Property grounds

Reviews of Arctic SnowHotel & Glass Igloos

3 out of 5
Arctic SnowHotel & Glass Igloos
Lehtoahontie 27, Rovaniemi, Rovaniemi

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 85 reviews" "
Rating 8 - Good. 19 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 4 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about this place. We stayed in the igloos which were very clean and a bit like upscale glamping. So cozy and fun. It had limited eating options, but it didn't matter at all. There were so many fun activities (both free and with charge) that we were busy all day the days we stayed. The staff completely made our stay. They were fun, friendly, helpful, and even gave us ideas and ways to change schedules around to accommodate some things we ended up wanting to do. If and when we travel to Finland again, this would be the one repeat we would definitely do!
Stayed 2 nights in Feb 2024
Response from Gina on 18 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you absolutely loved your experience with us and enjoyed the variety of activities available during your stay.We're especially grateful for your kind words about our staff. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We would be honored to welcome you back for another unforgettable stay whenever your travels bring you to Finland again.Thanks again for choosing us and we look forward to hosting you again!

10/10 Excellent

Gerti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really good experience, very different from your ‘usual’ hotel stay. The ice sculptures and art work were impressive as was the entire hotel design. All staff were friendly and helpful. The ice bar and the ice restaurant were fun, as was the tobogganing and it was great to always have a warm room to hang out by the fire. Definitely recommend for a unique experience.
Stayed 1 night in Feb 2024
Response from Arctic SnowHotel & Glass Igloos team on 15 Mar 2024
Dear Gerti,Thank you so much for sharing your experience with us! We're thrilled to hear that you had a fantastic time at the Arctic SnowHotel & Glass Igloos and that you enjoyed the unique aspects of your stay.It's wonderful to hear that you found the ice sculptures, artwork, and hotel design impressive. Our team works hard to create a memorable and immersive experience for our guests, and we're delighted that you appreciated our efforts.We're also glad to hear that you enjoyed the ice bar and ice restaurant, as well as the tobogganing activities. Providing fun and memorable experiences is what we strive for, and we're thrilled that you had a great time.Thank you for your kind words about our staff. We take pride in providing friendly and helpful service to all of our guests, and we're delighted that our team made your stay even more enjoyable.Thank you for recommending us as a unique experience. We truly appreciate your support and hope to have the opportunity to welcome you back for another unforgettable stay in the future.

10/10 Excellent

pratik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adventure to remember
Amazing experience. Experience of a lifetime, must do. The hotel is maintained at 10-15C above the outside temperature. Feels cold through your time there, but sleeping bags (with fleece) is pretty warm once you get in. Must do sauna. A couple of warm rooms with provision for sleeping there too (though not required). Good breakfast spread with vegetarian options.
Stayed 1 night in Feb 2024
Response from Jenni on 16 Feb 2024
Thank you for your beautiful review! We're thrilled to know that you had an amazing experience with us, considering it a must-do and the experience of a lifetime. It's fantastic to hear that you enjoyed the sauna experience, and found the breakfast good. If your future travels bring you back, we'd be honored to create more unforgettable moments with you. Thank you for choosing to stay with us!

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The mos exquisite experience of my life. Very expensive, but worth it every penny. Loved the igloos, dinner at the ice restaurant and the staff are very friendly.
Stayed 1 night in Feb 2024
Response from Kristers on 10 Feb 2024
Thank you for sharing your wonderful feedback with us. We're thrilled to hear that your stay with us was amazing!Your kind words about the igloos, dinner at the ice restaurant, and our friendly staff mean a lot to us.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for more extraordinary moments in the future.

10/10 Excellent

Michael, Austintown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristers on 10 Feb 2024
Thank you so much for taking your time to give us this 5-star review! We are more than happy to hear that you enjoyed your stay with us.

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The glass igloos are absolutely amazing and so cosy and warm. So nice to come in to after being out in the cold all day! The SnowHotel is so fun to look around, it’s really cool how you get to see all of the themed rooms before guests show up for the night. The restaurants were lovely, we had dinner at the SnowHotel which was an amazing experience and the breakfast buffet the next morning was delicious and varied. There is also a public sauna which I thought was great as it was free. The Aurora Alarm is an added bonus in each room - it’s good to know you won’t miss it because you’re asleep. I would definitely recommend this property - it was romantic and a once in a lifetime experience set in an absolutely stunning backdrop of Finnish forest.
Stayed 1 night in Jan 2024
Response from Jenni on 28 Jan 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found the glass igloos cozy and warm, and that you enjoyed exploring the SnowHotel. We're delighted that you had an amazing experience with dinner and enjoyed the breakfast buffet as well. The Aurora Alarm is indeed a special feature we're proud to offer. Thank you for choosing our property, and we hope to welcome you back for more memorable moments in the future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply fantastic
An absolutely amazing experience. Never thought I'd sleep in a room with temperatures inside of -5 and outside -25 but you do. A once in a lifetime experience, fantastic!!
Stayed 1 night in Jan 2024
Response from Jenni on 28 Jan 2024
Thank you for your kind words! We're delighted you had an amazing experience at our SnowHotel. All the best for your future travels!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an experience, staying in an ice hotel! Couldn't recommend it more. Thank you for everything! I hope I return one day!
Stayed 1 night in Jan 2024
Response from Jenni on 28 Jan 2024
Thank you for your lovely review! We're thrilled you had an unforgettable experience staying in our SnowHotel. Your recommendation means a lot to us. We look forward to the possibility of welcoming you back one day!

2/10 Terrible

peter

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Awsome resort but staff are rude and unhelpful
The resort is amazing but the staff are very unhelpful. Make sure u take food with you as food is terrible. I paid 220 euro for a buffet with my family which was the worst buffet i have ever had. My children only ate bread and they then told us that they had run out of bread. I told 3 staff members but basically got told bad luck by all of them. Really ruined our experience. MAKE SURE YOU TAKE FOOD WITH YOU!!!!
Stayed 1 night in Jan 2024
Response from Jenni on 28 Jan 2024
Thank you for taking the time to share your experience. We're glad to hear that you found the resort amazing, but we sincerely apologize for the disappointment you faced with the staff and food quality. It's disheartening to learn that the buffet did not meet your expectations, and we appreciate your feedback on the issue with the bread. Your concerns will be addressed with our team to ensure a better experience for our guests in the future. We value your insights and hope to have the opportunity to make amends and provide a more satisfying visit in the future.

10/10 Excellent

Kashyap

Stayed 1 night in Jan 2024
Response from Kristers on 10 Feb 2024
Thank you so much for taking your time to give us this 5-star review!All the best in your future travels!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique experience of sleeping in igloo surrounded by ice art and arctic spirit
Stayed 1 night in Jan 2024
Response from Jenni on 11 Jan 2024
Thank you for sharing your experience! We're delighted you enjoyed the night in the Snowhotel. Your feedback is truly appreciated!

8/10 Good

CLARA, Mooresville N

Stayed 1 night in Dec 2023
Response from Kristers on 10 Feb 2024
Thank you for taking your time to give us this great 4-start review!All the best in your future travels!

10/10 Excellent

joon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in Dec 2023
Response from Jenni on 28 Dec 2023
Thank you for your kind words! We're thrilled you found our place wonderful. All the best with your future travels!

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately for us, we got to property very late because we got stuck in snow and had to get tows out. We arrived at 9 and made it just in time for dinner. We were so tired that we did not get to enjoy the facility and we had to get up early for anther activity. It was such a beautiful place. Of course we would have liked to see the Aurora but that’s a chance you take.
Stayed 1 night in Dec 2023
Response from Camille on 21 Dec 2023
Thank you for sharing your experience, although we're sorry to hear about the challenges you faced on your journey to our property. We truly appreciate your effort in making it here despite the unexpected snow difficulties.It's regrettable that due to arriving late and other scheduled activities, you couldn't fully enjoy our facilities. We understand how tiring such unforeseen circumstances can be, impacting your overall experience.We share your disappointment in missing the Aurora; indeed, it's an unpredictable natural phenomenon.We're grateful for your kind words about our property's beauty. Should your travels bring you back this way, we'd love the opportunity to host you for a more relaxed and fulfilling stay.

10/10 Excellent

Nor Chiung Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and humorous staff. Good experience. Managed to sight the northern light from my room on our own though the alarm didn't go off.
Stayed 1 night in Nov 2023
Response from Camille on 2 Dec 2023
Thank you for your feedback! We're thrilled you enjoyed our friendly staff. We apologize for any inconvenience caused by the alarm not going off as intended. We're glad you still had a great experience and were able to witness the Northern Lights from your room. We hope to welcome you back for more memorable moments!

10/10 Excellent

Elango

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Experience. But the public Sauna can be extended.
Stayed 2 nights in Nov 2023
Response from Kristers on 16 Nov 2023
Thank you very much for your message and important feedback.All the best in your future travels!

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and magical
Stayed 1 night in Oct 2023
Response from Kristers on 9 Nov 2023
Thank you so much for your delightful review! We are thrilled to hear that your stay with us was nothing short of amazing! We hope to welcome you back for more magical moments in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful property but I think I just stayed at it during a less-than-ideal time (construction, transition from autumn to winter weather). The room was a great size, facilities were clean, but as it is pretty remote of a location and it is a 40euro RT trip into town, I wish there were more on site options for food/beverages besides the dinner reservations. Even a fridge with grab and go would have been nice. I also wish the public/free sauna was at more convenient times during the day and not just later at night only at 9pm. I used the airport shuttle and the shuttle to/from town and those were always on time with friendly drivers. I would definitely stay again if I wanted to catch the auroras, I would just prepare a bit more for having a rental car to go into town or more food and beverages in the room.
Stayed 3 nights in Sep 2023
Response from Kristers on 9 Nov 2023
Thank you for taking the time to share your detailed feedback following your stay at our property.I regret to learn about the inconvenience caused by the construction and the transitioning weather during your visit. We understand how these factors can impact the overall experience.Maybe renting a car is a great idea for your next stay. Our hotel is located further from the city lights, to have to best chance of seeing the Aurora.We’re glad to hear you enjoyed the visit to Arctic SnowHotel and we wish you the most warmly welcome back again!

10/10 Excellent

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The northern lights alarm works well and we were lucky enough to see them thanks to the alarm. Breakfast was great. Only downside is the location. It’s quite far from town, so need to pay extra anytime you go anywhere, a lot of tours either won’t collect you or will charge extra to. The dinner is very specific, you need to pre book and I would say it is not for everyone. There is nowhere else around to eat, so you need to pre prepare if you want other food. There is a shuttle bus, but it also runs at very specific times. Having said that, it’s an amazing experience and the accommodation facilities are excellent.
Stayed 2 nights in Oct 2023
Response from Camille on 12 Oct 2023
Thank you for your stay and taking the time to write us a review. Great to hear that you enjoyed your time with us ! The resort being located far from the city center means less light polution and greater chances to see the Northern Lights :) We hope to meet you again some day!

4/10 Poor

vivek

Stayed 1 night in Mar 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time sleeping in the ice hotel. We also had a glass igloo but only one person decided to stay in it while everyone else stayed in the ice hotel. Fun experience.
Stayed 1 night in Feb 2023
Response from Sales assistant on 10 May 2023
Thank you for the review! Lovely to hear that your stay with us was great!

10/10 Excellent

Katerine

Stayed 1 night in Feb 2023

10/10 Excellent

Ardian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Jan 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our best trips!
Cannot recommend this place enough. We stayed in one of the igloos, with superb views through the glass ceiling of the northern lights (spotted thanks to the Aurora alarm in the room!). The room was very warm, which is definitely needed, and clean on arrival. Bed were comfy, but slight shame it’s twin beds pushed together, although having the ability to raise the back and legs was a nice touch. Not much storage in the room but a minor detail. The staff were so friendly, accommodating to everything we asked about, full of recommendations and eager to help. The breakfast was also delicious and plentiful every morning. Kota restaurant was good and worth a try but we did have better food elsewhere, in and around Rovaniemi. All the activities we did were so much fun and we loved every moment. Highly recommend the Bearhill Husky experience, reindeer farm visit and a traditional Finnish sauna. Overall, a superb stay and would love to go back!
Stayed 3 nights in Nov 2022
Response from Sales assistant on 14 Jan 2023
Thank you for your detailed review! It is lovely to hear that you spotted the northern lights thanks to our Aurora alarm! Glad to hear that you enjoyed our motorized beds, delicious breakfast and various activities. We appreciate your feedback that our stuff was welcoming and helpful.We would love to have you back!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. The staff was wonderful!!
Stayed 2 nights in Nov 2022
Response from Sales assistant on 14 Jan 2023
Thank you for staying with us and giving us a review! We are happy to hear that our stuff was helpful and welcoming. All the best in your future travels!

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The staff was great. Everyone was friendly and helpful. Breakfast had lots of vegetarian options. We stayed in a glass igloo but we were allowed to walk around the whole property. The ice rooms were really neat looking but freezing inside, you can check them out during the daytime.
Stayed 1 night in Jan 2022
Response from Sales assistant on 4 Mar 2022
Thank you for your review and beautiful photos! We are so glad to hear you found our staff to be helpful and friendly. We hope to meet you again some day!

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience - overpriced & false advertising
An awful experience. The website markets the glass igloos as ‘see everything, 360 degree views of the arctic skies’ - we couldn’t even see out of the igloo never mind to the sky! The glass was completely frozen over (see images) and when I informed reception they said they would turn the heaters on which would clear the ice. 2 hours later the ice hadn’t cleared and I informed reception again who came to take a look and said ‘the heaters for the glass aren’t very strong’. The toilet attached to the igloo also had a strong unpleasant smell - I can only assume it hadn’t been emptied after the previous guest. Breakfast was ok, buffet style. Taxi / shuttle from the centre / airport to the location is expensive at £30 per head. Not recommended, there are other igloo hotels that I imagine will be much better. Also, I wouldn’t expect to see the northern lights (even if you pop your head out of the ice river igloo) - the man who did a presentation on the ice hotel told us they have only been visible once in the last 18 months.
Stayed 1 night in Nov 2021
Response from Sales assistant on 4 Mar 2022
Thank you for taking the time to write us a review. We are sorry to hear you didint enjoy your stay. I hope we offered you to change the igloo since there was some issues with the igloo glass heating. There must have been some miscommunication about seeing the Northern Lights. We keep a log and we reported seeing the Lights and ringing the alarm 5 nights in a row in the beginning on Dec 2021. I hope we are able to give you another chance one day!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Stayed 1 night in Nov 2021

8/10 Good

WAI HENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view for aurora, but I was unlucky that unable to see on that night. Still recommend on this glass roof room for seeing aurora, so special!
Stayed 1 night in Mar 2024
Response from Gina on 18 Apr 2024
Thank you for your feedback! We're delighted you enjoyed the stunning aurora view from our glass igloo, despite not being able to see it on the night of your stay. As the aurora is a natural phenomenon, sightings can vary, but we're thrilled you found the experience special nonetheless. We appreciate your recommendation and hope you'll have the chance to witness the aurora during a future visit!

8/10 Good

Annika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einzigartige Erfahrung… aber nichts für viele Nächte. Offene Toilette im Familien Iglo ungünstig
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Stayed 1 night in Feb 2024

10/10 Excellent

Rudolf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Abenteuerlich
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from Jenni on 16 Feb 2024
Thank you for taking your time to give us this great review! All the best in your future travels!

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel incroyable
Hôtel incroyable … les chambres igloo, l’hôtel et restaurant de glace … Il manque quelques services à l’hôtel : - salle de fitness voire piscine - location de ski de fond - horaires du sauna à étendre Il manque un espace salon détente
Stayed 2 nights in Feb 2024
Response from Jenni on 16 Feb 2024
Thank you for your great review! We're delighted to hear that you enjoyed the glass igloos, the Snowhotel, and the Ice restaurant. Your feedback regarding additional services is valuable to us, and we will take this under consideration. Thank you for choosing to stay with us!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Nacht im Eishotel war für uns herausfordernd und hart, trotzdem eine Erfahrung, die wir nicht missen wollen. Der Service war super. Wir wurden (nach Abstimmung) geweckt für die Nordlichter und morgens geweckt mit warmem Blaubeersaft. Die anschließende Nacht im Glasiglu war natürlich wärmer. Dennoch würde ich genau diese Kombi nochmal wählen.
Stayed 1 night in Jan 2024
Response from Kristers on 10 Feb 2024
Thank you for sharing your experience with us. We appreciate your honesty about the challenges of spending a night in the ice hotel, and we commend your adventurous spirit in embracing such a unique experience.Thank you for choosing us, and we look forward to welcoming you back for more unforgettable moments in the future.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine atemberaubende Atmosphäre mit tollem Blick in den Sternenhimmel. Das Hotel liegt weit außerhalb und ist nur mit Auto/ Transfer/ Taxi erreichbar. Es ist nichts drumherum aber das braucht man auch nicht. Das Frühstück hatte keine riesige Auswahl, dennoch war für jeden was dabei. Wir hatten ein paar Probleme mit dem Klimagerät im Badezimmer. Nach Anruf bei der Nachthotline war jedoch nach 3 Minuten jemand da und hat sich das angeschaut. Ich würde immer wieder eine Nacht im Glasiglu verbringen.
Stayed 1 night in Jan 2024
Response from Kristers on 10 Feb 2024
Thank you for sharing your feedback about your recent stay with us.We are delighted to hear that you found our location so wonferful! Your positive comments about the glass igloo experience mean a lot to us, and we would be honored to welcome you back for another night under the starry sky.

10/10 Excellent

youra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오로라도 볼 수 있었던 아름다운 밤이었습니다.
아이들과 다녀온 여행이었습니다. 오로라를 과연 볼수있을까 기대를 많이 하였었는데 다행히도 아름다운 오로라를 볼수있어서 이번여행이 더 만족스러웠습니다. 이글루 호텔에서의 1박은 아이들과 저에게 잊을 수 없는 기억으로 남을 것 입니다.
Stayed 1 night in Jan 2024
Response from Jenni on 28 Jan 2024
Thank you for the beautiful review! We are glad to hear that the trip with your children was a memorable experience and that you were fortunate enough to witness the beautiful aurora! We appreciate your kind words.

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle expérience en Laponie
C’est une belle expérience dommage les aurores n’étaient pas la mais on ne commande pas la nature. Le complexe est très beau et un bon petit déjeuner. Je recommande
Stayed 1 night in Dec 2023
Response from Camille on 21 Dec 2023
Thank you for sharing your experience! We agree, nature can be unpredictable, but we're delighted you found our resort beautiful and enjoyed the good breakfast. Your recommendation means a lot to us! We hope to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia increible
La experiencia de los igloos esta increíble, es muy comodo y confortable, el desayuno tiene diversas opciones, cuenta con lugar para estacionarse gratis.
Stayed 1 night in Nov 2023
Response from Camille on 2 Dec 2023
Thank you for sharing your fantastic experience! We're delighted that you found our igloos comfortable and cozy. Our diverse breakfast options and free parking aim to add convenience and satisfaction to your stay. We're thrilled that you had an enjoyable time with us and hope to welcome you back soon!

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war ein unglaublich schöner Aufenthalt. Wir werden auf jedenfall nochmal kommen. Es gab nur 2 Kritikpunkte. Zum einen hätten wir uns beim Frühstück etwas mehr Auswahl erhofft besonders was Brötchen angeht (es gibt nur Toast und Brot). Und die Saunazeiten sind leider nur von 21-23 Uhr was für uns persönlich etwas spät war. Aber wir würden das Hotel trotzdem jedem empfehlen.
Stayed 3 nights in Nov 2023
Response from Kristers on 16 Nov 2023
Thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had an incredibly nice stay and that you're considering returning. Your recommendation means a lot to us.We appreciate your constructive criticism regarding the breakfastThank you again for your feedback and your positive recommendation. We look forward to the opportunity of welcoming you back for another enjoyable stay.

4/10 Poor

Lukas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Die Igloos haben durch die Glasfenster einen tollen Blick nach draußen. Leider ist das Badezimmer nicht richtig vom Rest des Zimmers abgegrenzt. Das Badezimmer inkl. Toilette ist nach oben hin offen, sodass man jedes Geräusch aus dem Bad im Schlafzimmer hört. Im Twin-Zimmer gibt es außer den beiden Einzelbetten, nur einen Stuhl, sodass die Sitzmöglichkeiten etwas begrenzt sind.
Stayed 2 nights in Nov 2023
Response from Kristers on 16 Nov 2023
Thank you for sharing your thoughts on your recent stay in our igloos. We're delighted to hear that you enjoyed the stunning views through the glass windows, offering a unique and memorable experience.We sincerely apologize for any inconvenience caused by the bathroom setup.We look forward to welcoming you back for more memorable experiences in the future.

10/10 Excellent

Ingrid Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful igloos. Everything was very clean and we were lucky enough to see great northern lights the very first night which was AMAZING. Staff is extremely friendly and supportive. Not very nice is that there is a gap between the wall to the bathroom and ceiling which means all toilette sounds and smells will be noticed in the igloo. As we were 3 friends traveling it was horrible for me waking up because of the sounds.
Stayed 2 nights in Oct 2023
Response from Kristers on 9 Nov 2023
Thank you for sharing your experience with us, and I'm delighted to hear that you found our igloos to be very beautiful. Experiencing the Northern Lights on your first night must have been truly magical!I apologize for any discomfort caused by the design of the igloo. Your feedback is valuable, and we will certainly take it into consideration.Thank you for choosing us, and we hope to have the opportunity to welcome you back for another memorable experience in the future.

8/10 Good

Angela, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
Fun experience
Stayed 1 night in Oct 2023
Response from Kristers on 9 Nov 2023
Thank you for your stay and taking the time to write us a review! Great to hear you were had a great time at our hotel during your stay. We hope to meet you again some day!

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget venligt personale
Virkeligt venligt og imødekommende oersonale. Tilbragte to nætter. En i glas igloo og en i is hotel. Fantastisk nat i glas igloo, med flot nordlys. Fik en fantastisk flot udsmykket suite i ishotellet.
Stayed 1 night in Feb 2023
Response from Sales assistant on 10 May 2023
Thank you for the review! Lovely to hear that your stay with us was fantastic.

10/10 Excellent

arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Expérience incroyable de dormir dans une chambre de glace. Hotel en glace magnifique. C'est bien agencé : lumière et électricité pour brancher un portable dans la chambre de glace. Bien sûr il faut avoir lesprit d'aventure, la nuit peut etre fraiche mais dans le duvet et sac de couchage la température est correct et la nuit est bonne dailleurs le lit est assez confortable dans l'ensemble. Sculptures de glace splendides, un bon séjour et personnels agréables
Stayed 1 night in Feb 2023
Response from Sales assistant on 10 May 2023
Thank you for the stay and the review! We are pleased to hear that the stay with us went great! We wish you all the best for the future travels!

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Dennis Birk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unik oplevelse
Unik oplevelse på Ishotellet og Glass iglo var kun ok. Morgenmaden på hotellet var IKKE ok standard ift den pris de tager pr overnatning.
Stayed 1 night in Jan 2023
Response from Sales assistant on 14 Jan 2023
Thank you for your stay and writing us a review! Your feedback is valuable to us. Great to hear that you found the SnowHotel experience unique!We are sorry to hear that the breakfast buffet was not up to your standard.All the best in your future travels!