"initially the room temperature were cool enough, 21ºC. When I complained, the receiption promised to send me the technician by tomorrow. When I insist, she promised to find one soon who never come till over an hour. When I chased, she suddenly ask the kitchen man to came my room who finally overcome temporary. Tomorrow morning I complained cause of insomnia due to cold in the room. Finally she called a man to brought the heater fan to overcome. Basically the receiptionist was reluctant to do...