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Reviews of Super 8 by Wyndham Roanoke VA

2 out of 5
Super 8 by Wyndham Roanoke VA
6616 Thirlane Rd, Roanoke, VA

Reviews

5.8
Rating 10 - Excellent. 113 out of 1005 reviews" "
Rating 8 - Good. 257 out of 1005 reviews" "
Rating 6 - Okay. 248 out of 1005 reviews" "
Rating 4 - Poor. 169 out of 1005 reviews" "
Rating 2 - Terrible. 218 out of 1005 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
$=OK
Stayed 1 night in Apr 2024

2/10 Terrible

noah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Apr 2024

4/10 Poor

Amber

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet was leaking from the handle, a puddle had formed around the toilet and under the sink by the time we checked in. Food remnants from previous occupants found on the dresser behind the television. Evident cigarette burns through two layers of bedding. Key card had been deactivated after first day of reservation, which happened to multiple occupants at the property.
Stayed 2 nights in Apr 2024

2/10 Terrible

BRIAN

Disliked: Cleanliness, amenities, property conditions & facilities
Fridge was completely nasty, Stink bug on ceiling, TV did not work. Wat room key did not work. Had to get different room after carrying all luggage back and forth 2 times. Entire motel.smelled like an ashtray. They can't even print a receipt with a price.
Stayed 1 night in Apr 2024

6/10 Okay

Jason A

Business traveller
Typical motel for the price.
Stayed 1 night in Apr 2024

2/10 Terrible

javaun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Management is rude and money hurgry
Stayed 1 night in Apr 2024

2/10 Terrible

Miranda, Pulaski

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely terrible and I didn’t have high standards. Upon arrival we were told about an unexpected deposit for the room even though we had already been charged for the stay. I went and withdrew cash to give the front desk and was then notified that the deposit has to be made with the original payment method. Then told that my reservation hasn’t been paid and then found the reservation and told me since I wasn’t local she wouldn’t charge me a deposit. We get to the room and there’s one towel and on hand towel. Room was poorly lit as only 2 of the 4 lights worked. Carpet was sticky. No screen in the window on the third floor. Toilet continued to run and wouldn’t fill up and bathtub faucet continued to drip too. Blankets are thin and inadequate with several burn wholes. We also wanted to book another night (it was slightly past check out) and I called the front desk to notify the staff that I was going to book another night and if we could remain in the same room so we didn't have to move all of our stuff to another room. I was told that I cannot book another night, I need to get my stuff and leave, the house keeping being there “several times”, I need to just go and they don’t want to rent to me. They were extremely rude for no reason. We we checked in at 10:30 pm and was just there to sleep. Extremely unprofessional
Stayed 1 night in Apr 2024

2/10 Terrible

Betsy

Travelled with family and small children
Disliked: Amenities
Filthy filthy filthy & drug remnants in the drawers roaches in the bathroom pile on the wall burn holes in the blankets and flat sheets to cover the bed
Stayed 2 nights in Apr 2024

6/10 Okay

john

Travelled with group
Liked: Cleanliness
Property was okay. Only one large towel for two guests in room.
Stayed 1 night in Apr 2024

2/10 Terrible

Devona

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Wish I could get refund the fact I had to leave in the middle of the night due to bugs in the bed … an even changing rooms I just couldn’t do it and checked out then an there
Stayed 1 night in Apr 2024

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The receptionist was wonderful. Very polite and helpful. The room was clean. Only issue I had was that it appeared the door had been kicked in before, so top lock didn’t work & there was a large crack in the door making everyone in the hallway very loud. & the knob was broken on the heater/fan. Exactly what you’d expect for $55 I suppose.
Stayed 1 night in Apr 2024

10/10 Excellent

Jean-Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

8/10 Good

Nephtalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Stayed 1 night in Mar 2024

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grimy, no blankets, holes in the sheets. Very disappointing.
Stayed 1 night in Mar 2024

6/10 Okay

craig, canton

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Hugo

Stayed 1 night in Mar 2024

2/10 Terrible

Stefania

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Mathew

Stayed 1 night in Mar 2024

4/10 Poor

Valerie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival I was informed that I would need to pay a cash deposit of 100 dollars before being allowed to check in, even though my reservation was already paid in full. Luckily I had the cash on hand. Overall impression of the property was shabby and repairs were needed in some areas. Room was acceptable but worn, discovered refrigerator did not work after storing left over Dominos pizza which was soaked with water and not cold. First night could not find clerk for a blanket. Room not serviced no towels , trash not removed. Was informed by clerk serviced needed to be requested which I did for next day. Told clerk I requested service for room before leaving and still no service or towels, trash still there from first night. This was a most disappointing stay, and would not stay at this location again. Have stayed at your properties before and this was the first time I received poor service.
Stayed 3 nights in Mar 2024

2/10 Terrible

Greg

I should’ve known something was wrong when the price was $48 per night but we were on a budget. Well the nightmare started when none of the lights worked. The TV was scrambling and the fridge did not work. You could smell is marijuana in the hallway And the front desk was not the friendliest. I ordered a king size bed online, but when I got to the room it was too queen. I asked and they said they do not have any king size beds there. It was a nightmare we did not stay there. We ended up sleeping in the car .
Stayed 1 night in Feb 2024

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service
The staff was rude, disrespectful and did not stay
Stayed 1 night in Feb 2024

10/10 Excellent

oktay

Liked: Staff & service, property conditions & facilities
Nice and neat
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024

2/10 Terrible

Zachary

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The best part about our stay was the check out. Room was disgusting. Hadn't been vacuumed! Stuff from previous people laying beside bed, refrigerator did not work. Lmao shades yellow and had holes in them.remote had no battery's and they was "out" of battery's. Breakfast wasn't prepar d well at all and the check in
Stayed 2 nights in Feb 2024

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Cold coffee, no one at desk in am, asked for working air dryer for 3 days, said we will find one , then 3rd day said no! Worked outside with wet hair. No juice or water for tea for breakfast.
Stayed 2 nights in Jan 2024

4/10 Poor

RONALD

Disliked: Staff & service
I had left a Travel Lodge motel because it was intolerable to stay because room was next to utility room where A/C operated but at Super 8 this particular Super 8 request a $100 too back up the reservation . I'm out in my car. Money low...LOL
Stayed 1 night in Jan 2024

2/10 Terrible

Diane

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Lidia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't let people smoke inside the property, specially weed, my room was a no smoking room but next to a smoking room. Too bad
Stayed 1 night in Nov 2023

4/10 Poor

Kabita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs problem and unclean
Stayed 9 nights in Oct 2023

2/10 Terrible

Jr

No one is in front desk. I have been here fo 45 minutes
Stayed 1 night in Nov 2023

2/10 Terrible

Vinson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORABLE!
1 TOWEL, 1 FACECLOTH, 1HAND TOWL NON SMOKING ROOM SMELLED LIKE SMOKE DIRTY FLOORS 1 PLUG FOR COMPUTERS AND SUCH DARK AND DINGY LOOKING AND I COULD GO ON
Stayed 1 night in Oct 2023

6/10 Okay

Charles

Liked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs, Smell, TERRIBLE
Terrible. I walked in and was instantly met with an unpleasant smell. Live roaches and dead bugs scattered across the room.
Stayed 1 night in Oct 2023

6/10 Okay

Lorene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking online. When arrived at 10pm. Other customers upset and complaining. Clerk demanded $100 cash only or could no access the room that was reserved on Credit Card. Explained to her as others did. That didn’t have that in cash and could put it on our CC. She refused and demanded cash or we wouldn’t be allowed access to our room. We left and drove several hours to get back home. Never use this location.
Stayed 1 night in Oct 2023

2/10 Terrible

Raymond

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
There was a smashed cockroach on the wall in the room and black mold on the ceiling tile in the hallway. in one picture you can see where the water and mold ran down the wall.
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much did I like, no attendant on duty when trying to check in. Shower curtain had mold on bottom. TV,lamps did not work. 2 different size pillows, screen on window torn, chewing gum on under side of handrail on stairs, broken tiles on bathroom floor, wall under bathroom sink broken, no breakfast items at 8:15 am, rusty towel rack, freezer needed defrosted, overall bad experience at this location. Will never stay at another Super 8 motel in future.
Stayed 1 night in Oct 2023

4/10 Poor

Bill and Gelenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nonsmoking room smelled Smokie. Big stain on bed spread. Breakfast not very good or healthy. They couldn’t find my paid reservation until I complained
Stayed 1 night in Oct 2023

10/10 Excellent

earl

Liked: Cleanliness, staff & service, property conditions & facilities
I fall asleep easily.
Stayed 1 night in Oct 2023

4/10 Poor

Leandre

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Easy access, convenient location.

10/10 Excellent

todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in Sep 2023

4/10 Poor

William

Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not go by the pictures that they advertise. This place is not what it looks to be. We came to town for cheer competition this weekend and I would have honestly rather got up and drive for 5 hours to get to where we had to go. We had a total of 3 rooms. And each room was not good at all. First we saw little bugs of some sort crawling on the walls. And on the tables. Then when the lights went out the roaches came out. We went to the front desk and they acted like we were stupid.
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 3 nights in Jul 2023

2/10 Terrible

Jay

Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Stayed 2 nights in Aug 2023

2/10 Terrible

Jordon

Disliked: Cleanliness, staff & service, property conditions & facilities
Lady working the front desk extremely rude and had an attitude checking me and my wife in
Stayed 1 night in Aug 2023

2/10 Terrible

Siddhartha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Super 8 Hotels used to be a lot better 1 year ago but don't know what happened all of sudden. Only good thing is it's near to expressway. -They falsely says to serve breakfast, give only waffles in breakfast (no milk, No cheerios, No Fruits, No corn flakes only waffle). -Bedsheet and bed covers had see through holes. I have stayed in many-many super 8 hotels earlier and they used to be OK-OK (if not good) but after my recent 2-3 experiences I will never book Super 8 hotels again in my life.
Stayed 1 night in Aug 2023