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Reviews of Hotel Novo Biarritz Copacabana

3 out of 5
Hotel Novo Biarritz Copacabana
Rua Aires Saldanha, 54, Rio de Janeiro, RJ

Reviews

6.6
Rating 10 - Excellent. 29 out of 163 reviews" "
Rating 8 - Good. 43 out of 163 reviews" "
Rating 6 - Okay. 51 out of 163 reviews" "
Rating 4 - Poor. 21 out of 163 reviews" "
Rating 2 - Terrible. 19 out of 163 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo hotel
Otimo servico, quarto, localizacao e cafe da manha. Funcionarios do hotel simpaticos e sempre dispostos a ajudar.
Stayed 1 night in Jun 2022

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfeito!
Stayed 2 nights in Jul 2022

8/10 Good

Keita

Liked: Cleanliness, staff & service, property conditions & facilities
The WiFi isn’t that good.
Stayed 2 nights in Nov 2021

6/10 Okay

calvin

Liked: Room comfort
hotel average
hotel not as good on our previous visits
Stayed 5 nights in Feb 2020
Response from Janine Rodrigues on 16 Mar 2020
Prezado Sr. Calvin. Agradecemos a sua avaliação, pois assim podemos melhorar a qualidade dos nossos serviços. Atenciosamente. MN Hotéis.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down. Rooms/pictures in the website are different. Horrible. Take this hotel out of your list
Stayed 1 night in Oct 2019
Response from Janine Rodrigues on 31 Dec 2019
Prezado senhor, Obrigada por sua avaliação. Pedimos desculpas por qualquer desconforto sentido. Lamentamos que sua hospedagem não tenha sido satisfatória e estaremos atentos aos seus comentários. Atenciosamente Equipe MN Hotéis

2/10 Terrible

LEANDRO

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good, just one block away from Av. Atlântica. Also the reception guy was really cool and helpful, however the room's condition was horrible... The bed linen was dirty (full of hairs and stains) and we had to request a replacement. The bathroom was not cleaned properly, there was sand everywhere in the floor... I wouldn't recommend it for a long staying...
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The hotel has an excellent location, one block from Copacabana Beach. But it could use some work especially with respect to a refreshing coat of paint, elevators that work and, perhaps most importantly, air conditioning that does the job.
Stayed 8 nights in Mar 2019

4/10 Poor

Mounir

Disliked: Cleanliness, staff & service, room comfort
Not really clean, Service minimum, Blind room, The only good thing was the location
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Cheap and cheerful accommodation just off copacabana beach, stayed for one night only over nye- was value for money relatively.
Stayed 1 night in Dec 2018

2/10 Terrible

amago, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience Ever...
Exepct the safe location everything in the hotel are terrible...accommodated for one night only, no proper sheets, no wifi & network in the hotel premises (room), dirty rooms, noisy AC... I don't recommend this hotel to anyone.
Stayed 1 night in Feb 2018

6/10 Okay

Bobby, chattanooga

Liked: Cleanliness, staff & service
Hotel - block from Copacabana
Exactly what I was looking for of location and price. 1 short block from beach. Price was better than all. Simple and clean and safe. Would go there again. Just a quiet place so sleep away from noise.

2/10 Terrible

Jeamiell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
I don't have problem when you only need a safe place for leave your stuff and go, and enough clean for shower and sleep, but is not the case, absolutly the rate is very high when you compare with the value of the hotel. The room don't have even one single window with view to anywhere, even to a wall, so is a cave. The front desk, please tell the person who is hotel's face, she can leave her shirt in a laundry and improve her comunication skills. The breakfast is like the rest of the things on this place, very bad. There is only a good thing here, the rate, the rate is not high but definitively no worth.

8/10 Good

kelly, wilmington, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful; room was basic but clean with a nice shower. Breakfast was good.

6/10 Okay

charles, Fort Lauderdale, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
Last minute (same day) booking due to cruise arriving late. The price could not be beat for the location and accommodation.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

6/10 Okay

Verified traveller

Liked: Staff & service
1 night in Copa
Basic hotel but great if you just need a bed. Breakfast had a good variety. Solid option if you are on a budget.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse hotel experience
The sad thing is they must see these review but do not improve and the thing they got going is the location. That's it

4/10 Poor

Esther, toronto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated, tired hotel in the middle of Copacabana
Excellent location, no decor, Windows broken, coverings from last century or earlier. Uninvited cockroach, unpleasant and humid odour.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Close to the beach in Copacabana, low class style.
Friendly staff but really a lower class hotel, providing the bare minimum. In Rio where security is a concern, there is no guard on duty and only one hotel staff, 24 hours per day. Risky. The rooms are very simple, overpriced.

8/10 Good

World Cup Traveler, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World Cup Traveler
The Hotel was a good value. The rooms were ok. The location is great given that it only a short walk away from Copacabana beach.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Great location & breakfast but room was dirty, lots of noise, staff not friendly

10/10 Excellent

Klesley

Stayed 7 nights in Sep 2023

2/10 Terrible

TIAGO

Disliked: Staff & service, property conditions & facilities, room comfort
Ar condicionado barulhento , cama de ferro ,colchão nem se fala ! Agora o principal , o valor da diária não condiz com a estrutura do hotel .
Stayed 3 nights in Mar 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Maria Angelica costa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei bastante, é um quarto simples e pequeno mas o suficiente para um casal, possui frigobar, tv, armario, cama confortavel. Fica a uma quadra da praia, oroximo a barzinhos e restaurantes uma otima localização, pessoal da recepção bem atenciosos, cafe da manha bem saboroso, com certeza voltaremos mais vezes, auper indico.
Stayed 4 nights in Sep 2022

8/10 Good

Ozeas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Thiago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Equipe 10, Hotel 0
A equipe da recepção salva o hotel de fechar! São atenciosos e solicitos, tentam resolver os déficits do hotel, mas a estrutura deixa a desejar mesmo. Ao entrar no elevador já se nota cheiro de mofo, no quarto, ufa, não tinha o mesmo cheiro! Estava aparentemente limpo. A cama é muito mole, não havia tomada fácil ao lado da cama, para carregar o celular, tinha que puxar a cama toda para usar a tomada. Ficava um vão grande entre a parede e a cama sem cabeceira. A tv é ok, com sky e canais abertos. Frigobar gela mesmo. O armário do quarto tinha aspecto de velho mas estava limpo e com cheiro de nada. Como o quarto é pequeno, havia apenas uma potrona, mas eu havia levado meu notebook para trabalhar e não tinha mesa. Desci na recepção e o John, foi super solícito e conseguiu uma mesinha redonda pequena que encaixou no quarto. O banheiro é bem pequeno, mas a ducha é ótima forte! Dentro do banheiro, durante o banho, notei que no beiral do vitro, havia sabonete usado por outro hóspede, o que deixou a impressão bem ruim quanto a limpeza, mas a Isis da recepção enviou a equipe para limpeza total do quarto na hora! No café da manhã, simples e ok, mas o presunto estava meio marrom já, cara de velho, não tive coragem. Voltaria? Jamas! Foi bom? Não! Mas espero de verdade que a equipe consiga ir para uma nova empreitada, num hotel com estrutura completa onde ai sim, toda a simpatia deles valha o retorno.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel simples, mas muito bom.
Tinha ficado neste hitel a uns abos atras e foi horrivel. Melhoraram muito em todos os setores. Localizacao otima, atendimento cordial, quarto pequeno mas com cama boa e tudo funcionando, faltou apenas uma cortina mais escura, pous a que estava deixava a desejar. Cafe da manha simples mas tudo fresquinho.
Stayed 4 nights in Jul 2022

8/10 Good

Anderson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Hotel bem gostoso de ficar, funcionários bem solícitos e harmoniosos, poderia melhorar somente o café da manhã! Mas eu voltaria a me hospedar lá com certeza!
Stayed 6 nights in Jul 2022

6/10 Okay

REINALDO

Liked: Staff & service
Disliked: Room comfort
Stayed 6 nights in Jul 2022

10/10 Excellent

Iana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização Excelente
Foi excelente, o local é perto de tudo. Em menos de 3 min estamoa na praia, café da manhã maravilhoso, bem servido, voltaria a me hospedar.
Stayed 4 nights in Jul 2022

8/10 Good

Mário Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

10/10 Excellent

marco antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localizacao, muito bom cafe da manha, quarto e banheiro grandes. Silencioso e excelentes funcionários
Stayed 2 nights in Jun 2022

10/10 Excellent

maria edivalda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi ótima! Amei. Mas só fui pra dormir mesmo, aproveitei o rio cada segundo! Localização 10 do hotel
Stayed 2 nights in May 2022

10/10 Excellent

wellington gomes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A localização muito boa,limpeza excelente,funcionarios muito atenciosos,apenas o local do cafe da manhã q é muito pequeno,sendo q os hóspedes tem q espera desocupar uma mesa pra poder tomar o café,qto o resto td muito bom.
Stayed 1 night in Apr 2022

10/10 Excellent

Daniel

Stayed 2 nights in May 2022

10/10 Excellent

Jailson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Apr 2022

8/10 Good

Henrique

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Avaliação - Ano Novo
O hotel ganha pela localização excelente, muito próxima da praia de Copacabana. As camas e travesseiros são muito confortáveis, mas o hotel é relativamente simples.
Stayed 2 nights in Dec 2021

8/10 Good

Carlos Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Celiane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Única vantagem, boa localização. Restante, hotel em péssimas condições, quarto com aparência suja, vidro da janela muito sujo, chuveiro saia pouca água, ralo entupido, vimos baratas nas áreas comuns.
Stayed 3 nights in Sep 2021

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Jose

Travelled with family
Liked: Staff & service, room comfort
Localização excelente, mas necessita de reformas
Stayed 16 nights in Feb 2021
Response from SILVIO on 2 Mar 2021
OBRIGADO, SIM, ESTAMOS AOS POUCOS FAZENDO REFORMAS, PARA MELHORAR, VISTO QUE ELE FICOU FECHADO MUITO TEMPO....

4/10 Poor

Ricardo

Disliked: Cleanliness, property conditions & facilities
Never again
Primeira e última vez. O hotel, do qual eu era vizinho, está em mau estado geral de conservação e as recomendações anti-Covid 19 são frouxamente aplicadas: hóspedes circulando sem máscara, sala de refeição onde funcionária não usava luvas, pois sua superiora falava abertamente para que ela não se preocupasse, ausência de álcool gel nos andares e quartos, móveis em mau estado, marcas de cigarro no chão e paredes, etc.
Stayed 1 night in Dec 2020
Response from SILVIO on 2 Mar 2021
BOM DIA, AMBAS JÁ FORAM AFASTADAS DAS FUNÇOES, ESPERO QUE VOLTE....

8/10 Good

Edmundo

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Regular
Stayed 2 nights in Nov 2020

2/10 Terrible

Maria Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nao recomendo
Foi a pior escolha que ja fiz, o atendimento e perfeito, funcionarios solicitos mas o hotel em si e muito precario. Havia mascara descartavel atras da bancada, cafe da manha muito fraco, os quartos parecem pre historicos muito velho e parede com um tom de azul muito forte e elevador com problema sem funcionar. Nao recomendo a ninguem.
Stayed 2 nights in Sep 2020

4/10 Poor

Graciele

Disliked: Cleanliness, property conditions & facilities, room comfort
Lamentável
Localização excelente apenas isso. Esse hotel deveria ser comprado por alguém, pois a localização é ótima mas o hotel é feio e precário. A limpeza do quarto é péssima, os cantos da cama tinha sujeira, cabelos e muita poeira no chão. O café da manhã é péssimo, eu fiquei 2 dias e fui para outro local..
Stayed 2 nights in Mar 2020
Response from Janine Rodrigues on 19 Mar 2020
Prezada Sra. Graciele. Obrigada por sua avaliação. Pedimos desculpas por qualquer desconforto sentido. Lamentamos que sua hospedagem não tenha sido satisfatória e estaremos atentos aos seus comentários. Atenciosamente MN Hotéis.

10/10 Excellent

Cassia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Janine Rodrigues on 17 Mar 2020
Prezada Sra. Cassia. Obrigada por sua avaliação. Ficamos felizes que tenha gostado de sua hospedagem. Esperamos recebê-la novamente em sua próxima visita ao Rio de Janeiro. Atenciosamente MN Hotéis.