bathrooms, decor and bed fixtures need an overhaul. Really!
Stayed 2 nights in Apr 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking. It literally felt like I was at a family members home. The entire staff was pleasant and friendly and very welcoming to me. I would definitely recommend!
Stayed 4 nights in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was truly enjoyable. The staff was very welcoming and helped with making my visit to PR exceptional!
Stayed 4 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really just love the property and its location
Stayed 2 nights in Mar 2024

8/10 Good

Lyrica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to eat shop and go to the beach. Everything that we did was within 10 minute drive in all directions which was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

ORLANDO

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Disliked: Property conditions & facilities
Terrible wifi and service, was also extremely noisy from trucks and cars at all hours of the night. Bathroom felt a bit old and yuck but bed was super comfy!!
Stayed 4 nights in Apr 2024

4/10 Poor

Brenda

Business traveller
Disliked: Cleanliness
There was trash piled up outside the hotel, however the inside was cleanish.
Stayed 1 night in Mar 2024

6/10 Okay

DELISE

Business traveller
Liked: Cleanliness, staff & service
The Hotel is pretty close to a shopping and dining area. It is accessible, clean, quiet, and with a good staff. The only thing I think they should change is the bed... It was super hard, and my back was not happy about it.
Stayed 1 night in Mar 2024

6/10 Okay

Grant

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was small. Everything looked way bigger in pictures. Room was large. Exercise room was a joke, as was the rooftop lounge, which was difficult to access. Staff was nice. Bed was hard. In all, it was fine, and I would stay there again if it was the best option available, but I would look for better options first.
Stayed 5 nights in Mar 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We travel to San Juan area frequently for Dr appointments and shopping, usually requiring a 1 night stay. Hotel Miramar meets the quality of most of the hotels we have stayed in that cost $100-$200 more.
Stayed 1 night in Mar 2024

8/10 Good

Dominick

Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice and clean rooms. The bed was comfortable. Staff was nice.
Stayed 5 nights in Mar 2024

6/10 Okay

Mari

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was adequate for one night. There was a strong smell of cheap air fresheners throughout the hotel. The bed was uncomfortable. There was no coffeemaker in the room or coffee in the lobby that I saw. Fair amount of noise from the road. The lot was $15 for overnight parking. We were supposed to get a free bottle of wine with our stay (VIP Access) but the receptionist didn’t know anything about it, said she’d have to ask her manager, and did not follow up. Not a big deal, but did not receive what was stated. I wouldn’t stay here again - there are nicer hotels with more character for a similar price in more convenient locations.
Stayed 1 night in Mar 2024

8/10 Good

Rudys

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel is located near the beach in San Juan and restaurants and shops which makes very convenient for sightseeing.
Stayed 3 nights in Feb 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit pricy for a basic room, but we loved the fact that we had a fridge and a microwave and wifi was also free. We liked the rooftop terrace too. Colorful flowers will do it more justice.
Stayed 3 nights in Mar 2024

6/10 Okay

Liran, New York

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevators were not functioning overnight so we had to climb 7 floors and come down seven floors. We dud not receive any consideration . The wifi was weak and at times dud not work
Stayed 3 nights in Mar 2024

6/10 Okay

maxine

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good friendly staff with very poor amenities.
Stayed 3 nights in Mar 2024

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything in this hotel. The elevator was out of service. The room’s shower was clogged. The tv didn’t have reception (didn’t work). They downgraded my room to 2 full bedroom room The hotel’s parking lot was located across a busy street. When I parked my car there, the receptionist locked me in the lock. I had to call my wife to come down and tell the receptionist to open the parking lot gate. I want to speak to somebody from Expedia to file a claim about this experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 13 nights in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could complain about small things but the people are nice there, it's very central, I mean the bed was a little stiff but your 5mn from the most beautiful beaches in the world!!!!!!! And the Miramar is a clean , English speaking, nice people establishment. Enjoy San Juan ! Condado beach I'll put against any beach on earth.
Stayed 7 nights in Feb 2024

10/10 Excellent

Harold, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, everything works to perfection and ideal location to explore old San Juan.
Stayed 4 nights in Feb 2024

6/10 Okay

Eileen

Stayed 4 nights in Feb 2024

6/10 Okay

Catherine

Stayed 1 night in Feb 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive fr what it is but clean and friendly. Good restraunts within walking.
Stayed 2 nights in Feb 2024

8/10 Good

april, quadeville

Nice building, comfortable stay and very affordable . Nice roof top spot to view the ocean. On the end of a really great street, lots to see and do. Shower early in the evening or you’ll run out of hot water lol. would stay there again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Yasmin

Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 10 nights in Feb 2024

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the rooftop. Close to restaurants. Felt safe walking. Coffee in the building on Saturday.
Stayed 3 nights in Feb 2024

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to the hotel it was nothing like what I expected the doors were broken beds and bathrooms horrible condition I had to book a stay at the hotel next door I have been dealing for a whole week for a refund and haven’t gotten any resolution! So disappointed and Expedia hasn’t help with the matter neither one person says I’m getting a refund the other says no ! What a nightmare! I am being robbed from my hard earn money !
Stayed 5 nights in Feb 2024

10/10 Excellent

Stathis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Latrease R

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was nothing like I expected it to be it was a little outdated and the area looked a little dirty. the room was cold and the unit in the room only blowed out cold air. When speaking with the receptionist she told me she didn’t know why to turn the temp up which we had already did and it was still blowing cold air. No resolution there…the sheets had stains in them and the tub was overfilling with water. The phone was not working to call downstairs so we had to take elevator in order to speak to someone. My fiancé immediately wanted to leave the hotel but we made the best of it due to most of the hotels being sold out. Other then that there are plenty restaurants within walking distance of the hotel
Stayed 3 nights in Feb 2024

6/10 Okay

LEANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very quite. But why if I’m already paying to stay a night why do the guest pay $15 to park ?????
Stayed 1 night in Feb 2024

10/10 Excellent

YAMEL

Stayed 2 nights in Feb 2024

4/10 Poor

Nancy

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel was very old and run down. There wasn’t a restaurant as advertised. The treadmills were both out of order.
Stayed 3 nights in Jan 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Small property, clean and comfortable room. Felt very comfortable and personal.
Stayed 1 night in Feb 2024

8/10 Good

Felix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything really good
Stayed 1 night in Feb 2024

10/10 Excellent

Luann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfy & clean. The roof top lounge area was great, as was the view! The coffee bar was good, but I was disappointed that the hotel restaurant noted in the property description was not open. There are some excellent restaurants plus a small grocery store within easy walking distance however. The desk staff was friendly, helpful and kind. I'd like to especially recognize Esther, who went above & beyond in helping me after leaving my cell phone in an Uber! She was quick-thinking, resourceful & I had my phone back within an hour!
Stayed 4 nights in Jan 2024

10/10 Excellent

Clara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024