Front of property
Check availability

Reviews of The Cosmopolitan Motel and Serviced Apartments

3.5 out of 5
The Cosmopolitan Motel and Serviced Apartments
11 Albert Street, Rockhampton, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 171 out of 685 reviews" "
Rating 8 - Good. 255 out of 685 reviews" "
Rating 6 - Okay. 131 out of 685 reviews" "
Rating 4 - Poor. 70 out of 685 reviews" "
Rating 2 - Terrible. 58 out of 685 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower leaked. Water everywhere and had to request extra towels to mop up the floor. Room is serviced once a week although we were booked for 3 days. Had to request the service of the room We left the property a day early due to the shower leaking and forfeited the 3rd day’s accommodation. Believe this property is below standard and should be rated 1 star. Would NOT recommend this property for any length of stay.
Stayed 3 nights in May 2024

8/10 Good

Shane

Stayed 1 night in Apr 2024

6/10 Okay

Roslyn, Emerald

Liked: Cleanliness, staff & service
The motel was very tired and worn, in need of a make-over. The motel is on the corner of a very busy road, and the traffic was noisy all night. The airconditioner was a box wall one, and very loud. I did find the fan in the corner for some air flow - I couldn't leave the window open due to the noise of the highway. Check in was fine - I arrived after hours and my key was in a lockbox. I left very early, so did not see any staff the whole time I was there. There was limited information in the motel about guest facilities or procedures.
Stayed 1 night in Apr 2024

6/10 Okay

Montiner

Travelled with partner
Liked: Staff & service
The location is accessible and the staff is nice and friendly. the room is located in level 3 and it has the view of the bridge and the city. it is good for young people but for seniors stairs is a bit hard to go up/down the building.
Stayed 6 nights in Feb 2024
Response from Tristan on 1 Mar 2024
Dear Montiner,Thank you so much for taking the time to write a review.I was very happy to read that you enjoyed the views and the friendly staff and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues guests have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future so that you can experience the beautiful views our motel and town has to offer, that you loved. It would be our pleasure to see you again. Thank you.Sincerely,Cosmopolitan Motel

2/10 Terrible

Donna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting!!!! The room was completely filthy dirt and hair in all the corners of the bathroom, a shoe print and hair in the shower and the toilet paper had the tear line from the previous user. There was large areas of the walls that had been damaged, the carpet had white marks on it. I felt completely unsafe and returned my room key and checked out 20 minutes after arrival. The lady at the desk was arrogant and it is falsely advertised there is no bar and no breakfast no close cafes. This is the worst I have ever been to.
Stayed 2 nights in Feb 2024

6/10 Okay

Cynthia

I thought there may have been cutlery, plates, or dishes. Aircon was good. Bed was comfortable, good pillows, clean linen.
Stayed 1 night in Feb 2024
Response from Tristan on 13 Feb 2024
Dear Cynthia I am so thrilled that you had a great stay with us and took the time to share your feedback.We truly appreciate it. We hope that you will return to The Cosmopolitan Motel when you are back in town.Cutlery is available at the Motel Reception and we are sorry you didn't see the signs up. But with this feedback we will look into having the cutlery in the rooms for better guest satisfaction We look forward to hosting you again.Sincerely,Tristan

6/10 Okay

Billie

Travelled with family and small children
This property was convenient to the highway. Wifi was not very good
Stayed 1 night in Dec 2023

8/10 Good

om

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Jan 2024

4/10 Poor

Wayne

Liked: Cleanliness
Disliked: Room comfort
Not too good. Left before midnight. Box air conditioner so noisy even head phones could not drown out the noise. Bottom bed sheet was short..
Stayed 2 nights in Jan 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Zina

Business traveller
Disliked: Amenities, property conditions & facilities
Extremely noisy, no numbered parking, air conditioner was so noisy you literally couldn’t sleep. People yelling and fighting in the motel car park. Zero water pressure when a shower is all you want after travelling for over 7 hours. No phone reception at all inside the rooms so all calls & texts had to be made outside with the mosquitos and undesirable’s lurking around. Beds were clean but the place is so old & run down and the location sounds, looks & feels so unsafe!!
Stayed 1 night in Jan 2024

8/10 Good

Jireh

Stayed 1 night in Jan 2024

2/10 Terrible

Justin

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The whole apartment was not what's advertised. Split level with some creepy stairs my 3-year-old couldn't climb, lights didn't work in an already very dark apartment. Not a comfortable feel while in the place for the children. They were referring to a creepy door under the staircase, just really bad vibes and when expressed we were uncomfortable and moving to another hotel, we weren't granted our refund. Very disappointing but as a mum and 3 children I wouldn't recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Billie

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

byron

Stayed 1 night in Jan 2024

10/10 Excellent

SHARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great when travelling.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the location to were I was working and the friendliest of staff
Stayed 2 nights in Jan 2024

6/10 Okay

Helen

Liked: Cleanliness, amenities
Convenient location
Stayed 1 night in Dec 2023

2/10 Terrible

Sue and Roy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air-con was so noisy we couldn't turn it on. Pool was green and BBQ disgusting. The only thing I liked about this place was the soft pillows and towels.
Stayed 1 night in Jan 2024

10/10 Excellent

Chez, MARANGAROO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and hard working they made out stay very comfortable
Stayed 6 nights in Dec 2023

6/10 Okay

Johnde

Only average for me
Stayed 1 night in Dec 2023

6/10 Okay

SHARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There were no teaspoons,milk tv didnt work.bed was good and shower was good.
Stayed 1 night in Dec 2023

8/10 Good

Hugh

Stayed 1 night in Dec 2023

6/10 Okay

Clayton

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 1 night in Dec 2023

8/10 Good

Deborah

Stayed 3 nights in Dec 2023

2/10 Terrible

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay.
We were happy as it was close to everything and quite comfortable for a one night stay. Would stay there again for sure.
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Ramond

Travelled with partner
Liked: Cleanliness, staff & service
You really need to up date your photos, the room was nothing like what we saw on your app. Would not have stayed there otherwise.
Stayed 1 night in Nov 2023

2/10 Terrible

Tenancy Skills

Business traveller
Disliked: Cleanliness, property conditions & facilities
Upon my arrival it looked dirty, and appeared to be used for emergency housing as there was obviously some semi permanent occupants, broken down cars in the alley adjacent, old dirty mattresses in the courtyard of one of the units, lots of people out the front smoking. I decided to get a hotel elsewhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service that I received above and beyond.
Stayed 1 night in Nov 2023

4/10 Poor

Catherine A

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 2 nights in a Family Room adjacent the highway. Due to the proximity to traffic lights (& stopping traffic), the traffic noise was quite bad even with the window closed. Seemed to be little soundproofing. The wall mounted AC unit was also very loud when on the cooling function, and at times made loud scraping/turning noises continuously. I suspect it was in need of a service. When I reported this to management, I was basically told "the sound of the AC is better than listening to the traffic noise" and "it's a wall-mounted AC unit, and so it's going to be noisy". I feel like my bad experience was basically downplayed and dismissed and my comment about servicing the AC unit (for the next person's comfort) didn't seem to be taken on board. The room was relatively cheap, and I am thankful for that, but given my experience I am not very keen to stay there again.
Stayed 2 nights in Nov 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
I stayed in a standard room, which was on the side opposite to the highway so i was not effected by the traffic noise. It was cheap so good value. I didn't have any issues with room cleanliness, it seemed fine in that regard. One recommended improvement is to have the wifi details accessible in the room as that is normal practice, i didn't even think of it at check in and then was only mainly back at the motel outside of standard hours so was reluctant to hassle somebody just to get the password when i thought of it. My only real issue mainly related to security of the vehicle parking and noise from people outside their rooms. After i left and was driving north, i found two things with my car (a trayback ute) that indicated that somebody had been touching the exterior - albeit with no actual damage, just a few things that had been fiddled with. On my final night, i also heard some noise from people outside their rooms when trying to sleep. Wasnt a big deal but a bit of an annoyance.
Stayed 2 nights in Nov 2023

6/10 Okay

Nalda

Travelled with family
Liked: Staff & service
Access was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff very friendly 👌 close to everything i needed and definitely will stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Cate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, best breakfast, safe vehicle parking highly recommended.
Stayed 1 night in Oct 2023

8/10 Good

Chiu Wan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 1 night in Oct 2023

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, well priced and completely adequate
Accommodation is well located adjacent to the CBD. Room was clean and the bathroom recently renovated. There was some degree of traffic noise from the adjacent Bruce highway which necessitated the window being closed and the air-con on to sleep.
Stayed 2 nights in Oct 2023

4/10 Poor

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
Mattresses were old and uncomfortable. Room old and tired and room wasn’t really cleaned properly.
Stayed 1 night in Oct 2023

8/10 Good

Vera

Travelled with group
Unit was noisy with the road traffic otherwise it was ok
Stayed 2 nights in Oct 2023

6/10 Okay

M

Stayed 1 night in Sep 2023

10/10 Excellent

Dudley

Liked: Staff & service
It was good traffic was loud but it was pretty good
Stayed 2 nights in Sep 2023

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, park and quite central to everything. Good if you just need somewhere easy to check in and stay for the night. Nothing fancy, but that’s fine, room and beds are clean and comfortable enough. Staff are friendly and welcoming. Would stay again.
Stayed 1 night in Sep 2023

2/10 Terrible

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Difficult to open door and lock. Screen door did not lock. Shutters were broken. A/C not working correctly. Ceiling fan not secure. Tiles broken in bathroom. Soap holder broken in shower. Worlds smallest tv in lounge. Furniture was all damaged. Dryer in bathroom. Bathroom tiles slippery. Washing machine in kitchen. No hot water!! Laundry sink in kitchen. The worst travelling and business accommodation that I have ever stayed in. And I have travelled for over 40 years. Your advertising is fraudulent and in no way represents the actually condition of the unit. Peter Lecompte
Stayed 1 night in Sep 2023

6/10 Okay

Paul

Disliked: Property conditions & facilities
Good location at Queens Beach with 5 minute drive to Horsehoe Bay - obviously a 70s type motel relic - disapppointing there’s no microwave in the room (assumedly to make people eat at the attached hotel)
Stayed 1 night in Sep 2023

4/10 Poor

Rebecca

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Staff, lovely! Great location! Room - enough space for the 2 of us, quiet (away from the main road) Air con - nice a cold but made dripping noises, constantly! TV- not many channels worked, had sound but no image (even after tune) remote full on tape, sticky and dusty. Glasses/mugs looked dirty so didnt use them. Bathroom - great supplies of shower gel, shampoo conditioner and soap! Unfortunately the bathroom walls and ceiling mouldy and unclean. Beds - felt like bugs where biting/crawling on us all night! Felt like springs when gone, when sitting on the edge of the bed. Parking- Not enough park/room ratio! We had to park away from our room, which was okay but inconvenient. Unfortunately due to the mould and itchy bed, I wouldnt stay there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Senay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Krysty on 1 Sept 2023
Thank you for your positive feedback. We hope to see you in the future

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms and we had a lovely balcony but our room was noisy due to traffic.
Stayed 1 night in Aug 2023
Response from Krysty on 1 Sept 2023
Unfortunately because of the location the traffic can be a little loud, however it is a very convenient location. Its close to the airport and shops etc. Thank you for your feedback. We appreciate your business and hope to see you in the future.