Ruisbroek Holidays from £290

Good property overall

We loved Barabas and would book again if returning to Bruges. Our host was warm, friendly, and helpful. Check-in was a breeze, and breakfast had enough choices to make everyone in our group happy. The location and setting are unbeatable. The garden beside the canal is lovely, and you are minutes from all the sites. We can't say enough about how much we enjoyed our stay! Thank you, Bert.

The hotel is conveniently about 400m from Central Station and really close to the Grand Place. The signage around the building is quirky and quite funny. Water was available in still and sparkling varieties around the building free of charge too. We loved the free coffee, tea and games of pool in the lobby. The bar had quite reasonable prices too and like that the hotel services and bar was in the one place. The Wifi was super quick. We liked the opt-in nature of room cleaning and appreciated the eco-friendly manner the hotel conducts itself in. The room was a good size and the bed was super comfortable, we also liked that a few English non-news channels were available on the TV (BBC One and Two). Would recommend this hotel to others in a heartbeat.

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.