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Reviews of Hotel Britannia

4 out of 5
Hotel Britannia
Via Napoli 64, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 556 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service
Space was very cramped, toilet did not work properly, convenient location and great breakfast.
Stayed 2 nights in May 2024
Response from Britannia Staff on 16 May 2024
Dear Guest, thank you for choosing Hotel Britannia First of all, we would like to thank you for taking some time to post such a nice and kind review. We are glad you enjoyed your stay with us. We always always humbly accept the criticisms and comments of our guests, because we know that it is the only way to learn from our mistakes and improve our services quality. We really do hope to have you again as our guest.Best Regards

8/10 Good

Gladys Singculan

Travelled with partner
Liked: Amenities
The room is small but staff and customer service are THE BEST!
Stayed 6 nights in May 2024
Response from Britannia Staff on 16 May 2024
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, breakfast and location of course. Best regards,

8/10 Good

Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located, on a quiet street witheasy access to bus and metro station, and relatively close to main attractions. The only issues were the AC not cooling it properly and the mattress was not in the best shape, bit for a few days when temps were not so high we could handle it, not sure how the AC will hold during summer days.
Stayed 6 nights in May 2024
Response from Shika on 14 May 2024
Dear Guest, thank you for choosing Hotel Britannia. First of all, we would like to thank you for taking some time to post such a nice and kind review. We are glad you enjoyed your stay with us. We always always humbly accept the criticisms and comments of our guests, because we know that it is the only way to learn from our mistakes and improve our services quality. We really do hope to have you again as our guest. Best Regards Hotel Britannia staff

8/10 Good

Mukarram

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!!!
Stayed 4 nights in Apr 2024
Response from Shika on 8 May 2024
Dear Guest, Thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff of course.Feel free to come back again. Best RegardsHotel Britannia Staff

8/10 Good

Neil Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dinning and bar area need updating.
Stayed 3 nights in Apr 2024
Response from Britannia staff on 25 Apr 2024
Dear Guest, thank you for choosing Hotel Britannia.First of all, we would like to thank you for taking some time to post such a nice and kind review. We are glad you enjoyed your stay with us. We always humbly accept the criticisms and comments of our guests, because we know that it is the only way to learn from our mistakes and improve our services quality. We really do hope to have you again as our guest.Best Regards

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and accommodating. On our arrival, the property was well-kept and clean, and they even offered us a welcome drink. This hotel and its partners offer free travel guide experiences (at no cost besides gratuities), which was the best perk of staying here. We joined several walking tours with Virgilio and learned so much more about Rome than if we had stayed somewhere else. We are incredibly happy that we chose to stay here and will recommend to our friends from the USA to stay here in the future. Our checkout time was prior to breakfast hours, and the staff even offered us a to-go breakfast and coffee to be ready at checkout and lined up a taxi for us - 5/5!!
Stayed 3 nights in Apr 2024
Response from Britannia Staff on 25 Apr 2024
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards,

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2024
Response from Shika on 14 May 2024
Dear Guest,It's both flattering and amazing being voted with the maximum score, thank you very much indeed!We look forward to welcoming you again.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at this hotel. And they offer excellent free tours to show you around their city, which are done with a brilliant guide who is extremely knowledgeable about Rome. And will show you things you would probably miss out on.
Stayed 7 nights in Apr 2024
Response from Hotel Britannia on 24 Apr 2024
Thank you for choosing Hotel Britannia and for sharing your opinion on Expedia. We are truly encouraged to read positive comments like yours. We believe the things you have pointed out in your review – staff, rooms, breakfast, and of course, location – are definitely our strengths.Best regards,

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 4 nights in Apr 2024
Response from Britannia staff on 18 Apr 2024
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms, breakfast and location of course. Best regards,

8/10 Good

Graeme John, Sittingbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good and helpful.
Stayed 4 nights in Apr 2024
Response from Shika on 10 Apr 2024
Dear Guest, thank you for choosing Hotel BritanniaThank you for posting your courteous feedback on expedia.comWe appreciate your kind effort. We are really glad you had a nice stay with us and also appreciated the competence of our staff.Feel free to come back anytime you want to! Would be a pleasure for us. Best regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked the hotel as it was close to both the Station Termini (10 mins) and also most of the main sites of central Rome (10-15 mins). On arrival the staff were very friendly and able to offer lots of advice on places to visit. The room itself was quite spacious for a hotel room in Rome and also very quiet considering its central location. Room was in good condition and clean as well as having what was advertised. Welcome drink at 1800 was also a nice touch! Breakfast offered lots of choice, and the ability to leave baggage after check out an added bonus. Overall a charming boutique hotel with character in a historic building coupled with very friendly / helpful staff, espcially Bernadette.
Stayed 1 night in Apr 2024
Response from Shika on 8 Apr 2024
Dear Guest, thank you very much for the time you've spent on writing a review about our hotel. We are glad that you have much appreciated everything during your stay; you are pointing out what we believe are our strengths and you are definitely filling us with pride.

8/10 Good

Christian, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with very good easy access to metro and buses. Stylish hotel with all the amenities and decor to match.
Stayed 4 nights in Mar 2024
Response from Shika on 15 Mar 2024
Dear Guest, thank you very much for the time you've spent on writing a review about our hotel. We are glad that you have much appreciated everything during your stay; you are pointing out what we believe are our strengths and you are definitely filling us with pride We hope to see you again.

2/10 Terrible

Alondra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and last time here. Staff was absolutely the worst.
Response from Eleonora on 10 Mar 2024
Dear Mrs. Alondra, thank you for choosing us and for sharing your opinion with us. We are concerned to see that the stay didn't satisfy your expectations, it is always disappointing when we do not live up to the high expectations we have set for the hotel and ourselves. Taking care of all our guests is a core part of our job, and our entire staff loves it. We are sorry that we didn't arrive to you.Since you didn't leave any information about what happened during your stay, please feel free to contact us and let us know how we can improve our service or if you have recommendations for us. We remain at your disposal. Kind regards

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the only hotel we stayed in Italy that decorated our room for our honeymoon. The staff was efficient and so nice. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Alessandra on 24 Feb 2024
Dear Guest, thank you for choosing Hotel Britannia and for posting such a wonderful review. We are delighted to read that you enjoyed your stay here. It is also great to know that you appreciated the competence and the hospitality of our staff.Best regards,Hotel Britannia staff

10/10 Excellent

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Alessandra on 10 Feb 2024
Dear Guest, thank you for your nice review. It is both flattering and amazing to be assigned the maximum score, thank you very much! Best regards, Hotel Britannia staff

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and wonderful location
Stayed 2 nights in Jan 2024
Response from Alessandra on 27 Jan 2024
Dear Guest, thank you for choosing Hotel BritanniaIt's both flattering and amazing being voted with the maximum score, thank you very much indeed! Best regards,Hotel Britannia staff

10/10 Excellent

Britney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the manager, and all the employees at this hotel as an American it was my first time in Italy, and absolutely had a great experience at this hotel room was amazing walkable to Mosites. The only down part was the parking.
Stayed 2 nights in Oct 2023
Response from Alessandra on 11 Jan 2024
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments like yours; we believe that the things you have pointed out in your review are definitely our strengths: staff, rooms, breakfast, and location of course.Best regards,Hotel britannia staff

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great location and beautiful rooms. The heater and towel warmers worked great and kept us very comfortable.
Stayed 2 nights in Jan 2024
Response from Alessandra on 11 Jan 2024
Dear guest,thank you for choosing Hotel Britannia, we are happy that you enjoyed your stay with us.Thank you for sharing your positive experience with the service we provided, your satisfaction is always our priority and your feedback inspires us to continue delivering a high-quality service.Best regards,Hotel Britannia staff

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re from Texas and stayed 7 nights in the junior suite. Y’all, this hotel was PERFECT. It was very clean, and the staff was incredible. When my credit card got declined (my bank flagged it as a fraudulent charge), they notified me right away and I got it authorized the same day. Needless to say, I was panicking. They even called me back to let me know we were good to go. It’s a historic hotel, about 160 years old, and has been maintained very nicely. Our room appeared to have been cleaned in detail; there wasn’t even any dust on any surfaces, and there was literally no grime. There was no deteriorated surfaces or fabrics, and nothing ragged. I’m a little bit of a clean freak, and I felt comfortable allowing my 23-month old son play in the floor regularly. Even walking around in his socks, they were still fairly clean on the bottom. The elevator is TINY, but remember, it’s a historic hotel and it’s the largest they were allowed to have. But staff brought our luggage to the 4th floor for us and also kept our stroller stored near the front desk, and kindly brought it out to us as we were leaving, usually at least 2x per day. Breakfast was really delicious, and staff asks if you would also like coffee. Again, we stayed here for 7 nights and had breakfast 4 mornings. The breakfast menu doesn’t change, but it’s a buffet style. It was really convenient to head down and have breakfast each morning.
Stayed 7 nights in Dec 2023
Response from Britannia Staff on 31 Dec 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand rooms, the historical atmosphere and our breakfast: our rich buffet was thought to give our guests the right boost to face a day full of sightseeing around the "eternal city". We become really animated when we read positive comments as yours, thank you for spending this time and leaving us such a nice review. Hope to see you again in Rome!Best regards,Britannia Staff

10/10 Excellent

Rita de Cassia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second time to Hotel Britannia and everything was perfect! We really enjoyed our time and we'll be back soon.
Stayed 6 nights in Dec 2023
Response from Britannia Staff on 31 Dec 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become animated when we read positive comments like yours; we believe that the things you have pointed out in your review are our strengths: staff, rooms, breakfast, and location of course. Best regards,Britannia Staff

10/10 Excellent

Lioudmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a good time staying at Britannia hotel located in historical part of Rome . It was a walking distance to the main places of interest. The hotel is built in 19th century and it`s why everything is very compact there including tiny elevator, a shower in the room. Breakfasts was very good. Our waiter Simona was very proactive, friendly, and attentive. I would give him 5 -star !!!!!! The front desk stuff was very nice, friendly and supportive.
Stayed 6 nights in Nov 2023
Response from hartobor on 20 Nov 2023
Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our ancient building and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city".

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great marble interiors. Excellent location for all destinations in Rome. Very friendly and helpful staff and great to have coffee made to order at breakfast rather than bland coffee from an urn.
Stayed 7 nights in Nov 2023
Response from hartobor on 20 Nov 2023
We appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from hartobor on 20 Nov 2023
We appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Yun-Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs! We arrived early, they offered coffee and cookies and took care of our luggage.
Stayed 1 night in Nov 2023
Response from Alessandra on 8 Nov 2023
Dear Yun-Ping,we are glad to know you appreciated your stay and everything was fine. We are working to make our guests as comfortable as possible. We would be happy to see you again at your next stay. Kind Regards.Alessandra Hotel Britannia

10/10 Excellent

Ichiro

Stayed 2 nights in Nov 2023
Response from eleonora on 28 Nov 2023
Dear Guest, thank you so much for voting with the maximum score. We hope to see you again, kind regards Eleonora

10/10 Excellent

Ichiro

Stayed 5 nights in Oct 2023
Response from Eleonora on 12 Nov 2023
Dear Guest, thank you so much for voting with the maximum score. We hope to see you again, kind regardsEleonora

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Built in the 1865, felt like we living history. The staff were very helpful no matter the request. We would definitely stay there again. If only one challenge, the room was small. Loved the experience
Stayed 2 nights in Oct 2023
Response from Maria on 18 Oct 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your kind opinion with us. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: helpful staff and the authenticity of the building.Looking forward to welcoming you here again! Best regards,Hotel Britannia Staff

8/10 Good

Kate

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a long weekend with my Husband and friends. Hotel convenient to all tourist attractions only a 15 minute walk to the main town and restaurants. Hotel rooms clean and tidy, soundproofing excellent so you didn’t hear the cars. Staff very friendly.
Stayed 3 nights in Oct 2023
Response from Benedetta on 16 Oct 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms, breakfast and location of course. Best regards, Britannia Staff

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel with modern updates
This hotel has everything you need when in Rome. Centrally located close to shops and restaurants. 15 minute walk from the train terminal. And 10 minute walk from the hop on hop off tour buses. Supplies shampoo, body wash, hair dryer and bidet. Also supplies complimentary house shoes. Loved everything about it. Will come again.
Stayed 1 night in Oct 2023
Response from Benedetta on 16 Oct 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards, Britannia Staff

8/10 Good

Mary

Liked: Staff & service, amenities, property conditions & facilities
Highly recommend. Very close to major attractions. Very walkable and not in the nightlife scene area. Rooms are quiant. Would definitely book again.
Stayed 3 nights in Oct 2023
Response from Maria on 10 Oct 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We are glad that you enjoyed your stay with us and that you appreciated especially our rooms and our central location.Looking forward to welcoming you here again!Best regards,Hotel Britannia Staff

10/10 Excellent

Jovany, Bakersfield

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel took care of my family and I. They were extremely helpful in helping us get around to the train station or to the airport. We also loved how close it was to the Trevi fountain. My family and I had no concerns at all with the hotel.
Stayed 3 nights in Sep 2023
Response from Maria on 10 Oct 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your feedback with us. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: our helpful staff and location of course. Looking forward to welcoming you here!Best regards,Hotel Britannia Staff

10/10 Excellent

Matthew, Sacramento

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Tharidu M. on 29 Sept 2023
Hello Matthew, first of thank you for choosing Hotel Britannia as your stay. We are so pleased to see that you have given us the maximum rating. Our whole team and staff are gratefull for it. Hope we get to host you again. Thank you again.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and had great location
Stayed 2 nights in Sep 2023
Response from Shika on 22 Sept 2023
Thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms and location of course.We look foward to welcome you again for your next stay in Rome.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel. Staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Bhavya on 11 Sept 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms, breakfast and location of course. Best regards,

8/10 Good

perry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Super nice and helpful staff. Breakfast buffet is excellent! Older hotel, rooms are small, but it’s close to termini and metro. Plus you can walk to most historical sites. Very safe, would stay again
Stayed 4 nights in Sep 2023
Response from Shika on 10 Sept 2023
Dear Guest, thank you for choosing Hotel Britannia and for taking some time to post your genuine considerations about our hotel. We are glad to read that you have enjoyed the staff and the central location. We are sorry that you didn't appreciate the historical of the building which is a XIX century house of the Prince Orsini, we always make renovations to make our hotel the best comfortable for our guest, but is not always possible because we have restrictions to follow.Please come back and visit us whenever you want to! Would be our pleasure to have you again as our guest!Best regards

10/10 Excellent

Caron

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property & staff is great, but not on attractive street, just off Nationale. If you want to be near the charming piazzas, this is far from them. But if you want shopping, it’s close to that.
Stayed 3 nights in Sep 2023
Response from Britannia Staff on 7 Sept 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms and breakfast Best regards,Britannia Staff

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, room comfort
Great location to see the sights of Rome
Great location to see the sights of Rome. Hotel staff very helpful. Hotel could do with some maintenance. Room keycard stopped working and door had to be re-programmed by staff twice. Also, Air conditioner control on the wall was not working so had to get staff to reset that as well. Room was clean, beds were comfortable. Breakfast was also ok.
Stayed 3 nights in Aug 2023
Response from Shika on 6 Sept 2023
Dear Guest, Thank you for choosing Hotel Britannia and for taking some time to post your genuine considerations about our hotel. We are glad to read that you have enjoyed your stay with us and that you appreciated especially our friendly staff and excellent room service. Thank you very much indeed! Regarding the Issues of the room keycard, since it was a issue in the magnetic system for the room, we had to seek an external assistance to resolve the issue taking 3 - 4 business days and as for our air conditioning system since it is a centralised system and requires the same temperature of a miniumum of 21C as per European Regulations. We will also take very seriously your advices to always improve our service and we hope to welcome you again for your future stay in Rome. Warm Regards,

10/10 Excellent

Tal

Liked: Property conditions & facilities
Location is very convenient.
Stayed 2 nights in Aug 2023
Response from Maria on 3 Sept 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad you liked your stay with us and that you appreciated especially our central location. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia staff

10/10 Excellent

Shaniqua, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel enough to book here again if I was to ever come back to Rome!!!
Stayed 2 nights in Aug 2023
Response from Shika on 2 Sept 2023
Dear Guest, thank you for choosing Hotel Britannia during your stay in Rome.Thank you for posting your courteous feedback on Expedia.com. We appreciate your kind effort and we are really glad you had a nice stay with us.Feel free to come back anytime you want to, We really do hope to have you again as our guest. Would be a pleasure for us.Best regards,Hotel Britannia Staff

8/10 Good

Hector

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Maria on 28 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad that you had a nice stay with us and we hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

6/10 Okay

Regina

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Maria on 28 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia. First of all, we would like to thank you for taking some time to post your feedback. We consider each review helpful to enhance our service quality, so we would appreciate if you would get in touch with us in order to understand where we can improve.We really do hope to have you again as our guest.Best Regards,Hotel Britannia Staff

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room and restroom were not clean. There was dust all over the room. The restroom was the worst. There was mold all over the tiles in the shower. The toilet had not been cleaned. There were stains on the toilet. We checked out two days earlier because of the condition of the room and restroom. It was filthy and made me feel sick.
Stayed 4 nights in Aug 2023
Response from Eleonora on 27 Aug 2023
Dear guest, First of all we would like to thank you for choosing us and even more for taking your time to share your feedback with us. Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered. We are concerned to hear of your dissatisfaction, it is always disappointing when we do not live up to the high expectations we have set for the hotel and ourselves. Our entire staff loves taking care of all our guests. Regarding your room, we are sorry to hear that it has not met your expectations. You didn't inform us about anithing reported. In these cases, depending on availability, we like to treat our guests with an upgrade to a superior room or try to find a solution suitable for your needs. Finally, we would like to thank you once again for choosing us and we do hope you will give Hotel Britannia a second chance in the future in order to fully enjoy the wonders of the Eternal City.

10/10 Excellent

Nickolas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nostalgic very well kept stuff. Very helpful
Stayed 1 night in Aug 2023
Response from Maria on 23 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on posting such positive thoughts on our hotel. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Maria

6/10 Okay

mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
staff was very friendly the hotel needs major renovation not a 4 star by far
Stayed 3 nights in Aug 2023
Response from Maria on 20 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.Thank you for posting your courteous feedback on Booking.comWe appreciate your kind effort. We are really glad you appreciated our staff and we will of course learn from your advices. Feel free to come back anytime you want to! Would be a pleasure for us. Best regards,Hotel Britannia Staff

10/10 Excellent

Stephanie

Stayed 4 nights in Aug 2023
Response from Maria on 12 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on giving us such a niche mark. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia staff

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Maria on 11 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad for such a wonderful score and we thank you a lot for that.We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Usually I don’t opt for the inclusive breakfast but at this hotel it was definitely worth it! Room was nice and very clean.
Stayed 1 night in Aug 2023
Response from Maria on 10 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting such a nice rate. We are pleased to read that you have enjoyed our staff, our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards,Hotel Britannia

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in such an accessible location, we walked everywhere! The staff here are so lovely and attentive, they made our honeymoon stay feel very very special, thank you! Highly recommend.
Stayed 2 nights in Aug 2023
Response from Maria on 10 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff and location of course. Best regards,Hotel Britannia Staff

10/10 Excellent

Scott

Stayed 2 nights in Jul 2023
Response from Maria on 25 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on posting such positive score. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Jimmy

Stayed 2 nights in Aug 2023
Response from Simone on 24 Aug 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad to hear you had a nice stay with us and we thank you a lot for such a wonderful score. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff