On the beach, white sand, snorkelling, beach volleyball
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Reviews of Henry Morgan Resort - All Inclusive

3.5 out of 5
Henry Morgan Resort - All Inclusive
West Bay Beach, Roatan, Bay Islands

Reviews

6.8
Rating 10 - Excellent. 37 out of 144 reviews" "
Rating 8 - Good. 39 out of 144 reviews" "
Rating 6 - Okay. 24 out of 144 reviews" "
Rating 4 - Poor. 21 out of 144 reviews" "
Rating 2 - Terrible. 23 out of 144 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edward L

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Alhfa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Elaine D

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the beach and the patio area! But I was not happy about having to walk so much from the rooms too the beach or restaurant
Stayed 8 nights in Feb 2024

6/10 Okay

Javier

Liked: Cleanliness, staff & service, amenities
Beautiful beach front but food options were very little.
Stayed 3 nights in Feb 2024

2/10 Terrible

Wendy

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities
The ALL-INCLUSIVE is not all inclusive, unless you enjoy Miller Lite and High life beer. They will charge you extra for everything else, including lattes, champagne for mimosas. The staff was rude at times, the food was NOT good at all. Save your money and stay somewhere else.
Stayed 2 nights in Feb 2024

8/10 Good

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the rooms being slightly outdated (J1.J2,J3) it was really beautiful with nice staff, fun environment and the food was actually edible unlike some other resorts I’ve been to. I will recommend this place to others and if I go back to Roatán I’ll stay here again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Gissell

Stayed 4 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

8/10 Good

Jenniffer

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
The staff goes above and beyond.
Stayed 7 nights in Aug 2023

4/10 Poor

David Preston

Liked: Staff & service
Disliked: Cleanliness
There was not enough places to eat one restaurant and one snack bar It would also be nice in more of the resort employees know English like bar tenders and security also they need to clean up the grounds
Stayed 6 nights in Aug 2023

6/10 Okay

eddy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The first day arrived at the hotel I was miserable. I had requested a room ocean view and the hotel never responded any of my mails . I was assigned a room with no trees around in the B31 section. It was so hot. No winds blew. According to the manager there was no more room available. Only one card key is given per two person in a room. The sink was damage. The next day July 25, I had to basically plea to get another room and a card key for the room. Thanks God that there is an Angel named Kimberly that understand customers needs and is very supportive. She was very helpful in getting our family transportation. The hotel need more people that know how to deal with customers like Kimberly. The food si very good, the workers at the cafeteria are excellent. Can’t complain about the food. The drinks at the bar not good. I wanted Honduran beers not miller lite and cheap sugary drinks. The hotel looks good but too hot and too many mosquitoes. .The taxi and bus drivers are very friendly specially Celin . Celin and George were constantly checking on us and offering their help. The dancers from Tegucigalpa excellent show.

4/10 Poor

Orlando

Travelled with partner
The Wi-Fi don’t work. No TV service; they took 5 hours to fix it. Happened twice.
Stayed 7 nights in Jun 2023

10/10 Excellent

Erin

Stayed 4 nights in Jun 2023

6/10 Okay

Jorge Oswaldo

Travelled with partner
Liked: Staff & service
The property is in a great place, but needs upgrades in its overall infrastructure the rooms are outdated and falling apart, most staff members are very friendly except for the receptionist, the food needs more variety eating the same thing every day gets to be boring, but overall the food was good, it just needs to change once in a while.
Stayed 10 nights in Jun 2023

8/10 Good

antonio, wesley chapel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
beach nice
Stayed 8 nights in Jun 2023

6/10 Okay

Carlos F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Henry Morgan has a great securiry in place, very nice and kind personel and the food is good.the rooms needs a lot of impruvemens, bathrooms are in very poor conditions, no coffe maker in the rooms as telephone to communicate with the front desk in case of emergency. There are no funs around the halls outside of dinning rooms area. 90 percent of the beach chairs are broken and there are not umbrelas to protect you from the sun.
Stayed 6 nights in May 2023

6/10 Okay

Lilibeth J

I wish there were more places in front of the beach
Stayed 4 nights in May 2023

10/10 Excellent

Edelvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 4 nights in Mar 2023

8/10 Good

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Felt safe. Near beach, pool, Gym meeds to have air conditioner tho.
Stayed 6 nights in Mar 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had issue with my air conditioner in my room and they did not fix it the coolest it got was 75 degree F. Also no service at pool or the beach you had to walk back to bar to get a drink which i never experience in a all inclusive hotel, but people who came on cruise with daily passes and had to pay for their drinks had this luxury.
Stayed 8 nights in Feb 2023

8/10 Good

Nathan

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location, very friendly people. The buildings are dated and in minor disrepair. Upgrades and renovations are being done, which is positive.
Stayed 3 nights in Jan 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac only worked sometimes. Hot water only worked sometimes. Food wasn’t good.
Stayed 5 nights in Nov 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
I wouldn’t stay there.
Some of the staff aren’t friendly nor helpful at all. The rooms aren’t as pictured, I had to ask to be moved to what I paid for.
Stayed 2 nights in Sep 2022

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Sep 2022

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music till 11:00 PM. Put us in a pool room , when we selected a garden view as stated in our iteniary . They would never fix TV after two attempts and several requests. We left after 2 of our 6 paid days. How do we request refund?
Stayed 6 nights in Sep 2022

4/10 Poor

Anderson

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Need cleaning bad! Make sure you have a backup plan about transportation, after confirming with them more than 3 times at the airport they told us they were not picking us up. Pool was so dirty! The mattress very dirty, bathroom and outside shower. The tv never worked. Bar only have a few drinks available. The security was smoking weed at night time while working. The hotel needs work
Stayed 6 nights in Aug 2022

6/10 Okay

Matthew

Liked: Staff & service
Stayed 5 nights in Aug 2022

10/10 Excellent

migdalia, san antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was all inclusive. The room was super clean, spacious, beach front, the rustic feel. I love that it is all wood and the greenery. The Karaoke entertainer was the best. The gentlemen at the bar so friendly so attentive. At the dinner the gentlemen and ladies serving made us feel like family. Also we met Massaging girl in front of the dinner awesome made me relax on my anniversary vacation. I had a blast it was our 12 year wedding anniversary. I didn't want to leave. Beautiful place to stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

4/10 Poor

martir

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the property has verry poor maintance at lease my room had leak maken a mess in my area the first 2 nites air con not working tv not working coakroaches allover
Stayed 5 nights in Jul 2022

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Average stay
Acerage service, old property and front desk staff were rude and non helpful
Stayed 2 nights in Jul 2022

2/10 Terrible

Anibal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not good.
Stayed 1 night in Jul 2022

4/10 Poor

Ana Rubi Villacorta

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Silvio C

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had door locked couples of times I had to go to lobby ask them what is going on first We had to You people about the reservation on June 16 We talk to two people about We had flight delay We to go to Laguardia to next day.
Stayed 7 nights in Jun 2022

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Beautiful a intimate property. Very natural, and the staff do their best to maintain it. Overall, it is older and could use a facelift, but beautiful beach. Also, it is a very "locals" hotel... the staff spoke only Spanish, and all entertainment was geared towards locals and spanish-speakers. Customer service is amazing, and the food was great on the weekend. On the weekdays, people from cruise can buy a day-pass to hotels, and vendors PACK the beaches. I would say 3.5/5 overall due to efforts. Local alcohol, nothing top shelf. And not too many places to eat, especially late at night. For daytime and just a place to stay while you take in the island - perfect. I must say, it was also super safe. I felt very comfortable there the entire time.
Stayed 5 nights in Jun 2022

6/10 Okay

Emely

Travelled with family, Travelled with group
Disliked: Cleanliness
Outdated resort but the staff was really nice although the maids barely cleaned our rooms. Also be prepared for no wifi. Theres only wifi in the lobby and bar area. Other than that the food was good and the staff always has activities for everyone! Lots of things to do which was amazing.
Stayed 3 nights in Jun 2022

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

8/10 Good

Michael L

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach on West Bay. Has all you need while being very laid back. Drinks and buffet are included.
Stayed 7 nights in Jun 2022

2/10 Terrible

Laneisha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

ruth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed our room was extremely hot and had to get a remote for the air conditioner.
Stayed 1 night in Jun 2022

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view!
Stayed 5 nights in May 2022

2/10 Terrible

john

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
place is very rundown. internet was not good. food was consistently dry and uninspired
Stayed 6 nights in Apr 2022

2/10 Terrible

Pedro

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Roberto

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The light goes off every minute there is no phone in the rooms the internet does not work the bathrooms of the rooms have bad smell the Wi-Fi only works in lobes and not in the rooms the food is not the best
Stayed 4 nights in Apr 2022

4/10 Poor

Edgardo, Tegucigalpa

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Apr 2022

4/10 Poor

Shafer

Stayed 3 nights in Mar 2022

6/10 Okay

JAMES

Travelled with partner
Liked: Cleanliness, staff & service
Some of the staff were great and others not so much. Housekeeping missed our room one day. Food was never as hot as we like it. Wish more of the staff spoke some English. Old property in need of an update. Entertainment too loud at night. Sprayed for insects when guests were present or 5:30am
Stayed 4 nights in Mar 2022

2/10 Terrible

antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2021