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Reviews of Clarion Hotel Rock Springs - Green River

2.5 out of 5
Clarion Hotel Rock Springs - Green River
2518 Foothill Boulevard, Rock Springs, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 601 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 72 out of 1004 reviews" "
Rating 4 - Poor. 24 out of 1004 reviews" "
Rating 2 - Terrible. 23 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Karol

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was easy, but the bar and restaurant no longer exists, which was one of the reasons I chose this hotel. There should be someone who confirms all this, bc this hotel is undergoing renovations also, so the rooms are not all updated.
Stayed 1 night in May 2024

10/10 Excellent

FREDERICK

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed twice this trip and both nights were good. Know the facility is under renovations, but all was well and the Breakfast and staff were great.
Stayed 1 night in May 2024
Response from April T -- Guest Relations on 9 May 2024
Frederick:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and clean despite the remodel going on
Stayed 1 night in May 2024
Response from April T -- Guest Relations on 9 May 2024
Daniel:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

6/10 Okay

Julie

Travelled with family
Disliked: Amenities, property conditions & facilities
They only had 3rd floor rooms because they were renovating the other floors and it didn’t say anything about renovations on the website when I booked.
Stayed 1 night in May 2024
Response from Guest Relations on 6 May 2024
Julie:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience after our renovation is completed. Your feedback is very important to us!

2/10 Terrible

Janice

Travelled with partner
Disliked: Staff & service, property conditions & facilities
You advertisment for this place said they had a restaurant and a bar, they had neither
Stayed 1 night in May 2024
Response from Guest Relations on 5 May 2024
Janice:Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again after the completion of our remodel so that we can have another chance to provide you with a superior experience.

6/10 Okay

Robert

The property was having renovations that we weren’t aware of
Stayed 1 night in Apr 2024
Response from April T -- Guest Relations on 29 Apr 2024
Robert:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
The staff was rude to all the kids in our group. The breakfast was horrible each morning.
Stayed 2 nights in Apr 2024
Response from Guest Relations on 12 Apr 2024
Brittany:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficulty with pet accommodations on property
Stayed 1 night in Apr 2024
Response from April T -- Guest Relations on 11 Apr 2024
Daniel:Thank you for taking the time to share your thoughts regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were traveling with a cat, so I totally understand being placed in a "pet" room. But, come on, at least sanitize the room. The smell was noxious. We requested a different room to no avail. Special shout-out to Anthony upon checkout who actually cared and apologized and said he would make sure the next guests don't suffer the same fate. And don't bother spending $3 on a washing machine if you need a spin cycle. Great omelets at breakfast.
Stayed 1 night in Apr 2024
Response from Guest Relations on 7 Apr 2024
Wendy:Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. Your feedback is very important to us!

10/10 Excellent

Jodi, Bellevue

Stayed 1 night in Apr 2024
Response from April T -- Guest Relations on 25 Apr 2024
Jodi:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

8/10 Good

Ryan

Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 16 Apr 2024
Ryan:Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April T -- Guest Relations on 31 Mar 2024
Shane:Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

valerie n

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 25 Mar 2024
Valerie:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

10/10 Excellent

Bradyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, staff was super friendly and helpful.
Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 18 Mar 2024
Bradyn:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Property as advertised.🙂
Stayed 1 night in Mar 2024
Response from Tamara N. on 16 Mar 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to get to. Check in was easy, room was nice, good size.
Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 7 Mar 2024
Bonnie:Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Andrew, Grantham

Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 25 Mar 2024
Andrew:Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

8/10 Good

Shauna

Liked: Cleanliness, staff & service, amenities
It was okay, clean place to stay. Dated but they are under construction.
Stayed 1 night in Mar 2024
Response from April T -- Guest Relations on 3 Mar 2024
Shauna:Thank you for staying with us! We value your feedback and appreciate the understanding regarding our renovation. We hope to see you again soon!

2/10 Terrible

wilnaldo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Jan 2024
Response from April T -- Guest Relations on 3 Mar 2024
Wilnaldo:I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

8/10 Good

fred

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay.
Stayed 1 night in Feb 2024
Response from April T -- Guest Relations on 1 Mar 2024
Fred:Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

????

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tamara N. on 25 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

2/10 Terrible

Travis

It was a very dirty and outdated hotel. The bathroom was not clean the shower head leaked more water than it sprayed. The parking lot was an ice skating rink. The only thing at “breakfast” was some coffee. I was charged $50 for my dogs which was not stated anywhere that there was this amount of charge. Overall very poor facilities. The beds were comfortable.
Stayed 1 night in Feb 2024
Response from Clarion Staff on 18 Feb 2024
Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

10/10 Excellent

Amy, Rock Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night clerk was amazing when he checked us in!
Stayed 1 night in Feb 2024
Response from April T -- Guest Relations on 16 Feb 2024
Amy:Thank you for sharing your feedback regarding your recent Rock Springs Clarion Hotel stay. We appreciate your high praise for our evening front desk agent - I'll share with him your positive review. We hope to host you again in the future!

2/10 Terrible

Nancy

Stayed 1 night in Feb 2024
Response from April T -- Guest Relations on 21 Mar 2024
Nancy:Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved
A wonderful motel to stay in. Excellent breakfast and everything was very clean. Loved every minute of it!!
Stayed 2 nights in Feb 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when traveling. They are renovating so not in great condition. But room was very clean and comfortable. Microwave needed to be replaced. I will stay there again.
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Patricia, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is really good.
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Rosetta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very centrally located for our needs. The staff was very helpful duty the day and evening. The breakfast they offered was very nice. The usual cereal, yogurt, diy waffles, sausages, potatoes, nice biscuits and gravy and fresh made omelets. I asked for water for the room coffee maker and it was given to me. We didn’t use the gym or pool but did see others using them. It looked very nice. Indoor pool and it was blizzarding outside. The hotel across the street only had a closed outdoor pool so the teams there couldn’t play in the pool.
Stayed 2 nights in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

8/10 Good

Robert Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean, great made to order breakfast omelets, friendlyvstaff, and could walk to supermarket.
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit on the older side, but comfortable value
We stayed at this hotel during a cross country drive out west with the family. The property is definitely on the older side, but the room was large and comfortable. It looks like they are in the process of doing a remodel right now. We really appreciated the fact that our room had 3 queen size beds, which is rare to find. Our room was in the wing above the indoor pool. Breakfast was decent, and they even offer made-to order omelets, which I tried and were very good. Overall, not a high-end property by any means, but gets the job done at the price that was charged, so it was a good value for our family.
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entry and lobby all decked out for the holidays. Late check out when requested. Heated indoor pool. Nice gym. Delicious omelette made to order
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast *****
Highlight was breakfast -omelet made to order. Front desk was outstanding on Christmas night! The hotel is undergoing renovations.
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite Rock Springs hotel for the price.
We stay here every time we go from Colorado to Utah when I leave after work. The rooms are always comfortable, plenty of room (for a couple) and a pretty good breakfast (omelets made to order, biscuits and gravy, sausage, fruit, danish, waffles, etc.). Always good service as well.
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

6/10 Okay

Luke

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
No continental breakfast as advertised
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for taking the time to review your stay. We enjoyed having you here and we hope you choose to stay with us again the next time you are in our area. Thank you for your business!

10/10 Excellent

Mason

Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We hope to see you again soon!

4/10 Poor

Martin

Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for taking the time to review your stay. I would like to apologize on behalf of our entire team for failing to meet your satisfaction needs. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

10/10 Excellent

Cathy

Travelled with group
Liked: Amenities, property conditions & facilities
We liked the convenience of the restaurant on site & even though the site is under construction, the facility was clean & quite. The restaurant food was good.
Stayed 1 night in Dec 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Tony at the front desk was extremely helpful and respectful. My room was clean and the amenities were great. I used the gym and it was small but it has all the essentials. I would stay again in the future
Stayed 1 night in Dec 2023
Response from April T -- Guest Relations on 18 Apr 2024
Anon:Our apologies for the late response! I did show Tony your review of his service. He was most pleased to have been able to make your stay pleasant. We would love to see you again in the future!

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff went above and beyond when our hot water in our room wasn't working. They made sure we had a room to shower in. (They couldn't just change us to a new room as they had no more triple queens available.) They were kind, friendly, and helpful.
Stayed 1 night in Dec 2023
Response from April T -- Guest Relations on 25 Mar 2024
Emily:Our apologies for the late response. We would like to thank you for sharing your experience regarding your stay with us at the end of last year. We appreciate your kindness and understanding with the water issue. We would love to host you again in the future!

10/10 Excellent

Mary B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfy bed and pillows!
Stayed 1 night in Nov 2023
Response from April T -- Guest Relations on 28 Nov 2023
Mary:Thank you for taking the time to share your thoughts regarding your recent Rock Springs Clarion Hotel stay. We are happy to hear you were comfortable during your time with us. We strive to provide a home-away-from-home environment for our guests and are pleased to hear we've hit the mark. We would love host you again in the future!

6/10 Okay

Alissa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Anthony at the front desk was awesome! He went above and beyond to meet our needs, even finding a crib for our baby, even though the hotel was under renovation and the crib was hard to find. We had loud construction work under our room when we first arrived, but after a call to the front desk, they stopped working. The hotel was old and a tad outdated, but it looks like renovations are under way. Breakfast (made-to-order omelets included) was great!
Stayed 1 night in Nov 2023
Response from Tamara N. on 28 Nov 2023
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Tamara N. on 13 Feb 2024
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!

10/10 Excellent

Frances, Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this Clarion before and we will stay again on our travels. This is absolutely one of the best hotels. Clean, comfortable and safe. They have the BEST breakfast of any hotel, except maybe a Drury Inn. This Clarion hotel in Rock Springs WY makes custom omelets for you in the morning!!!! Fabulous.
Stayed 1 night in Nov 2023
Response from Tamara N. on 28 Nov 2023
Thank you for staying with us! We value your feedback and appreciate the perfect score. We are beyond appreciative of you taking the time from your day to give us such positive feedback. Reviews like yours are extremely beneficial to our company, staff, and future potential guests. Thank you for your loyalty and we hope to see you again soon!

8/10 Good

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient place to stay
Stayed 1 night in Nov 2023
Response from April T -- Guest Relations on 10 Nov 2023
Harvey:Thank you for sharing your feedback regarding your recent Rock Springs Clarion Hotel stay. We hope you join us again in the future!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from April T -- Guest Relations on 6 Nov 2023
Carol:Thank you for your feedback regarding your recent Rock Springs Clarion Hotel stay. We hope you will give us another chance to provide you with an exceptional experience next time. Your feedback is very important to us!

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Webliked it the bed was very nice and comfy. Pool was warm but it was way cold outside of the pool need better heating in the pool lounge area. We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Tamara N. on 5 Nov 2023
Thank you for staying with us! We loved having you here, and we value your feedback. We hope to see you again very soon!