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Hola jeffrey, gracias por dejarnos su evaluación de 4 estrellas, esperamos que pronto regrese y si hay algo en lo que podamos mejorar, no dude en decirnoslo
10/10 Excellent
Hector, Calgary
2 Mar 2024
Excellent location
Hector
Stayed 1 night in Mar 2024
Response from Recepcionist on 3 Mar 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location. We strive to provide our guests with a convenient and accessible place to stay, and we're glad that it met your expectations. If there's anything else you'd like to share about your stay, please feel free to let us know. We hope to welcome you back again soon!
Absolutely perfect stay staff so wonderful and welcoming lovely room would highly recommend
Maria
Stayed 1 night in Feb 2024
Response from Recepcion on 21 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that you had an absolutely perfect stay and that our staff made you feel so welcomed. It's wonderful to know that you enjoyed your lovely room. We truly appreciate your recommendation and hope to welcome you back soon for another fantastic experience.
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you loved about the hotel or any suggestions for improvement, we'd love to hear them. We hope to have the pleasure of hosting you again in the future.
Thank you for your kind words! We're thrilled to hear that you found our hotel to be a beautiful place. We strive to create a welcoming and aesthetically pleasing environment for all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back soon for another memorable stay.
Wow, thank you for the amazing compliment! We're honored to be considered the best hotel in Rivas. Providing exceptional experiences for our guests is our top priority, and we're thrilled to hear that we've exceeded your expectations. We look forward to continuing to provide you with top-notch service during your future visits. If there's anything else we can do to enhance your stay, please don't hesitate to reach out.
Thank you for awarding us with a 5-star rating! We're delighted that you had such a fantastic experience during your stay. It means a lot to us to know that we've met or exceeded your expectations. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back to our hotel soon!
This is a beautiful hotel. Amazing staff. Please give Ali at the front desk a raise. He was so helpful at check-in. Definitely the place to stay in Rivas for comfort, cleanliness, and location.
Leslie
Stayed 1 night in Aug 2023
Response from Gran Hotel victoria on 23 Aug 2023
thank you for your comment. It is an honor to be able to meet their expectations ..
Great services . Room services outstanding
This place is clean, nice ambiance , big rooms
Customer services is outstanding
Food amazing
I ask for something that was not in the menu and they prepared for me to pleasure as a guest .
Rosemarie
Stayed 1 night in Jul 2023
10/10 Excellent
carlos
Travelled with family and small children, Business traveller
Hello Mr. Carlos, thank you very much for visiting us, we hope you return soon, and thank you very much for your comment, it has been a pleasure to receive you
There is no sign of the property at sight that one can tell where is exactly the hotel. As a matter of fact, some people went to a private property thinking that it was the facility. Also there is a poor attention at the desk when one try to check-in or check-out.
Agradecemos tu calificación de 4 estrellas y tu retroalimentación sobre tu estadía en nuestro hotel. Nos gustaría saber más detalles sobre tu experiencia para poder mejorar y garantizar una experiencia aún mejor en el futuro. Si hay algo en lo que podamos ayudarte o si deseas compartir más comentarios, no dudes en comunicarte con nosotros. ¡Esperamos tenerte nuevamente como nuestro huésped en el futuro!
10/10 Excellent
Juan
1 Jan 2024
Juan
Stayed 1 night in Dec 2023
Response from Recepcion on 21 Feb 2024
Thank you for your perfect 5 out of 5 rating! We're thrilled that you thoroughly enjoyed your stay. We always strive to provide exceptional service, and it's great to hear that we've succeeded with you. We look forward to welcoming you back in the future. If there's anything we can improve on or any special requests for your next visit, please don't hesitate to let us know. We're here to ensure your next stay is just as wonderful!
On se croirait dans un riad. Tres propre. L'ensemble du personnel est top. En revanche la piscine est minuscule. Le petit déjeuner est vraiment radin et il faut attendre plus de 30mn pour être servis, dommage.
Thierry
Stayed 2 nights in Apr 2023
Response from Gran Hotel Victoria on 28 Apr 2023
Hello, Thank you so much for your stay with us therefore we appreciate it, on the other hand we will take into account your opinion about it Regards
We could hear a lot of noise coming from adjacent rooms and the hallway all night making it hard to sleep properly. When checking out they claimed we didn't pay so we had to pay a second time. Was originally paid through hotels.com - Ive never experienced this at a hotel before. Took forever to serve breakfast as well. That said the hotel was clean and in good standards