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Reviews of Best Western Pacific Highway Inn

2.5 out of 5
Best Western Pacific Highway Inn
4646 Portland Road NE, Salem, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 257 out of 724 reviews" "
Rating 8 - Good. 291 out of 724 reviews" "
Rating 6 - Okay. 114 out of 724 reviews" "
Rating 4 - Poor. 33 out of 724 reviews" "
Rating 2 - Terrible. 29 out of 724 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Cris

Stayed 1 night in May 2021

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jake on 5 May 2021
Thank you for your review, Janette. We appreciate your business!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival I was met with a ridiculous surprise deposit of $300. Once in the room our TV was stuck on the adult channels, had to call the desk and reset the tv multiple times. Property just looked rundown.
Stayed 2 nights in Apr 2021
Response from Jake on 3 May 2021
I'm sorry about your experience with us. We will work to improve in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk service, very clean, comfortable bed, and pet friendly...love it all!
Stayed 2 nights in Apr 2021
Response from Nicole on 26 Apr 2021
Thank you for taking the time to let us know about your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really great, helping me check in with a BW gift card, etc. They did require a $200 refundable deposit, which was not in the hotel write up,. But otherwise it was a clean, comfortable room. The room was a little noisy as it was close to the roadway, but still a pleasant space.
Stayed 2 nights in Apr 2021
Response from Nicole on 26 Apr 2021
Thank you, we are pleased to hear that you enjoyed your stay!

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Jake on 3 May 2021
We're sorry that you didn't enjoy your stay with us. We will work to improve in the future.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Nicole on 26 Apr 2021
thank you Paula!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from freeway, clean and comfortable. Nothing fancy, but very Covid- aware and they did a nice job with a "touchless" breakfast. I'd stay here again.
Stayed 1 night in Apr 2021
Response from Nicole on 26 Apr 2021
Thank you, we hope to see you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The property is a little "tired" and in need to updates ... but the rooms were clean, the bed was comfortable, and parking was free. Not bad for an overnight stay.
Stayed 1 night in Apr 2021
Response from Nicole on 21 Apr 2021
Thank you for taking the time to let us know about your stay!

6/10 Okay

Desiree

Travelled with family
Disliked: Cleanliness, property conditions & facilities
So had to schedule a 45min window for use of the pool. We called at 7am and scheduled a 9am pool time, but when we were being let into the pool we were informed that the front desk lady said she couldn’t remove the pool cover by herself and there was nobody else on staff to help her. So the spa only was open and the kids could not swi
Stayed 1 night in Apr 2021
Response from Jake on 26 Apr 2021
We are sorry to hear about your experience. We will use your feed back to improve future stays.

6/10 Okay

Lucinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hey charge a $200 deposit to card upon check in.
First off they charge your card a $200 deposit the minute you check in, i don't like that at all. It takes 7-10 days to get that money back. If they want to "hold" your card info for incidentals that's one thing but automatically charging your card is ridiculous. Also no parking near our room, had to park clear on the other side of the complex. My daughter is special needs so that made things difficult. I really can't say it was a great experience because we didn't spend the night, my daughter ended up having to be taken to the ER so we didn't even sleep in the beds. We didn't get there till 10:30 and left 15 minutes later, didn't get back from the ER till 8:30 in the morning. We ate the breakfast stayed in the room till check out and checked out. They didn't bother asking if they could discount us or anything. Which is fine but it would have been nice. Overall it was nice i just don't agree with the deposit.
Stayed 1 night in Apr 2021
Response from Jake on 19 Apr 2021
We are sorry to hear about your experience and will use your feedback to improve future stays.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very surprised about the deposit we had to pay. That was ever unexpected.
Stayed 2 nights in Apr 2021
Response from Jake on 19 Apr 2021
We are sorry to hear about your experience and will use your feedback to improve future stays.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the facility was clean.
Stayed 1 night in Apr 2021
Response from Nicole on 13 Apr 2021
Thank you, we hope to see you again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, spacious motel. We had to wait half an hour to check in because rooms were not cleaned at 4pm.
Stayed 1 night in Apr 2021
Response from Nicole on 13 Apr 2021
Thank you for letting us know about your stay!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Stay was good. Older hotel but clean. Didn’t like the hold of $200 on our card for possibilities.Room smelled musty at first but we had a nice stay.
Stayed 1 night in Apr 2021
Response from Jake on 13 Apr 2021
Thank you Robert!

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The bed was terrible, pillows were like rocks, very misrepresented
Stayed 2 nights in Apr 2021
Response from Jake on 12 Apr 2021
We are sorry to hear that you did not enjoy your stay. We will use your feedback to make future improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the Coke machine doesn't take cash. Other than that, a very good stay overall.
Stayed 2 nights in Apr 2021
Response from Nicole on 13 Apr 2021
Thank you for taking the time to let us know about your stay!

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room value
The rooms are really nice Alot of space. Has all you need with microwave and frig.
Stayed 1 night in Apr 2021
Response from Nicole on 12 Apr 2021
Thank you Miguel, we hope to see you again!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Jake on 9 Apr 2021
Thank you for your review, Tim. We're glad that you enjoyed your stay!

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop along I-5 and clean for family.
Great late night stop over, close to the highway, easy to locate and access room. Rooms clean and large enough to move around.
Stayed 1 night in Apr 2021
Response from Jake on 9 Apr 2021
Thank you for your review, Barry. It's great to hear that you had a nice visit, and we hope to see you again.

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made reservations and paid in advance. When I got there at 11am I was told I couldn't check in until 4pm. I understand that they need to clean rooms after checkout but I would have thought since I had driven 7 hours alone with a baby, paid in advance, and nobody else was waiting for a room that they could get to my room first. I asked about the pool and was told it was out of service, I later saw people using it. The room smelled musty but I couldn't keep the window open for fresh air because of the constant noise of people outside all night. I'm pretty sure the room nextdoor was being used to sell drugs. Then for breakfast you have to order ahead. I have Celiacs so I can't eat several of their options and asked for 2 yogurts instead of the breakfast sandwich and was told no. I was also told my card would be charged $20 plus tax for my dog for the 2 night stay and was actually charged double. I expect some inconvenience when traveling but this place was a disaster.
Stayed 2 nights in Mar 2021
Response from Jake on 30 Mar 2021
We are sorry to hear about your experience and will use your feedback to improve future stays.

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Family Weekend Trip
Good: easy access, close to food and shopping and our weekend plans. Bad: Traveling with 5 kids and had to get two rooms, which was fine but we requested adjoining and due to covid we were not allowed which makes no sense since we're a family that traveled in the same car there. We also didn't get rooms next to each other and only 4 people at a time to use pool/hot tub. I understand staying safe with covid but we shouldn't punish large families.
Stayed 2 nights in Mar 2021
Response from Jake on 29 Mar 2021
Thank you for your review, Lisa. I'm sorry about your experience with us. We will use your comments to work on improving in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly and responsive to any questions we had. ..
Stayed 1 night in Mar 2021
Response from Jake on 29 Mar 2021
Thank you!

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road Trip - Salem, OR stay
Clean room, comfortable bed. Very pleased with the accommodations.
Stayed 1 night in Mar 2021
Response from Nicole on 29 Mar 2021
Thank you Kerry, we look forward to seeing you again!

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Jake on 5 Apr 2021
We're sorry that you didn't enjoy your stay with us. We will work to improve in the future.

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
When we checked in we were told that there was a $400 deposit required for our dog and $20 a day additional charge. There was nothing about either of these fees when we made the reservation. The room was flea invested and now our dog is having allergic reactions to the fleas she picked up there.
Stayed 7 nights in Mar 2021
Response from Jake on 25 Mar 2021
Thank you for bringing this to our attention. We will work to improve in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Great customer service very clean and sanitized rooms extremely comfortable stay thank you
Stayed 1 night in Mar 2021
Response from Nicole on 24 Mar 2021
Thank you Robert, we are pleased to hear that you enjoyed your stay!

2/10 Terrible

greg

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unaccommodating
From the beginning the front desk was not accommodating. Extremely rude, we tried to do everything thing the asked and they still turned our traveler away. they would not except her credit card they would not except mine or a credit card authorization form.
Stayed 1 night in Mar 2021
Response from Jake on 24 Mar 2021
Thank you for letting us know Greg, we will use your feedback to improve future stays.

6/10 Okay

nick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good.
Missing pillows on bed. No blanket on bed, sheet and thin bedspread. Poor grab and go breakfast. No maid service on second day of stay. At least reduce the price if you are not providing services.
Stayed 2 nights in Mar 2021
Response from Nicole on 24 Mar 2021
I'm sorry to hear about your experience, we will use your feedback to make improvements in the future.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, rooms clean loved the bathroom / shower
Stayed 1 night in Mar 2021
Response from Nicole on 24 Mar 2021
Thank you!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were VERY clean and during COVID this was nice to see. Front desk was friendly and welcoming.
Stayed 2 nights in Mar 2021
Response from Jake on 19 Mar 2021
Thank you for your review, Jessica. We're very happy to hear that you enjoyed your visit!

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021
Response from Jake on 31 Mar 2021
We are sorry to hear that you didn't enjoy your visit with us. We will work to improve in the future.

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was a bit on the ‘abrupt’ side and not as welcoming as they could have been.
Stayed 1 night in Mar 2021
Response from Nicole on 12 Mar 2021
Thank you for taking the time to let us know about your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the reviews i read were good the rooms was clean and i was able to watvh some tv it was great
Stayed 1 night in Feb 2021
Response from Nicole on 24 Feb 2021
Thank you for taking the time to let us know about your stay!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place to stay. Right next to McDonald’s and subway and Dutch bros. There is also a laundry mat in the next building over.
Stayed 3 nights in Feb 2021
Response from Nicole on 24 Feb 2021
Thank you, we are pleased to hear that you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Easy location while traveling. Very nice hotel. Felt very welcome when we checked in.
Stayed 1 night in Feb 2021
Response from Jake on 23 Feb 2021
Thank you for your review. We're happy to hear that you had a nice stay, and we hope you'll visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from Jake on 23 Feb 2021
Thank you for your review. We appreciate your business, and hope to see you again soon.

10/10 Excellent

Arlethea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Restful -an A+
This is a well maintained property with very comfortable rooms. It’s set far enough from the interstate to be quiet and everything was very clean. The staff were all prompt and professional. The toiletries have a nice scent, which isn’t necessary, but very appreciated! I recommend this lodging.
Stayed 1 night in Feb 2021
Response from Jake on 5 Feb 2021
Thank you for your review. We love hearing that you had a great stay with us! We hope you'll visit again the next time you are in Salem.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Covid friendly. Cleans everything in between customers. Room was very clean. The shower is great at least 6 1/2 feet tall is the showerhead with tile floor. The TV remote was hard to use that’s the only downsize.
Stayed 1 night in Feb 2021
Response from Jake on 4 Feb 2021
Thank you for your review. We're happy to hear that you enjoyed your visit, and we hope to see you again!

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2021
Response from Jake on 15 Feb 2021
Thank you for your review, Jeff. We're glad that you enjoyed your stay; we hope you'll visit again.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jake on 2 Feb 2021
Thank you for your review, David. We love hearing that you enjoyed your stay, and hope you'll visit again.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2021
Response from Jake on 4 Feb 2021
Thank you for your review. We appreciate your business.

10/10 Excellent

Greg J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Jake on 20 Jan 2021
Thank you for your review, Greg. We appreciate your business!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Nicole on 27 Jan 2021
Thank you for letting us know about your stay!

8/10 Good

rgl

Stayed 1 night in Jan 2021
Response from Nicole on 11 Jan 2021
Thank you for taking the time to let us know about your stay!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021
Response from Nicole on 11 Jan 2021
Thank you for taking the time to let us know about your stay!

8/10 Good

Taylor

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021
Response from Nicole on 4 Jan 2021
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest.

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Nicole on 28 Dec 2020
Thank you for your review. We appreciate your input!

6/10 Okay

Billy, California

Liked: Cleanliness
Disliked: Staff & service
Had a policy of 1 pillow per person and that was a first for me
Stayed 1 night in Dec 2020
Response from Jake on 24 Dec 2020
Thank you for your review, Billy. We appreciate your comments, and will work to improve in the future. We hope you'll visit again.