Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Reviews of Cobblestone Hotel & Suites - Salem

2.5 out of 5
Cobblestone Hotel & Suites - Salem
1015 E Hackberry Street, Salem, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 198 out of 349 reviews" "
Rating 8 - Good. 96 out of 349 reviews" "
Rating 6 - Okay. 26 out of 349 reviews" "
Rating 4 - Poor. 14 out of 349 reviews" "
Rating 2 - Terrible. 15 out of 349 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

10/10 Excellent

Clint

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy stopping here. It’s nice to be able to walk across the street to a restaurant but it is also quiet area. Shopping center is 2 miles away. Very nice town we enjoy it.
Stayed 1 night in Apr 2024
Response from Tracy GM on 29 Apr 2024
Thank you for leaving us a review. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again. Have a great rest of your weekend.

6/10 Okay

ryan

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tracy GM on 29 Apr 2024
Thank you for leaving a star review, hopefully we can make your stay a 5 star experience if you decide to give us another chance. I hope you have a great rest of your weekend.

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Tracy GM on 29 Apr 2024
Thank you for leaving a review. We glad that you enjoyed your stay with us and hope to see you again soon. Have a great rest of your weekend.

8/10 Good

Ranae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tracy GM on 12 Apr 2024
Thank you for leaving us a 4-star review and we hope to see you again and make your stay a 5. Have a great weekend.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. There were a couple of restaurants within walking distance and a few more not far away that you could drive to. There was also a Walmart close by.
Stayed 1 night in Mar 2024
Response from Tracy GM on 26 Mar 2024
Thank you for leaving us a great review and we hope to see you again. Have a great rest of your week.

4/10 Poor

Joyce

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Was hard to find staf some times they had sign to pick up phone and once you did another phone would ring but it was at desk and staf was no where near it if you wanted brakefast you had to be up rite when they put it out they didn't have any extra otherwise and pool was down the whole stay nothing for kids to have fun or stay occupied with the room was nice and clean but ac unit sounded like a loud off-balance washer and you had to have the strength of 3 men to flush toilet the flusher was so hard to push down we thought we would break it it was and wifi was spotty kept droping at one point i had to leave to finish my work it was a very blah i have stayed there on other occasions and it was so nice this time for the price i paid i was disappointed
Stayed 2 nights in Feb 2024
Response from Tracy GM on 21 Feb 2024
Thank you for taking the time to leave us a review. I do apologize for the how horrible your experience was during your stay this time. The pool was down due to a sensor going bad on the heater. I do have the part ordered and as soon as it gets here, we will have it back up and running. Unfortunately, I have no idea if there is an issue with the room unless housekeeping finds it or a guest lets me know, I will have those issue looked at by maintenance. I am well aware of the issues with the Wi-Fi. Starting sometime this week or next I have DirecTV being installed. I am hoping this will solve a lot of our issues. My front desk staff was having to handle everything that morning, which is normally not the case when we are that busy, which we were not expecting to be however, none of these excuses do anything to help with how your stay went. So, for your next stay I would like it to be on me. Call or stop by so that I can take care of this for you.

8/10 Good

Karen

Stayed 3 nights in Dec 2023
Response from Tracy GM on 26 Mar 2024
Thank you for leaving us a great star review and we hope to see you again soon. Hope you have a wonderful rest of your week.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from Tracy GM on 3 Feb 2024
Thank you for taking the time to leave us a review. I am glad that you enjoyed your stay with us and look forward to you staying with us again.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our little weekend vacation.
We had a very nice time at the hotel. Our first time staying there. Everyone was so friendly and everything was so clean and nice and quiet. Housekeeping came in our second day and cleaned our room up again we made our beds and it was fantastic she does an awesome job. Breakfast is good we ate there two mornings and loved it all. Went to the bar Saturday night everyone was friendly. We were able to bring our little puppy dog didn't have to leave her behind she was welcome here. We will definitely be back. We are going to start staying here on our anniversary from now on. I would recommend this to everyone I know that they should stay here.
Stayed 2 nights in Jan 2024
Response from Tracy GM on 2 Feb 2024
Thank you for taking time to leave us a review. I am so glad you enjoyed your stay with us and we look forward to seeing you again.

2/10 Terrible

Anna Mary

Disliked: Staff & service
No service at the front desk.tried calling 4 different times to book 2 rooms.never an answer. Finally went online and one room was 20.00 more.which rooms were next to each other. The front desk lady didn't even try to knowledge the facts.
Stayed 1 night in Dec 2023

6/10 Okay

Lilla

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I stay at the cobblestone when visiting my mom with my daughter. We have stayed there twice and every time we stay there the air/ heater thats in the room is super noisy/ loud and my self and daughter are awaking by it . .
Stayed 1 night in Dec 2023
Response from Tracy GM on 2 Jan 2024
Thank you for taking time to leave us a review. I do apologize for the HVAC units. I am trying to find someone to come in and take of these issues and hopefully will have this issue resolved very soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and had all we needed for our stay. The staff was very helpful and nice. The breakfast included bacon eggs, yogurt, various pastries and fruit. I enjoyed the selection of teas and hot chocolate. The pool is heated! The lobby was decorated nice for Christmas. We enjoyed our stay. The only issue was the remote was extremely dirty so had to clean it. This was our second saty and will definitely stay again!
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
liked
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREATEST stay ever............except for my thumb!
First the ONLY issue (which was very small) was that the TV remote did not allow for changing the channels direct. You had to go through every change to get from, lets say 42.1 to 7.1 you'd have to hit the channel change button for every channel in between! I know..................the horrors. Now the room was clean and very quiet, the people were wonderful and the breakfast was EXCEPTIONAL! Didn't use either the pool or the workout area but very clean and will use in future visit! Also they had food, drinks (alcohol too) and other items available at the hotel. THE PRICES WERE EXTREMELY REASONABLE. I was actually very surprised. Highly recommend and we'll be back!
Stayed 1 night in Dec 2023
Response from Tracy GM on 17 Dec 2023
Thank you for taking the time to leave us a review. I am so pleased that you enjoyed your stay with us and that you plan on returning. It will also make you very happy to hear that we will soon be getting rid of the current provider, and you will be able to go to the guide and choose your channel without all the hassle of having to go through each channel. Trust me it drives me crazy too. I hope you have a wonderful weekend and Happy Holidays from all of us at the Cobblestone Hotel & Suites, Salem.

8/10 Good

Norbert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy GM on 17 Dec 2023
Thank you for taking the time and leaving us a star review. I hope you enjoyed your stay and that we see you again soon. Happy Holidays!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water in the shower was a bit cooler than i would have liked. Other than that it was great.
Stayed 2 nights in Nov 2023
Response from Tracy GM on 11 Dec 2023
Thank you for taking time out of your busy schedule to leave us a review. We glad you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating to the guests needs:)
Stayed 1 night in Nov 2023
Response from Tracy GM on 15 Nov 2023
Thank you for this nice review. The staff love to see great reviews pertaining to them. We hope to see you again. Have a great rest of your week

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2023
Response from Tracy on 28 Oct 2023
Thank you for that great review. We hope to see you again soon.

10/10 Excellent

Lila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay
Stayed 1 night in Oct 2023
Response from Tracy GM on 28 Oct 2023
Thank you for that great review. We hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, affordable, off the beaten path.
Needed a place to stay on our way home, day 2, from a family visit in Nebraska. Wanted to be just off the interstate, and affordable. Made the reservation and then realized it was 18 miles off of the interstate. But it was quiet, and affordable. There was a pizza shop across the street.
Stayed 1 night in Oct 2023
Response from Tracy GM on 28 Oct 2023
Thank you for that great review. We hope to see you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and working.
Stayed 2 nights in Sep 2023
Response from Tracy GM on 28 Oct 2023
Thank you for that great review. We hope to see again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Wish there was another option in the area!
When we visit family in the area, this property is an extremely convenient place to stay. However, we only choose this property because of the convenience of the location. There is no elevator, so be prepared to haul your bags up and down steps. The included breakfast is weak. The beds are uncomfortable. But, there is no other choice in Salem, Indiana, so when we need to be back in the area we will stay here again I suppose.
Stayed 1 night in Sep 2023
Response from Tracy GM on 18 Sept 2023
Thank you for your review. I appreciate any and all feedback. I am in total agreement with you on the not having an elevator. However, if you call when booking and ask that you be placed on the 1st floor, we try our best to accommodate you during your stay. I do apologize that you felt breakfast was "weak", we are working diligently to upgrade our guests' options. I hope you a have great rest of your week.

6/10 Okay

Sarita

Travelled with family
Disliked: Cleanliness
Some issues but friendly staff
The pool was closed first of all…which bummed everyone in the family Then we were out put in a room room where beds had not been made. The next room was better but the bed had serious issues. We had a tornado warning and lost power. Through that the staff did a nice Job and was as accommodating as they could be. Overall I wouldn’t recommend this place but the staff did a nice job dealing with the crisis
Stayed 1 night in Aug 2023
Response from Tracy GM on 12 Aug 2023
First, I would like to thank you for your feedback. It lets myself and my staff see what we need to work on what we have improved on. As much as I hate having to shut down the pool, it was for your safety. With the new filter installed it will back up and running this evening. Also, I do apologize for your discomfort while staying with us. I have also addressed this issue as well. I really hope you do give us another chance. I promise it's not always as crazy around here, however, I can't control mother nature, "as much as would like to," and we have been working hard to bring this hotel back to what it should be, I hope you have a wonderful weekend.

6/10 Okay

David

Liked: Cleanliness
Air conditioner was exceptionally noisy!
Stayed 1 night in Aug 2023
Response from Tracy GM on 12 Aug 2023
I just wanted to take a moment of your time and let you know that I appreciate your feedback. If you do come back, please do not hesitate to let someone know you're having issues with your stay. We want all of our guest to be able to relax and enjoy their stay. I hope you have a wonderful weekend.

2/10 Terrible

Andrea

Stayed 1 night in Aug 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Liked: Cleanliness, room comfort
The air conditioning was loud. The bedding didn’t fit bed. It kept popping off. Toilet was super low. Almost like in a preschool bathroom. No elevator. Ugh! Probably won’t stay there again
Stayed 2 nights in Jul 2023
Response from Tracy GM on 13 Jul 2023
I just wanted to take a moment of your time to thank you for your feedback. It lets us know what we need to work on to make your stay as comfortable as possible. Unfortunately, there is nothing I can do about the elevator situation, we all wish there was one, but everything else is fixable. If you need a higher toilet then as a suggestion the next time you book a room, ask for a handicap room. The toilets in those rooms are raised. In the future, if you decide to stay with us again, if you have any issues whatsoever, please do not hesitate to call the front desk so we can fix any issues you are having immediately. Hope this helps.

8/10 Good

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
summer vacation
The customer service was great. Everyone was friendly and eager to help. The only problem I had was, I didn't know there wasn't an elevator to the second floor where are room was. The lady at the desk tried to help reaccommodate . We were traveling with 2 kids and needed 2 beds. I am disabled but managed the climb up the stairs.
Stayed 1 night in Jul 2023
Response from Tracy GM on 13 Jul 2023
I just wanted to take a moment of your time and thank you for your feedback. I realize how hard it is not to be able to climb stairs and if there was a way for us to have an elevator installed believe me, I would. If you decide to stay with us again please don't hesitate to ask for a first floor room and we always try to accommodate all request first. Hope this helps.

10/10 Excellent

Sheri

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Travelled with family
Conveniently located, staff was readily available and very kind. The rooms were very clean.
Stayed 4 nights in Jun 2023
Response from Tracy GM on 13 Jul 2023
Hello, I just wanted to take a moment to thank you for your feedback. It helps for training purposes and also lets the staff know they are appreciated. Thank you again.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tracy GM on 13 Jul 2023
Thank you for the great score. My staff and I love seeing this.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel we have stayed in lately. Very quiet and friendly staff.
Stayed 1 night in Jun 2023
Response from Tracy GM on 13 Jul 2023
I just wanted to take a moment of your time to thank you for your feedback. The staff always enjoying seeing the positive even though the negative is helpful for training purposes. This always helps boost morale. Thank you again.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to attend a softball tournament in Paoli. The hotel was very clean. Two grandkids used the pool. Nice selection of restaurants within minutes of the hotel. My only complaints would be the minuscule soap bars, and the hard pillows.
Stayed 2 nights in Jun 2023
Response from Tracy GM on 28 Jun 2023
I'm glad you enjoyed your stay with but do apologize for any discomfort you had while staying. We are working very hard to make sure all our guest is comfortable while here. If you happen to stay with us again, please do not hesitate to let us know so we can try and rectify the issue while you are here. Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel. The bad: breakfast was very limited. They were out of waffle mix, eggs were nasty and no meat. Not good and very few options. Almost no water pressure in the shower and tiny dhoer head. The good: pool was great, rooms were spacious, comfortable and clean. I would stay there again.
Stayed 1 night in Jun 2023
Response from Tracy GM on 27 Jun 2023
I do apologize for our breakfast. We were having issues getting the waffle items shipped but that has since been resolved. I am however, still working with my team on making it a better and more enjoyable experience during breakfast and the items on the breakfast tasting better. Unfortunately, we are limited to what we are allowed to do and serve. I hope that any future stays with us will be a much better experience.

6/10 Okay

Adam

Liked: Cleanliness
The hotel had no elevator, the TV stopped working at one point and had to take cold showers in the morning. Don't expect to check in before 3 under any circumstances. Free breakfast was average. It was ckean and staff was reasonably friendly.
Stayed 1 night in Jun 2023
Response from Tracy GM on 28 Jun 2023
Thank you for taking time out of your day to leave a comment. I appreciate all feedback, whether it be positive or negative, it really helps us rectify any issues or just take a moment to say thank you for staying with us. I do apologize that your stay was not a great experience for you, and we hope that if you decide to stay with us again that you will see that your feedback was very helpful. I am personally making sure that everything is in working order and that breakfast is made and maintained as it should be. Thank you!

8/10 Good

JoAnn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Just so so.
Disappointed that our room was never cleaned, beds made, or trash removed. I put our trash in the hall on the second day and received a dirty look from the cleaning crew. There was no elevator. I was able to get my bags to the second floor but I am a senior. Was surprised that this was allowed in a public space.
Stayed 3 nights in May 2023
Response from Tracy GM on 27 Jun 2023
Thank you for your feedback after your stay. Any and all feedback is welcome. I so apologize that we couldn't accommodate you with a first floor room. Not having an elevator is hard for anyone with any type of health issues when stairs are concerned but unfortunately, Indiana does not require a hotel with only 2 floors to have an elevator. I realize also that you stayed over the weekend and we do not do room service on the weekends unless requested. I'm sorry for any inconvenience this may have caused you during your stay. I hope that if you decide to stay with us again we will be able to accommodate you better.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and well maintained! There were a variety of breakfast options and plenty of fresh fruit and healthy options. The staff was helpful and accommodating. We will definitely stay there again!
Stayed 3 nights in May 2023
Response from Tracy GM on 28 Jun 2023
Thank you for taking time out of your day to leave a comment. We appreciate any and all feedback. We are thrilled to hear that you enjoyed your stay with us and look forward to any future stays. Thank you!

4/10 Poor

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Are Housekeeping staff required to wake us @ 9am?
Is this something new that Cobblestone require from their staff nowadays? Because the last few times Ived stayed there housekeeping would knock right at about 9 am to ask us if we are checking out that day and to remind us that checkout is at 11am. I just replied that I'm aware of when check out is. And if I did happen to forget, well I'd be reminded once again by the housekeeping when it's 11 am and time to check out. And check in doesn't start untill 3 pm so why is it necessary to do rudely rush their customers?
Stayed 1 night in May 2023
Response from Tracy GM on 28 Jun 2023
I appreciate you taking time out of your day to leave a comment, whether it be positive or negative. I since spoken to my housekeeping staff and assure you that this will never happen again. We never want to rush any of our guest to leave. The only reason there is a time for a guest to check out is, so housekeeping has time to clean and change out the room for the next guest to arrive. I hope this will ease your mind if you decide to stay with us again. Thank you!

2/10 Terrible

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Tracy GM on 29 Mar 2023
Hi Karen, I was curious to as to what happened during your stay and what I could do to try and fix it.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Stay in Indiana
Great overnight stay in Indiana. Hotel staff was friendly and they were training Sara, who was very nice. The room was clean and quiet and I would gladly stay here again.
Stayed 1 night in Mar 2023
Response from Tracy GM on 13 Mar 2023
We enjoyed having you here and we look forward to your next stay with us.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we were looking for
Stayed 3 nights in Feb 2023
Response from Tracy GM on 13 Mar 2023
We're happy you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Eric

Stayed 1 night in Feb 2023
Response from Tracy GM on 13 Mar 2023
We are glad you enjoyed your stay and look forward to your next visit.

10/10 Excellent

Deborah, Muskegon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the area!
Stayed 1 night in Jan 2023
Response from Tracy GM on 4 Feb 2023
Hi Deborah, I'm happy to see that you enjoyed your stay with us. We are working hard to make sure any future stay will exceed your expectation. Have a wonderful weekend.

4/10 Poor

James

Stayed 1 night in Jan 2023
Response from Tracy GM on 23 Jan 2023
Hello, I wanted to take a moment to see how we could have made your stay with us more accommodatable. We are currently going through a lot of changes here and any input would be greatly appreciated.

2/10 Terrible

rebel

Response from Tracy GM on 15 Nov 2023
I see that you only gave us 1 star. I was hoping to find out what happened during your stay to try and make up for what made your stay so terrible.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Breakfast was adequate. Property was clean.
Stayed 1 night in Dec 2022
Response from Tracy GM on 21 Dec 2022
Thank you, Deborah. My team and I love to hear how we are doing. We strive to make your stay feel as comfortable and relaxing as possible. We hope to see you again soon. We have more changes coming in the near future. Have a wonderful day!

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Home
Stayed 1 night in Dec 2022
Response from Tracy GM on 19 Dec 2022
Thanks Mickey, I'm glad you enjoyed your stay with us. We look forward to seeing you for future stays. Hope you have a wonderful day!

10/10 Excellent

DAWN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little town!
Response from Tracy GM on 19 Dec 2022
Hi Dawn, I am glad you enjoyed your stay here in Salem and we look forward to seeing you again, for all your future stays. Have a great rest of your day!

8/10 Good

Jarrerr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov 22
The stay was nice as usual. I have stayed here on different occasions. My one complaint would be that the pool never seems to Be functional on any of my status
Stayed 5 nights in Nov 2022
Response from Justin M. on 28 Nov 2022
Thank you, Jarrerr for providing feedback for our team! Our pool will soon be back and ready for our guests. We appreciate your patience. Please do not hesitate to reach out to us at gm.in4224@staycobblestone.com