Exterior

Reviews of La Quinta Inn by Wyndham Salt Lake City Midvale

2.5 out of 5

Reviews

5.6
Rating 10 - Excellent. 170 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 208 out of 1000 reviews" "
Rating 2 - Terrible. 280 out of 1000 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Donna, Billings

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Door kept being slammed. Not a guest room. Across the hall from our room. Only 1 wash cloth and 2 towels. Could do better. Not coming back.
Stayed 1 night in May 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
What a huge let down. I should have guessed when we didn't see a La Quinta sign on the building. The rooms were nothing like depicted in the pictures online. We were three people in one room for a Saturday night. Only 2 sets of towels were provided and when asked for more, they said no towels until Monday. The full size beds (not queen) sloped towards the headboards. The outlets in the bathroom also didn't work. Tub had signs of mold, and they put out an empty tube of hand lotion for use. Even our Uber drivers felt sorry for us. This property is also behind a crack McDonalds so be careful when out late.
Stayed 1 night in May 2024

10/10 Excellent

karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and they accomidated with every need!!! Great stay loved it
Stayed 1 night in May 2024

2/10 Terrible

Genesis

Disliked: Cleanliness, property conditions & facilities
Smells terrible and still smells like cigarettes. I believe I saw black mold in the shower
Stayed 1 night in May 2024
Response from Laquinta Midvale on 20 May 2024
Thank you for taking the time to leave us a hotel review. I am sorry to hear that you had issues with smell and cleanliness during your stay with us. I will converse with my staff to ensure we address these issues for future stays.

2/10 Terrible

Crystal

Disliked: Cleanliness, property conditions & facilities
Bath tube was dirty and seemed broken. Homeless and drugs everywhere around the area.
Stayed 1 night in May 2024
Response from Laquinta Midvale on 20 May 2024
Thank you for taking the time to leave us a hotel review. I am sorry to hear that you had this experience at our hotel. We are working on creating a better hotel with our team. We do hope that you will give us a chance in the future to better your reviews with us.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Room clean.
Stayed 1 night in May 2024

2/10 Terrible

jocelyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Disgusting hotel. Filled with homeless walking in and out of the building the exit doors don’t even lock out non-guest out. You can hear everything and everyone. Alarm clock was broken and going off. When put DND on our room staff still went in and cleaned. We were so scared we were going to get robbed. Never will book again.
Stayed 2 nights in May 2024

8/10 Good

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty and never got my deposit back
Stayed 1 night in Apr 2024
Response from Front Desk on 7 May 2024
Thank you for your response. I am sorry to here our hotel was dirty. This issue will be addressed with our staff. I pulled up your folio and it shows the reversal of your deposit it can take the bank 7 to 10 business days for them to release it

4/10 Poor

Spencer

Disliked: Cleanliness, property conditions & facilities
The carpet in the hallway is really dirty. Some furniture was broken and need to be replaced.
Stayed 1 night in May 2024
Response from Front Office on 7 May 2024
Thank you for your response we are working on getting the issues with the carpet in the hall way clean and getting furniture that is not broken

2/10 Terrible

Justin

Travelled with family
the worst hotel I’ve ever been in, non-smoking room stunk like weed so bad I couldn’t even breathe. Old, uncomfortable with terrible surroundings. Staff was rude and unhelpful. Should be burned to the ground.
Stayed 1 night in May 2024
Response from Front Deks on 7 May 2024
Thank you for your response. We are saddened your stay was uncomfortable and your room smelt like weed. We are also saddened our staff was rude. These issues will be address to our staff to try to prevent any of this from happening

4/10 Poor

Jeong Soo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty, no responsiblities to the requirements of customers
Stayed 1 night in May 2024
Response from Front Desk on 3 May 2024
Thank you for your response. I would like to apologize we have not met your expectations we strive to please our customers and will address these issues.

4/10 Poor

Therron

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendants where not friendly
Stayed 1 night in Apr 2024
Response from Front Office on 1 May 2024
Thank you for your response. I am saddened to hear our Attendants were not friendly. We will address this issue.

4/10 Poor

jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Normally i am never scared of a property but i was here. Dirty. I think a woman was pulling weeds for her stay. Not the best clientele here. Window was missing the screen and the motel 6 next door seems even more shady. However the location is great and so was the bed.
Stayed 2 nights in Apr 2024
Response from Front Office on 1 May 2024
Thank you for your response. We are sorry you stay was not as it should have been. We will address these issues.

4/10 Poor

Garn

Travelled with family
Disliked: Cleanliness, amenities
The room was fairly clean but had clearly not been vacuumed. I was afraid to take my shoes off. The hallway carpets were very stained and dirty. The pool area was clear but the roof was leaking the entire time.
Stayed 1 night in Apr 2024
Response from Front Office on 1 May 2024
Thank you for your response. We are sorry you stay was not as it should have been. We will address these issues.

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is not in a good location nor is it clean or safe. I declined staying here and drove over 2 hours to find a different location. Save your time and money and find a different location. The person at the desk was very accommodating and understood completely. Now to get a refund from Expedia!
Stayed 1 night in Apr 2024
Response from Front Office on 1 May 2024
Thank you for your response. I would like to apologize that things went as they did and the issues will be addressed.

10/10 Excellent

Patricia

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Office on 1 May 2024
Thank you for your response

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I booked the King Honeymoon room because I saw the fireplace, but when I checked in and the hostess saw my walker she told me the room was upstairs — and no elevator. But, she quickly switched me into a ground floor room which, while not having a fireplace, was excellent nonetheless. Top ratings to the staff! Beautiful old-school motel like when I was growing up, good breakfast, room has everything you expect and need. I will definitely be back and recommend this inn to everyone.
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your response

10/10 Excellent

Paul, Spokane

Stayed 1 night in Apr 2024
Response from Front Desk on 7 May 2024
Thank you for your response

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needed carpet cleaned and updated
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Apr 2024
Thank you for your response. We are in the process of getting things updated. Hope your stay went well.

8/10 Good

Haylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for your response

10/10 Excellent

mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Best stay option with good continental breakfast in between city and airport.
Stayed 1 night in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for your response. We are happy to hear you had a pleasant stay.

2/10 Terrible

Tabitha

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and shower in my room wasn’t working properly. The bathroom wouldn’t flush and it’ll take a whole day before getting fixed. The shower was also clogged and would fill up while you’re showering.
Stayed 2 nights in Apr 2024
Response from Front Desk on 12 Apr 2024
Thank you for your response. I am sorry to hear your stay was not as it should have been. We will address these issues with our staff.

4/10 Poor

Irma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Everything was outdated -dirty I was worried to take a shower-use the towel-drug addicts in the parking lot - arguing -fighting outside - was worried my car would get broken into- changed my reservation before I even checked in -won’t be back ever
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
I am sorry to hear that you decided to go else where. We have recently hired security to try to keep the drug addicts off of our property and out of our hotel.

4/10 Poor

Kris

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The halls had stuff up and down and had an odd smell. We walked in and found a wet towel from the previous occupants in the closet. The pool looked old and dirty around the edges.
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your response. I am sorry to hear that you found a wet towel and about the cleanliness of our hotel. We will be addressing these issues with our staff.

2/10 Terrible

Marilu

Travelled with family
Disliked: Staff & service, property conditions & facilities
We called before we arrived multiple times no one answered when we arrived the receptions greeted us and told us to wait we waited while she sat and stared at her computer for about 5 min then finally said how can I help . She was sitting and not very motivated to help. When we arrived to our rooms (we got two) one smelled liked pee the other like smoke. The rooms were very dirty. When we turned the shower on the water came out dirty for the first few seconds. This was a horrible experience. Worse hotel we have ever stayed at.
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your response. I would like to apologize our hotel did not meet up to standards. We have recently hired security to help with the people just hanging out. I would like to apologize for the front desk having you wait

6/10 Okay

Andi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your response.

2/10 Terrible

Billy

Travelled with family
Disliked: Amenities
I plan to complain about our stay when I get to the next hotel.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your response. I would like to apologize we did not meet the expectations that we strive to give. We will be having a meeting with our staff to address the issues.

2/10 Terrible

Susan

Stayed 1 night in Mar 2024
Response from Front Desk on 22 Apr 2024
Thank you for your response

6/10 Okay

George

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to Midvale Bus Station. Convenient for taking the bus to ski resorts. Lots of homeless and drug addicts living in and around the hotel. Very dirty. Okay breakfast, great coffee. Great bed.
Stayed 4 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your response we are working on trying to keep the homeless from hanging out at our hotel inside and out and we have recently hired security to help address that issues

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were hookers and drunks roaming around and vomit in the hallway. The room was filthy and smelled so bad we felt sick to our stomachs and we were so afraid that we could not sleep. This place was the worst dump ever! DO NOT Under any Circumstances Stay Here!!!!!! HORRIBLE
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your response. I would like to apologize you had the experience you had at our hotel. This is not what we want or wish our guests to have. We will address issues with our staff and work harder and do better.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your response

2/10 Terrible

Deborah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very run down area for one. The doors in the suite to separate the king bed from the couch area don't even work, and the sheer curtain is about to fall off the door. The room smells like cigarettes and is no good for a family who have members with asthma. The hallways also smell like wet dogs. It's not a good crowd that wanders the area either. Very ghetto location. The room is also not very clean! The desk chair is gross and same with the pullout bed on the couch. The mattress is absolutely disgusting, and I feel very bad about putting my children on that mattress... also the sink in the bathroom smells like some one pooped in it. The guy at the desk didn't to care much about our needs either, when asked for a blanket for the sofa bed, he said no more and we got what we got what he had! I also lost my wedding ring there, it was on the nightstand i forgot it, but the room had been cleaned and pretty sure someone pocketed it! The manager at the front i the morning seemd ok at first and gave us a credit for our awful night stay, but then when i returned looking for my ring that has gone missing, she wouldn't even make contact with me! Very disgusting hotel! Oh the pool and hot tub is a joke too! First you have to go outside to get to it. The water in the pool was so cold that it wasn't usable and the lighting is so dark after the sun went down that anything could have happened! And so much chlorine that i still smell like it! I really hope i didn't catch any diseases!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2 Apr 2024
Thank you for your response. We have shared your experience with our staff for this is not what we wish for our guests to have. We will keep our eyes out for your wedding ring. We are sorry to hear that it has not been found we wont quit looking for it though.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and area
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 29 Mar 2024
Thank you for your response

2/10 Terrible

Rylea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
After checking in we got to our room and walked right back out and checked out. There was puke in the hallway leading up to our door, our room was DISGUSTING. Left over hair on the counter & floor of the bathroom, coffee table smeared with something and not clean, dirty linen on both beds, night stand had dried stuff dripping down it unwiped, the doors and walls were so dirty and the whole place hadn’t been vacuumed or swept at all. Never staying at a La Quinta ever again.
Stayed 2 nights in Mar 2024
Response from Tammie Galley on 26 Mar 2024
Thank you for your response. I am sadden to hear your stay was this terrible. Please rest assure our General Manager is working hard to get our hotel back up to standards. This is not the kind of experience we want for our guests.

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke smell. Noisy. No so nice area. .
Stayed 1 night in Mar 2024
Response from Tammie Galley on 26 Mar 2024
Thank you for your response. I would like to apologize for our hotel smelling like smoke and was noisy that is not the kind of experience we wish for our guest.

10/10 Excellent

Steven

Liked: Property conditions & facilities
Quite
Stayed 1 night in Mar 2024
Response from Tammie Galley on 26 Mar 2024
Thank you for your response.

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't recommended this place.
Stayed 5 nights in Mar 2024
Response from Front Office on 26 Mar 2024
I would like to apologize you did not have the best stay.

2/10 Terrible

Moriah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We just checked out of this property promptly after checking in. It was by far one of the most disgusting hotels I’ve ever checked into. The area was rough, but I gave it the benefit of the doubt. The first step into the back door and the carpets looked horrible and were visibly filthy. On top of that, the hotel smelled like marijuana. The bathroom in our hotel room was covered in hair balls, there was no toilet paper and there was tinfoil behind the door of the bathroom consistent with drug use. When I went downstairs to check out the smells of dog and cat were foul. I was absolutely shocked that this property was able to have the LaQuinta branding. I am generally a fan of their properties but this one changed my mind. We had to haul our two tiny kids out at 10 o’clock at night because the property was so foul. There was duct tape patching holes in the walls in the hall as well. I’m very concerned that this property is allowed to carry LaQuinta branding.
Response from Front Office on 26 Mar 2024
Thank you for your response. This is being shared with our General Manager so he can get these issues addressed with our staff. This is not the experience we wish for our guests to have. I would like to apologize.

2/10 Terrible

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was so gross and dirty. It felt very unsafe.
Stayed 5 nights in Mar 2024
Response from Front Office on 26 Mar 2024
I would like to thank you for your response. I would also like to apologize that you felt our hotel was dirty and unsafe. Our general manager has hired onsite security.

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I wasn’t expecting a five star hotel, but I did not expect what we got. Upon arrival at 3:15 (3:00 check in time) we checked in with (the only thing nice about the stay) nice office desk ladies. Our room was not ready, in order for them to communicate to housekeeping they had to use a translate app. Which took awhile. We sat for about a half hour waiting. We parked by the door closest to the room, we wondered why some of the bottom room windows were boarded up. Later while leaving we say people crawling in the windows on the bottom floor. Obviously the reason for the other boarded up windows. The SMELL WAS SO BAD! Hard to breathe. We had no place else to go, myself and four kids. The room was lightly picked up and clean sheets (thank god) but no real cleaning had been done. I went to Walmart and sanitized what I could. We were kicked out of the hot tub (the pool was nasty) 20 min before they closed. Also had them banging on the door for us to leave while we were packing at 10:40 and a call as we were walking out at 10:50 asking us why we were still there . Check out was 11:00. People smoking at the bottom doors inside the building although it says no smoking everywhere. Saw hypodermic needles in the parking lot as we left. This was more like a 30$ stay . This is only half of what we witnessed while staying.
Response from Front Office on 26 Mar 2024
I would like to thank you for your response. I would also like to apologize for the experience you had at our hotel. These issues have been shared with our general manager so we can get things corrected. This is not the kind of experience we wish for our guests.

8/10 Good

Lou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a night the road this was very nice.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 20 Mar 2024
Thank you for your response we hope you had a pleasant stay with us

2/10 Terrible

Garie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s a homeless man sleeping in the hallway of the back stairs at the door D of the property. Lots of dog poo at the parking gravel area at the back of the hotel.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 26 Mar 2024
Thank you for your response. I am sorry to hear your experience was as it was. We are working hard to keep the homeless out of the hotel. We will talk with our houseman about the dog poop this is not the kind of experience we want our guest to have.

4/10 Poor

Kelsie

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was dirty & the halls are beyond dark. Scary dark. There’s homeless all around the building. The room we got was covered in hair & food. It looked as if it hadn’t been cleaned for a while. The longer i sat in there the longer i realized how unsanitary & safe i felt & didn’t want my kids staying there. We opted for a refund & went somewhere else. The gentlemen at the front desk was helpful.
Response from Tammie Galley on 20 Mar 2024
I would like to apologize your stay with us was less then perfect. We will address all these issues.

2/10 Terrible

William

Disliked: Staff & service
Check in was terrible, took 30 min. Overall feeling of being unsafe.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 20 Mar 2024
Thank you for your response I apologize your check in took over 30 minutes and you felt unsafe

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too many homeless types in the area.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 14 Mar 2024
Thank you for your response

6/10 Okay

Corinne

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is dirty and a smell of mold.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 13 Mar 2024
I would like to apologize for our hotel not being up to the standards it should be. Our Staff and General Manager are working hard to get our hotel back up to the standards. It is a work in progress.

2/10 Terrible

Jason

Stayed 2 nights in Mar 2024
Response from Tammie Galley on 13 Mar 2024
Thank you for your response

4/10 Poor

Sean

Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping service was poor, hot tub was broken down, breakfast supplies not well stocked, electrical outlets to charge devices are scarce, and my room and pillows smelled funny. Not a great experience.
Stayed 6 nights in Mar 2024
Response from Tammie Galley on 13 Mar 2024
I would like to apologize for your stay not being as it should have been. We will be holding a staff meeting to address these issues. Thank you for your response

2/10 Terrible

brandi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless and people on drugs all around property. Staff is inconsiderate and incompetent. Was turned away when I tried to check in at 1:30 even though my reservation said I was able to check in 2 hours early. When I returned at 3pm I and a lobby full of people waited for the afternoon person who was late to show up. He proceeded to collect ids of people he checked in and said we would have to wait to get them returned. After 2 hours I was finally able to get my id back. My room looked like a crack house the bathroom door was broken and there were cigarette burns all over the dirt tinged tub. There was trash on the floor next to the beds. The entire hotels smells of weed and cigarettes. The indoor pool is disgusting and in a building outside of the hotel. We actually passed a prostitute in the hallway. People were loud and banging around in the hallway all night long. This is not a good place to bring your kids.
Stayed 1 night in Mar 2024
Response from Tammie Galley on 11 Mar 2024
Thank you for your response. I would like to apologize for the experience you had at our hotel. That is not the kind of experience I wish for any of my guest. We will be holding a staff meeting to get things back in the order they should be in.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tammie Galley on 11 Mar 2024
Thank you for your response