Lobby sitting area

Reviews of B&B HOTEL Saint-Quentin

2 out of 5
B&B HOTEL Saint-Quentin
ZAC de la Vallée, Rue Antoine Auguste Parmentier, Saint-Quentin

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 138 reviews" "
Rating 8 - Good. 51 out of 138 reviews" "
Rating 6 - Okay. 15 out of 138 reviews" "
Rating 4 - Poor. 10 out of 138 reviews" "
Rating 2 - Terrible. 7 out of 138 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

George

Liked: Staff & service
We booked two triple rooms. Both were clean and spacious but one room smelled very badly of cigarettes (94). The previous guest must have been smoking in the room. Otherwise it was fine, we just stayed the one night.
Stayed 1 night in Jan 2024
Response from Carole Assistante on 12 Jan 2024
Hello, we are delighted that you enjoyed your stay and we thank you for sharing it. On the other hand, we are sorry for the smell of tobacco in one of the rooms. We fully understand the discomfort that these odors can cause for non-smoking guests.Our establishment is 100% NON-SMOKING, and we regret the incivility of certain customers who do not respect this instruction.Looking forward to seeing you again for your next stay. Yours truly.

2/10 Terrible

Rhys

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Carole Assistante on 12 Jan 2024
Hello, Thank you for giving your opinion. You apparently did not have a good stay, we are sorry. It is a shame that we do not know the reason and that you did not tell us about it in the morning at breakfast or before your departure.Hoping to see you again to improve your judgment. Sincerely

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop on way back from Alps. Breakfast easy and great supermarkets close by. Parked car and walked to restaurant in town. Simple and easy.
Stayed 1 night in Dec 2023
Response from Carole Assistante on 12 Jan 2024
Thank you so much for your comment. Best wishes 2024 See you soon.

2/10 Terrible

Sergio

Stayed 1 night in Dec 2023
Response from Carole Assistante on 12 Jan 2024
Hello, as already explained in another review, there was a breakdown on the check-in terminal as well as on the assistance terminal, so we were not warned and could help you out because of an internet failure in the sector from Saint-Quentin We apologize for this inconvenience which caused you great problems in registering and accessing your reservation. We renew our apologies for this problem even if it is not our responsibility, we know that at these late hours this is complicated. Best wishes and best wishes for 2024.

10/10 Excellent

Maxine

Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjour au B&B de Saint-Quentin. Vos commentaires positifs sont un réel encouragement pour toute l'équipe et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.A très bientôt !

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Functional and.close to motorway. The self.check.in system does,.however leave a.lot to be desired with the payment link - rejected payments on multiple cards with no explanation.
Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Thank you for taking the time to express your opinion regarding your stay at B&B de Saint-Quentin.Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us has lived up to your expectations.The check-in terminal is being improved to make it easier for you.See you soon !

8/10 Good

Gregor, Montevideo

Liked: Cleanliness, staff & service
Good place close to Highway!
Stayed 1 night in Sep 2023
Response from Carole Assistante on 9 Sept 2023
Thank you for taking the time to express your opinion regarding your stay at B&B de Saint-Quentin.Your positive comments are a real encouragement for the whole team and we are delighted that your stay with us has lived up to your expectations.See you soon !

8/10 Good

MELISSA

Travelled with family
Liked: Cleanliness, staff & service
Fine for an overnight stay. Restaurants, supermarket and petrol stations very close by. Hotel is a bit tired. Excellent breakfast and they even have a toaster (not something usually found in France). Receptionist was helpful with great English.
Stayed 1 night in Aug 2023
Response from Carole Assistante on 14 Oct 2023
Thank you very much for your review of our hotel, as well as our staff. Hoping to see you again on your next vacation. Yours sincerely

10/10 Excellent

Joaquim

Stayed 1 night in Jul 2023
Response from Carole Assistante on 16 Jul 2023
Merci beaucoup pour votre notation. Nous essayons de répondre aux attentes de nos clients. En espérant vous revoir pour un prochain séjour.Bien à vous

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Easy access frim the motorway. Inclusive breakfast. Acceptable room and facilities. Private secure parking area. Limited space in car park. Diffucult to gain entry late at night becsuse instructions are not clear. Limited lighting around the building at night masking potential trip hazards.
Stayed 1 night in Jun 2023
Response from Carole Assistante on 16 Jul 2023
Thank you for your review of your stay. We are surprised about your comment on the lighting because we have just had it changed to a more economical but more illuminating lighting.Regarding your arrival during reception closing hours, he sent you a message with the instructions for your arrival. Cordially

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Carole Assistante on 2 Jul 2023
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean but basic - no frills. Decent choice at breakfast. Convenient for ferry. Good value for money.
Stayed 1 night in Jun 2023
Response from Carole Assistante on 2 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Darren

Comfy bed Simple helpful check in
Stayed 1 night in Jun 2023
Response from Carole Assistante on 2 Jul 2023
Dear Darren,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carole Assistante on 19 Jun 2023
merci beaucoup pour votre notation qui sera partagé avec toute l'équipe. Au plaisir de vous revoir

10/10 Excellent

Phillip, Banks

Stayed 1 night in Jun 2023
Response from Carole Assistante on 10 Jul 2023
Merci beaucoup pour votre notation sur notre hôtel et nous vous disons à bientôt pour un prochain séjourBien à vous

10/10 Excellent

A

Stayed 1 night in May 2023
Response from Carole Assistante on 5 Jun 2023
Merci beaucoup pour votre notation.A très bientôt

8/10 Good

Kate

Travelled with family
Liked: Cleanliness
Good stopover convenient location to the motorway. Comfy bed. Unfortunately room not a non smoking room
Response from Carole Assistante on 6 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Deborah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and cheery receptionist checked us in and guided us to the nearest bar! Basic but comfortable and spotless room which provided great accommodation for us and the dog. Highly recommend to anyone in the Saint Quentin area.
Stayed 1 night in Dec 2022
Response from Carole Assistante on 6 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Alexandra

Stayed 1 night in Dec 2022
Response from Carole Assistante on 6 Jan 2023
Merci d'avoir partagé votre expérience.Toute l'équipe est très heureuse que vous ayez passé un agréable séjour au B&B Hôtel Saint-Quentin.Ce fut un réel plaisir de vous recevoir.Nous espérons avoir l'opportunité de vous accueillir de nouveau lors d'un prochain séjour.

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Carole Assistante on 10 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Julian

Stayed 1 night in Oct 2022
Response from Carole Assistante on 5 Nov 2022
Merci beaucoup Julian. A bientôt dans notre hôtel.

8/10 Good

Sunya

Stayed 1 night in Jul 2022
Response from Carole Assistante on 3 Sept 2022
Bonjour ,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Saint-Quentin lors d'un prochain séjour

10/10 Excellent

Kate

Stayed 1 night in Aug 2022
Response from Carole Assistante on 18 Aug 2022
Merci beaucoup, nous espérons vous voir pour un prochain séjour Cordialement

10/10 Excellent

Astrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room
We asked if we could get a room on the ground floor as we have a baby and the receptionist was more than accommodating and got a travel cot for us.
Stayed 1 night in Aug 2022
Response from Carole Assistante on 13 Aug 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.It was a pleasure to help you. Sincerely,

10/10 Excellent

Paul

Stayed 1 night in Jul 2022
Response from Carole Assistante on 31 Jul 2022
Hello Mr Williams, we are delighted to see that you like our services, we will be delighted to welcome you again for a future stay. The whole team of the B&B of Saint-Quentin

8/10 Good

Joaquim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Carole Assistante on 25 Jul 2022
Merci d'avoir laissé un avis positif et ravis que nos prestations ont répondu à votre attente A bientôt

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Carole Assistante on 11 Jul 2022
Merci beaucoup pour votre notation et nous espérons vous revoir dans d'aussi bonne condition. Bien à vous

8/10 Good

Helga

Stayed 1 night in Jun 2022
Response from Carole Assistante on 11 Jul 2022
Merci beaucoup d'avoir laissé votre note pour notre hôtel et sommes ravis que cela se soit bien passé. Bien à vous

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually always good but this time room lacked a bedside light on one side. Not had that problem before and not the end of the world but useful none the less when reading. Room 59
Stayed 1 night in Jun 2022
Response from Carole Assistante on 10 Jun 2022
Hello, thank you for your review. We have understood that you would have liked a bedside lamp on both sides, but you have chosen a room with reduced mobility for people with disabilities and these rooms have this particularity where there is only one bedside lamp. However, the switch allows you to turn the bedroom lamp on and off, which gives you more light. Good for you and see you next time.

2/10 Terrible

Paul

Stayed 1 night in May 2022
Response from Carole Assistante on 27 May 2022
Bonjour, nous sommes désolée que votre séjour ne se soit pas passé correctement. Il est dommage que vous ne nous ayez pas fait part des problèmes rencontrés, à l'avenir, n'hésitez pas à nous rencontrer en réception. Cordialement

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star service
Superb Check in, spotless, comfy room, easy to find and free parking. Would use again. Five star service!
Stayed 1 night in May 2022
Response from Carole Assistante on 10 Jun 2022
Hello, we are delighted and very happy to read that your stay went well, it is very nice to know that our customers enjoyed their stay, the cleanliness and the welcome. See you soon

8/10 Good

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Very easy to check-in, spacious & clean, good breakfast. Only snag was we couldn't seem to get a properly hot shower, but didn't have time to seek help from staff as we were leaving early to hit the road.
Stayed 1 night in Mar 2022
Response from Carole Assistante on 21 May 2022
Hello, we are glad that you enjoyed your stay. We are sorry for the hot water problem. It's finally fixed after a long wait for spare parts. Hoping to see you soon. cordially

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Carole Assistante on 30 Jul 2021
Merci beaucoup pour votre avis et espérons vous revoir dans notre hôtel B&B de Saint-Quentin

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
ood overnight stop
Comfortable overnight stop. Very clean. Late access was a bit difficult, could do with a light on keypad. Good bakery close by.
Stayed 1 night in Jul 2020
Response from Carole on 14 Aug 2020
Hello , We are delighted that you enjoyed your stay at the B&B de Saint-Quentin. The satisfaction of our customers is our main concern and it is always a real pleasure to read comments like yours. We look forward to welcoming you during your next stay

4/10 Poor

Verified traveller

Liked: Cleanliness
Very clean but it was SO NOISY! Had a terrible might sleep. HD stayed previously and was nowhere near as bad. The automatic check in was clear either and the phones assistance guys weren’t that helpful...
Stayed 1 night in Feb 2020
Response from c on 17 Feb 2020
We have taken note of your rating following your stay in our hotel. We regret that you were disturbed by the noise of the neighborhood. We are sorry that you are having trouble using the terminal and that assistance has been slow to respond In the future, do not hesitate to send us your comments before leaving. We attach great importance to customer reviews, which allow us to always improve our quality. Hope to see you soon in our hotel.

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from c on 4 Feb 2020
Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from La réception on 6 Oct 2019
Nous vous remercions de nous avoir laissé votre avis. Il est dommage que vous n'ayez pas justifié votre note par un avis commenté, car nous ne savons pas ce qui vous a déplu lors de votre séjour, la prochaine fois, n'hésitez pas à venir nous voir en réception pendant les heures d'ouverture. Bien cordialement

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Carole Assistante on 24 Apr 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal stop over
A stop off after the crossing. Easy to find, clean and ideal for one night.
Stayed 1 night in Apr 2019
Response from Carole Assistante on 24 Apr 2019
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent t stopover
Excellent he'd and wonder breakfast, even had scrabbled eggs and bacon. Clisr to motorway and large hyoer market.
Stayed 1 night in Apr 2019
Response from Carole Assistante on 14 Apr 2019
Thank you for staying in our establishment. We appreciate your comments!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B & B hotel. St Quentin
We arrived around 10pm. Easy access via computer screen in entrance. Room and bathroom clean, comfy beds, good shower. Scrambled eggs and bacon, plus usual continental breakfast. Will definitely use again. We have tried other, cheaper hotels in St Quentin and Gauchy. This is the best so far😀
Stayed 1 night in Mar 2019
Response from Carole Assistante on 17 Mar 2019
Hello, We are delighted that you enjoyed your stay at Saint-Quentin B & B. The satisfaction of our customers is our priority and it is always a pleasure to read encouraging remarks like yours. The whole team hopes to have the opportunity to welcome you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Carole Assistante on 1 May 2019
Merci de nous avoir laissé votre avis. A bientôt

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Feb 2019
Response from Carole Assistante on 1 May 2019
Merci pour votre avis, à bientôt dans nos hôtels B&B

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Perfect stopover hotel from Calais, friendly team.
Overnight stop on our way south. Arrived about 2200 and used the automatic code provided which gave us a door and room code which was simple and quick. Room was clean and kids found it comfy although I found the mattress hard hence the poor score (subjective). Breakfast was yummy, staff friendly and would happily stay again on our next trip. Located close to the motorway and a major shopping centre.
Stayed 1 night in Feb 2019
Response from Carole Assistante on 11 Feb 2019
It was a real pleasure to receive you. Thank you for taking the time to tell us how you felt after your stay at our hotel. All your comments and suggestions are welcome to help us tailor our services to your needs. Looking forward to welcoming you again.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Be warned about automated check in. Shambles!
Check in is ridiculousl. Only after I booked the hotel were we told that reception is not manned all day and we had to check in using a computer screen and machine outside that would be more suited to a car park! Attempted to check in to be told that we needed to pay for the rooms in spite of paying for the rooms in advance and having confirmation emails. Had to press a help button and spoke to someone in Paris who told me nothing had been paid for and I needed to pay and try to get a refund. Only by luck after about 30 minutes someone turned up at the hotel and she was able to check us in and confirmed we had already paid. Total shambles!! In fairness the beds were comfortable and the rooms were OK for what you have to pay. Breakfast was horrible. Ice cold eggs, a bit of bread and cool,coffee. I should have gone to McDonalds!
Stayed 1 night in Oct 2018

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities
Remote St Quentin
Room was a reasonable size but not well appointed with spaces which could have benefited from a case rack, more table space, rearranged hanging space and two chairs as there was ample room for these facilities. Location was near a shopping development and motorway.
Stayed 1 night in Sep 2018
Response from Carole Assistant on 13 Oct 2018
Dear, We thank you for taking the time to share your opinion. While we would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. Please accept, Madam, Sir, our best regards.

6/10 Okay

Kieren

Liked: Cleanliness, property conditions & facilities, room comfort
They wrote the wrong access code for my room on the ticket. After a lot of faffing about someone came out and gave me the correct code.
Stayed 1 night in Aug 2018
Response from Carole Assistante on 23 Sept 2018
We are sorry for the problem. Think on your next visit, bring you the hotel reservation number 6 digits

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Convenient for travelling and close to restaurants
Stayed 1 night in Aug 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good for an overnight stopover
Perfectly adequate for an overnight stay while driving to the south of France. Basic but clean and convenient for the motorway.
Stayed 1 night in Aug 2018

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop
Room was spacious, clean and quiet! Just right for an overnight stop on the way home. Can recommend the breakfast.
Stayed 1 night in Jul 2018