Front of property

Reviews of Gran Hotel Victoria

3 out of 5
Gran Hotel Victoria
Costado sur Parque Evaristo Carazo, Rivas, Rivas

Reviews

9.6

Exceptional

Rating 10 - Excellent. 20 out of 25 reviews" "
Rating 8 - Good. 4 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Business traveller, Travelled with group
Parking is 1 1/2 block from the hotel.
Stayed 1 night in May 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from GRAN HOTEL VICTORIA on 29 Apr 2024
Hola jeffrey, gracias por dejarnos su evaluación de 4 estrellas, esperamos que pronto regrese y si hay algo en lo que podamos mejorar, no dude en decirnoslo

10/10 Excellent

Hector, Calgary

Excellent location
Stayed 1 night in Mar 2024
Response from Recepcionist on 3 Mar 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location. We strive to provide our guests with a convenient and accessible place to stay, and we're glad that it met your expectations. If there's anything else you'd like to share about your stay, please feel free to let us know. We hope to welcome you back again soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GRAN HOTEL VICTORIA on 24 Feb 2024
GRACIAS FUE UN PLACER ATENDERLE..

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely perfect stay staff so wonderful and welcoming lovely room would highly recommend
Stayed 1 night in Feb 2024
Response from Recepcion on 21 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an absolutely perfect stay and that our staff made you feel so welcomed. It's wonderful to know that you enjoyed your lovely room. We truly appreciate your recommendation and hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Laiz

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Feb 2024
Response from Recepcion on 21 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you loved about the hotel or any suggestions for improvement, we'd love to hear them. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Jan 2024
Response from Recepcion on 21 Feb 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel to be a beautiful place. We strive to create a welcoming and aesthetically pleasing environment for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back soon for another memorable stay.

10/10 Excellent

Zachary, Frisco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best hotel in Rivas, hands down!
Stayed 1 night in Dec 2023
Response from Recepcion on 21 Feb 2024
Wow, thank you for the amazing compliment! We're honored to be considered the best hotel in Rivas. Providing exceptional experiences for our guests is our top priority, and we're thrilled to hear that we've exceeded your expectations. We look forward to continuing to provide you with top-notch service during your future visits. If there's anything else we can do to enhance your stay, please don't hesitate to reach out.

10/10 Excellent

Mayra Alejandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Recepcion on 21 Feb 2024
Thank you for awarding us with a 5-star rating! We're delighted that you had such a fantastic experience during your stay. It means a lot to us to know that we've met or exceeded your expectations. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than 5 stars
This is a beautiful hotel. Amazing staff. Please give Ali at the front desk a raise. He was so helpful at check-in. Definitely the place to stay in Rivas for comfort, cleanliness, and location.
Stayed 1 night in Aug 2023
Response from Gran Hotel victoria on 23 Aug 2023
thank you for your comment. It is an honor to be able to meet their expectations ..

10/10 Excellent

Iain

Stayed 2 nights in Aug 2023

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Great services . Room services outstanding This place is clean, nice ambiance , big rooms Customer services is outstanding Food amazing I ask for something that was not in the menu and they prepared for me to pleasure as a guest .
Stayed 1 night in Jul 2023

10/10 Excellent

carlos

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
excellent service
Stayed 1 night in Jun 2023
Response from Gran Hotel Victoria on 14 Jun 2023
Hello Mr. Carlos, thank you very much for visiting us, we hope you return soon, and thank you very much for your comment, it has been a pleasure to receive you

10/10 Excellent

Ty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gran Hotel Victoria on 21 Jul 2023
Muchisimas gracias por preferirnos, estaremos atento para cuando usted regrese, le estaremos esperando con mucho entusiasmo

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they actually have a smoking section on the roof that overlooks the main square and cathedral.

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2023

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no sign of the property at sight that one can tell where is exactly the hotel. As a matter of fact, some people went to a private property thinking that it was the facility. Also there is a poor attention at the desk when one try to check-in or check-out.

8/10 Good

Priscilla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gran Hotel Victoria on 30 Mar 2024
Agradecemos tu calificación de 4 estrellas y tu retroalimentación sobre tu estadía en nuestro hotel. Nos gustaría saber más detalles sobre tu experiencia para poder mejorar y garantizar una experiencia aún mejor en el futuro. Si hay algo en lo que podamos ayudarte o si deseas compartir más comentarios, no dudes en comunicarte con nosotros. ¡Esperamos tenerte nuevamente como nuestro huésped en el futuro!

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from Recepcion on 21 Feb 2024
Thank you for your perfect 5 out of 5 rating! We're thrilled that you thoroughly enjoyed your stay. We always strive to provide exceptional service, and it's great to hear that we've succeeded with you. We look forward to welcoming you back in the future. If there's anything we can improve on or any special requests for your next visit, please don't hesitate to let us know. We're here to ensure your next stay is just as wonderful!

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel sur le parc central
On se croirait dans un riad. Tres propre. L'ensemble du personnel est top. En revanche la piscine est minuscule. Le petit déjeuner est vraiment radin et il faut attendre plus de 30mn pour être servis, dommage.
Stayed 2 nights in Apr 2023
Response from Gran Hotel Victoria on 28 Apr 2023
Hello, Thank you so much for your stay with us therefore we appreciate it, on the other hand we will take into account your opinion about it Regards

4/10 Poor

Jostein

Liked: Cleanliness, property conditions & facilities
Noisy but clean hotel
We could hear a lot of noise coming from adjacent rooms and the hallway all night making it hard to sleep properly. When checking out they claimed we didn't pay so we had to pay a second time. Was originally paid through hotels.com - Ive never experienced this at a hotel before. Took forever to serve breakfast as well. That said the hotel was clean and in good standards
Stayed 1 night in Dec 2022