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Reviews of Selina Maderas - Hostel

3 out of 5
Selina Maderas - Hostel
Empalme de Marsella, Playa Maderas,200, mts al norte, San Juan del Sur

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 8 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disappointed the room at the top of the hill (unique room) didn’t have running water to shower in the evening or morning. Very short periods only.
Stayed 1 night in Apr 2024
Response from Selina on 24 Apr 2024
Hey Gabriel! We're truly sorry to hear about your disappointment with the unique room lacking running water. Guest comfort is incredibly important to us, and I understand how frustrating that must have been. Your feedback is invaluable as we strive to continuously improve our services. We'll take immediate action to address this issue and ensure a more enjoyable experience for all our guests in the future. If there's anything else I can assist you with or if you have any further feedback, please feel free to let us know.Thanks & Regards,

10/10 Excellent

Hilda

Stayed 3 nights in Mar 2024
Response from Selina on 3 Apr 2024
Hi HildaWe are thrilled that you had a great experience at Selina! Your valuable feedback is highly appreciated, and we will continue to enhance our services as we expand. Thank you for taking the time to contribute towards making Selina an outstanding destination for all our guests. We look forward to welcoming you back soon!Thanks & Regards,

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Nice place reasonably priced and tasty food.
Common areas especially communal kitchen, dining area not cleaned well. Library full of spiders and not cleaned. My room had wooden shutters and no glass on the windows. Spider found in room, had to buy insecticide. Concrete floors no rugs. Good air conditioning.
Stayed 9 nights in Dec 2023

8/10 Good

Mauricio

Liked: Cleanliness
Stayed 2 nights in Dec 2023

8/10 Good

Keisha

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Selina on 24 Oct 2023
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details.

4/10 Poor

Antonella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service, horrible check in, bad room swaps. List goes on…
Stayed 4 nights in Apr 2023

6/10 Okay

Diego

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff is not well trained and didnt know its amenities. Place looked dirty and not well maintained. Breakfast ok.
Response from Selina on 24 Oct 2023
Hi Diego, Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. Safe travel!

6/10 Okay

Nina

Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge Alberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the kindness and service of the staff as well as the variety of food offered by them
Stayed 2 nights in Oct 2022
Response from Selina on 24 Oct 2023
Hello dear Jorge, were so glad you had an amazing experience at the hotel, thank you so much for taking the time to leave a review and share your opinion with us. we wish you the best vacations. Love, Selina Maderas

10/10 Excellent

Soudabeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nicely designed in the nature
Relaxing atmosphere, comfortable, one of few places that has hot shower in San Juan del Sur.
Stayed 1 night in Jul 2022
Response from Selina on 27 Jul 2022
Hello dear Soudabeh, we´re so glad you visited us, thank you so much for taking the time to leave a review, your feedback is really important for us and we will use it for future improvements, Hopefully you´ll have an amazing trip. Love, Selina Maderas

10/10 Excellent

Abbas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

6/10 Okay

James

Disliked: Property conditions & facilities
Good as back up accommodation
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was great, it's a very beautiful property. The pool was refreshing, and there was different seating options to hang out. It was not very busy when I stayed here, so it was a very relaxing atmosphere. I would be thrilled to stay here again in the future.
Stayed 1 night in Mar 2020

10/10 Excellent

D, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, and amazing staff. This was a great place to get away from it all and relax. I was a solo traveller and enjoyed it here. With a group of friends this would be an amazing place to stay.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located a fair drive away from San Juan Del Sur, but was close enough not to be really inconvenient. Check in was easy and they gave me a suite/private cabin which was fine for me but I wouldn't recommend it for anyone with trouble walking as it was up about 10 flights of stairs, but the view was fantastic.The food was fine and the staff was friendly and helpful when necessary.
Stayed 1 night in Dec 2019

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
selina san juan del sur
very good place for adventurers close to beautiful beach. access road is unpaved.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
The only downside is theta the area is far away from everything. Besides that is one of the best hostels I’ve ever been to.
Stayed 1 night in Feb 2019

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME
The hostel is amazing and the staff is great! They have so many things, from a yoga deck to a cinema room, it’s the nicest hostel I’ve ever stayed. People are pretty chill since everyone staying there is just relaxing, surfing and going to beaches around. The location is a little bit inconvenient but they’ve shuttles to the nearest city.
Stayed 1 night in Feb 2019

10/10 Excellent

Mike, Vancouver, B.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel/Hotel close to THE surf beach.
My gf and I had a great time staying at Salena Maderas. It was a great place to unplug and relax. The beach is about a 10min walk away, but what a beach it is; if not one of the best surf beaches I've ever been to. It was clean, and the water was pristine. The staff were warm and friendly. The surf school was great, best instruction and guidance I've had thus far. Thanks Salena Maderas!
Stayed 2 nights in Apr 2018
Response from Selina Team on 4 May 2018
Hi, thanks for leaving a review and mentioning our surf school! We are glad you and your girlfriend enjoyed your stay at Selina Maderas. We hope to see you again soon! Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Remote location
Check-in took much longer than it should have. There were only two other people in my eight bed dorm, but I wasn't allowed in the room until 3pm, so I had to change in the main public bathroom and wait. The location is remote and the private shuttle they organized for us to leave was over an hour late. Facilities are great, but the organization and service are lacking.
Response from Selena team on 4 May 2018
Hi, thank you for taking the time to leave us a review.We’re really sorry to hear you felt that way about our service. We try to maintain the highest standards of service, but clearly we fell short in your case. Thanks for sharing, we hope you visit us soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere and wonderful location- short drive and shuttle services available!
Stayed 3 nights in Mar 2018
Response from Selena Team on 8 May 2018
Hey, thanks for leaving a review. The team here at Selina is thrilled to hear such good feedback, we’re glad you enjoyed your stay. Hope to see you again soon with your friends! Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, clean place to stay in Nicaragua. Shuttle services available to get to both San Juan Del Sur and Maderas Beaches.
Stayed 1 night in Mar 2018
Response from Selena Team on 8 May 2018
Hello, the team here at Selina is thrilled to hear such good feedback, we’re glad you enjoyed your stay at Maderas. Hope to see you again soon with your friends! Cheers

10/10 Excellent

Fernando, Granada, Nicaragua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
The hotel is really close to Playa Maderas wich is great, it just opened about two weeks ago but the facilities are in great shape, it still needs some finishing touches but overall it was a very pleasant stay. Loved the breakfast buffet although it would be better if you can include that in the room price.
Stayed 1 night in Dec 2017
Response from Bertha Community on 4 Jan 2018
Hi Fernando! Thanks for the review. We are growing in all our areas and getting better. Thanks for the advice, we'll take into account. We hope you come back soon, our new Yoga Deck is ready, so you could try it and enjoyed :) Take care and have fun, ALWAYS :D

8/10 Good

Yehia Mokhtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

rodolfo

Travelled with family
Stayed 4 nights in Dec 2022
Response from Selina on 24 Oct 2023
i) Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details.

10/10 Excellent

André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
l'hôtesse est fantastique, le personnel courtois, tout est propre et entretenue.
Response from Selina on 24 Oct 2023
Thank you, ANDRE We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon,

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, room comfort
Not clean, too expensive
Very disappointing! We stay at Selina in Granada and we loved our stay so we decided to stay in Selina Maderas. The employees were not really welcoming, always on their phone. We had no explanation about what to do in the area. We had a shared bathroom, it was always full of sand and hair, not really clean at all! Not even talking about the prices!!! It cost twice the price than everywhere else and the cocktails were served in very small glass. The food is average and also crazy expensive for the area. I would not recommand this place!
Stayed 2 nights in Dec 2022
Response from Selina on 24 Oct 2023
Hi Julie, Thank you for bringing this issue to our attention. I sincerely apologize for the service you received, we try to maintain the highest standards of service, but we fell short in your case.We are working hard to improve the general experience and the look & feel of the property. Hopefully, you can visit us soon and see the improvements. Safe travels!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pague por una habitación con baño privado pero al momento del check in me dieron una con baño compartido, pese a que incluso les mostré las fotos de la habitación reservada. La habitación requiere de mantenimiento.
Stayed 1 night in Nov 2022

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bonito y cómodo!
Lugar muy bonito y cómodo. A unos 10 minutos caminando de Playa Maderas. Buena piscina y cocina compartida. Agua filtrada y buen wifi. La hamburguesa de pescado y los tacos valen la pena probar en el restaurante. Una experiencia super, volveremos!
Stayed 3 nights in May 2022

2/10 Terrible

Juan carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me siento estafado por el mal servicio.
Fue terrible una noche me alojaron en una cabañitas pequeñitas que solo caben una cama ni las maletas , baños compartidos a 30 o 40 metros del lugar. Tome la decisión en la mañana buscar otro hotel con habitación para una pareja y me cobraron $123 por dormir de 11 pm a 7 pm . Me siento estafado por este Hotel . La verdad le debería de.dar mucha vergüenza y devolver el dinero.
Stayed 3 nights in Apr 2022

8/10 Good

Teofilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

6/10 Okay

Henry

Stayed 1 night in Nov 2021

6/10 Okay

ARMANDO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

MAYCOLL

Stayed 1 night in Sep 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio de Fabricio, Ligia y Alex.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Disliked: Room comfort
Party place
The rooms are clean and beds really comfy. Kinda doesn’t get why this place is in hotels.com because it’s not a hotel it’s a hostel. If you wanna to sleep go far away from this one. The parties are so loud that you can feel the music in your rooms walls and bed. We don’t kinda even get it that there was basicly only couples and the bass and music is quite loud even during the day. The food is a little bit over priced, not good value for your money and the staff isn’t so friendly, half of the times you didn’t even get an answer from restaurant staff. It’s near the beach but that is almost the only good thing about it.
Stayed 5 nights in Feb 2020

6/10 Okay

Rodolfo

Falta tv en la habitación y agua caliente
Stayed 2 nights in Dec 2019

10/10 Excellent

Christina Jul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for coworking!
I love this place!! I stayed 3 weeks and the staff was amazing.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk opplevelse
Selina var helt fantastisk. Jeg bodde der 16 netter og koste meg utrolig mye hver eneste dag. Menneskene som jobber der er så herlige, og hostellet ser både vakkert ut og har en helt grei plassering i San Juan! Spesiell takk til Adriana og Tanja, de to vil alltid ha en spesiell plass i hjertet mitt!
Stayed 16 nights in Apr 2019

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very niceo, expectations reached!
Stayed 1 night in Mar 2019

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien todo bien, pero nos ofrecieron los paquetes de tours, el último día. Nos hubiese gustado tomarlos, pero no alcanzamos
Stayed 5 nights in Jan 2019